--- title: Exceed.ai Reviews meta_title: 'Exceed.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 88 reviews by the users' company size, role or industry to find out how Exceed.ai works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 88 scale: '5' date_modified: '2026-10-23' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Exceed.ai Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automation capabilities of Exceed.ai, enabling efficient lead engagement and freeing up sales resources. (3 mentions)
Users appreciate the automated lead engagement of Exceed.ai, enhancing sales efficiency and boosting engagement rates significantly. (3 mentions)
Users value the automated lead qualification and engagement by Exceed.ai, enhancing efficiency and freeing up sales resources. (3 mentions)
Users value the automation ease of Exceed.ai, significantly enhancing lead engagement and allowing sales teams to focus on closing deals. (2 mentions)
Users value Exceed.ai for its efficiency in automating lead engagement, freeing up time for sales teams to close deals. (2 mentions)
Users find the AI's tendency to give up quickly on technical questions frustrating, impacting their overall experience. (2 mentions)
Users find limited customization options in Exceed.ai, impacting the flexibility and personalization of workflows and responses. (2 mentions)
Users find the complexity in setup and reporting limits their ability to fully utilize Exceed.ai's potential. (1 mentions)
Users find the difficult setup of Exceed.ai to be a barrier to a smooth experience with the platform. (1 mentions)
Users feel that reporting and analytics are inadequate, lacking customization and depth for effective usage and insights. (1 mentions)

5 Pros or Advantages of Exceed.ai

5 Cons or Disadvantages of Exceed.ai

Exceed.ai Reviews (88)

Reviews

Exceed.ai Reviews (88)

4.6
88 reviews
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Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A must-have solution for Marketing and Sales teams"
5/5
What do you like best about Exceed.ai?

Exceed has been tremendously helpful in our work. It's easily automated with our CRM, has a good interface and provides full data that we need for evaluating results.

While we were generating a good number of leads, we were struggling to move them down the funnel quickly enough (even with a solid marketing automation platform like Hubspot.) At the same time, SDRs were wasting a lot of time trying to get replies from prospects and schedule demo calls. We wanted our SDR team to focus on the most value generating activities and avoid repetitive manual tasks.

Exceed started generating strong results almost immediately. We were able to convert a lot more leads into SQLs and create several Opportunities in a short period of time. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

There are some minor technical issues that we have to be careful about, mostly to do with lead status integration between Exceed and Hubspot. It's all manageable though, and Exceed has a great customer success team, which supports us along the way. Review collected by and hosted on G2.com.

Aaron W.
AW
Aaron W.
Chief Strategist
Small-Business (50 or fewer emp.)
"Excellent product and exceptional customer service!"
5/5
What do you like best about Exceed.ai?

I appreciate the support from the team at Exceed.AI. My customer success contact, Hadas, reviews my account and performance bi-weekly to make sure that I am getting the best use of their product. Unlike most technology vendors, this is not a "sign the agreement and you're on your own" type of arrangement. My business relies heavily on customer engagement and I tend to hold our partners to the same degree of excellence that we exhibit. Exceed.AI has more than surpassed my expectations. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

I would like to see more native integrations, however my company uses more proprietary and smaller technologies that it likely doesn't make sense to natively have integrations for. There is always a solution, though. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Conversational Marketing Success"
4.5/5
What do you like best about Exceed.ai?

The ability to edit outgoing messages. The ease of setting up new AI conversations. The price. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Sometimes a lack of error messages. i.e. if we set up a new conversation and make an error, it just doesn't work rather than tell us why. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Reviewing Exceed for Supporting CRM"
4/5
What do you like best about Exceed.ai?

I like the ability to automate and ensure that follow up is done timely. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

There are some issues with integration in Salesforce and some of the rules dont appear to be followed. Review collected by and hosted on G2.com.

Keren H.
KH
Keren H.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Experience working with Exceed"
2.5/5
What do you like best about Exceed.ai?

Saves me time doing follow-ups on my leads Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Takes too much time to send an email, too many steps required to start working with the platform, unable to add more emails on the Cc handover email Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"I like Exceed but we're taking time to work through all the cracks"
5/5
What do you like best about Exceed.ai?

I like that the AI follows up with our clients. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

So far, the system integration could be better. But it could be down to our internal beta test. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity
UV
Verified User in Venture Capital & Private Equity
Mid-Market (51-1000 emp.)
"Extremely helpful and on top of prospects. Great tool."
4/5
What do you like best about Exceed.ai?

The persistence of emails and outreach to multiple leads Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

there are times where a follow up is not needed. Review collected by and hosted on G2.com.

LW
Lance W.
Mid-Market (51-1000 emp.)
"Exceed Works Like A Champ"
5/5
What do you like best about Exceed.ai?

Exceed is excellent at augmenting the work that real sales people do to book qualifying meetings with an AI platform that just works. It helps with a variety of different use cases where repetitive work is required to get a prospect to a meeting with a sales person and the sales team loves it when a meeting from Exceed shows up on their calendar. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

The AI was a little unsettling at first but once we became accustomed to it we started referring to virtual assistants as real people. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity
UV
Verified User in Venture Capital & Private Equity
Mid-Market (51-1000 emp.)
"automation could use alot of improvement to prevent errors"
2.5/5
What do you like best about Exceed.ai?

i mean it's not a bad system if it actually worked as designed to. Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

needlessly and continuously reaching out to contacts Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Easy and Powerful"
5/5
What do you like best about Exceed.ai?

The simplicity of the platform. I can set it and let it run and the results flow in! Review collected by and hosted on G2.com.

What do you dislike about Exceed.ai?

Nothing, it's easy to use and we have no worries. Review collected by and hosted on G2.com.