Enghouse Contact Center Reviews & Product Details

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Seller

Enghouse Systems

Discussions

Enghouse Contact Center Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Camilo Parra

Used by Northrop Grumman and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Enghouse Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Enghouse Contact Center, and what problem is it built to solve?

Enghouse Contact Center is used to bring customer-service interactions together in a shared contact-center operation. Users describe using it to manage conversations across channels, route them to the right agents, and monitor service activity.

What languages does Enghouse Contact Center support?

Enghouse Contact Center supports 10 languages, including English, French, German, Spanish, Italian, and others.

What company sizes and industries is Enghouse Contact Center the best fit for?

Positive experiences are most concentrated among mid-market teams, with small businesses and enterprise organizations also represented. The industries with the clearest representation include:

Telecommunications and information technology
Financial services and banking
Government administration
Education and higher education
Consumer services

How long does it take to implement Enghouse Contact Center across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Other reported timelines include:

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month, including under 1 day	Also reported
1–3 months	Also reported
6–12 months or more than 12 months	Less common

What customer support options does Enghouse Contact Center provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat, including 24/7 live-rep support. Users describe both responsive, knowledgeable help and slower responses or delays resolving issues, so the experience can vary.

What is the experience like for teams switching to Enghouse Contact Center from another tool?

Teams have moved to Enghouse Contact Center from other contact-center platforms and older systems, including Genesys, Avaya, Five9, Talkdesk, and OmniTouch. Switches were driven by the need for broader channel support, more flexible or detailed management tools, and alternatives to costly or dated systems; the transition has ranged from straightforward to demanding, with setup and staff training sometimes requiring extra effort.

What features or capabilities could make Enghouse Contact Center even more useful?

Users would find the product more useful with a clearer, easier-to-navigate interface and more flexibility to tailor workflows and settings. Recurring improvement requests include:

Simplify dashboards, menus, and configuration screens to make everyday navigation easier.
Offer more options for customizing workflows and adapting the system to different team needs.
Expand practical training materials and documentation to help agents and administrators get up to speed.
Make reporting easier to navigate and provide clearer, more detailed analytics.

G2 reviews are authentic and verified.

Here's how.

Courtney D.

Enterprise (> 1000 emp.)

3/14/2023

"Enghouse Interactive Helps You Grow Your Business"

5/5

What do you like best about Enghouse Contact Center?

It helps our company stay consistent with our customers. Having all the calls recorded allows us to address any issues our customers have allowed us to offer better service. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

It can be a little overwhelming initially but learning how to use it was easy. Easy to understand for tech-savvy employees. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you so much for your amazing review. It's great to hear that the solution is easy to use and improving service levels. We always value feedback at any time so that we can continue to improve and innovate our solutions to provide a great user experience.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

7/20/2023

"Very user friendly"

4.5/5

What do you like best about Enghouse Contact Center?

The system is very easy to use. Everything is laid out very clear Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

There isn really much I dont like about it. It get the job done with little error Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your great review. It's good to see that you are finding the platform easy to use. We always value any feedback so that we can continue to improve and innovate our solutions to provide a great user experience.

Fraser D.

Mid-Market (51-1000 emp.)

3/9/2023

"Powerful Call Management System"

4.5/5

What do you like best about Enghouse Contact Center?

Good system that can be adapted easily by end users without IT knowledge. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Fault finding can be a little tricky at first. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you so much for your positive review. Our aim is to make our solutions as easy to use as possible to that you can be agile in making changes and be less reliant on IT. We always welcome feedback on our solutions as we want to ensure that we continue to improve and innovate to create great user experiences.

Tina M.

Mid-Market (51-1000 emp.)

5/18/2023

"Enghouse Interactive is a quality product"

5/5

What do you like best about Enghouse Contact Center?

Easy to use and navigate. I find it to be fun! Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Sometimes it can take a bit of time but I think that is user error and not the fault of the program. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you so much for your positive review. It is great to hear that not only is it easy to use and navigate but that you also enjoy using it. A bonus.

We are always here to help if you have any questions or you would like to find out about additional features on the platform that could benefit your business.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/24/2023

"Good products and customer care service"

4/5

What do you like best about Enghouse Contact Center?

I really like their solutions and their customer service and support that is always available. Their products can fit businesses of all sizes and they adapt their solutions to companies by observing IT policies and governance. Enghouse team is very helpful in providing consultations to find the best solution for your business Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

The upgrades and hot fixes should be more reliable in order to solve issues and not creating other problems. Another thing is that their solutions can be costly, especially for small businesses. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your feedback and for taking the time to review our solutions. I am sorry to hear that the upgrades and hotfixes are creating further problems for you as they should have the opposite effect.

Our primary focus is to ensure that our customers have the best possible experience while using Enghouse solutions. We very much value feedback of any kind and I ensure that I will pass your feedback onto our product development teams. In the meantime, if you have any further issues, please reach out to your account manager or contact support@enghouse.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/20/2023

"Friendly team and good services"

5/5

What do you like best about Enghouse Contact Center?

Approachable and knowledgeable with a good support team Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Some of the products are looking like they need a refresh or clarity on how long service life they have left Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your great review. One of our strengths is our dedicated employees. They bring to the table, a wealth of experience built up over many years.

We always value any feedback so that we can continue to improve and innovate our solutions. If we plan to sunset a solution, we will give you plenty of notice along with options to move to a different platform. One of the benefits of being an Enghouse customer is that we can offer a range of solutions that meet individual business needs.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/21/2023

"Good Product, but more development is needed."

2.5/5

What do you like best about Enghouse Contact Center?

We had a great support team which was really helpful and were always around to help during outages. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

We experienced multiple outages and we struggled with consistency. Review collected by and hosted on G2.com.

Mario R.

Mid-Market (51-1000 emp.)

3/13/2023

"Too many bugs and downs"

1/5

What do you like best about Enghouse Contact Center?

Predictive dialing system works fine and ensures significant increase in productivity. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Bugs and downs are incredibly frequent and make the instrument not reliable at all. Customer support is often too slow and hardly detects bugs on its own, needing us - as a customer! - to spot and signal them, when we are already suffering the cost! Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for your feedback and for taking the time to post your comments. The Enghouse solutions are designed to be straightforward and simple to use, making your life easier! We’re sorry to hear that has not been your experience.

Please give us the opportunity to learn more about your specific issues. If you could email me directly at helen.billingham@enghouse.com I can pass your feedback onto our product development team. We continually strive to improve and innovate our solutions and it would be great if we could rectify some of the issues you are experiencing.

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/20/2023

"Great application to use"

3/5

What do you like best about Enghouse Contact Center?

It was visible, you're able to service your clients easily Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Can be a bit slow in places, and some of the menus aren't fully customizable Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for taking the time to review our solution. It's good to hear that you are finding the platform easy to use.

I am sorry to hear you are having a few performance issues. It would be good to learn more about your experience as we are always looking for ways to improve and innovate our solutions. Please reach out to your account manager or contact our support team at support@enghouse.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/13/2023

"Great experience with Enghouse Interactive"

4/5

What do you like best about Enghouse Contact Center?

The cloud solution is the best approach for our end customers that needs flexibility and scalability. Another thing most important is the large volume of customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Some customers have noted that the products can be complex to set up and configure during the startup step, which may require additional time and resources. We have noticed sporadical issues with product update that could impact our customer. Review collected by and hosted on G2.com.

Response from Helen Billingham of Enghouse Contact Center

Thank you for taking the time to provide feedback on our cloud solution. Our primary goal is to ensure that our customers have the best user experience possible. It would be interesting to learn more about why your customers find it complex to set up and configure. For example, is it the software that needs to be tweaked or does the supporting documentation need to be improved? Please feel free to reach out to your account manager who can pass your feedback on to the relevant teams.

We value all input from our customers so that we can improve our solutions to ensure they meet customer expectations.