Enghouse Contact Center Reviews & Product Details

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Seller

Enghouse Systems

Discussions

Enghouse Contact Center Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Camilo Parra

Used by Northrop Grumman and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Enghouse Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Enghouse Contact Center, and what problem is it built to solve?

Enghouse Contact Center is used to bring customer-service interactions together in a shared contact-center operation. Users describe using it to manage conversations across channels, route them to the right agents, and monitor service activity.

What languages does Enghouse Contact Center support?

Enghouse Contact Center supports 10 languages, including English, French, German, Spanish, Italian, and others.

What company sizes and industries is Enghouse Contact Center the best fit for?

Positive experiences are most concentrated among mid-market teams, with small businesses and enterprise organizations also represented. The industries with the clearest representation include:

Telecommunications and information technology
Financial services and banking
Government administration
Education and higher education
Consumer services

How long does it take to implement Enghouse Contact Center across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Other reported timelines include:

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month, including under 1 day	Also reported
1–3 months	Also reported
6–12 months or more than 12 months	Less common

What customer support options does Enghouse Contact Center provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat, including 24/7 live-rep support. Users describe both responsive, knowledgeable help and slower responses or delays resolving issues, so the experience can vary.

What is the experience like for teams switching to Enghouse Contact Center from another tool?

Teams have moved to Enghouse Contact Center from other contact-center platforms and older systems, including Genesys, Avaya, Five9, Talkdesk, and OmniTouch. Switches were driven by the need for broader channel support, more flexible or detailed management tools, and alternatives to costly or dated systems; the transition has ranged from straightforward to demanding, with setup and staff training sometimes requiring extra effort.

What features or capabilities could make Enghouse Contact Center even more useful?

Users would find the product more useful with a clearer, easier-to-navigate interface and more flexibility to tailor workflows and settings. Recurring improvement requests include:

Simplify dashboards, menus, and configuration screens to make everyday navigation easier.
Offer more options for customizing workflows and adapting the system to different team needs.
Expand practical training materials and documentation to help agents and administrators get up to speed.
Make reporting easier to navigate and provide clearer, more detailed analytics.

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Ronald R.

Creative Director

Small-Business (50 or fewer emp.)

12/4/2023

"Create an efficient workflow for your client management with this software!"

4/5

What do you like best about Enghouse Contact Center?

Enghouse Interactive has really impressed me with its customer support. Any time I've needed assistance, they gave a response to get me back up and running. The software is incredibly easy to use which has allowed for a seamless implementation in my organization. This has significantly improved many of our internal processes. Integrating it with other tools we use was an easy process and has enhanced our overall efficiency Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

While this software has helped me in many areas, some of the complexities I have encountered with their reporting functionalities have posed challenges for me. A few of these have impacted my ability to analyze data, requiring additional efforts on my part which was not that big of a deal but simplifying the reporting tools would make them easier to use. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse has really helped me address communication issues benefiting how I interact with my customers. The features in this software enhanced my sales and supported entirety of my work, positively impacting my business. Its adaptability and ability to provide real time insights into customer preferences fosters stronger collaboration among my team. Overall, it has streamlined my operations a lot and I'm glad that it was because of using Enghouse. Review collected by and hosted on G2.com.

Sulaiman K.

IT Assistant

Mid-Market (51-1000 emp.)

5/2/2024

"a real solutions for call center and customer support platform"

4.5/5

What do you like best about Enghouse Contact Center?

Make call center operation much simpler with modern tools and features. Easy implementation with the help of Microsoft Team integration to setup phone call and email support operation. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

We still unable to reduce our average hold time even after adding more agents to work on our peak hours. Review collected by and hosted on G2.com.

Maxime D.

Senior Consultant

Consulting

Small-Business (50 or fewer emp.)

11/19/2023

"Enghouse interactive makes customer service smoother and more responsive"

4/5

What do you like best about Enghouse Contact Center?

I’ve discovered that Enghouse Interactive integrates perfectly with our CRM system, something that’s been crucial for keeping track of our customer data and their histories. What's more, the software offers a fantastic level of flexibility when it comes to managing calls and this allows our team to work more productively. Additionally, the software is steady as a rock, leading to hardly any downtime. That’s really important to us when the customer service environment is as bustling and busy as ours is. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

There've been times when I've found Enghouse Interactive's customization choices, despite being extensive, a bit tricky to set up. This complexity sometimes means we need extra training sessions for our team. Unfortunately, this can slow us down a bit and delay us from fully using some pretty handy features. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

The real-time tracking and feedback capabilities of Enghouse Interactive have been key in pinpointing both holdups and areas requiring extra training in our customer care department. Thanks to this, we've been able to make specific enhancements and streamline our service, providing an improved experience for our customers. Review collected by and hosted on G2.com.

Donna A.

Sales Manager

Retail

Small-Business (50 or fewer emp.)

11/17/2023

"Enghouse Interactive keeps customer service running smoothly"

4/5

What do you like best about Enghouse Contact Center?

We've been using Enghouse Interactive as our contact center solution for a while now, and it's been really helpful. The platform is sturdy, helping us manage customer inquiries through different channels like voice calls, emails, live chat and more in a very efficient manner. We often see peak traffic periods in our industry, and that's when Enghouse steps up, providing uninterrupted service with its reliable automated call and message handling. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Setting up the Enghouse Interactive solution at first took a bit of elbow grease. Like tackling any new system, we had to climb a learning curve to fully grasp what it could do and tailor the settings to our unique needs. Thankfully, we managed to configure everything we needed in a pretty reasonable amount of time. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse Interactive really improved our workflow by tackling an operation issue we'd been facing for a long time. Thank to their cutting edge contact center management solution, we now have stronger insight and control over the unpredictable shifts in call volume throughout seasonal periods. Using their platform is like having an air traffic control system - it intelligently directs contacts to available agents and gives us great performance updates. Review collected by and hosted on G2.com.

Logan M.

Senior Director of SEO

Mid-Market (51-1000 emp.)

11/1/2023

"Discovering the power of effective customer engagement"

4.5/5

What do you like best about Enghouse Contact Center?

Our day to day operations have been reshaped beautifully by the integration of Enghouse Interactive. It has melded perfectly with our existing setup, offering a reliable and steady solution that we can access instantly via a straightforward interface. Enghouse Interactive pairs perfectly with our other systems to smooth out our processes. Its user-friendly design spares our employees from technical hiccups, letting them devote all their attention to their main tasks. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Sometimes, regular system updates can throw us a curveball and we have to adjust a few things internally. These updates are designed to make it easier for you in the long run, but they often mean we have to take some time to learn the new features and get used to them. This can briefly disrupt our usual routines and might slow down our handling of customer cases. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse Interactive came through for us by delivering a solution that connected our separate data sources and communication channels. This has given us a more comprehensive view of our customer connections. Their contact center platform brings together information from our different business systems, providing a cohesive knowledge base and interaction history for each customer. Thanks to this, we can now offer an exceptionally personalized service by having a thorough understanding of our customers' histories and preferences, something we could not accomplish before we integrated our data and technology. Review collected by and hosted on G2.com.

Larissa D.

Marketing Assistant

Mid-Market (51-1000 emp.)

4/18/2024

"Robust tools for a call center operation"

4.5/5

What do you like best about Enghouse Contact Center?

Simple operation with integration of Microsoft Team to build an easy call center operation that easy to manage and monitor. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Speech analyzer need a better analyzing tools to pickup niche or important keyword that customer is complaining. Review collected by and hosted on G2.com.

Issa M.

Management Consultant

Enterprise (> 1000 emp.)

10/9/2023

"Enghouse Interactive helps businesses turn challenges into opportunities."

4/5

What do you like best about Enghouse Contact Center?

We are extremely impressed with Enghouse Interactive and their exceptional adaptability to our evolving needs. Their customer service goes above and beyond, promptly addressing any concerns with effective support. What truly sets them apart is the wide range of advanced features that have revolutionized our operations. We are grateful for their outstanding work! Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Enghouse Interactive is a robust software with significant growth potential. However, for users who are without much technical expertise, the initial installation process may seem overwhelming. By simplifying the onboarding process, we can make it less intimidating and enable new users to quickly start enjoying the benefits of this powerful software. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse Interactive is a valuable asset to our company, with amazing problem-solving abilities. We appreciate their effortless scalability, sparing us from frequent software migrations. Their exceptional customer service always supports us, giving us confidence to achieve great things. Moreover, their advanced tools seamlessly integrate into our workflow, greatly enhancing productivity. Review collected by and hosted on G2.com.

Hamilton G.

Associate Director, Strategy & Business Planning - Global Patient Safety Evaluation

Enterprise (> 1000 emp.)

10/25/2023

"Every organization seeking to revamp their communication should consider Enghouse Interactive"

4/5

What do you like best about Enghouse Contact Center?

Enghouse Interactive's interface allows our team to save time by avoiding complex learning curves. Furthermore, regular updates provide us with access to the latest tools and features. Their exceptional customer support is always available for assistance when needed. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

The reports generated by the system would be enhanced through expanded metrics and analytics, furnishing stakeholders with a more robust perspective on key performance indicators and datasets. Deeper insights could bolster efforts to optimize processes, allocate resources judiciously, and facilitate informed decision making. Review collected by and hosted on G2.com.

Dario C.

Mid-Market (51-1000 emp.)

9/9/2023

"Very easy to use and reliable"

4.5/5

What do you like best about Enghouse Contact Center?

The platform provides a comprehensive suite designed for efficient customer interaction management. Optimizing agent productivity is especially where I find the predictive dialer useful. The analytics dashboard provides real-time data helpful in making quick decisions and is quite insightful. Everything from social media to email and phone is covered by their multi-channel support - a big win. Our customer engagement needs are fulfilled by a robust yet flexible solution. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

A bit complicated can be the pricing with various plans and add-ons. It is also possible that occasional lags are experienced by it, affecting the quality of customer interactions. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Significantly, Enghouse Interactive has improved our customer engagement metrics. Its robust analytics have simplified the tracking of performance and measurement of success. While improving service quality, the optimization features have been instrumental in reducing operational costs. Review collected by and hosted on G2.com.

Kirby B.

Associate Director

Mid-Market (51-1000 emp.)

10/5/2023

"A quick and easy way to improve your customer engagement"

4/5

What do you like best about Enghouse Contact Center?

Enghouse Interactive is an excellent tool. Their customer support team is always available and eager to help. Additionally, we found it incredibly easy to integrate their software with our existing programs, which saved us a significant amount of time and effort. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Customizing Enghouse Interactive to meet your specific needs may require significant time and effort, which can pose a challenge for smaller teams seeking additional support. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

Enghouse Interactive has completely transformed the way we prioritize customer satisfaction. Their advanced tools provide us with real-time insights, allowing us to continuously evaluate our performance and make immediate improvements. This innovative solution has had a significant impact on our ability to raise standards and enhance the overall experience for our customers. Review collected by and hosted on G2.com.