FieldPulse Reviews & Product Details

I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch. Review collected by and hosted on G2.com.

The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor. Review collected by and hosted on G2.com.

It lets me work with the program and shape it into the software I need it to be. Review collected by and hosted on G2.com.

There are some items I'd like to change but they have been noted and given to the programmers for future updates. Review collected by and hosted on G2.com.

It's incredibly customizable, and Maddy, our rep, has been instrumental in helping us learn new features and guiding us during the busy season. It works well, they let us know when there will be updates and maintenance, and integrates so will with our usual workflows. Review collected by and hosted on G2.com.

I only wish (and have seen momentum) for me development for the desktop features for office staff. But as I said, they are consistently making meaningful updates. Review collected by and hosted on G2.com.

The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Review collected by and hosted on G2.com.

Where to start.

The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers.

FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing.

Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Review collected by and hosted on G2.com.

I like FieldPulse's interface. It's easy to navigate and easy to understand. I'm still training, but I'm finding the training to go very quickly, like second nature, and I'm not having any problems finding my way around or making sense of how things connect to the next thing. It's very comprehensive. I also find it very helpful that it makes it easy to schedule and communicate with customers through the program, which is way more convenient than having to call or email separately. Additionally, we use FieldPulse with QuickBooks, and so far, it looks like it's working seamlessly. It's very easy for me to set it up with no problems at all. Working with FieldPulse representative Charlee Joyce has been a pleasure. She is patient, thorough, and very informative. She is ready to help at the drop of a dime and has been there for us while we become acclimated to the program. Thank you Charlee!! Review collected by and hosted on G2.com.

It feels extra 'steppy'compared to other programs I've used. But it's not something that can't be worked with. Review collected by and hosted on G2.com.

Customer service has been solid. Like any new product or process, there are bound to be a few bumps along the way, but our rep Maddie has been great and has walked us through the process step by step. Review collected by and hosted on G2.com.

Like with any product, as a business owner I have to consider the cost. The pricing for add-on features—features I feel should already be included in the package—is a bit too high. Review collected by and hosted on G2.com.

FieldPulse is highly customizable, seamless billing and scheduling, great support. FieldPulse has tremendously simplified our billing process. Charlee Joyce, our Customer Success Specialist, has been fantastic - professional, thorough, and patient. Her expertise has provided us with the tools needed to make our transition to FieldPulse as smooth as possible. We truly appreciate her outstanding support and highly recommend her! Review collected by and hosted on G2.com.

Because it is so customizable, it takes a lot of time to learn all the features available. Review collected by and hosted on G2.com.

Field Pulse supplies us a tool to monitor our operations and collect cost information as well as sales information. Its capabilities go well beyond what I originally expected. Review collected by and hosted on G2.com.

The initial ability adapt the tools to fit our operations and trying to figure out how to refine the capabilities for our business. Review collected by and hosted on G2.com.

I like the site visits in the work orders. I also like the templates up to a point. I know that the reporting is good, but I never use this part. We have a great point of contact, Charlee, who is very helpful. Review collected by and hosted on G2.com.

It's very glitchy. It's also a pain with how it integrates to Quickbooks. Estimates, Invoices, notes, etc. will be erased at random times because of the sync. It's not as user friendly as Tinnacity and definitely not as easy to look up the forklifts. And when I ask questions to the customer support people through the button, they're kinda useless. And what is with not being able to see the typed out name of the person who signed the work order. I have to have this and it take 2-3 weeks to get this information. This seems like an easy fix, but I'm still waiting on it. Tracking the hours on the forklifts is non-existent. Keeping track of the PM's is not very robust and could be a lot better. Review collected by and hosted on G2.com.

We use it for our plumbing company to build invoices and schedule jobs. It’s easy to use, and the reps can help with any issues. Our techs can also use it on-site and out in the field. Sending invoices is simple, and estimates can be created quickly. Review collected by and hosted on G2.com.

there's nothing I really Dislike. Im pretty comfortable with it. Review collected by and hosted on G2.com.