Enghouse Contact Center Reviews & Product Details

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Seller

Enghouse Systems

Discussions

Enghouse Contact Center Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Camilo Parra

Used by Northrop Grumman and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Enghouse Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Enghouse Contact Center, and what problem is it built to solve?

Enghouse Contact Center is used to bring customer-service interactions together in a shared contact-center operation. Users describe using it to manage conversations across channels, route them to the right agents, and monitor service activity.

What languages does Enghouse Contact Center support?

Enghouse Contact Center supports 10 languages, including English, French, German, Spanish, Italian, and others.

What company sizes and industries is Enghouse Contact Center the best fit for?

Positive experiences are most concentrated among mid-market teams, with small businesses and enterprise organizations also represented. The industries with the clearest representation include:

Telecommunications and information technology
Financial services and banking
Government administration
Education and higher education
Consumer services

How long does it take to implement Enghouse Contact Center across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Other reported timelines include:

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month, including under 1 day	Also reported
1–3 months	Also reported
6–12 months or more than 12 months	Less common

What customer support options does Enghouse Contact Center provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat, including 24/7 live-rep support. Users describe both responsive, knowledgeable help and slower responses or delays resolving issues, so the experience can vary.

What is the experience like for teams switching to Enghouse Contact Center from another tool?

Teams have moved to Enghouse Contact Center from other contact-center platforms and older systems, including Genesys, Avaya, Five9, Talkdesk, and OmniTouch. Switches were driven by the need for broader channel support, more flexible or detailed management tools, and alternatives to costly or dated systems; the transition has ranged from straightforward to demanding, with setup and staff training sometimes requiring extra effort.

What features or capabilities could make Enghouse Contact Center even more useful?

Users would find the product more useful with a clearer, easier-to-navigate interface and more flexibility to tailor workflows and settings. Recurring improvement requests include:

Simplify dashboards, menus, and configuration screens to make everyday navigation easier.
Offer more options for customizing workflows and adapting the system to different team needs.
Expand practical training materials and documentation to help agents and administrators get up to speed.
Make reporting easier to navigate and provide clearer, more detailed analytics.

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Suhaili K.

Office Administor

Mid-Market (51-1000 emp.)

4/23/2024

"Flexible tools to manage customer communication platform"

4.5/5

What do you like best about Enghouse Contact Center?

Provide a flexible communication medium for customer to contacting us. Solve issues of long waiting support tickets, both for phone call and email. Gives us a cheap solutions for call center platform by integrating the system with Microsoft Team. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Need to provide effective training session for new call center agents that require shorter training session but better agent compentency. Review collected by and hosted on G2.com.

Milla C.

Travel Agent

Mid-Market (51-1000 emp.)

5/19/2024

"Boost customer support and experience"

4.5/5

What do you like best about Enghouse Contact Center?

Enghouse Interactive introduce us with a new customer support communication medium of live chat platform. It has lessen the burden of our customer support agents and let user to self-service their need and inquiry. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Agents need to undergoing new training to handle the new live chat platform. It is taking time and the cost to training them. Review collected by and hosted on G2.com.

Giovanni S.

Finance Manager

Mid-Market (51-1000 emp.)

4/12/2024

"Ensure customer is served with the best customer service quality"

4.5/5

What do you like best about Enghouse Contact Center?

Omnichannel support medium like email, live chat, SMS and voice call has give our customer various option that they are comfortable to connect with our support team. Centralize all the medium in one platform controller which make the operation effective. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Too many add-on service that make the pricing plan complicated and we need to spend extra bucks to have the complete package. It would be better if they have one simple plan that cover all the features. Review collected by and hosted on G2.com.

Annabelle H.

Operation Assistant

Mid-Market (51-1000 emp.)

5/19/2024

"Boost call center operation to be effective"

4.5/5

What do you like best about Enghouse Contact Center?

Enable our call center operation to be more cost saving but more effective with the new customer support technologies. Reliable platform that is easy to access its dashboard and fast to integrate with Microsoft Team. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Need time and training to familiarize our customer support agents with the new changes and tools. Review collected by and hosted on G2.com.

Debora M.

Customer Success Manager

Mid-Market (51-1000 emp.)

5/27/2024

"Powerful tool for a call center management"

4.5/5

What do you like best about Enghouse Contact Center?

Building a simple call center for customer support operation is easy with Enghouse Interactive. Monitor the operation from the integration with Microsoft Team is effective. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Need more training on the speech analyzer. We don't have a good result after running the speech analyzer to pick up keywords from the conversation recorded with customer. Review collected by and hosted on G2.com.

Rosa H.

Information Technology Manager

Mid-Market (51-1000 emp.)

4/7/2024

"Flexible call center operation for our SMB organization"

4.5/5

What do you like best about Enghouse Contact Center?

Enghouse Interactive is very flexible with the type of communication medium that they can support, especially with self-service chatbot and live-chat. Easy user interface design that allows our call center agents freely navigating between all the features easily. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

It is quite challenging to use it initially, but as we use it, it is actually quite easy to use with the help of video guidance and tutorial. Customer support has been exceptionally helpful and responsive with our inquiries. Review collected by and hosted on G2.com.

Risorse U.

Event management assistant

Mid-Market (51-1000 emp.)

4/25/2024

"Expand call center operation on flexible platform"

4.5/5

What do you like best about Enghouse Contact Center?

Easy to expend our call center operation using the integration with Mic Team as they already have all the communication mediums that we want to use. Sleek dashboard design makes the navigation between all the menus easy. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

What I can recommend for this platform to improve is with the training documentation and training content on how to use their platform and features. Review collected by and hosted on G2.com.

Kinfe N.

Information Technology Associate

Mid-Market (51-1000 emp.)

6/2/2024

"Improve call center operation and effectiveness"

4.5/5

What do you like best about Enghouse Contact Center?

Enghouse provide me with a simple contact center for a medium entreprise can operate without breaking the bank. Integration with the current HRIS system is successful. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

I have a problem to make the speech analyzer to work optimumly. Review collected by and hosted on G2.com.

Dennis J.

Customer Service Agent

Mid-Market (51-1000 emp.)

5/4/2024

"Responsive software for customer support operation"

4.5/5

What do you like best about Enghouse Contact Center?

Quick connection with our current ERP software and smoother operation for our call center. Accessing to customer buying history and data is easy and enable our agents for quick data grab. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

Initial setup process is tricky and difficult. Learning curves for support agent is long and require time to complete all the training. Review collected by and hosted on G2.com.

Christine O.

Marketing Manager

Mid-Market (51-1000 emp.)

5/5/2024

"Help to improve customer experience"

4.5/5

What do you like best about Enghouse Contact Center?

Excellent new communication medium for the call center and support system platform. Easy to operate with the latest technology to create customer self-service platform that using live chat bot. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

The starting experience might be quite overwhelming and need to go through with many training and learning session. Review collected by and hosted on G2.com.