The layout and easy-to-use functions are great to navigate through the different software's available for everyday use. It provides the simple information we need for reliable checks. Being able to complete checks on ID documents and facial similarity is a big help for our onboarding process, as it lets us request fewer documents, maintain a high level of scam/fraud detection, and onboard clients quickly with less hassle. Having the anti-impersonation check, electronic verification, and document checker all in one place is fantastic too. The onfido team provide excellent support, quick responses and are always happy to help Review collected by and hosted on G2.com.

Sometimes the document check can take longer than other resources to show a status (rejected, approved). While this isn’t the end of the world, it makes the process feel a bit less streamlined and can delay onboarding. Also, when files are downloaded, it would be helpful if they were named using the client’s name rather than a number Onfido has generated for them. Review collected by and hosted on G2.com.

One of the things I like most about Entrust/Onfido is the team behind the product. They are proactive, responsive, and genuinely easy to work with. Communication is always clear, they follow up consistently, and they’re quick to provide support whenever we need assistance. Their collaborative approach and willingness to understand our requirements have made the overall experience very positive. Review collected by and hosted on G2.com.

At this stage, I don’t have any significant concerns. If anything, it would be great to see continued enhancements to the platform and additional self-service capabilities to further improve the overall user experience. Review collected by and hosted on G2.com.

I like that Entrust IDV makes onboarding easier, which increases our sales, especially digital sales. It helps us onboard prepaid customers more easily in our BASE shops. The easier onboarding process leads to faster activation and reduces drop-offs during the digital sales process, making it possible for people with a foreign ID to become BASE customers online. Review collected by and hosted on G2.com.

Everything that can make the authentication process better. Like clearer instructions during the capture of the ID or selfie. For instance when the picture has a glare or is hazy. It wasn't easy to set up, mainly due to the legal aspect. We had to create a DPIA to get authorization from the Belgian government. But by that we have paved the way for other companies in the country. Also, the technical set-up took some time. Review collected by and hosted on G2.com.

What I like the most about Entrust IDV is that it is user-friendly, easy to complete, and the checks are being completed quickly. In case any checks do not pass (either for date of birth or home address), I like that it gives you a full list of the reasons why it failed. Review collected by and hosted on G2.com.

The only thing I dislike is that users need to add their full home address. Instead, they could just add the postcode and a list of potential addresses could appear. This could make the process more time-efficient because users do not need to spend that much time filling in their full home address. Review collected by and hosted on G2.com.

What I like best about Entrust IDV is its straightforward integration and clear verification results. It helps automate document and facial verification during customer onboarding, while flagging cases that require further review. The dashboard also makes it easy for our operations and compliance teams to trace individual checks and investigate exceptions. Review collected by and hosted on G2.com.

The main area for improvement is the UAT environment. The available testing capabilities and scenarios are quite limited, making it difficult to fully validate different customer journeys and exception cases before production. Wider test coverage and greater flexibility in UAT would help reduce implementation risk. Review collected by and hosted on G2.com.

What I like best about Entrust IDV is the flexibility and variety of workflows available. There are plenty of options to configure the verification process based on different needs, while the setup itself is quite intuitive and easy to manage.

I also really like the verification flow provided to customers and the overall user interface, which makes the process straightforward and user-friendly.

Another strong point is the accuracy and speed of the verifications. Checks are generally completed quickly while still providing reliable results. The AML screening capabilities are also valuable, especially the range of databases and sources used to identify potential matches and provide relevant information for further review. Review collected by and hosted on G2.com.

One area that could be improved is the experience when reaching out to the technical support team. While our assigned Customer Success Manager has always been helpful, responsive, and prompt whenever I contacted them directly, getting in touch with the appropriate technical team for specific requests has sometimes been more challenging and time-consuming than expected.

I would also mention pricing as an area with some room for improvement. While the overall service and quality provided are good, I find the pricing for some features to be well balanced and competitive, while others can be slightly higher compared to similar solutions available on the market.

Overall, a more streamlined technical support process, faster response times for technical requests, and more competitive pricing across certain features would further improve the experience. Review collected by and hosted on G2.com.

We've had an excellent experience using Entrust IDV, formerly Onfido, as part of our customer onboarding process. Since implementing the platform, we've seen a noticeable reduction in fraud attempts while making identity verification much smoother for genuine customers.

The user experience is intuitive and efficient, allowing customers to complete verification with minimal friction. This has improved our onboarding journey, reduced abandonment, and helped more customers complete the process successfully.

One of the biggest benefits has been the improvement in verification clear rates. The combination of document verification, biometric checks, and intelligent decisioning has enabled more legitimate customers to pass verification on their first attempt, while also reducing manual reviews and operational workload.

The customer support has also been excellent. Jeet and Sandeep have been highly responsive, knowledgeable, and proactive in helping us resolve issues and optimize our setup. Their support has made a significant difference to our overall experience with the platform.

Entrust IDV provides a strong balance between fraud prevention, regulatory compliance, and a seamless customer experience. We would highly recommend it to any organization looking to strengthen identity verification while improving onboarding conversion and customer satisfaction. Review collected by and hosted on G2.com.

Inability to setup child accounts for each of my clients. Review collected by and hosted on G2.com.

What I like best about Entrust is how seamlessly it balances power and simplicity across the board:

UI/UX & Onboarding: The interface is intuitive, making onboarding fast and frictionless for our entire team.

Integrations & AI: Its robust integrations fit easily into our existing stack, while the built-in AI and intelligence automate workflows and surface actionable insights.

Performance & Support: Performance is fast and reliable, backed by responsive, top-tier customer support whenever we need it.

Pricing & ROI: Clear, competitive pricing means we saw a strong, measurable ROI almost immediately. Review collected by and hosted on G2.com.

While Entrust is strong overall, there are a few key areas where there's room for improvement:

UI/UX & Onboarding: The initial onboarding felt a bit steep, and the UI/UX can feel cluttered when navigating advanced settings.

Integrations & AI: Certain niche integrations require custom work, and the AI/intelligence features can feel basic or inconsistent at times.

Performance & Support: Performance occasional slows down during peak usage, and support response times could be faster for urgent tickets. Review collected by and hosted on G2.com.

Onfido provides a secure and reliable environment Coinhako's NFTF onboarding solutions. Since we started using Onfido, we haven’t had any lapses in detecting fraudulent IDs. We have trust in Onfido's capability as our NFTF onboarding solution.

Onfido’s pricing is reasonable and flexible, and it fits our business model well.

Our Onfido representative is supportive with requests and helpful when assisting us with assessments for regulators.

Onfido also offers a clean dashboard that’s easy to navigate, even for new joiners.

Onfido was also easy to integrate into our CRM system, with a flexible, modern API toolkit that’s well suited for crypto exchanges where most of the business is handled online. Review collected by and hosted on G2.com.

No current dislikes for Onfido across categories. Review collected by and hosted on G2.com.

I like that Entrust IDV, formerly Onfido, is reliable and that their customer success and account teams are very responsive. Their documentation and SDKs were clear and easy to use, which really helped with the initial integration. They also provided a technical support engineer to assist us, which was great. Review collected by and hosted on G2.com.

I find them a little expensive, but that's a commercial aspect. I experienced a bit of a learning curve, but their documentation and SDKs were clear and easy to use. Review collected by and hosted on G2.com.