# Enghouse Contact Center vs Talkdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Enghouse Contact Center. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and facilitates prompt responses.
- **Users say** that Talkdesk's implementation process is notably quick and efficient, allowing agents to start taking calls with minimal training. In contrast, Enghouse Contact Center, while robust, has received feedback indicating that some users find the setup process less intuitive.
- **Reviewers mention** that Talkdesk offers superior call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Enghouse Contact Center, while reliable, has not received the same level of praise for call stability, with some users expressing concerns during high-volume periods.
- **According to verified reviews** , Talkdesk's user interface is praised for its ease of use, making it accessible for new agents. Enghouse Contact Center also features an intuitive interface, but some users feel it could benefit from further enhancements to streamline the user experience.
- **Users highlight** that Talkdesk provides flexible call routing and IVR flows, which contribute to a more efficient customer service process. Enghouse Contact Center offers similar features, but users have noted that the configuration can be more complex, potentially leading to longer setup times.
- **G2 reviewers appreciate** the comprehensive multi-channel engagement capabilities of Enghouse Contact Center, which allows agents to manage interactions across SMS, email, and social media effectively. However, Talkdesk's consolidated approach to managing client calls across various platforms is seen as a significant advantage for maintaining organization and efficiency.



| | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 99 | 2,513 | 
| **Largest Market Segment** | Mid-Market (61.2% of reviews) | Mid-Market (60.2% of reviews) | 
| **Entry Level Price** | No pricing available | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Enghouse Contact Center

Pros:
- Accuracy (1 reviews)
- Accuracy of Information (1 reviews)

Cons:
- Complex Customization (1 reviews)
- Complex Implementation (1 reviews)

### Talkdesk

Pros:
- Ease of Use (188 reviews)
- Efficiency (113 reviews)

Cons:
- Call Issues (66 reviews)
- Poor Reporting (43 reviews)

---
## Ratings Comparison
| Rating | Enghouse Contact Center | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (67 reviews) | 8.9 (2041 reviews) | 
  | **Ease of Use** | 8.6 (97 reviews) | 9.1 (2051 reviews) | 
  | **Ease of Setup** | 7.9 (59 reviews) | 8.8 (1075 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.9 (941 reviews) | 
  | **Quality of Support** | 8.7 (67 reviews) | 8.8 (1818 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (33 reviews) | 8.9 (924 reviews) | 
  | **Product Direction (% positive)** | 8.6 (66 reviews) | 8.7 (1945 reviews) | 

---
## Pricing

### Enghouse Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 405 |

#### Dialing Options

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (350 reviews) ✓ Verified | 

#### Automation

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (261 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.3/10 | 55 |
| **Talkdesk** | 8.7/10 | 1206 |

#### Channels

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Voice** | 8.5 (28 reviews) | 9.2 (824 reviews) ✓ Verified | 
| **Social** | 7.9 (16 reviews) | 8.6 (542 reviews) ✓ Verified | 
| **Web Chat** | 7.7 (16 reviews) | 8.4 (526 reviews) ✓ Verified | 
| **Mobile SMS** | 6.8 (15 reviews) | 8.3 (518 reviews) ✓ Verified | 
| **Email** | 7.6 (21 reviews) | 8.5 (549 reviews) ✓ Verified | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | 8.0 (5 reviews) | 8.1 (182 reviews) | 

#### Functions

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Session Routing** | 8.9 (29 reviews) | 8.9 (962 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (33 reviews) | 9.0 (983 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (34 reviews) | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | 8.2 (21 reviews) | 8.7 (576 reviews) ✓ Verified | 
| **Auto Dialer** | 8.8 (26 reviews) | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 8.7 (29 reviews) | 9.1 (719 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.4 (23 reviews) | 8.9 (712 reviews) | 
| **Persistent Data** | 8.9 (21 reviews) | 8.9 (659 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | 7.9 (24 reviews) | 8.8 (910 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (37 reviews) | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.1 (40 reviews) | 8.8 (1018 reviews) ✓ Verified | 
| **Session Recording** | 7.8 (20 reviews) | 9.1 (715 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.9 (20 reviews) | 8.8 (576 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.5/10 | 24 |
| **Talkdesk** | 9.0/10 | 294 |

#### Workforce Management

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Agent Availability** | 9.3 (9 reviews) | 9.3 (257 reviews) ✓ Verified | 
| **Skills Management** | 8.3 (7 reviews) | 9.1 (238 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.8 (8 reviews) | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.1 (7 reviews) | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | 7.9 (7 reviews) | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Automation** | 8.2 (17 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | 8.7 (18 reviews) | 9.2 (254 reviews) ✓ Verified | 
| **Dashboards** | 9.0 (18 reviews) | 9.2 (257 reviews) ✓ Verified | 
| **Forecasting** | 8.0 (16 reviews) | 8.7 (207 reviews) ✓ Verified | 
| **Intraday Management** | 8.9 (15 reviews) | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.6/10 | 23 |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Omnichannel** | 8.3 (14 reviews) | 8.3 (186 reviews) | 
| **Mobile Access** | 8.5 (10 reviews) | 7.9 (195 reviews) | 
| **Queue Management** | 8.6 (16 reviews) | 8.8 (217 reviews) | 
| **Call Routing** | 8.9 (19 reviews) | 8.9 (220 reviews) | 
| **Call Back** | 8.8 (16 reviews) | 9.0 (220 reviews) | 
| **IVR** | 8.7 (17 reviews) | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 9.2 (17 reviews) | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Call Monitoring** | 8.6 (19 reviews) | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.3 (15 reviews) | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Call Recording** | 8.5 (16 reviews) | 9.2 (221 reviews) | 
| **Reporting & Dashboards** | 8.0 (19 reviews) | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 9.1/10 | 19 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | 8.7 (15 reviews) | Not enough data | 
| **Notifications** | 9.8 (14 reviews) | Not enough data | 
| **Targeted Emails** | 9.5 (14 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (10 reviews) | Not enough data | 
| **Co-Browsing** | 8.9 (9 reviews) | Not enough data | 

####  Internal Use

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Customization ** | 8.5 (10 reviews) | Not enough data | 
| **Conversation Archiving** | 9.3 (10 reviews) | Not enough data | 
| **Lead Development** | 8.9 (6 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (7 reviews) | Not enough data | 
| **Team Inbox ** | 9.4 (8 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (6 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | 7.9/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (33 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (36 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.7 (31 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Enghouse Contact Center (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Talkdesk (11):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Enghouse Contact Center | Talkdesk | 
|---|---|---|
| **Small-Business** | 16.3% | 19.3% | 
| **Mid-Market** | 61.2% | 60.2% | 
| **Enterprise** | 22.4% | 20.5% | 

### By Industry

#### Enghouse Contact Center

- **Information Technology and Services:** 10.2%
- **Telecommunications:** 8.2%
- **Financial Services:** 7.1%
- **Government Administration:** 4.1%
- **Electrical/Electronic Manufacturing:** 4.1%
- **Consumer Services:** 4.1%
- **Automotive:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Professional Training & Coaching:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Other:** 50.0%

#### Talkdesk

- **Consumer Services:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.7%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Enghouse Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (462 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1610 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6992 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1610 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)

---
## Top Discussions

### Enghouse Contact Center

No discussions available for this product.

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk)