Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Product Website

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Product Description

Enumerate’s community management software and services are designed with one goal: to make your life easier. We’ve got you covered with end-to-end accounting, board and resident engagement, field operations, AP or AR payment processing, and vendor integration.

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(3)

Verified by Enumerate

Enumerate Media

Access all of your communities information, run reports, send communications and updates from the community page.

Enumerate Demo - Community Actions Dashboard

Allows real-time tracking and visualized data of all request types and violations across all communities. View the data in several ways to determine trends and gain insights for improved decision making and implement any necessary adjustments to improve business performance.

Enumerate Demo - Report Writer (Community Insights)

Allows community managers to create custom reports that are needed to make informed decisions, communicate more effectively with stakeholders, and streamline their operations. By leveraging the power of data and insights, property managers can improve the performance of their properties and enhan...

Dozens of standard reports that offer the ability to customize for better decision making, analyzing trends, identifying risk or opportunities for growth. These include accounting, finance, tasks, vendors, work orders, and more.

Easily view your Accounts Receivable information

Enumerate Demo - Violations Action Table (CC&R's)

Can be configured according to each community’s policies and by-laws. This table allows managers to automate the next steps once a violation has been filed, including communications, documentation, and reporting. The CC&R action table also ensures that the community manager is enforcing rules...

Enumerate's comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement.

Hear from some of Enumerate's long-time customers who use the award-winning, end-to-end community management software and solutions to support their communities' accounting and resident engagement goals.

Enumerate Product Overview Webinar (Central) - accounting software

Enumerate Product Overview Webinar (Engage) - resident engagement

Harnessing AI for everyday innovation in community management

Official Downloads

(5)

edit

Smarter Communities: A Beginner’s Guide to AI in Community Association Management

Self-Managed Marseilles Condominium Associates Reduces Administrative Tasks by 90%

Harbor Management Services accelerates growth with Enumerate Central and Automate AP

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Verified User in Accounting

Small-Business (50 or fewer emp.)

6/22/2021

"Very user friendly cloud base software"

5/5

What do you like best about Enumerate?

Intergration between different platforms Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Doesn't have the fact sheet like TOPS PRO or IQ Review collected by and hosted on G2.com.

Ken M.

Mid-Market (51-1000 emp.)

12/21/2020

"Great Platform"

5/5

What do you like best about Enumerate?

Easy to use, move through profiles efficiently. They are always willing to listen and improve and they are regularly doing updates and upgrades. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I can't think of anything I dislike. Great job guys and gals. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

3/4/2021

"Tops One Review"

3.5/5

What do you like best about Enumerate?

convenience of be able to check accounts from any computer or smart phone / tablet Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Not easy to always get the answer to ways to do things without calling support Review collected by and hosted on G2.com.

Sheldon W.

Association Manager

Small-Business (50 or fewer emp.)

2/24/2021

"Excellent customer service"

5/5

What do you like best about Enumerate?

Prompt, professional service and expeditious resolution of any technical issues. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

We have no complaints about the quality of the product or service. Review collected by and hosted on G2.com.

Scott H.

Small-Business (50 or fewer emp.)

12/15/2020

"Tops One"

5/5

What do you like best about Enumerate?

The team at Tops listens to our needs and treats us like a partner. The software is saving us time and only getting better. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Nothing at all. Great customer support the support team is amazing. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/10/2020

"HOA Management software review"

1/5

What do you like best about Enumerate?

Cost is affordable at only $0.50 per door. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Their support is by far the worse I have ever experienced. After three days when I submitted a ticket for support I still did not get a callback to resolve a simple problem of adding a new user. I had to threaten them of changing software companies and 10 minutes they called me. This happens to all of our employee and they have pretty much just given up on their support now. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I would recommend Vantaca or AppFolio who has better support and about the same user friendly as Tops one. Both are also web-base software. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

We are currently shopping for another software company due to their lack of support. We would rather pay a higher price and not lose business for better support. I have not realized any benefits of Tops One other than being web based when we changed to them from Tops Pro. Review collected by and hosted on G2.com.

Denise B.

Community Associations Institute Manager Member

Mid-Market (51-1000 emp.)

12/21/2020

"TOPS has been there for me my entire Community Management Career"

5/5

What do you like best about Enumerate?

I find the tutorials and frequent webinars to be very helpful. If you find yourself stuck on a task you can always refer back. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Right now I would say the downside is not being able to re-open a work order if you accidentally close it. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/25/2020

"Great experience with TOPS Upgrade"

5/5

What do you like best about Enumerate?

We recently upgrade to TOPS One from the remote login TOPS and I have found the upgrade to be very user friendly and I am now able to do more on my phone than I ever thought possible, which has been very helpful these last few months! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The only downside I have experienced is in the financial reporting. Our Board preferred the layout of the reports in the old TOPS but I am hopeful we can redesign them to match. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I have used many versions of TOPS for over a decade and they continue to improve the product.

I am amazed at what I can now do remotely. It is wonderful! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Working remotely has been much easier with TOPS One. I am able to "be at my desk" wherever I happen to be. Review collected by and hosted on G2.com.