--- title: Exceed.ai Reviews meta\_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 88 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Exceed.ai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [(3 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [(2 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [(1 mentions)](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Exceed.ai ##### 1. Automation Users value the **automation** features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457085&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 2. Helpful Users value the **automated lead qualification and engagement** of Exceed.ai, streamlining sales processes and enhancing efficiency. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456892&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 3. Lead Generation Users appreciate the **automatic qualification and engagement of leads** with Exceed.ai, enhancing efficiency and boosting sales outreach. [ See 3 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457078&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ##### 4. Automation Ease Users love the **automation ease** of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457121&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you like about Exceed.ai? I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured respo ##### 5. Efficiency Users appreciate the **efficiency** of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456903&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you like about Exceed.ai? I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on clos RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you like about Exceed.ai? I use Exceed.ai to make our lead engagement and sales outreach much easier. It helps manage conversations with prospects through AI-powered emails and ### 5 Cons or Disadvantages of Exceed.ai ##### 1. AI Limitations Users note the **AI's tendency to give up quickly** on technical inquiries, affecting the overall user experience. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457101&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Lead Engagement Process" What do you dislike about Exceed.ai? Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which f ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 2. Limited Customization Users find **limited customization** in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement. [ See 2 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457012&qs=pros-and-cons#reviews) See Related User Reviews RR Ricky R. 4.0/5 "AI-Powered Tool that Simplifies Lead Management and Outreach" What do you dislike about Exceed.ai? One thing I’ve noticed about Exceed.ai is that while it’s great at handling routine follow-ups, customizing some workflows or responses can be a bit t ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 3. Complexity Users feel the **complexity in setup and rigid AI responses** hinder effective use, especially for detailed analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456976&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 4. Difficult Setup Users find the **difficult setup** of Exceed.ai can be quite challenging, impacting initial usability and experience. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2456914&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ##### 5. Inadequate Reporting Users find the **inadequate reporting** on Exceed.ai limiting for deeper insights and customized analytics. [ See 1 mentions ](https://www.g2.com/products/exceed-ai/reviews?filters%5Bsentiment_snippet%5D=2457107&qs=pros-and-cons#reviews) See Related User Reviews ![Navanitha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navanitha P.") NP Navanitha P. Mid-Market (51-1000 emp.) 4.5/5 "Transforms Lead Engagement with Automated Precision" What do you dislike about Exceed.ai? Reporting and Analytics could be more detailed and customized. The AI responses are sometimes rigid when the situation is complex and tough to handle. ## Top-Rated Alternatives [ ![Conversica](https://images.g2crowd.com/uploads/product/hd_favicon/e62671351d6f6be5ed16fe8b333f3673/conversica.svg "Conversica") Conversica 4.5/5(187) ](https://www.g2.com/products/conversica/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/exceed-ai/competitors/alternatives) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/29/2020 "A must-have solution for Marketing and Sales teams" 5/5 What do you like best about Exceed.ai? Exceed has been tremendously helpful in our work. It's easily automated with our CRM, has a good interface and provides full data that we need for evaluating results. While we were generating a good number of leads, we were struggling to move them down the funnel quickly enough (even with a solid marketing automation platform like Hubspot.) At the same time, SDRs were wasting a lot of time trying to get replies from prospects and schedule demo calls. We wanted our SDR team to focus on the most value generating activities and avoid repetitive manual tasks. Exceed started generating strong results almost immediately. We were able to convert a lot more leads into SQLs and create several Opportunities in a short period of time. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? There are some minor technical issues that we have to be careful about, mostly to do with lead status integration between Exceed and Hubspot. It's all manageable though, and Exceed has a great customer success team, which supports us along the way. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We had issues with contacting prospects in a systematic manner. Exceed allowed us to have long sequences for each prospect category. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aaron W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron W.") AW Aaron W. Chief Strategist Small-Business (50 or fewer emp.) 9/2/2020 "Excellent product and exceptional customer service!" 5/5 What do you like best about Exceed.ai? I appreciate the support from the team at Exceed.AI. My customer success contact, Hadas, reviews my account and performance bi-weekly to make sure that I am getting the best use of their product. Unlike most technology vendors, this is not a "sign the agreement and you're on your own" type of arrangement. My business relies heavily on customer engagement and I tend to hold our partners to the same degree of excellence that we exhibit. Exceed.AI has more than surpassed my expectations. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? I would like to see more native integrations, however my company uses more proprietary and smaller technologies that it likely doesn't make sense to natively have integrations for. There is always a solution, though. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: This solution works as promised, and the customer support is exceptional. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We are able to further extend our follow up reach and frequency with potential customers we may have otherwise missed. I have realized the benefit to having a "safety net" for our CRM. This allows us to improve our customer engagement in a way we were unable to without this technology. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 3/13/2021 "Conversational Marketing Success" 4.5/5 What do you like best about Exceed.ai? The ability to edit outgoing messages. The ease of setting up new AI conversations. The price. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Sometimes a lack of error messages. i.e. if we set up a new conversation and make an error, it just doesn't work rather than tell us why. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: If you're coming from a similar product then you'll see the flexibility of this system outpaces everything else. If you're considering using AI in replacement of traditional marketing then the benefits will amaze you. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Inbound lead qualification, Lost lead qualification, Outbound prospecting. The email open rates and level of response are exponentially higher than traditional marketing methods. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/22/2021 "Reviewing Exceed for Supporting CRM" 4/5 What do you like best about Exceed.ai? I like the ability to automate and ensure that follow up is done timely. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? There are some issues with integration in Salesforce and some of the rules dont appear to be followed. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? More frequent customer contact. Provides automated follow up Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Keren H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keren H.") KH Keren H. Customer Success Manager Small-Business (50 or fewer emp.) 3/11/2021 "Experience working with Exceed" 2.5/5 What do you like best about Exceed.ai? Saves me time doing follow-ups on my leads Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Takes too much time to send an email, too many steps required to start working with the platform, unable to add more emails on the Cc handover email Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Saves me time to do follow-ups on leads, helps me track hot leads, and organizes them in a convenient matter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/29/2021 "I like Exceed but we're taking time to work through all the cracks" 5/5 What do you like best about Exceed.ai? I like that the AI follows up with our clients. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? So far, the system integration could be better. But it could be down to our internal beta test. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Exceed is following up with clients when they are unresponsive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Venture Capital & Private Equity](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Venture Capital & Private Equity") UV Verified User in Venture Capital & Private Equity Mid-Market (51-1000 emp.) 9/22/2021 "Extremely helpful and on top of prospects. Great tool." 4/5 What do you like best about Exceed.ai? The persistence of emails and outreach to multiple leads Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? there are times where a follow up is not needed. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? Outreach to as many leads as possible. This tool has helped alot Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LW Lance W. Mid-Market (51-1000 emp.) 8/7/2020 "Exceed Works Like A Champ" 5/5 What do you like best about Exceed.ai? Exceed is excellent at augmenting the work that real sales people do to book qualifying meetings with an AI platform that just works. It helps with a variety of different use cases where repetitive work is required to get a prospect to a meeting with a sales person and the sales team loves it when a meeting from Exceed shows up on their calendar. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? The AI was a little unsettling at first but once we became accustomed to it we started referring to virtual assistants as real people. Review collected by and hosted on G2.com. Recommendations to others considering Exceed.ai: Exceed is a good product and the Exceed team is a pleasure to do business with, they really want their customers to be successful with the product. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We are using Exceed for recycling and remarketing leads as well as cold sales. The benefit is more pipeline being generated with little effort on behalf of our business development team. The pipeline is 100% incremental and Exceed is easily paying for itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Venture Capital & Private Equity](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Venture Capital & Private Equity") UV Verified User in Venture Capital & Private Equity Mid-Market (51-1000 emp.) 9/22/2021 "automation could use alot of improvement to prevent errors" 2.5/5 What do you like best about Exceed.ai? i mean it's not a bad system if it actually worked as designed to. Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? needlessly and continuously reaching out to contacts Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? sales calls, looks good having an assitant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 6/14/2021 "Easy and Powerful" 5/5 What do you like best about Exceed.ai? The simplicity of the platform. I can set it and let it run and the results flow in! Review collected by and hosted on G2.com. What do you dislike about Exceed.ai? Nothing, it's easy to use and we have no worries. Review collected by and hosted on G2.com. What problems is Exceed.ai solving and how is that benefiting you? We are solving re-engagment. I realized the benefit of the flow. Review collected by and hosted on G2.com. 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