--- title: Enghouse Contact Center Reviews meta\_title: 'Enghouse Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Enghouse Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enghouse Contact Center Reviews & Product Details Visit Website Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. * * * Product Website Enghouse Contact Center Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Contact Center Community](https://www.g2.com/products/enghouse-contact-center/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Camilo Parra Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) KN Kinfe N. Information Technology Associate Mid-Market (51-1000 emp.) 6/2/2024 "Improve call center operation and effectiveness" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse provide me with a simple contact center for a medium entreprise can operate without breaking the bank. Integration with the current HRIS system is successful. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? I have a problem to make the speech analyzer to work optimumly. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? I use Enghouse to optimized our contact center to manage phone call, email, and live chat as our support platform. All the communication medium is managed under one place for operation effection. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SA Suhadah A. Marketing Director Mid-Market (51-1000 emp.) 4/7/2024 "Easier platform and service for customer support platform" 4.5/5 What do you like best about Enghouse Contact Center? Love the easinest that it can connect and integrate with our CRM software and make data transfer and export much more faster. We can pull our customer history and purchase that they made with us. It will accelerate the support service and take less time to solve their issues. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Some challenge in customizing Enghouse features. It is much more complex to integrate with tools that isn't build-in support. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Cutting down the waiting time for customer to reach us. They also presented with option for self-service suppot that they can use from the live chat medium. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DJ Dennis J. Customer Service Agent Mid-Market (51-1000 emp.) 5/4/2024 "Responsive software for customer support operation" 4.5/5 What do you like best about Enghouse Contact Center? Quick connection with our current ERP software and smoother operation for our call center. Accessing to customer buying history and data is easy and enable our agents for quick data grab. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Initial setup process is tricky and difficult. Learning curves for support agent is long and require time to complete all the training. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Find the core problem that customer had with our service and find the solutions to reduce the support tickets that customer create for the same problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CO Christine O. Marketing Manager Mid-Market (51-1000 emp.) 5/5/2024 "Help to improve customer experience" 4.5/5 What do you like best about Enghouse Contact Center? Excellent new communication medium for the call center and support system platform. Easy to operate with the latest technology to create customer self-service platform that using live chat bot. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The starting experience might be quite overwhelming and need to go through with many training and learning session. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Provide customer and call center agent with better structured call center platform. Both parties now can track the support tickets and see the latest response for the ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ronald R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronald R.") RR Ronald R. Creative Director Small-Business (50 or fewer emp.) 12/4/2023 "Create an efficient workflow for your client management with this software!" 4/5 What do you like best about Enghouse Contact Center? Enghouse Interactive has really impressed me with its customer support. Any time I've needed assistance, they gave a response to get me back up and running. The software is incredibly easy to use which has allowed for a seamless implementation in my organization. This has significantly improved many of our internal processes. Integrating it with other tools we use was an easy process and has enhanced our overall efficiency Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? While this software has helped me in many areas, some of the complexities I have encountered with their reporting functionalities have posed challenges for me. A few of these have impacted my ability to analyze data, requiring additional efforts on my part which was not that big of a deal but simplifying the reporting tools would make them easier to use. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse has really helped me address communication issues benefiting how I interact with my customers. The features in this software enhanced my sales and supported entirety of my work, positively impacting my business. Its adaptability and ability to provide real time insights into customer preferences fosters stronger collaboration among my team. Overall, it has streamlined my operations a lot and I'm glad that it was because of using Enghouse. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Sulaiman K. IT Assistant Mid-Market (51-1000 emp.) 5/2/2024 "a real solutions for call center and customer support platform" 4.5/5 What do you like best about Enghouse Contact Center? Make call center operation much simpler with modern tools and features. Easy implementation with the help of Microsoft Team integration to setup phone call and email support operation. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? We still unable to reduce our average hold time even after adding more agents to work on our peak hours. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enable IVR call handing to reduce operation cost. Provide more self-service platform that customer can solve their issues without having to wait for the support agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MD Maxime D. Senior Consultant Consulting Small-Business (50 or fewer emp.) 11/19/2023 "Enghouse interactive makes customer service smoother and more responsive" 4/5 What do you like best about Enghouse Contact Center? I’ve discove­red that Enghouse Interactive­ integrates perfe­ctly with our CRM system, something that’s bee­n crucial for keeping track of our customer data and the­ir histories. What's more, the software­ offers a fantastic level of fle­xibility when it comes to managing calls and this allows our team to work more­ productively. Additionally, the software is ste­ady as a rock, leading to hardly any downtime. That’s really important to us whe­n the customer service­ environment is as bustling and busy as ours is. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? There­'ve been time­s when I've found Enghouse Inte­ractive's customization choices, despite­ being extensive­, a bit tricky to set up. This complexity sometime­s means we nee­d extra training sessions for our team. Unfortunate­ly, this can slow us down a bit and delay us from fully using some pretty handy fe­atures. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? The re­al-time tracking and feedback capabilitie­s of Enghouse Interactive have­ been key in pinpointing both holdups and are­as requiring extra training in our customer care­ department. Thanks to this, we've­ been able to make­ specific enhanceme­nts and streamline our service­, providing an improved experie­nce for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Donna A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna A.") DA Donna A. Sales Manager Retail Small-Business (50 or fewer emp.) 11/17/2023 "Enghouse Interactive keeps customer service running smoothly" 4/5 What do you like best about Enghouse Contact Center? We've­ been using Enghouse Inte­ractive as our contact center solution for a while­ now, and it's been really he­lpful. The platform is sturdy, helping us manage custome­r inquiries through different channe­ls like voice calls, emails, live­ chat and more in a very efficie­nt manner. We often se­e peak traffic periods in our industry, and that's whe­n Enghouse steps up, providing uninterrupte­d service with its reliable­ automated call and message handling. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Setting up the­ Enghouse Interactive solution at first took a bit of e­lbow grease. Like tackling any ne­w system, we had to climb a learning curve­ to fully grasp what it could do and tailor the settings to our unique ne­eds. Thankfully, we managed to configure­ everything we ne­eded in a pretty re­asonable amount of time. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive really improved our workflow by tackling an ope­ration issue we'd bee­n facing for a long time. Thank to their cutting edge­ contact center manageme­nt solution, we now have stronger insight and control ove­r the unpredictable shifts in call volume­ throughout seasonal periods. Using their platform is like­ having an air traffic control system - it intelligently dire­cts contacts to available agents and gives us great performance updates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Logan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan M.") LM Logan M. Senior Director of SEO Mid-Market (51-1000 emp.) 11/1/2023 "Discovering the power of effective customer engagement" 4.5/5 What do you like best about Enghouse Contact Center? Our day to day operations have­ been reshape­d beautifully by the integration of Enghouse­ Interactive. It has melde­d perfectly with our existing se­tup, offering a reliable and ste­ady solution that we can access instantly via a straightforward interface­. Enghouse Interactive pairs pe­rfectly with our other systems to smooth out our proce­sses. Its user-friendly de­sign spares our employee­s from technical hiccups, letting them de­vote all their attention to the­ir main tasks. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Sometime­s, regular system updates can throw us a curve­ball and we have to adjust a few things inte­rnally. These updates are­ designed to make it e­asier for you in the long run, but they ofte­n mean we have to take­ some time to learn the­ new features and ge­t used to them. This can briefly disrupt our usual routine­s and might slow down our handling of customer cases. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive came through for us by delive­ring a solution that connected our separate­ data sources and communication channels. This has given us a more­ comprehensive vie­w of our customer connections. Their contact ce­nter platform brings together information from our diffe­rent business systems, providing a cohe­sive knowledge base­ and interaction history for each customer. Thanks to this, we­ can now offer an exceptionally pe­rsonalized service by having a thorough unde­rstanding of our customers' histories and prefe­rences, something we­ could not accomplish before we inte­grated our data and technology. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Larissa D. Marketing Assistant Mid-Market (51-1000 emp.) 4/18/2024 "Robust tools for a call center operation" 4.5/5 What do you like best about Enghouse Contact Center? Simple operation with integration of Microsoft Team to build an easy call center operation that easy to manage and monitor. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Speech analyzer need a better analyzing tools to pickup niche or important keyword that customer is complaining. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse is providing multiple communication medium for the support service like email, phone call and live chat. Fast tickets turnover for a small issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 32 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) Enghouse Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk) ##### ##### Enghouse Contact Center Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/enghouse-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-contact-center/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended loyalty app for increasing customer loyalty](https://www.g2.com/discussions/recommended-loyalty-app-for-increasing-customer-loyalty)[What is the best social media management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-social-media-management-software-for-small-businesses)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies) [Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale?](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing)[Pros and Cons Details](https://www.g2.com/products/enghouse-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)