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# ESO Fire RMS vs First Due Comparison - What are their main differences?

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ESO Fire RMSFirst Due[+ Add Product](#)

Reviews

**ESO Fire RMS** [

3.6/5(21)

](https://www.g2.com/products/eso-fire-rms/reviews#reviews)

**First Due** [

4.5/5(44)

](https://www.g2.com/products/first-due/reviews#reviews)

Pricing

**ESO Fire RMS**
No pricing available

**First Due**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**ESO Fire RMS**
Not enough reviews yet

**First Due**
4 months

Based on 12 responses

Return on Investment

**ESO Fire RMS**
Not enough reviews yet

**First Due**
7 months

Based on 12 responses

Perceived Cost

**ESO Fire RMS**
$$$$$

**First Due**
$$$$$

Average Discount

**ESO Fire RMS**
Not enough reviews yet

**First Due**
6%

Pros & Cons

**ESO Fire RMS**
Not enough data

**First Due**
Not enough data

Integrations

**ESO Fire RMS**
Not enough data

**First Due**
[

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View all
](https://www.g2.com/products/first-due/integrations)

Screenshots

**ESO Fire RMS**
 ![ESO Fire RMS screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/128735/SS-Fire-Incidents-EHRInt.png)

**First Due**
 ![First Due screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1332362/Frame-1777.png)

Ratings

Meets Requirements

**ESO Fire RMS**

6.5

6.513

**First Due**

8.8

8.837

Ease of Use

**ESO Fire RMS**

7.1

7.112

**First Due**

8.4

8.437

Ease of Setup

**ESO Fire RMS**

6.9

6.98

**First Due**

7.9

7.934

Ease of Admin

**ESO Fire RMS**

7.6

7.69

**First Due**

8.3

8.326

Quality of Support

**ESO Fire RMS**

7.9

7.912

**First Due**

9.2

9.236

Has the product been a good partner in doing business?

**ESO Fire RMS**

7.8

7.89

**First Due**

9.0

9.026

Product Direction (% positive)

**ESO Fire RMS**

6.4

6.413

**First Due**

9.4

9.437

Features

Emergency Medical Services[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

Not enough data

7.6

19

Emergency Response

Computer Aided Dispatch

Not enough data

7.6(won by default)

19

Geospatial Mapping

Not enough data

8.9(won by default)

19

Collaborative Response

Not enough data

7.7(won by default)

19

Data Management

Patient Care Report / Clinical Documentation

Not enough data

6.9(won by default)

18

Performance Reporting

Not enough data

8.2(won by default)

18

Workers Comp Injury Reports

Not enough data

Not enough data

Business Operations

Billing

Not enough data

6.1(won by default)

19

Employee Management

Not enough data

7.4(won by default)

19

Communication Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Shift Management

Not enough data

Not enough data

Fleet Management

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Instructor Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Fuel Management

Not enough data

Not enough data

Patient Records Management

Not enough data

Not enough data

Additional Functionality

Availability Indicator

Not enough data

Not enough data

For First Responders

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Controlled Substance Tracking

Not enough data

Not enough data

Refusal Statements

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Dispatch Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

NEMSIS Compliance

Not enough data

Not enough data

Point-of-Service Data

Not enough data

Not enough data

Self Serve Sign-up

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Overtime Calculation

Not enough data

Not enough data

For Medical Purposes

Not enough data

Not enough data

Equipment Tracking

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Shift-End Alerts

Not enough data

Not enough data

EMS Service Roles Time Clock

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Vehicle Maintenance

Not enough data

Not enough data

Employee Certification

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Complaint Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

SOG/Protocol Control

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Show 1 feature category with incomplete data

Fire Department[Hide 38 FeaturesShow 38 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Tactical View

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Inspection Management

Not enough data

Not enough data

Sensor Data

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Barcode Recognition

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

For First Responders

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Incident Response Checklists

Not enough data

Not enough data

Geographic Maps

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Equipment Tracking

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Pictometry Imagery

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Records Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

API

Not enough data

Not enough data

In-Vehicle Navigation

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Facility Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ESO Fire RMS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0f44490fb50f4abb02427768976fdb7a/eso-fire-rms.PNG "ESO Fire RMS")](https://www.g2.com/products/eso-fire-rms/reviews)

ESO Fire RMS

Small-Business(50 or fewer emp.)

36.8%

Mid-Market(51-1000 emp.)

52.6%

Enterprise(\> 1000 emp.)

10.5%

[![First Due](https://images.g2crowd.com/uploads/product/hd_favicon/8c9abadecb53a920324a03eb768d3d04/first-due.svg "First Due")](https://www.g2.com/products/first-due/reviews)

First Due

Small-Business(50 or fewer emp.)

51.3%

Mid-Market(51-1000 emp.)

46.2%

Enterprise(\> 1000 emp.)

2.6%

Small-Business

(50 or fewer emp.)

36.8%

51.3%

Mid-Market

(51-1000 emp.)

52.6%

46.2%

Enterprise

(\> 1000 emp.)

10.5%

2.6%

Reviewers' Industry

[![ESO Fire RMS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0f44490fb50f4abb02427768976fdb7a/eso-fire-rms.PNG "ESO Fire RMS")](https://www.g2.com/products/eso-fire-rms/reviews)
ESO Fire RMS

Public Safety

52.6%

Government Administration

21.1%

Hospital & Health Care

10.5%

Financial Services

5.3%

Environmental Services

5.3%

Other

5.3%

[![First Due](https://images.g2crowd.com/uploads/product/hd_favicon/8c9abadecb53a920324a03eb768d3d04/first-due.svg "First Due")](https://www.g2.com/products/first-due/reviews)
First Due

Public Safety

70.3%

Government Administration

18.9%

Hospital & Health Care

5.4%

Law Enforcement

2.7%

Computer & Network Security

2.7%

Other

0.0%

FAQs

## ESO Fire RMS vs First Due FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between ESO Fire RMS vs First Due?

First Due stands out over ESO Fire RMS with a higher G2 rating, stronger support, and superior ease of setup, according to reviewers.

| | [ESO Fire RMS](https://www.g2.com/products/eso-fire-rms/reviews) | [First Due](https://www.g2.com/products/first-due/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 3.6/5 (21 reviews) | 4.5/5 (44 reviews) |
| Largest Segment | Mid-Market | Mid-Market |
| Ease of Setup score | 6.9 | 7.9 |
| Quality of Support score | 7.9 | 9.2 |
| Top Reviewer-Cited Strength | Data gathering and analytics capabilities | Unified platform with rapid customer support and feature innovation |

### How do the pricing models of ESO Fire RMS and First Due compare?

First Due is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **ESO Fire RMS:** Reviewers note the price is slightly higher than anticipated and mention additional costs for data extraction.
- **First Due:** Recent reviews highlight satisfaction with consolidating multiple vendors into one platform, reducing overall costs and administrative burden.
- **Switching reasons:** Several reviewers switched from ESO Fire RMS (Firehouse) to First Due for improved value, ease of use, and feature consolidation.

### What are the best alternatives to ESO Fire RMS and First Due?

The top three alternatives to ESO Fire RMS and First Due are Everbridge 360, ImageTrend, and D4H.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ESO Fire RMS](https://www.g2.com/products/eso-fire-rms/reviews) | 3.6/5 (21 reviews) | Mid-Market | Price is slightly higher than anticipated | Data gathering and analytics capabilities |
| [First Due](https://www.g2.com/products/first-due/reviews) | 4.5/5 (44 reviews) | Mid-Market | Consolidates multiple vendors, reducing costs | Unified platform with rapid customer support and feature innovation |
| [Everbridge 360](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) | 4.5/5 (363 reviews) | Enterprise | — | Critical event management and mass notification capabilities |
| [ImageTrend](https://www.g2.com/products/imagetrend/reviews) | 4.2/5 (47 reviews) | Mid-Market | — | Incident reporting and data management |
| [D4H](https://www.g2.com/products/d4h/reviews) | 4.6/5 (166 reviews) | Mid-Market | — | Operational readiness and incident management |

### Which Fire Department features should I prioritize when comparing ESO Fire RMS and First Due?

Buyers should prioritize ease of use, ease of setup, quality of support, meets requirements, and emergency response capabilities when comparing ESO Fire RMS and First Due.

- **Ease of Use:** ESO Fire RMS 7.1, First Due 8.4
- **Ease of Setup:** ESO Fire RMS 6.9, First Due 7.9
- **Quality of Support:** ESO Fire RMS 7.9, First Due 9.2
- **Meets Requirements:** ESO Fire RMS 6.5, First Due 8.8
- **Emergency Response:** Both products are frequently cited for emergency response, with First Due highlighted for unified response modules and real-time data access.

### What are the pros and cons of ESO Fire RMS vs First Due?

First Due's headline strength is its unified platform and rapid customer support, while ESO Fire RMS is noted for data gathering and analytics capabilities.

- **ESO Fire RMS strengths:** Data gathering and analytics, customizable reporting, and time-saving features for fire departments.
- **ESO Fire RMS trade-offs:** Reviewers mention a dated interface, limited mobile functionality, higher price perception, and challenges with extracting data or customizing certain modules.
- **First Due strengths:** Unified platform consolidating multiple vendors, high ease of use, rapid and responsive customer support, frequent feature updates, and strong emergency response and pre-planning tools.
- **First Due trade-offs:** Some reviewers note a learning curve due to frequent updates, scheduling module complexity for smaller departments, and occasional lag in certain modules.

### Is ESO Fire RMS or First Due better for small businesses?

First Due is the better fit for small businesses, with reviewers highlighting its adaptability and ease of use for departments of all sizes.

- **ESO Fire RMS:** Largest segment is Mid-Market; reviewers note ease of use but mention challenges with customization and data extraction for smaller teams.
- **First Due:** Largest segment is Mid-Market; reviewers from small departments praise its all-in-one platform, ease of implementation, and responsive support.

### Which Fire Department platform has better integrations?

Reviewer sentiment does not indicate a clear winner for integrations between ESO Fire RMS and First Due.

- **ESO Fire RMS:** No recent reviewer-cited integrations.
- **First Due:** Reviewers mention CAD integration and integration of multiple modules (scheduling, responder, PCRs, messaging) into a single platform.

### How do ESO Fire RMS and First Due compare on customer support?

First Due outperforms ESO Fire RMS on Quality of Support by a material margin, with a 1.3-point advantage (9.2 vs 7.9).

- **ESO Fire RMS:** Reviewers describe support as helpful and friendly, but note delays and the need for multiple follow-ups for technical issues.
- **First Due:** Reviewers consistently praise rapid, responsive, and dedicated customer support, with many citing a dedicated client success manager and proactive communication.

### Which is easier to implement, ESO Fire RMS or First Due?

First Due is easier to implement than ESO Fire RMS, with a 1.0-point higher Ease of Setup score (7.9 vs 6.9).

- **ESO Fire RMS:** Reviewers mention a straightforward setup process but note challenges with data migration and the need for technical staff during implementation.
- **First Due:** Reviewers highlight simple initial setup, helpful onboarding resources, and a knowledge base that streamlines implementation for departments of varying sizes.

### Which product has better Emergency Response?

First Due is favored for Emergency Response, with reviewers highlighting its unified response modules and real-time data access.

- **ESO Fire RMS:** Reviewers cite data-focused reports and analytics supporting emergency response, but note limitations in mobile and real-time features.
- **First Due:** Reviewers consistently mention the platform's ability to centralize operations, provide real-time data to responders, and enhance field decision-making for emergency response.

Alternatives

**ESO Fire RMS Alternatives**

 ![ImageTrend](https://images.g2crowd.com/uploads/product/hd_favicon/a28e83c6260d736c3f918bca643abc6b/imagetrend.svg "ImageTrend")

[
ImageTrend
](/products/imagetrend/reviews)

 ![D4H](https://images.g2crowd.com/uploads/product/hd_favicon/bc25ba3516fb4620505031049f5a3db2/d4h.svg "D4H")

[
D4H
](/products/d4h/reviews)

 ![Tyler Enterprise Public Safety](https://images.g2crowd.com/uploads/product/hd_favicon/b8a752057add4681a1fc9b5f5b03948e/tyler-enterprise-public-safety.svg "Tyler Enterprise Public Safety")

[
Tyler Enterprise Public Safety
](/products/tyler-enterprise-public-safety/reviews)

 ![TargetSolutions](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c68f712e8122757078bbae4b1d8e3a1/targetsolutions.png "TargetSolutions")

[
TargetSolutions
](/products/targetsolutions/reviews)

**First Due Alternatives**

 ![Everbridge 360 (Critical Event Management)](https://images.g2crowd.com/uploads/product/hd_favicon/f88209bb97c2f802b9fb6d8ed731981f/everbridge-360-critical-event-management.svg "Everbridge 360 (Critical Event Management)")

[
Everbridge 360 (Critical...
](/products/everbridge-360-critical-event-management/reviews)

 ![ImageTrend](https://images.g2crowd.com/uploads/product/hd_favicon/a28e83c6260d736c3f918bca643abc6b/imagetrend.svg "ImageTrend")

[
ImageTrend
](/products/imagetrend/reviews)

 ![D4H](https://images.g2crowd.com/uploads/product/hd_favicon/bc25ba3516fb4620505031049f5a3db2/d4h.svg "D4H")

[
D4H
](/products/d4h/reviews)

 ![Aladtec by TCP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cb9d51a06e9fbba436f96baa1a75df23/aladtec-by-tcp.png "Aladtec by TCP")

[
Aladtec by TCP
](/products/aladtec-by-tcp/reviews)

## ESO Fire RMS vs First Due

When assessing the two solutions, reviewers found First Due easier to use, set up, and administer. Reviewers also preferred doing business with First Due overall.

- Reviewers felt that First Due meets the needs of their business better than ESO Fire RMS.
- When comparing quality of ongoing product support, reviewers felt that First Due is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of First Due over ESO Fire RMS.