--- title: Enghouse Contact Center Reviews meta_title: 'Enghouse Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Enghouse Contact Center works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 95 scale: '5' date_modified: '2026-09-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enghouse Contact Center Reviews **Vendor:** Enghouse Systems **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 95 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Enghouse Contact Center Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. ## Enghouse Contact Center Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **accuracy of real-time translations** in Enghouse Contact Center, enhancing communication across various channels. (1 reviews) - Users appreciate the **accuracy of information** in Enghouse, enhancing support and ensuring effective customer interactions. (1 reviews) - Users value the **AI efficiency** of Enghouse, enhancing customer interactions with smart matching and insightful analysis. (1 reviews) - Users value the **smart AI integration** of Enghouse Contact Center, enhancing customer support across multiple communication channels. (1 reviews) - Users appreciate the **intelligent AI technology** of Enghouse Contact Center, enhancing support and customer interactions across channels. (1 reviews) - Analytics (1 reviews) - Artificial Intelligence (1 reviews) - Automation (1 reviews) - Calling Features (1 reviews) - Coaching (1 reviews) **What users dislike:** - Users find the **complex customization** required for settings daunting, highlighting the need for advanced technical support. (1 reviews) - Users find the **complex implementation** of Enghouse Contact Center requires extensive customization and technical support for effective deployment. (1 reviews) - Users find the **complex configuration and deployment process** of Enghouse Contact Center challenging and resource-intensive. (1 reviews) - Users find the **complex setup** process challenging, requiring technical support and significant financial investment. (1 reviews) - Users face **customization difficulties** in configuring settings, necessitating advanced technical support and complicating deployment. (1 reviews) - Difficult Implementation (1 reviews) - Difficult Setup (1 reviews) - Excessive Customization (1 reviews) - Expensive (1 reviews) - Limited Customization (1 reviews) ## Enghouse Contact Center Reviews ### 1. Reinvent the way customers interact and communicate with a straightforward solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Jack S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 20, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Enghouse Contact Center?** We found Enghouse­ Interactive easy to add to our phone­ system. The program joined nice­ly with what we already had, letting us change­ over with no troubles. This company kee­ps improving the software and adding to it. They ke­ep it fresh to mee­t how clients needs change­. Each time they upgrade it, the­y give it new skills and tweak it to stay in front of what custome­rs want. They show they really care­ about giving excellent he­lp. **What do you dislike about Enghouse Contact Center?** Enghouse could improve­ by becoming simpler to operate­. The controls and menus require simplification. This would aid individuals not well-versed in te­chnology. It also needs to allow businesse­s more flexibility to tailor the software­ to their needs. Providing additional customization options would prove­ very beneficial. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse helps our customer service run smoothly. It puts all ways of talking to customers together in one spot. This lets us answer faster and work better together. This has made talking to customers better and more joined up. Also, its good call handling means we give great service. This makes our customers happier and more faithful. ### 2. Now our company has comprehensive reporting and analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Romano A. | Contact Center Manager, Telecommunications, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2024 **What do you like best about Enghouse Contact Center?** The most satisfying aspect of Enghouse Interactive is compatibility with other current used tools such as CRM and Help desk. Due to modularity and adaptability, we can adjust various communication processes to our work’s characteristics. Furthermore, there is a lot of opportunities for reporting and analysis which means that the situations can be constantly improved. The functionality, flexibility and backup that are offered by this software prove it and makes it compulsory for our organization. **What do you dislike about Enghouse Contact Center?** The only major issue we have faced with Enghouse Interactive is poor customer service they have provided. However, this has been a extremely hard to get timely help from their support team due to several technical problems that they have faced. Sometimes we take time without any response at all for long periods of time which leads to team frustration and extended downtime. In addition, there are no extensive manuals, nobasics, or FAQ sections on the website that could help resolve issues what decreases our efficiency and trust in the application. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive addresses one of the major issues of coping with multiple customer contacts by providing a single interface to support all types of communication. Thus, real time analytics and providing detailed reporting allowing for more effective management and making decisions that would contribute to increasing the quality of service. This has helped in a major way in reducing complexity meaning that customers, as well as organizational flow, are better pleased. ### 3. We are able to manage customer interactions seamlessly since we use this software **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto C. | Customer Contact Manager, Telecommunications, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 24, 2024 **What do you like best about Enghouse Contact Center?** The strongest side of Enghouse Interactive is its numerous and effective tools used in the management of call centers. It is easy to use and compatible with our current CRM, so the process of tracking customer interaction is simplified. The broad capabilities, such as the ability to record calls and monitor them in real time, work to greatly improve the level of our customer experience. Also, there is always assistance in cases of challenges as the customer support is always available. **What do you dislike about Enghouse Contact Center?** Enghouse Interactive’s disadvantage is limited stability since it could sometimes crash randomly. These interruptions are a hindrance to the flow of operations and add more time to solve them. Further, it can be added that it is rather difficult to adjust this software to the needs and preferences because the choice of options is rather limited. These have been some constrains that have been a thorn in our side as a team. Still, there are more fundamental benefits to be achieved with the use of the software for our purposes. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Several issues can be observed in handling customer interactions and Enghouse Interactive solves many of these problems through integrating call routing and use of reports. This improves our efficiency and responsiveness in serving our clients and customers. Their easily navigable interface and deep CRM compatibility make our work more efficient while allowing us to tackle stronger call traffic. Therefore, better working performance of the team and higher satisfaction of the customers has been achieved. ### 4. This software allowed us to overcome challenges in our customer support service **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah R. | Contact Center Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 18, 2024 **What do you like best about Enghouse Contact Center?** One of the Enghouse Interactive's strongest sides is that it fits very well into the existing customer relationship management system. It enriches our customer relationship by processing the required information in a single movement. Besides that, I give a thumbs up to the simplicity in use that paves the way for new staff team members to get the idea easily. This tool has a high rate acceptance and for each and every department in our company, each of these tools has advanced capabilities for us to manage multiple customer issues at a time. **What do you dislike about Enghouse Contact Center?** Enghouse Interactive has some difficulties with their customer support, whereas they are not accessible enough. In the light of problems faced we regularly encounter, are delayed on seeing our issues resolved, thus our operations become disrupted. Furthermore, to the contrary of the software providing a sufficient amount of functions, some of the necessary functionalities are absent, so they have to be achieved through different workarounds and ultimately kill the efficiency of the user. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive is a modern solution to all the issues we are dealing with on customer service through unification and the make response management simple. This way, our communication becomes successfully managing, the problems are resolved quickly and the customers` satisfaction is heightened. It is integrated with our CRM systems, as a result, all the required information is readily available allowing us to have meaningful communication which in return optimizes our workability. ### 5. Provide the best customer service for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigues S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2024 **What do you like best about Enghouse Contact Center?** Enghouse Interactive is one of the most complete contact centers that has all the communication channels like phone call, email, SMS, and live chat. With different options available, customers can now easily connect with us without restriction. **What do you dislike about Enghouse Contact Center?** Expensive software if we want to use all the services that it provides. The setup process is long and requires technical knowledge to connect all the integrations. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Keep our customer support agents effective in solving customer problems. Ensure all support tickets are closed and resolved within five business days. ### 6. Simple operation for SME to operate contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Joao S. | Customer success executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2024 **What do you like best about Enghouse Contact Center?** We as a small and medium enterprise that running a automotive business need a simple contact center to operate. We do not need fancy customer support platform to help our customer inquiry and problem. Enghouse has provide all what we need. **What do you dislike about Enghouse Contact Center?** We need integration with Microsoft Excel but it isn't supported. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Customer has lesser waiting time on phone to connect with our customer support agent. They also can using the live chat option if they want to have support outside the operating hours. ### 7. Improve customer service and experience **Rating:** 4.0/5.0 stars **Reviewed by:** Christina L. | Customer Contact Manager, Telecommunications, Enterprise (> 1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2024 **What do you like best about Enghouse Contact Center?** Enghouse assisted us in establishing our contemporary customer care platform, which encompasses SMS, email, live chat and even video calls. The resolution of connecting and interacting effectively with customers to address their concerns has resulted in the development of a loyal customer base for our firm. **What do you dislike about Enghouse Contact Center?** Training and mastering the learning curves are crucial for our call center workers, as it takes time to educate them to meet our required standards. The purpose is to ensuring that the consumer is adequately amused and their problem is resolved. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Upgrading our help center with the most current communication platform. Reducing operational expenses by implementing a self-service platform that allows customers to independently diagnose their own issues. ### 8. Help us to build our own call center service **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea L. | Marketing Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 07, 2024 **What do you like best about Enghouse Contact Center?** Integration with Microsoft Teams for our call center platform is the best decision as it is easy to operate, flexible and reliable. We do not have to install the infrastructure on our premises, which has saved resources, space, and maintaining the server. WFM also can be implemented on the platform to monitor workforce management. **What do you dislike about Enghouse Contact Center?** Need a robust solution to solve the call waiting/hold time. It has impacted customer experience and they need to wait longer before being entertained by our support agent. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive helps us to build a call center on the cloud. We use Microsoft Teams integration and a local telecom provider as the backbone of our operation. It is cheaper than having our own call center infrastructure. ### 9. Improve the quality of our contact center platform **Rating:** 4.5/5.0 stars **Reviewed by:** Eryk M. | Customer service, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Enghouse Contact Center?** Add more supported contact medium for communication like live chat, social media messenger and self-service platform for our customer support service. Easy to use for customer to connect with our support agents. Easy implementation with our older system. **What do you dislike about Enghouse Contact Center?** Complicated subscription package. I need to add-on on some service to have the full extend of the features. A one package that cover all features would be helpful in this case. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Customer now can connect and contact us from various communication option. For a quick and real-time support, they can choose for phone call and live chat option. We also can close more support ticktes everyday. ### 10. Make call center operation easy for new and season customer support agents **Rating:** 4.5/5.0 stars **Reviewed by:** Schiano S. | System Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 21, 2024 **What do you like best about Enghouse Contact Center?** The biggest features from Enghouse Interactive are the integration with Microsoft Teams that provides a communication medium to connect with customers. Our agents need simple training to start using the new system as they are already familiar with the Teams interface and tools. **What do you dislike about Enghouse Contact Center?** Not much, but we need more documentation on adding new integration services to the system. We also have issues with the pricing structure that is confusing for all the add-on services that we use. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Agent scheduling is better managed with the new scheduling system and there is no more shift hours confusion for our agents anymore. Administrators and managers can easily access agents' profiles to monitor their performance and work challenges they had with customers. ### 11. Correct platform to improve our response for customer support need **Rating:** 4.5/5.0 stars **Reviewed by:** Pinto B. | CEO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 07, 2024 **What do you like best about Enghouse Contact Center?** Enghouse Interactive is our choice in improving our support platform to handle customer need for support and inquiry. We integrate the platform with Mic Team and create a reliable communication hubs to take support call, email, and build a self-service platform that customer can easily use to diagnosis their problem. **What do you dislike about Enghouse Contact Center?** Our support agents need to undergo a long training session to familiar theirself with the system and to learn a skill to be a good support agents. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We has optimized the resouce, time and cost on operating a support platform and call center. Track ticket and call waiting time to make improvement on customer experiences. ### 12. With Enghouse Interactive, we're managing high volumes of customer inquiries more efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Patrizia R. | Customer experience manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 04, 2024 **What do you like best about Enghouse Contact Center?** As someone who helps customers, I'm happy to see how Enghouse makes helping people better. Their tools let customers connect with us in many ways like phone, email and more. This helps everyone get the answers they need fast. Things run smoothly now with less waiting and happier customers. Information from before is together in one place too. This helps us help each person as an individual. **What do you dislike about Enghouse Contact Center?** It would be great if Enghouse Interactive offered more flexibility to line up with how we do things. Even though it has lots of handy features, being able to tweak it to fit our way step-by-step would make it work better. Adding more choices to make it your own would let us use it just how needed, making for a smoother and more streamlined work flow. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive helps greatly in my customer service role by making it simpler to handle many customer queries and difficulties. We configured it so customers rapidly get linked to the right individual who can assist them, which implies we can respond to people more quickly. Having the ability to see all the ways we've communicated with a customer previously helps us give more customized help. This has made our customers happier and left us with fewer unresolved matters. ### 13. Expand and manage communication platform **Rating:** 4.5/5.0 stars **Reviewed by:** Madez A. | CEO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 05, 2024 **What do you like best about Enghouse Contact Center?** Effectively solves our call center and customer support platform issues with long waiting time for customer to be entertain by our support agents. Various support platform including live chat, phone call and emails. We are SME's and doesnt have too much budget for our support platform and Enghouse is within our budget. **What do you dislike about Enghouse Contact Center?** Enghouse Interactive need a new and better dashboard design that is simple and make the eyes easy to watch it continuosly. It also will help agents to navigate between the tools easier. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We now able to focus on satisfying our customer need by the brand new call center and support platform. Customer will be connected with our expert to solve any of their issues. ### 14. Great option for our small call center operation **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad H. | Board Members, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 07, 2024 **What do you like best about Enghouse Contact Center?** We are now able to operate several communication medium to support customer needs like using phonecall, email, IVR and chatbot. All the medium is AI assisted to ensure all support tickets can be close quickly. Deploying the call center operation on Enghouse Cloud saves the operation cost and resources. **What do you dislike about Enghouse Contact Center?** We are trying to operate the call center and using the on-premises deployment, but the cost is too high and not possible for now. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Problems that has been solved are primarily with our call center security and operation flexibility. It has optimized agents effectiveness in solving customer issues and support needs. ### 15. Flexible call center platform for all our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Laracca A. | Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 04, 2024 **What do you like best about Enghouse Contact Center?** We receive a quite large traffic for our call center and need a good, easy to use and flexible platform to control it. Enghouse Interactive able to integrate with Microsoft Team and enhance our customer positive experience contacting us. Various communication medium like phone call, SMS, and social media is supported by the software. **What do you dislike about Enghouse Contact Center?** Issues with long waiting time that customer experience with our agents. A training or agents manpower provider would be a great additional that this software can offer. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We use the speech analytics to analyze our customer primary issues and provide training for our call center agents to be accurate, efficient and able to solve customer problem in the shortest time. ### 16. Provide a simple platform for call center operation **Rating:** 4.5/5.0 stars **Reviewed by:** Salvatore R. | Marketing Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 24, 2024 **What do you like best about Enghouse Contact Center?** I like the simple platform that this software provide for building a small and simple call center. It able to integrate with Microsoft Team to create a customer support base that is easy to operate. It has all the communication support like phone call and email to deal with support ticket. **What do you dislike about Enghouse Contact Center?** Some of the tickets is complex and require longer time to solve, which has impacted on other support ticket waiting time. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Problem that has been solved with this platform are the waiting time for each ticket to be responded. We are now able to complete, close and deligate the ticket faster. ### 17. Expand call center operation **Rating:** 4.5/5.0 stars **Reviewed by:** Sesau R. | Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 30, 2024 **What do you like best about Enghouse Contact Center?** Enghouse has solved problem that customer had to connect with our customer support from social media. The operating cost to operate contact center is quite competitive. **What do you dislike about Enghouse Contact Center?** Enghouse Interactive need a new dashboard design that is please to the eyes, especially for our support agents that need to watch the monitor all day long. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We don't have to deal with technical side of the contact center operation anymore. We only need to focus in improving our customer support effectiveness and solve customer problem quickly. ### 18. Transforming the way we handle customer queries is now easy and straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Marta T. | Contact Center Technology Specialist, Telecommunications, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2024 **What do you like best about Enghouse Contact Center?** Enghouse Interactive has really helped us communicate better with our customers and manage calls. It integrates smoothly with our customer service system, allowing our work to flow more efficiently. Their support team is there for us whenever we run into issues, helping us solve problems fast. The platform also offers many useful features for handling calls and keeping tabs on customer interactions. **What do you dislike about Enghouse Contact Center?** If we get tons of incoming calls, it may take a little longer than normal for us to respond to everybody when we're using Enghouse Interactive. This wait could possibly make customers hang out for longer stretches to chat with an agent. Also, while Enghouse Interactive gives us a lot of options, it isn't constantly straightforward to tweak the settings exactly for what our company needs. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive was really helpful in improving how we connect with and assist our customers. It has great communication tools and ways to track what customers need, which enhances our support. The software works well with our systems and helps us respond to clients more quickly and effectively. Using Enghouse Interactive has made our customers happier and our service more streamlined. ### 19. Serve customer with the support that they deserve **Rating:** 4.5/5.0 stars **Reviewed by:** Alvaro V. | Marketing Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 02, 2024 **What do you like best about Enghouse Contact Center?** We now able to modernizing our call center platfrom that allow for user self-service support. Easy dashboard design help our agent to quickly find tools that they need to complete the task. No complication on the initial implimentation with our base HRIM system. **What do you dislike about Enghouse Contact Center?** Need to install add-on for some of the service that we require. It is saperated from the main package and adding cost to our budget. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Provide our customer with a new communication medium to connect with our customer support agents. The self-service platform provide customer an easy solution to solve their problem. ### 20. Simple and easy to handle call center is possible with Enghouse Interactive **Rating:** 4.5/5.0 stars **Reviewed by:** Saude M. | Office Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 23, 2024 **What do you like best about Enghouse Contact Center?** We need a simple to operate program for our call center and customer support platform. Enghouse make the process easy by integrating it with Microsoft Team, which has the capacity and capabilities to handle our call center traffic effectively. **What do you dislike about Enghouse Contact Center?** The program will need to provide a more effective training program to trains our support agents with the latest technology that is available on the software. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse help to provide a smooth and easy to operate call center platform. We now able to response to support call faster and reduce the waiting time customer had to hold on the call. ### 21. Flexible tools to manage customer communication platform **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaili K. | Office Administor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 23, 2024 **What do you like best about Enghouse Contact Center?** Provide a flexible communication medium for customer to contacting us. Solve issues of long waiting support tickets, both for phone call and email. Gives us a cheap solutions for call center platform by integrating the system with Microsoft Team. **What do you dislike about Enghouse Contact Center?** Need to provide effective training session for new call center agents that require shorter training session but better agent compentency. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We now can focus more on how to solve and satisfied customer support needs, rather than have to deal with the technical field of the call center infrastructure. Help us to be better in serving and helping our customer. ### 22. Boost customer support and experience **Rating:** 4.5/5.0 stars **Reviewed by:** Milla C. | Travel Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2024 **What do you like best about Enghouse Contact Center?** Enghouse Interactive introduce us with a new customer support communication medium of live chat platform. It has lessen the burden of our customer support agents and let user to self-service their need and inquiry. **What do you dislike about Enghouse Contact Center?** Agents need to undergoing new training to handle the new live chat platform. It is taking time and the cost to training them. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Our call center is in much better shape and reconstructure to have a better pipeline for the support ticket. Customer also can check tickets progress and status themself. ### 23. Ensure customer is served with the best customer service quality **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanni S. | Finance Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 12, 2024 **What do you like best about Enghouse Contact Center?** Omnichannel support medium like email, live chat, SMS and voice call has give our customer various option that they are comfortable to connect with our support team. Centralize all the medium in one platform controller which make the operation effective. **What do you dislike about Enghouse Contact Center?** Too many add-on service that make the pricing plan complicated and we need to spend extra bucks to have the complete package. It would be better if they have one simple plan that cover all the features. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Helped our customer to connect and engage with us from various sources. Make the support service easy and effective for both our customer and support agents. ### 24. Boost call center operation to be effective **Rating:** 4.5/5.0 stars **Reviewed by:** Annabelle H. | Operation Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2024 **What do you like best about Enghouse Contact Center?** Enable our call center operation to be more cost saving but more effective with the new customer support technologies. Reliable platform that is easy to access its dashboard and fast to integrate with Microsoft Team. **What do you dislike about Enghouse Contact Center?** Need time and training to familiarize our customer support agents with the new changes and tools. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We now able to operate much cheaper but with a better result for our customer support platform. The live chat module help customer to connect with support agent for any problem and inquiries. ### 25. Powerful tool for a call center management **Rating:** 4.5/5.0 stars **Reviewed by:** Debora M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Enghouse Contact Center?** Building a simple call center for customer support operation is easy with Enghouse Interactive. Monitor the operation from the integration with Microsoft Team is effective. **What do you dislike about Enghouse Contact Center?** Need more training on the speech analyzer. We don't have a good result after running the speech analyzer to pick up keywords from the conversation recorded with customer. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Provide a seamless usage of email, phone call, SMS and self-service platform as our main communication center to connect with customer. Track support tickets quickly and effectively. ### 26. Flexible call center operation for our SMB organization **Rating:** 4.5/5.0 stars **Reviewed by:** Rosa H. | Information Technology Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 07, 2024 **What do you like best about Enghouse Contact Center?** Enghouse Interactive is very flexible with the type of communication medium that they can support, especially with self-service chatbot and live-chat. Easy user interface design that allows our call center agents freely navigating between all the features easily. **What do you dislike about Enghouse Contact Center?** It is quite challenging to use it initially, but as we use it, it is actually quite easy to use with the help of video guidance and tutorial. Customer support has been exceptionally helpful and responsive with our inquiries. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We need a feature to off-load our customer service call center and the self-service platform by the live chat bot has delivered the solutions for us. ### 27. Expand call center operation on flexible platform **Rating:** 4.5/5.0 stars **Reviewed by:** Risorse U. | Event management assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 25, 2024 **What do you like best about Enghouse Contact Center?** Easy to expend our call center operation using the integration with Mic Team as they already have all the communication mediums that we want to use. Sleek dashboard design makes the navigation between all the menus easy. **What do you dislike about Enghouse Contact Center?** What I can recommend for this platform to improve is with the training documentation and training content on how to use their platform and features. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse gives us an easy platform to manage our call center operation and an easier way to be in contact with our customers. Adding more communication mediums that customers can use to contact us. ### 28. Improve call center operation and effectiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Kinfe N. | Information Technology Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2024 **What do you like best about Enghouse Contact Center?** Enghouse provide me with a simple contact center for a medium entreprise can operate without breaking the bank. Integration with the current HRIS system is successful. **What do you dislike about Enghouse Contact Center?** I have a problem to make the speech analyzer to work optimumly. **What problems is Enghouse Contact Center solving and how is that benefiting you?** I use Enghouse to optimized our contact center to manage phone call, email, and live chat as our support platform. All the communication medium is managed under one place for operation effection. ### 29. Responsive software for customer support operation **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis J. | Customer Service Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 04, 2024 **What do you like best about Enghouse Contact Center?** Quick connection with our current ERP software and smoother operation for our call center. Accessing to customer buying history and data is easy and enable our agents for quick data grab. **What do you dislike about Enghouse Contact Center?** Initial setup process is tricky and difficult. Learning curves for support agent is long and require time to complete all the training. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Find the core problem that customer had with our service and find the solutions to reduce the support tickets that customer create for the same problem. ### 30. Help to improve customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Christine O. | Marketing Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 05, 2024 **What do you like best about Enghouse Contact Center?** Excellent new communication medium for the call center and support system platform. Easy to operate with the latest technology to create customer self-service platform that using live chat bot. **What do you dislike about Enghouse Contact Center?** The starting experience might be quite overwhelming and need to go through with many training and learning session. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Provide customer and call center agent with better structured call center platform. Both parties now can track the support tickets and see the latest response for the ticket. ### 31. Create an efficient workflow for your client management with this software! **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald R. | Creative Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive has really impressed me with its customer support. Any time I've needed assistance, they gave a response to get me back up and running. The software is incredibly easy to use which has allowed for a seamless implementation in my organization. This has significantly improved many of our internal processes. Integrating it with other tools we use was an easy process and has enhanced our overall efficiency **What do you dislike about Enghouse Contact Center?** While this software has helped me in many areas, some of the complexities I have encountered with their reporting functionalities have posed challenges for me. A few of these have impacted my ability to analyze data, requiring additional efforts on my part which was not that big of a deal but simplifying the reporting tools would make them easier to use. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse has really helped me address communication issues benefiting how I interact with my customers. The features in this software enhanced my sales and supported entirety of my work, positively impacting my business. Its adaptability and ability to provide real time insights into customer preferences fosters stronger collaboration among my team. Overall, it has streamlined my operations a lot and I'm glad that it was because of using Enghouse. ### 32. a real solutions for call center and customer support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sulaiman K. | IT Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 02, 2024 **What do you like best about Enghouse Contact Center?** Make call center operation much simpler with modern tools and features. Easy implementation with the help of Microsoft Team integration to setup phone call and email support operation. **What do you dislike about Enghouse Contact Center?** We still unable to reduce our average hold time even after adding more agents to work on our peak hours. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enable IVR call handing to reduce operation cost. Provide more self-service platform that customer can solve their issues without having to wait for the support agents. ### 33. Enghouse interactive makes customer service smoother and more responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Maxime D. | Senior Consultant, Consulting, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 19, 2023 **What do you like best about Enghouse Contact Center?** I’ve discovered that Enghouse Interactive integrates perfectly with our CRM system, something that’s been crucial for keeping track of our customer data and their histories. What's more, the software offers a fantastic level of flexibility when it comes to managing calls and this allows our team to work more productively. Additionally, the software is steady as a rock, leading to hardly any downtime. That’s really important to us when the customer service environment is as bustling and busy as ours is. **What do you dislike about Enghouse Contact Center?** There've been times when I've found Enghouse Interactive's customization choices, despite being extensive, a bit tricky to set up. This complexity sometimes means we need extra training sessions for our team. Unfortunately, this can slow us down a bit and delay us from fully using some pretty handy features. **What problems is Enghouse Contact Center solving and how is that benefiting you?** The real-time tracking and feedback capabilities of Enghouse Interactive have been key in pinpointing both holdups and areas requiring extra training in our customer care department. Thanks to this, we've been able to make specific enhancements and streamline our service, providing an improved experience for our customers. ### 34. Enghouse Interactive keeps customer service running smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Donna A. | Sales Manager, Retail, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Enghouse Contact Center?** We've­ been using Enghouse Inte­ractive as our contact center solution for a while­ now, and it's been really he­lpful. The platform is sturdy, helping us manage custome­r inquiries through different channe­ls like voice calls, emails, live­ chat and more in a very efficie­nt manner. We often se­e peak traffic periods in our industry, and that's whe­n Enghouse steps up, providing uninterrupte­d service with its reliable­ automated call and message handling. **What do you dislike about Enghouse Contact Center?** Setting up the­ Enghouse Interactive solution at first took a bit of e­lbow grease. Like tackling any ne­w system, we had to climb a learning curve­ to fully grasp what it could do and tailor the settings to our unique ne­eds. Thankfully, we managed to configure­ everything we ne­eded in a pretty re­asonable amount of time. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Inte­ractive really improved our workflow by tackling an ope­ration issue we'd bee­n facing for a long time. Thank to their cutting edge­ contact center manageme­nt solution, we now have stronger insight and control ove­r the unpredictable shifts in call volume­ throughout seasonal periods. Using their platform is like­ having an air traffic control system - it intelligently dire­cts contacts to available agents and gives us great performance updates. ### 35. Discovering the power of effective customer engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Logan M. | Senior Director of SEO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2023 **What do you like best about Enghouse Contact Center?** Our day to day operations have­ been reshape­d beautifully by the integration of Enghouse­ Interactive. It has melde­d perfectly with our existing se­tup, offering a reliable and ste­ady solution that we can access instantly via a straightforward interface­. Enghouse Interactive pairs pe­rfectly with our other systems to smooth out our proce­sses. Its user-friendly de­sign spares our employee­s from technical hiccups, letting them de­vote all their attention to the­ir main tasks. **What do you dislike about Enghouse Contact Center?** Sometime­s, regular system updates can throw us a curve­ball and we have to adjust a few things inte­rnally. These updates are­ designed to make it e­asier for you in the long run, but they ofte­n mean we have to take­ some time to learn the­ new features and ge­t used to them. This can briefly disrupt our usual routine­s and might slow down our handling of customer cases. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Inte­ractive came through for us by delive­ring a solution that connected our separate­ data sources and communication channels. This has given us a more­ comprehensive vie­w of our customer connections. Their contact ce­nter platform brings together information from our diffe­rent business systems, providing a cohe­sive knowledge base­ and interaction history for each customer. Thanks to this, we­ can now offer an exceptionally pe­rsonalized service by having a thorough unde­rstanding of our customers' histories and prefe­rences, something we­ could not accomplish before we inte­grated our data and technology. ### 36. Robust tools for a call center operation **Rating:** 4.5/5.0 stars **Reviewed by:** Larissa D. | Marketing Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2024 **What do you like best about Enghouse Contact Center?** Simple operation with integration of Microsoft Team to build an easy call center operation that easy to manage and monitor. **What do you dislike about Enghouse Contact Center?** Speech analyzer need a better analyzing tools to pickup niche or important keyword that customer is complaining. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse is providing multiple communication medium for the support service like email, phone call and live chat. Fast tickets turnover for a small issues. ### 37. Enghouse Interactive helps businesses turn challenges into opportunities. **Rating:** 4.0/5.0 stars **Reviewed by:** Issa M. | Management Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 09, 2023 **What do you like best about Enghouse Contact Center?** We are extremely impressed with Enghouse Interactive and their exceptional adaptability to our evolving needs. Their customer service goes above and beyond, promptly addressing any concerns with effective support. What truly sets them apart is the wide range of advanced features that have revolutionized our operations. We are grateful for their outstanding work! **What do you dislike about Enghouse Contact Center?** Enghouse Interactive is a robust software with significant growth potential. However, for users who are without much technical expertise, the initial installation process may seem overwhelming. By simplifying the onboarding process, we can make it less intimidating and enable new users to quickly start enjoying the benefits of this powerful software. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive is a valuable asset to our company, with amazing problem-solving abilities. We appreciate their effortless scalability, sparing us from frequent software migrations. Their exceptional customer service always supports us, giving us confidence to achieve great things. Moreover, their advanced tools seamlessly integrate into our workflow, greatly enhancing productivity. ### 38. Every organization seeking to revamp their communication should consider Enghouse Interactive **Rating:** 4.0/5.0 stars **Reviewed by:** Hamilton G. | Associate Director, Strategy & Business Planning - Global Patient Safety Evaluation, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 25, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Inte­ractive's interface allows our te­am to save time by avoiding complex le­arning curves. Furthermore, re­gular updates provide us with access to the­ latest tools and features. The­ir exceptional customer support is always available­ for assistance when nee­ded. **What do you dislike about Enghouse Contact Center?** The reports generated by the system would be enhanced through expanded metrics and analytics, furnishing stakeholders with a more robust perspective on key performance indicators and datasets. Deeper insights could bolster efforts to optimize processes, allocate resources judiciously, and facilitate informed decision making. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Inte­ractive enhances our ability to de­liver exceptional custome­r experience­s by facilitating more effective­ conversations. It empowers us to provide­ the best service­ possible and engage with our custome­rs on a deeper le­vel. ### 39. Very easy to use and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Dario C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2023 **What do you like best about Enghouse Contact Center?** The platform provides a comprehensive suite designed for efficient customer interaction management. Optimizing agent productivity is especially where I find the predictive dialer useful. The analytics dashboard provides real-time data helpful in making quick decisions and is quite insightful. Everything from social media to email and phone is covered by their multi-channel support - a big win. Our customer engagement needs are fulfilled by a robust yet flexible solution. **What do you dislike about Enghouse Contact Center?** A bit complicated can be the pricing with various plans and add-ons. It is also possible that occasional lags are experienced by it, affecting the quality of customer interactions. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Significantly, Enghouse Interactive has improved our customer engagement metrics. Its robust analytics have simplified the tracking of performance and measurement of success. While improving service quality, the optimization features have been instrumental in reducing operational costs. ### 40. A quick and easy way to improve your customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Kirby B. | Associate Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 05, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive is an excellent tool. Their customer support team is always available and eager to help. Additionally, we found it incredibly easy to integrate their software with our existing programs, which saved us a significant amount of time and effort. **What do you dislike about Enghouse Contact Center?** Customizing Enghouse Interactive to meet your specific needs may require significant time and effort, which can pose a challenge for smaller teams seeking additional support. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive has completely transformed the way we prioritize customer satisfaction. Their advanced tools provide us with real-time insights, allowing us to continuously evaluate our performance and make immediate improvements. This innovative solution has had a significant impact on our ability to raise standards and enhance the overall experience for our customers. ### 41. Solid Contact Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Angela O. | Product Tech II, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 16, 2023 **What do you like best about Enghouse Contact Center?** The application is excellent and provides a lot of great functionality. The tool does more than we need. The uptime of the tool has been very good for our organization. We have a fantastic Technical Account Manager who is amazing and makes sure any tickets we have to open are dealt with accordingly. One of the tools we purchased lacked functionality, and they worked with us to design and roll out new functionality to increase the tool's effectiveness. **What do you dislike about Enghouse Contact Center?** The model of the company is to buy other products and then make them their own. This can cause confusion, items that don't work seamlessly, etc. There is also a lot of older functionality that still remains after updates. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We have many departments that take in calls from internal and external people. Enghouse routes the call to the appropriate team for resolution. We have teams also using automated attendants to help with calls. The tool also forwards calls to an answering service when we are closed so questions and issues can still be addressed. We also use the application for managing e-mail addresses and having the e-mail routed to the right team for resolution. ### 42. Interactive contact center **Rating:** 4.5/5.0 stars **Reviewed by:** Eslinda S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 06, 2023 **What do you like best about Enghouse Contact Center?** My one-year use of this program has convinced me of its superior design and efficacy. The Contact Center Manager has access to outstanding reporting features and management capabilities. And the software's technical help has always been tremendous whenever we've had troubles. **What do you dislike about Enghouse Contact Center?** The new TP client is an improvement over the previous touchpoint client, which took up too much room on your computer's screen. While the reporting may use some updating, the recent obtainment of a Power BI connection makes up for it—provided that you have Power BI expertise. **What problems is Enghouse Contact Center solving and how is that benefiting you?** The platform is intuitive and flexible, so businesses may adjust it to meet their unique requirements. In addition, the analysis and analysis features are rather powerful, allowing for constant monitoring of client interactions and agent efficiency. **Official Response from Helen Billingham:** > Thank you for your glowing review. It's good to hear that you are getting all the benefits from the platform and that the new Touchpoint client is an improvement over the previous version. I will pass your feedback on to our development team, they will love it. ### 43. It has been successful in bridging the gaps and strengthening client relationships. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul P. | Managing Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive offers a valuable customer data analysis tool that provides us with insights into customer behavior and preferences. By understanding their needs, we can better anticipate future requirements and personalize our communication effectively. This proactive approach has greatly enhanced customer satisfaction levels. **What do you dislike about Enghouse Contact Center?** When first exploring Enghouse Interactive, the abundance of features might seem daunting to new users. However, by streamlining the main page layout and simplifying the design, we can enhance the user experience for newcomers, allowing them to quickly get started and easily navigate through the platform's extensive capabilities. **What problems is Enghouse Contact Center solving and how is that benefiting you?** I'm truly impressed by the smooth integration of this platform with various customer data tools. It allows us to effortlessly access the most current customer information, enabling personalized communications and the establishment of strong, enduring relationships with our customers. **Official Response from Helen Billingham:** > Thank you for your glowing review. Understanding customers is so important in providing a great experience. It's good to hear that our solutions are delivering. We also value your feedback regarding the abundance of features that can be daunting to new users. You seem to have found a solution but I will pass your comments on to our development team. Our aim is to make our solutions as simple and easy to use as possible. ### 44. Transforming the way we connect with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Sajad A. | Radio Frequency Technician, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 20, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive truly stands out with its remarkable capability to adapt and grow alongside our organization's changing requirements. The exceptional multi-channel support empowers our team to effectively communicate across a wide array of platforms, ensuring seamless implementation with our customers. **What do you dislike about Enghouse Contact Center?** Enghouse Interactive can sometimes feel overwhelming with its multitude of features. To make it more simple, we can simplify the dashboard and provide easy tutorials to help users navigate and understand all that it has to offer. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Addressing customer concerns and queries has never been smoother since implementing Enghouse Interactive. The diverse communication channels, paired with actionable analytics, allow us to offer a more personalized and effective service. ### 45. Excellent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Luke W. | Avaya Certified Support and Implementation Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 26, 2023 **What do you like best about Enghouse Contact Center?** Enghouse's flagship product EICC is a joy to use for users, is simple to administer and looks fantastic. Engineer support is extremely good and intuitive. QMS is likewise an excellent product for call recording and its ease of use is really appealing. **What do you dislike about Enghouse Contact Center?** The product (EICC) is often not fully tested with Ribbon/Teams but especially Avaya. This often leads to many bugs. Likewise, QMS contains many bugs and upgrade requirements. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Popular products (EICC and QMS) due to its modern feel and look so this is easily marketed to the customer. The products have more features than all other contact centres and call recorders so they can be tailored for anything you require. ### 46. Why Quality Support Makes a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Karishma B. D. | Beauty and Lifestyle Writer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 24, 2023 **What do you like best about Enghouse Contact Center?** I was impressed by the robust security measures implemented. The use of encryption, two-factor authentication, and regular software updates clearly shows a commitment to protecting customer data. It gives me peace of mind knowing that sensitive customer information is being handled with utmost security. **What do you dislike about Enghouse Contact Center?** The initial setup process was more complex than anticipated. It required a substantial amount of time and specialized IT knowledge to get everything functioning properly, which posed a challenge for our small team. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive has been instrumental in collecting customer surveys and feedback for us. The analytics provided by the platform have allowed us to gain a deeper understanding of our customers' needs, enabling us to provide more personalized services. ### 47. It is essential for companies to implement this technology. **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy B. | Performance and capability business owner , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive excels in providing omnichannel support, allowing our support teams to seamlessly handle customer interactions across multiple channels including voice, email, and chat. This centralized interface revolutionizes the way we manage and address customer inquiries. **What do you dislike about Enghouse Contact Center?** Occasionally, updates can lead to small disruptions. However, these disruptions can be minimized by scheduling updates during less busy periods or by providing clearer instructions on how to navigate the update process. **What problems is Enghouse Contact Center solving and how is that benefiting you?** We have always chosen Enghouse Interactive as our go-to platform for unified communications. Its ability to consolidate multiple channels into a single interface has greatly enhanced the efficiency of our customer service team, resulting in improved response times and more effective handling of interactions. ### 48. Connecting customers seamlessly at every touchpoint is revolutionizing our communication strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Sr Territory Sales Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 08, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Interactive offers an exceptional multichannel support system that goes beyond phone call management. Their software efficiently handles emails, chats, and social media interactions, ensuring no customer touchpoint is overlooked. This comprehensive solution provides confidence in delivering excellent customer service across all communication channels. **What do you dislike about Enghouse Contact Center?** There have been instances where seeking assistance from Enghouse Interactive's support team has taken longer than expected, causing some disruptions in our workflow. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Interactive has significantly improved our customer interaction management system. Our communication channels have been streamlined, creating a seamless experience for both our team and customers. This integrated approach has led to quicker problem-solving and increased levels of customer satisfaction. ### 49. Enghouse Interactive takes a deep dive into the world of modern communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Karen A. | Communication Systems Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2023 **What do you like best about Enghouse Contact Center?** Enghouse Inte­ractive's software offers impre­ssive adaptability, catering to businesse­s of all sizes. Whether you're­ a small startup or a large corporation, their solution can seamle­ssly customize itself to mee­t your unique communication needs. **What do you dislike about Enghouse Contact Center?** Enghouse Inte­ractive's data reports could bene­fit from improvements in the clarity of the­ dashboard. By making it easier for users to unde­rstand the information presente­d, we can enhance the­ir overall experie­nce and effective­ness. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Inte­ractive offers a streamline­d solution for managing customer inquiries across multiple platforms. Our unifie­d response platform ensure­s that each customer interaction is handle­d consistently, improving the overall re­liability and reputation of your brand. ### 50. We're changing the way we connect with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Karen M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 02, 2023 **What do you like best about Enghouse Contact Center?** I really value­ how Enghouse Interactive e­nables me to effe­ctively manage customer communications through diffe­rent channels like voice­, email, and social media. This feature­ significantly improves our capacity to provide outstanding customer se­rvice and ensures that no me­ssages are overlooke­d. **What do you dislike about Enghouse Contact Center?** Setting up Enghouse­ Interactive can pose challe­nges, particularly for smaller organizations or those with limite­d technical expertise­. It requires a strong grasp of technology. **What problems is Enghouse Contact Center solving and how is that benefiting you?** Enghouse Inte­ractive has significantly improved my understanding of custome­r interactions. With their comprehe­nsive analytics and reporting tools, I can easily pinpoint are­as for improvement and make the­ necessary adjustments to e­nhance the quality of my company's service­. **Official Response from Helen Billingham:** > Thank you for your positive review. It's great to hear that it has contributed to your customer service success. However, I do take on board your comments about setting up the application. We aim to make our solutions as easy to use as possible. I am sorry to hear that this is not the case. I will pass on your feedback to our development team. - [View Enghouse Contact Center pricing details and edition comparison](https://www.g2.com/products/enghouse-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+15%3A48%3A27+-0500&secure%5Bsession_id%5D=3ae5bc20-5f97-4783-9608-939dcff6896c&secure%5Btoken%5D=6c01eb1491ac6d6b63afc6e48e02d72351128647cc5f6aa014a81df86a76794d&format=llm_user) ## Enghouse Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Enghouse Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,478 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)