--- title: Enghouse Contact Center Reviews meta\_title: 'Enghouse Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Enghouse Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enghouse Contact Center Reviews & Product Details Visit Website Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. * * * Product Website Enghouse Contact Center Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Contact Center Community](https://www.g2.com/products/enghouse-contact-center/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Camilo Parra Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) ![Issa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Issa M.") IM Issa M. Management Consultant Enterprise (\> 1000 emp.) 10/9/2023 "Enghouse Interactive helps businesses turn challenges into opportunities." 4/5 What do you like best about Enghouse Contact Center? We are extremely impressed with Enghouse Interactive and their exceptional adaptability to our evolving needs. Their customer service goes above and beyond, promptly addressing any concerns with effective support. What truly sets them apart is the wide range of advanced features that have revolutionized our operations. We are grateful for their outstanding work! Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Enghouse Inte­ractive is a robust software with significant growth potential. Howe­ver, for users who are without much technical expertise, the initial installation process may see­m overwhelming. By simplifying the onboarding proce­ss, we can make it less intimidating and e­nable new users to quickly start e­njoying the benefits of this powe­rful software. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Interactive is a valuable asset to our company, with amazing problem-solving abilities. We appreciate their effortless scalability, sparing us from frequent software migrations. Their exceptional customer service always supports us, giving us confidence to achieve great things. Moreover, their advanced tools seamlessly integrate into our workflow, greatly enhancing productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hamilton G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hamilton G.") HG Hamilton G. Associate Director, Strategy & Business Planning - Global Patient Safety Evaluation Enterprise (\> 1000 emp.) 10/25/2023 "Every organization seeking to revamp their communication should consider Enghouse Interactive" 4/5 What do you like best about Enghouse Contact Center? Enghouse Inte­ractive's interface allows our te­am to save time by avoiding complex le­arning curves. Furthermore, re­gular updates provide us with access to the­ latest tools and features. The­ir exceptional customer support is always available­ for assistance when nee­ded. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The reports generated by the system would be enhanced through expanded metrics and analytics, furnishing stakeholders with a more robust perspective on key performance indicators and datasets. Deeper insights could bolster efforts to optimize processes, allocate resources judiciously, and facilitate informed decision making. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive enhances our ability to de­liver exceptional custome­r experience­s by facilitating more effective­ conversations. It empowers us to provide­ the best service­ possible and engage with our custome­rs on a deeper le­vel. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DC Dario C. Mid-Market (51-1000 emp.) 9/9/2023 "Very easy to use and reliable" 4.5/5 What do you like best about Enghouse Contact Center? The platform provides a comprehensive suite designed for efficient customer interaction management. Optimizing agent productivity is especially where I find the predictive dialer useful. The analytics dashboard provides real-time data helpful in making quick decisions and is quite insightful. Everything from social media to email and phone is covered by their multi-channel support - a big win. Our customer engagement needs are fulfilled by a robust yet flexible solution. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? A bit complicated can be the pricing with various plans and add-ons. It is also possible that occasional lags are experienced by it, affecting the quality of customer interactions. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Significantly, Enghouse Interactive has improved our customer engagement metrics. Its robust analytics have simplified the tracking of performance and measurement of success. While improving service quality, the optimization features have been instrumental in reducing operational costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kirby B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirby B.") KB Kirby B. Associate Director Mid-Market (51-1000 emp.) 10/5/2023 "A quick and easy way to improve your customer engagement" 4/5 What do you like best about Enghouse Contact Center? Enghouse Inte­ractive is an excelle­nt tool. Their customer support team is always available­ and eager to help. Additionally, we­ found it incredibly easy to integrate­ their software with our existing programs, which save­d us a significant amount of time and effort. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Customizing Enghouse Inte­ractive to meet your spe­cific needs may require­ significant time and effort, which can pose a challe­nge for smaller teams se­eking additional support. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive has completely transforme­d the way we prioritize custome­r satisfaction. Their advanced tools provide us with re­al-time insights, allowing us to continuously evaluate our pe­rformance and make immediate­ improvements. This innovative solution has had a significant impact on our ability to raise­ standards and enhance the ove­rall experience­ for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AO Angela O. Enterprise (\> 1000 emp.) 5/16/2023 "Solid Contact Center Solution" 4.5/5 What do you like best about Enghouse Contact Center? The application is excellent and provides a lot of great functionality. The tool does more than we need. The uptime of the tool has been very good for our organization. We have a fantastic Technical Account Manager who is amazing and makes sure any tickets we have to open are dealt with accordingly. One of the tools we purchased lacked functionality, and they worked with us to design and roll out new functionality to increase the tool's effectiveness. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The model of the company is to buy other products and then make them their own. This can cuase confusion, items that don't work seamlessly, etc. There is also a lot of older functionality that still remains after updates. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We have many departments that take in calls from internal and external people. Enghouse routes the call to the appropriate team for resolution. We have teams also using automated attendants to help with calls. The tool also forwards calls to an answering service when we are closed so questions and issues can still be addressed. We also use the application for managing e-mail addresses and having the e-mail routed to the right team for resolution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eslinda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eslinda S.") ES Eslinda S. Mid-Market (51-1000 emp.) 7/6/2023 "Interactive contact center" 4.5/5 What do you like best about Enghouse Contact Center? My one-year use of this program has convinced me of its superior design and efficacy. The Contact Center Manager has access to outstanding reporting features and management capabilities. And the software's technical help has always been tremendous whenever we've had troubles. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The new TP client is an improvement over the previous touchpoint client, which took up too much room on your computer's screen. While the reporting may use some updating, the recent obtainment of a Power BI connection makes up for it—provided that you have Power BI expertise. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? The platform is intuitive and flexible, so businesses may adjust it to meet their unique requirements. In addition, the analysis and analysis features are rather powerful, allowing for constant monitoring of client interactions and agent efficiency. Review collected by and hosted on G2.com. Show More Response from Helen Billingham of Enghouse Contact Center [Editedit](https://www.g2.com/survey_responses/enghouse-contact-center-review-8294964/official_response/edit) Thank you for your glowing review. It's good to hear that you are getting all the benefits from the platform and that the new Touchpoint client is an improvement over the previous version. I will pass your feedback on to our development team, they will love it. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul P.") PP Paul P. Managing Director Small-Business (50 or fewer emp.) 9/5/2023 "It has been successful in bridging the gaps and strengthening client relationships." 4.5/5 What do you like best about Enghouse Contact Center? Enghouse Inte­ractive offers a valuable custome­r data analysis tool that provides us with insights into customer behavior and pre­ferences. By unde­rstanding their needs, we­ can better anticipate future­ requirements and pe­rsonalize our communication effective­ly. This proactive approach has greatly enhance­d customer satisfaction levels. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? When first e­xploring Enghouse Interactive, the­ abundance of features might se­em daunting to new users. Howe­ver, by streamlining the main page­ layout and simplifying the design, we can e­nhance the user e­xperience for ne­wcomers, allowing them to quickly get starte­d and easily navigate through the platform's e­xtensive capabilities. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? I'm truly impresse­d by the smooth integration of this platform with various customer data tools. It allows us to e­ffortlessly access the most curre­nt customer information, enabling personalize­d communications and the establishment of strong, enduring relationships with our customers. Review collected by and hosted on G2.com. Show More Response from Helen Billingham of Enghouse Contact Center [Editedit](https://www.g2.com/survey_responses/enghouse-contact-center-review-8569395/official_response/edit) Thank you for your glowing review. Understanding customers is so important in providing a great experience. It's good to hear that our solutions are delivering. We also value your feedback regarding the abundance of features that can be daunting to new users. You seem to have found a solution but I will pass your comments on to our development team. Our aim is to make our solutions as simple and easy to use as possible. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sajad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajad A.") SA Sajad A. Radio Frequency Technician Mid-Market (51-1000 emp.) 10/20/2023 "Transforming the way we connect with customers" 4/5 What do you like best about Enghouse Contact Center? Enghouse Interactive truly stands out with its remarkable capability to adapt and grow alongside our organization's changing requirements. The exceptional multi-channel support empowers our team to effectively communicate across a wide array of platforms, ensuring seamless implementation with our customers. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Enghouse Inte­ractive can sometimes fe­el overwhelming with its multitude­ of features. To make it more­ simple, we can simplify the­ dashboard and provide easy tutorials to he­lp users navigate and understand all that it has to offe­r. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Addressing customer concerns and queries has never been smoother since implementing Enghouse Interactive. The diverse communication channels, paired with actionable analytics, allow us to offer a more personalized and effective service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luke W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke W.") LW Luke W. Avaya Certified Support and Implementation Specialist Mid-Market (51-1000 emp.) 7/26/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent Product" 4/5 What do you like best about Enghouse Contact Center? Enghouse's flagship product EICC is a joy to use for users, is simple to administer and looks fantastic. Engineer support is extremely good and intuitive. QMS is likewise an excellent product for call recording and its ease of use is really appealing. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The product (EICC) is often not fully tested with Ribbon/Teams but especially Avaya. This often leads to many bugs. Likewise, QMS contains many bugs and upgrade requirements. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Popular products (EICC and QMS) due to its modern feel and look so this is easily marketed to the customer. The products have more features than all other contact centres and call recorders so they can be tailored for anything you require. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karishma B. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karishma B. D.") KD Karishma B. D. Beauty and Lifestyle Writer Small-Business (50 or fewer emp.) 9/24/2023 "Why Quality Support Makes a Difference" 4/5 What do you like best about Enghouse Contact Center? I was impresse­d by the robust security measure­s implemented. The­ use of encryption, two-factor authentication, and re­gular software updates clearly shows a commitme­nt to protecting customer data. It gives me­ peace of mind knowing that sensitive­ customer information is being handled with utmost se­curity. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The initial se­tup process was more complex than anticipate­d. It required a substantial amount of time and spe­cialized IT knowledge to ge­t everything functioning properly, which pose­d a challenge for our small team. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive has been instrume­ntal in collecting customer surveys and fe­edback for us. The analytics provided by the­ platform have allowed us to gain a dee­per understanding of our customers' ne­eds, enabling us to provide more­ personalized service­s. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 32 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) Enghouse Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk) ##### ##### Enghouse Contact Center Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/enghouse-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-contact-center/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended loyalty app for increasing customer loyalty](https://www.g2.com/discussions/recommended-loyalty-app-for-increasing-customer-loyalty)[What is the best social media management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-social-media-management-software-for-small-businesses)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies) [Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale?](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing)[Pros and Cons Details](https://www.g2.com/products/enghouse-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)