Users report that ESO Fire RMS has a lower rating for "Meets Requirements" at 6.5 compared to First Due's impressive 9.0, indicating that First Due better aligns with user needs and expectations.
Reviewers mention that the "Ease of Use" for First Due is significantly higher at 8.6, while ESO Fire RMS scores only 7.1, suggesting that First Due offers a more intuitive interface and user experience.
G2 users highlight that First Due excels in "Quality of Support" with a score of 9.6, whereas ESO Fire RMS has a lower score of 7.9, indicating that First Due provides more effective and responsive customer service.
Users on G2 note that ESO Fire RMS struggles with "Billing" functionality, receiving a low score of 4.6, while First Due offers a more robust billing system, which is crucial for financial operations in emergency services.
Reviewers mention that First Due shines in "Product Direction" with a perfect score of 10.0, reflecting a strong commitment to innovation and user feedback, while ESO Fire RMS lags behind at 6.4.
Users say that the "Geospatial Mapping" feature in ESO Fire RMS is rated highly at 8.9, but First Due's overall performance in emergency response features, including "Collaborative Response" at 8.1, makes it a more comprehensive choice for operational needs.
Pricing
Entry-Level Pricing
ESO Fire RMS
No pricing available
First Due
No pricing available
Free Trial
ESO Fire RMS
No trial information available
First Due
No trial information available
Ratings
Meets Requirements
6.5
13
8.8
37
Ease of Use
7.1
12
8.4
37
Ease of Setup
6.9
8
7.9
34
Ease of Admin
7.6
9
8.3
26
Quality of Support
7.9
12
9.2
36
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