--- title: Enghouse Contact Center Reviews meta\_title: 'Enghouse Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Enghouse Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enghouse Contact Center Reviews & Product Details Visit Website Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. * * * Product Website Enghouse Contact Center Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Contact Center Community](https://www.g2.com/products/enghouse-contact-center/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Camilo Parra Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) PB Pinto B. CEO Mid-Market (51-1000 emp.) 5/7/2024 "Correct platform to improve our response for customer support need" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse Interactive is our choice in improving our support platform to handle customer need for support and inquiry. We integrate the platform with Mic Team and create a reliable communication hubs to take support call, email, and build a self-service platform that customer can easily use to diagnosis their problem. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Our support agents need to undergo a long training session to familiar theirself with the system and to learn a skill to be a good support agents. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We has optimized the resouce, time and cost on operating a support platform and call center. Track ticket and call waiting time to make improvement on customer experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patrizia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrizia R.") PR Patrizia R. Customer experience manager Hospital & Health Care Mid-Market (51-1000 emp.) 2/4/2024 "With Enghouse Interactive, we're managing high volumes of customer inquiries more efficiently" 4.5/5 What do you like best about Enghouse Contact Center? As someone who helps customers, I'm happy to see how Enghouse makes helping people better. Their tools let customers connect with us in many ways like phone, email and more. This helps everyone get the answers they need fast. Things run smoothly now with less waiting and happier customers. Information from before is together in one place too. This helps us help each person as an individual. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? It would be great if Enghouse Interactive offered more flexibility to line up with how we do things. Even though it has lots of handy features, being able to tweak it to fit our way step-by-step would make it work better. Adding more choices to make it your own would let us use it just how needed, making for a smoother and more streamlined work flow. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Interactive helps greatly in my customer service role by making it simpler to handle many customer queries and difficulties. We configured it so customers rapidly get linked to the right individual who can assist them, which implies we can respond to people more quickly. Having the ability to see all the ways we've communicated with a customer previously helps us give more customized help. This has made our customers happier and left us with fewer unresolved matters. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MA Madez A. CEO Mid-Market (51-1000 emp.) 4/5/2024 "Expand and manage communication platform" 4.5/5 What do you like best about Enghouse Contact Center? Effectively solves our call center and customer support platform issues with long waiting time for customer to be entertain by our support agents. Various support platform including live chat, phone call and emails. We are SME's and doesnt have too much budget for our support platform and Enghouse is within our budget. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Enghouse Interactive need a new and better dashboard design that is simple and make the eyes easy to watch it continuosly. It also will help agents to navigate between the tools easier. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We now able to focus on satisfying our customer need by the brand new call center and support platform. Customer will be connected with our expert to solve any of their issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Muhammad H. Board Members Mid-Market (51-1000 emp.) 5/7/2024 "Great option for our small call center operation" 4.5/5 What do you like best about Enghouse Contact Center? We are now able to operate several communication medium to support customer needs like using phonecall, email, IVR and chatbot. All the medium is AI assisted to ensure all support tickets can be close quickly. Deploying the call center operation on Enghouse Cloud saves the operation cost and resources. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? We are trying to operate the call center and using the on-premises deployment, but the cost is too high and not possible for now. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Problems that has been solved are primarily with our call center security and operation flexibility. It has optimized agents effectiveness in solving customer issues and support needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LA Laracca A. Administrator Mid-Market (51-1000 emp.) 4/4/2024 "Flexible call center platform for all our needs" 4.5/5 What do you like best about Enghouse Contact Center? We receive a quite large traffic for our call center and need a good, easy to use and flexible platform to control it. Enghouse Interactive able to integrate with Microsoft Team and enhance our customer positive experience contacting us. Various communication medium like phone call, SMS, and social media is supported by the software. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Issues with long waiting time that customer experience with our agents. A training or agents manpower provider would be a great additional that this software can offer. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We use the speech analytics to analyze our customer primary issues and provide training for our call center agents to be accurate, efficient and able to solve customer problem in the shortes time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Salvatore R. Marketing Associate Mid-Market (51-1000 emp.) 4/24/2024 "Provide a simple platform for call center operation" 4.5/5 What do you like best about Enghouse Contact Center? I like the simple platform that this software provide for building a small and simple call center. It able to integrate with Microsoft Team to create a customer support base that is easy to operate. It has all the communication support like phone call and email to deal with support ticket. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Some of the tickets is complex and require longer time to solve, which has impacted on other support ticket waiting time. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Problem that has been solved with this platform are the waiting time for each ticket to be responded. We are now able to complete, close and deligate the ticket faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SA Sezione A. Lead Marketer Mid-Market (51-1000 emp.) 4/7/2024 "Customer support made easy by Enghouse Interactive" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse help us setting up our modern customer support platform that support live chat, email, SMS and even a video call. Connecting and communicating with customer to help support their issues with our business has been solved and we now have a loyal customer because of it. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Training and the learning curves is important for our call center agents and it take time to educate our agents with the standard that we require. It is to ensure customer is well entertained and solve their problem. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Modernizing our support center with the latest communication medium. Lowering the running cost by enabling the self-service platform which customer can diagnos their problem themself. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HA Hapezah A. Warehouse Manager Mid-Market (51-1000 emp.) 4/16/2024 "Excellent call center solutions" 4.5/5 What do you like best about Enghouse Contact Center? Effectively help and response to customer needs from the customer support platform. Create a system and support SOP that is easy or customer to track their tickets status. Provide a new contact medium like social media message and live chat option. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Implementation of CeXchange with our traditional support system is long, difficult and quite challenging to transform the system from simple email support system into multi channel communication medium. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We opted to use the call center based on Microsoft Team for a simpler operation and easy performance minitorer. We now can easily re-routing the support tickets to the topic expert and accelerate the whole operation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Sesau R. Administrator Mid-Market (51-1000 emp.) 5/30/2024 "Expand call center operation" 4.5/5 What do you like best about Enghouse Contact Center? Enghouse has solved problem that customer had to connect with our customer support from social media. The operating cost to operate contact center is quite competitive. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? Enghouse Interactive need a new dashboard design that is please to the eyes, especially for our suppot agents that need to watch the monitor all day long. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? We don't have to deal with technical side of the contact center operation anymore. We only need to focus in improving our customer support effectiveness and solve customer problem quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marta T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marta T.") MT Marta T. Contact Center Technology Specialist Telecommunications Mid-Market (51-1000 emp.) 1/13/2024 "Transforming the way we handle customer queries is now easy and straightforward" 4/5 What do you like best about Enghouse Contact Center? Enghouse Inte­ractive has really helpe­d us communicate better with our custome­rs and manage calls. It integrates smoothly with our custome­r service system, allowing our work to flow more­ efficiently. Their support te­am is there for us whene­ver we run into issues, he­lping us solve problems fast. The platform also offe­rs many useful features for handling calls and ke­eping tabs on customer interactions. Review collected by and hosted on G2.com. What do you dislike about Enghouse Contact Center? If we ge­t tons of incoming calls, it may take a little longer than normal for us to re­spond to everybody when we­'re using Enghouse Interactive­. This wait could possibly make customers hang out for longer stre­tches to chat with an agent. Also, while Enghouse­ Interactive gives us a lot of options, it isn't constantly straightforward to twe­ak the settings exactly for what our company ne­eds. Review collected by and hosted on G2.com. What problems is Enghouse Contact Center solving and how is that benefiting you? Enghouse Inte­ractive was really helpful in improving how we­ connect with and assist our customers. It has great communication tools and ways to track what custome­rs need, which enhance­s our support. The software works well with our syste­ms and helps us respond to clients more­ quickly and effectively. Using Enghouse­ Interactive has made our custome­rs happier and our service more­ streamlined. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 32 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/enghouse-contact-center/pricing) Enghouse Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/enghouse-contact-center-vs-talkdesk) ##### ##### Enghouse Contact Center Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/enghouse-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-contact-center/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended loyalty app for increasing customer loyalty](https://www.g2.com/discussions/recommended-loyalty-app-for-increasing-customer-loyalty)[What is the best social media management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-social-media-management-software-for-small-businesses)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies) [Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale?](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing)[Pros and Cons Details](https://www.g2.com/products/enghouse-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)