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Exceed.ai Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automation capabilities of Exceed.ai, enabling efficient lead engagement and freeing up sales resources. (3 mentions)
Users appreciate the automated lead engagement of Exceed.ai, enhancing sales efficiency and boosting engagement rates significantly. (3 mentions)
Users value the automated lead qualification and engagement by Exceed.ai, enhancing efficiency and freeing up sales resources. (3 mentions)
Users value the automation ease of Exceed.ai, significantly enhancing lead engagement and allowing sales teams to focus on closing deals. (2 mentions)
Users value Exceed.ai for its efficiency in automating lead engagement, freeing up time for sales teams to close deals. (2 mentions)
Users find the AI's tendency to give up quickly on technical questions frustrating, impacting their overall experience. (2 mentions)
Users find limited customization options in Exceed.ai, impacting the flexibility and personalization of workflows and responses. (2 mentions)
Users find the complexity in setup and reporting limits their ability to fully utilize Exceed.ai's potential. (1 mentions)
Users find the difficult setup of Exceed.ai to be a barrier to a smooth experience with the platform. (1 mentions)
Users feel that reporting and analytics are inadequate, lacking customization and depth for effective usage and insights. (1 mentions)

5 Pros or Advantages of Exceed.ai

5 Cons or Disadvantages of Exceed.ai

Exceed.ai Reviews (88)

Reviews

Exceed.ai Reviews (88)

4.6
88 reviews
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Ohad L.
OL
Ohad L.
Sales Development Rep
Small-Business (50 or fewer emp.)
"great product"
4/5
What do you like best about Exceed.ai?

The smart suggestions and independent response recognizing. And also the integration with external software and apps. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

I'm missing more insights, tips and advices. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Exceed.ai delivers the best conversational email technology I've ever used"
5/5
What do you like best about Exceed.ai?

The system is extremely intuitive and the AI can handle 95% of all conversations with the prospect Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

There is nothing to dislike about Exceed.ai Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"No sales B2B sales organisation should be without Exceed!"
5/5
What do you like best about Exceed.ai?

Though the Exceed platform you have a group of virtual SDRs that operate at scale across all timezones, personalizing the outreach as they go. The platform's artificial intelligence and machine learning does the heavy lifting of the lead generation and lead qualification processes, leaving the human SDRs to focus on low touch / high-value activities. Outside of the platform, Exceed's customer service is out of this world, a true 'white-glove' experience led by Hadas and her colleagues, from initial onboarding to regular weekly / bi-weekly catch-ups nothing was too much trouble. As with the virtual SDRs the Exceed CSM team was always on hand whenever we needed them. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Adding a PDF to a message has a size restriction of 500mb, Use you can add a URL pointing to a document but sometimes you just want to add a document and 500mb can be a little restrictive. Outside of that... I wouldn't change Exceed for the World! Review collected by and hosted on G2.com.

Kristen O.
KO
Kristen O.
Chief Marketing Officer
Small-Business (50 or fewer emp.)
"Exceed is the perfect blend of an SDR and email marketing!"
5/5
What do you like best about Exceed.ai?

Obviously exceed is a fantastic tech tool, but I think the thing that has been most remarkable is how supportive and hands-on they've been when it comes to supporting our success with the tool. I really appreciate how active they've been in making sure that we're getting the most of the tool! Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

It would be great if we could use their calendar/meeting scheduler outside the system, but it still works well for our purposes. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Exceed"
4/5
What do you like best about Exceed.ai?

The response selection is so easier to manage and editing responses is easier. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Sometimes it's hard to stop a follow up. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Excellent tool assisting on the day to day workload"
5/5
What do you like best about Exceed.ai?

I like that exceed saves me time formulating repetitive responses Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Can't think of anything that I strongly dislike Review collected by and hosted on G2.com.

Eyal E.
EE
Eyal E.
CEO and Co-founder
Mid-Market (51-1000 emp.)
"A game changing tool for sales and marketing!"
5/5
What do you like best about Exceed.ai?

In no time at all, Exceed has already paid for itself - a real game changer. Exceed makes it possible for us to follow-up with any lead from any source immediately. Now our sales team gets a steady stream of qualified meetings booked for them. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Writing conversational emails is a new skill we needed to develop, but the team has been great by providing us with templates and feedback. Review collected by and hosted on G2.com.

Amir R.
AR
Amir R.
CEO
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"This technology makes sense, never forget about a follow up again"
5/5
What do you like best about Exceed.ai?

I like the fact that technology keeps learning. It seems to get better and better over time, their product team also listens to our feedback requests. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

I dislike spending money on software in general since this is a new space, It's not the easiest to set up you need to have some experience with inbound lead follow up. Review collected by and hosted on G2.com.

Moataz M.
MM
Moataz M.
Directional Driller
Small-Business (50 or fewer emp.)
"Intelligence Software"
4.5/5
What do you like best about Exceed.ai?

Meeting scheduler, it's a strong point plus the lead qualification. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

At some point not represent the lead very accurately. Review collected by and hosted on G2.com.

Parrish O.
PO
Parrish O.
President
Mid-Market (51-1000 emp.)
"A continuously improving tech company that listens to customers"
5/5
What do you like best about Exceed.ai?

- The interface is new and up to date.

- Easy to use and set up.

- Great one-on-one customer support.

- Direct line of communication to the CEO, CTO, and Senior support. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

-Mobile use is a little difficult (they've said they are improving this)

-It is certainly an investment from a price perspective, so ensure you budget for it

- Review collected by and hosted on G2.com.