Enghouse Contact Center Reviews & Product Details

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Seller

Enghouse Systems

Discussions

Enghouse Contact Center Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Camilo Parra

Used by Northrop Grumman and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Enghouse Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Enghouse Contact Center, and what problem is it built to solve?

Enghouse Contact Center is used to bring customer-service interactions together in a shared contact-center operation. Users describe using it to manage conversations across channels, route them to the right agents, and monitor service activity.

What languages does Enghouse Contact Center support?

Enghouse Contact Center supports 10 languages, including English, French, German, Spanish, Italian, and others.

What company sizes and industries is Enghouse Contact Center the best fit for?

Positive experiences are most concentrated among mid-market teams, with small businesses and enterprise organizations also represented. The industries with the clearest representation include:

Telecommunications and information technology
Financial services and banking
Government administration
Education and higher education
Consumer services

How long does it take to implement Enghouse Contact Center across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Other reported timelines include:

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month, including under 1 day	Also reported
1–3 months	Also reported
6–12 months or more than 12 months	Less common

What customer support options does Enghouse Contact Center provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat, including 24/7 live-rep support. Users describe both responsive, knowledgeable help and slower responses or delays resolving issues, so the experience can vary.

What is the experience like for teams switching to Enghouse Contact Center from another tool?

Teams have moved to Enghouse Contact Center from other contact-center platforms and older systems, including Genesys, Avaya, Five9, Talkdesk, and OmniTouch. Switches were driven by the need for broader channel support, more flexible or detailed management tools, and alternatives to costly or dated systems; the transition has ranged from straightforward to demanding, with setup and staff training sometimes requiring extra effort.

What features or capabilities could make Enghouse Contact Center even more useful?

Users would find the product more useful with a clearer, easier-to-navigate interface and more flexibility to tailor workflows and settings. Recurring improvement requests include:

Simplify dashboards, menus, and configuration screens to make everyday navigation easier.
Offer more options for customizing workflows and adapting the system to different team needs.
Expand practical training materials and documentation to help agents and administrators get up to speed.
Make reporting easier to navigate and provide clearer, more detailed analytics.

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Verified User in Banking

Mid-Market (51-1000 emp.)

7/24/2023

"Outstanding support"

5/5

What do you like best about Enghouse Contact Center?

Outstanding support, always responding in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

No idea :-) There is really nothing to complain about :-) Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your amazing review we really appreciate it. Our support team are great and they always try to resolve matters as quickly as possible. I will ensure to pass your feedback on to the team. They will love it.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

7/20/2023

"Great people great products"

5/5

What do you like best about Enghouse Contact Center?

Support teams are accessible and knowledgeable Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Some of the add ons are not fully integrated into the vendor Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you so much for your positive review. It means a lot. I am sorry to hear that you have had some integration issues with some of the add ons. We welcome all feedback as we continuously strive to improve and innovate our solutions. If there are specific issues please reach out to your account manager or our support team at support@enghouse.com. If we are aware we can ensure we pass it on to our product development team.

Christina B.

Community Manager

Small-Business (50 or fewer emp.)

3/9/2023

"Perspective"

5/5

What do you like best about Enghouse Contact Center?

I would say the most useful part of the program is the ease and lack of complications. Very little technical issues and helps me to perform better Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

I do not have anything negative to share. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your positive review. We aim to make our solutions as flexible and easy to use as possible so that there is less dependence on IT teams and more control for the users. We continue to welcome any feedback as we strive to continuously improve and innovate our solutions.

Mark B.

Client Sales Manager

Enterprise (> 1000 emp.)

3/9/2023

"Helpful and attentive staff whenever you need them"

4.5/5

What do you like best about Enghouse Contact Center?

Reliability and a genuine sense that the people are passionate about what they deliver and how they deliver it. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

I don't have any issues with the service Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your excellent review. Its good to hear that our people and solutions are meeting your expectations. Our employees have a wealth of experience built over many years of service with Enghouse. I think this dedication shines through when it comes to delivering our products and services.

Ty L.

Sales Manager

Mid-Market (51-1000 emp.)

3/9/2023

"Enghouse interactive improves time management and efficiency of employees"

5/5

What do you like best about Enghouse Contact Center?

Gives time back to employees to focus on in-person clients and company management. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

FAX confirmations sometimes are slow or nonexistent. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for taking the time to review our solutions and giving us a top score. It means a lot. We value all feedback as we are always looking to improve our solutions so we appreciate input regarding FAX communications. I will ensure to pass this on.

Sérgio C.

Resp. Gabinete Contact Center

Mid-Market (51-1000 emp.)

3/12/2023

"Very good Platform"

4/5

What do you like best about Enghouse Contact Center?

Enghouse is a very good platform. For Contact Centers has almost everything you need to setup an operation Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

They should improve their support and some new features as TTS/STT Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for taking the time to review our contact center solution. It's good to see that you are making the most of all the features and functionality within the platform. We continually strive to improve and innovate our solutions so we can provide all you need to run a successful contact center.

I am sorry to hear that support is not meeting expectations. I will certainly pass your feedback on to them. We like to ensure that we are providing a service that customers expect.

We are currently doing a lot of work around TTS/STT. Please reach out to your account manager to find out what is new and available now and what is coming up in our roadmap.

Marco P.

Senior Key Account Manager

Enterprise (> 1000 emp.)

3/15/2023

"Leader formulating customer solutions operating strong propensity digital Cloud & security solutions"

5/5

What do you like best about Enghouse Contact Center?

Best ICT solution project for Accor group as Edenred HQ Italy. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Not more all solutions are in reliability and efficiency goals. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you so much for your great review. We are really pleased to hear that it addresses your business needs.

We always appreciate any feedback so that we can continue to improve and innovate our solutions to provide a great user experience.

Gaurav G.

Enterprise (> 1000 emp.)

3/10/2023

"Flawless integration"

4.5/5

What do you like best about Enghouse Contact Center?

Flawless integration with any platform

Excellent Support team Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Outdated user interface, it should be more advanced and feature rich Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your positive feedback. We feel that integration is integral to the contact contact centre if you want to have a 360 degree view of what is happening around you. I will certainly pass on your comments to our support team. They will love it.

We are sorry to hear that the user interface is not up to scratch. However, we are continually updating and improving our solutions and will feed this back to our development team. In the meantime if you have any questions around your platform please reach out to your account manager or contact support@enghouse.com.

Verified User in Machinery

Mid-Market (51-1000 emp.)

5/18/2023

"Sullair"

5/5

What do you like best about Enghouse Contact Center?

Easy to use and support. Easy to setup with multiple companies. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Need to be able to have 7 digit extension numbers Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for sharing your feedback and really pleased to see that you find the solution easy to use. Our primary focus is to ensure that our customers have the best possible experience when using the Enghouse platform and that it meets your business requirements.

I will pass of your feedback regarding the 7 digit extension numbers to our product team.

Sabina F.

Small-Business (50 or fewer emp.)

3/11/2023

"Good"

3.5/5

What do you like best about Enghouse Contact Center?

I have a perfect relationship with Enghouse consultants/project manager Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Last year we faced many problems with EasyCIM, which currently completely solved Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your feedback and comments about your relationship with Enghouse. We pride ourselves on our experienced staff and their enthusiasm for products and services.

However, I am sorry to hear about your problems with EasyCIM and glad you have managed to get them resolved. If you have any further issues, please do not hesitate to contact our support team support@enghouse.com