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Compare ESO Fire RMS and First Due 
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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
ESO Fire RMS
Star Rating
(21)3.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ESO Fire RMSFirst Due
Star Rating
(39)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about First DueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ESO Fire RMS has a lower rating for "Meets Requirements" at 6.5 compared to First Due's impressive 9.0, indicating that First Due better aligns with user needs and expectations.
- Reviewers mention that the "Ease of Use" for First Due is significantly higher at 8.6, while ESO Fire RMS scores only 7.1, suggesting that First Due offers a more intuitive interface and user experience.
- G2 users highlight that First Due excels in "Quality of Support" with a score of 9.6, whereas ESO Fire RMS has a lower score of 7.9, indicating that First Due provides more effective and responsive customer service.
- Users on G2 note that ESO Fire RMS struggles with "Billing" functionality, receiving a low score of 4.6, while First Due offers a more robust billing system, which is crucial for financial operations in emergency services.
- Reviewers mention that First Due shines in "Product Direction" with a perfect score of 10.0, reflecting a strong commitment to innovation and user feedback, while ESO Fire RMS lags behind at 6.4.
- Users say that the "Geospatial Mapping" feature in ESO Fire RMS is rated highly at 8.9, but First Due's overall performance in emergency response features, including "Collaborative Response" at 8.1, makes it a more comprehensive choice for operational needs.
Pricing
Entry-Level Pricing
ESO Fire RMS
No pricing availableFirst Due
No pricing availableFree Trial
ESO Fire RMS
No trial information availableFirst Due
No trial information availableRatings
Meets Requirements
6.5
13
8.8
37
Ease of Use
7.1
12
8.4
37
Ease of Setup
6.9
8
7.9
34
Ease of Admin
7.6
9
8.3
26
Quality of Support
7.9
12
9.2
36
Has the product been a good partner in doing business?
7.8
9
9.0
26
Product Direction (% positive)
6.4
13
9.4
37
Features by Category
Emergency Response
Not enough data
7.6
19
Not enough data
8.9
19
Not enough data
7.7
19
Data Management
Not enough data
6.9
18
Not enough data
8.2
18
Business Operations
Not enough data
6.1
19
Not enough data
7.4
19
Categories
Categories
Shared Categories
ESO Fire RMS and First Due are categorized as Fire Department
Unique Categories
ESO Fire RMS has no unique categories
First Due is categorized as Emergency Medical Services
Reviews
Reviewers' Company Size
ESO Fire RMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
First Due
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Safety
52.6%
Government Administration
21.1%
Hospital & Health Care
10.5%
Financial Services
5.3%
Environmental Services
5.3%
Other
5.3%
Public Safety
70.3%
Government Administration
18.9%
Hospital & Health Care
5.4%
Law Enforcement
2.7%
Computer & Network Security
2.7%
Other
0.0%
Alternatives
Discussions
ESO Fire RMS has no discussions with answers
First Due has no discussions with answers
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