--- title: Enghouse Contact Center Reviews meta\_title: 'Enghouse Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Enghouse Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enghouse Contact Center Reviews & Product Details Visit Website Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. * * * Product Website Enghouse Contact Center Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Contact Center Community](https://www.g2.com/products/enghouse-contact-center/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Camilo Parra Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) AV Alvaro V. Marketing Manager Mid-Market (51-1000 emp.) 5/2/2024 "Serve customer with the support that they deserve" 4.5/5 What do you like best about Enghouse Contact Center? We now able to modernizing our call center platfrom that allow for user self-service support. Easy dashboard design help our agent to quickly find tools that they need to complete the task. No complication on the initial implimentation with our base HRIM system. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Need to install add-on for some of the service that we require. It is saperated from the main package and adding cost to our budget. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Provide our customer with a new communication medium to connect with our customer support agents. The self-service platform provide customer an easy solution to solve their problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Saude M. Office Administrator Mid-Market (51-1000 emp.) 4/23/2024 "Simple and easy to handle call center is possible with Enghouse Interactive" 4.5/5 What do you like best about Enghouse Contact Center? We need a simple to operate program for our call center and customer support platform. Enghouse make the process easy by integrating it with Microsoft Team, which has the capacity and capabilities to handle our call center traffic effectively. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? The program will need to provide a more effective training program to trains our support agents with the latest technology that is available on the software. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse help to provide a smooth and easy to operate call center platform. We now able to response to support call faster and reduce the waiting time customer had to hold on the call. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Suhaili K. Office Administor Mid-Market (51-1000 emp.) 4/23/2024 "Flexible tools to manage customer communication platform" 4.5/5 What do you like best about Enghouse Contact Center? Provide a flexible communication medium for customer to contacting us. Solve issues of long waiting support tickets, both for phone call and email. Gives us a cheap solutions for call center platform by integrating the system with Microsoft Team. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Need to provide effective training session for new call center agents that require shorter training session but better agent compentency. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We now can focus more on how to solve and satisfied customer support needs, rather than have to deal with the technical field of the call center infrastructure. Help us to be better in serving and helping our customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MC Milla C. Travel Agent Mid-Market (51-1000 emp.) 5/19/2024 "Boost customer support and experience" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse Interactive introduce us with a new customer support communication medium of live chat platform. It has lessen the burden of our customer support agents and let user to self-service their need and inquiry. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Agents need to undergoing new training to handle the new live chat platform. It is taking time and the cost to training them. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Our call center is in much better shape and reconstructure to have a better pipeline for the support ticket. Customer also can check tickets progress and status themself. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Giovanni S. Finance Manager Mid-Market (51-1000 emp.) 4/12/2024 "Ensure customer is served with the best customer service quality" 4.5/5 What do you like best about Enghouse Contact Center? Omnichannel support medium like email, live chat, SMS and voice call has give our customer various option that they are comfortable to connect with our support team. Centralize all the medium in one platform controller which make the operation effective. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Too many add-on service that make the pricing plan complicated and we need to spend extra bucks to have the complete package. It would be better if they have one simple plan that cover all the features. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Helped our customer to connect and engage with us from various sources. Make the support service easy and effective for both our customer and support agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SH Sazali H. Warehouse Manager Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/1/2024 "Flexible call center for medium sized organization" 4.5/5 What do you like best about Enghouse Contact Center? Easy operation to integrate our call center platform with Microsoft Team as the primary platform to receive phone call and organized email support tickets. Quick access to the tools from the dashboard. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? I want to recommend the platform to providing a better and easier training material for our support agents. It would help to accelerate the training length and time session. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Provide a new communication medium for cuustomer to contacting us, like the new live chat platform and self-service platform. It let users to able to seek support even after the operation hours. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AH Annabelle H. Operation Assistant Mid-Market (51-1000 emp.) 5/19/2024 "Boost call center operation to be effective" 4.5/5 What do you like best about Enghouse Contact Center? Enable our call center operation to be more cost saving but more effective with the new customer support technologies. Reliable platform that is easy to access its dashboard and fast to integrate with Microsoft Team. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Need time and training to familiarize our customer support agents with the new changes and tools. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We now able to operate much cheaper but with a better result for our customer support platform. The live chat module help customer to connect with support agent for any problem and inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DM Debora M. Customer Success Manager Mid-Market (51-1000 emp.) 5/27/2024 "Powerful tool for a call center management" 4.5/5 What do you like best about Enghouse Contact Center? Building a simple call center for customer support operation is easy with Enghouse Interactive. Monitor the operation from the integration with Microsoft Team is effective. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Need more training on the speech analyzer. We don't have a good result afte running the speech analyzer to pickup keyword from the conversation recorded with customer. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Provie a seamless usage of email, phone call, SMS and self-service platform as our main communication center to connect with customer. Track support tickets quickly and effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RH Rosa H. Information Technology Manager Mid-Market (51-1000 emp.) 4/7/2024 "Flexible call center operation for our SMB organization" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse Interactive is very flexible with the type of communication medium that they can support, especially with self-service chatbot and live-chat. Easy user interface design that allows our call center agents freely navigating between all the features easily. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? It is quite challenging to use it initially, but as we use it, it is actually quite easy to use with the help of video guidence and tutorial. Customer support has been exceptionally helpful and responsive with our inquiries. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We need a features to off-load our customer service call center and the self-service plaform by the live chat bot has deliver the solutions for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RU Risorse U. Event management assistant Mid-Market (51-1000 emp.) 4/25/2024 "Expand call center operation on flexible platform" 4.5/5 What do you like best about Enghouse Contact Center? Easy to expend our call center operation using the integration with Mic Team as they already has all the communication medium that we want to use. Sleek dashboard design make the navigation between all the menu easy. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? What I can recommend for this platform to improve is with the training documentation and training content on how to use their platform and features. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse give us easy platform to manage our call center operation and easier way to be in-contact with our customers. Adding more communication medium that customer can use to contacting us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 32 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) Enghouse Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk) ##### ##### Enghouse Contact Center Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/enghouse-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-contact-center/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended loyalty app for increasing customer loyalty](https://www.g2.com/discussions/recommended-loyalty-app-for-increasing-customer-loyalty)[What is the best social media management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-social-media-management-software-for-small-businesses)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies) [Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale?](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing)[Pros and Cons Details](https://www.g2.com/products/enghouse-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)