Enumerate Reviews & Product Details

Going to a program that can be used anywhere, the support has been fantastic. Review collected by and hosted on G2.com.

That inputting to set up a new Association takes so many steps and is way longer then the prior Tops program. Review collected by and hosted on G2.com.

Tops One effectively replaced two separate databases which we have been using for years into one simple, fast platform that is much easier to use and access. Review collected by and hosted on G2.com.

Set up is a bit complicated, and as a small firm with no IT department, it's been up to me to burn the literal midnight oil to get transitioned into Tops, but the results so far have made it worth it. Review collected by and hosted on G2.com.

Initial benefit is having capabilities that support the entire operation vs only accounting. Allows more than one user access to different sections. Board Members and Committee members can be given specific rights to view areas of concerns. Review collected by and hosted on G2.com.

Would like to see an audit log to track any changes made. Would also like to see a reservations system added. Review collected by and hosted on G2.com.

I love how simple it is to use! Even if you have a question the help bar typically has your answer or a quick support ticket will help! Review collected by and hosted on G2.com.

I wish we could have a prepaid code for more than one assessment! Review collected by and hosted on G2.com.

I like how user friendly this software is. It has made training new employees on it a breeze. It also had a fresh, modern look to it which I think makes it easy to navigate and less intimidating than outdated systems. Review collected by and hosted on G2.com.

There are a few aspects of TOPS Pro that are not available in TOPS One that would be useful. The separate note sections in TOPS Pro made it easy to view notes on the property/owner. That is not available in TOPS One. The comments go in the activity feed and get buried easily so they are not quick reference like they were in TOPS Pro. Review collected by and hosted on G2.com.

I like that it is a web based program. They seem to want to improve and want feedback. Review collected by and hosted on G2.com.

Takes too long to get improvements done or glitches fixed. No way to download attachments for document review and/or to pass on to a new management company. Too many 'custom' fields that a management company should allow to be 'standard' for their practice. And things they DEFINITELY should have for a management company (such as adding a management company as a type of 'owner' - how that's not been done in all this time is beyond me. Review collected by and hosted on G2.com.

Hard to say right now, half my office is frustrated Review collected by and hosted on G2.com.

Lack of response from customer support. We can't get answers and it's killing us. We're starting to look at other options as a backup, we're concerned Tops is having internal issues which is creating the lack of returned calls and action. Will Tops be around in a few years? Review collected by and hosted on G2.com.

Tops One allows me to perform my management duties more efficiently. Review collected by and hosted on G2.com.

I would prefer if Tops One included a payroll module. Review collected by and hosted on G2.com.

The user interface is pretty easy to navigate Review collected by and hosted on G2.com.

One of the down sides is that you can no longer call Into the office if you have a question and we were given an account rep we really liked and then they move territories around and we lost her. Review collected by and hosted on G2.com.

I love that Tops One is continually evolving and enhancing the platform to meet the needs of an ever changing and demanding industry. Review collected by and hosted on G2.com.

Currently, I do not dislike anything. I do wish we had a great ARC process but I trust it will come. Review collected by and hosted on G2.com.