Enghouse Contact Center Reviews & Product Details

Enghouse Interactive is our choice in improving our support platform to handle customer need for support and inquiry. We integrate the platform with Mic Team and create a reliable communication hubs to take support call, email, and build a self-service platform that customer can easily use to diagnosis their problem. Review collected by and hosted on G2.com.

Our support agents need to undergo a long training session to familiar theirself with the system and to learn a skill to be a good support agents. Review collected by and hosted on G2.com.

As someone who helps customers, I'm happy to see how Enghouse makes helping people better. Their tools let customers connect with us in many ways like phone, email and more. This helps everyone get the answers they need fast. Things run smoothly now with less waiting and happier customers. Information from before is together in one place too. This helps us help each person as an individual. Review collected by and hosted on G2.com.

It would be great if Enghouse Interactive offered more flexibility to line up with how we do things. Even though it has lots of handy features, being able to tweak it to fit our way step-by-step would make it work better. Adding more choices to make it your own would let us use it just how needed, making for a smoother and more streamlined work flow. Review collected by and hosted on G2.com.

Effectively solves our call center and customer support platform issues with long waiting time for customer to be entertain by our support agents. Various support platform including live chat, phone call and emails. We are SME's and doesnt have too much budget for our support platform and Enghouse is within our budget. Review collected by and hosted on G2.com.

Enghouse Interactive need a new and better dashboard design that is simple and make the eyes easy to watch it continuosly. It also will help agents to navigate between the tools easier. Review collected by and hosted on G2.com.

We are now able to operate several communication medium to support customer needs like using phonecall, email, IVR and chatbot. All the medium is AI assisted to ensure all support tickets can be close quickly. Deploying the call center operation on Enghouse Cloud saves the operation cost and resources. Review collected by and hosted on G2.com.

We are trying to operate the call center and using the on-premises deployment, but the cost is too high and not possible for now. Review collected by and hosted on G2.com.

We receive a quite large traffic for our call center and need a good, easy to use and flexible platform to control it. Enghouse Interactive able to integrate with Microsoft Team and enhance our customer positive experience contacting us. Various communication medium like phone call, SMS, and social media is supported by the software. Review collected by and hosted on G2.com.

Issues with long waiting time that customer experience with our agents. A training or agents manpower provider would be a great additional that this software can offer. Review collected by and hosted on G2.com.

I like the simple platform that this software provide for building a small and simple call center. It able to integrate with Microsoft Team to create a customer support base that is easy to operate. It has all the communication support like phone call and email to deal with support ticket. Review collected by and hosted on G2.com.

Some of the tickets is complex and require longer time to solve, which has impacted on other support ticket waiting time. Review collected by and hosted on G2.com.

Enghouse has solved problem that customer had to connect with our customer support from social media. The operating cost to operate contact center is quite competitive. Review collected by and hosted on G2.com.

Enghouse Interactive need a new dashboard design that is please to the eyes, especially for our support agents that need to watch the monitor all day long. Review collected by and hosted on G2.com.

Enghouse Interactive has really helped us communicate better with our customers and manage calls. It integrates smoothly with our customer service system, allowing our work to flow more efficiently. Their support team is there for us whenever we run into issues, helping us solve problems fast. The platform also offers many useful features for handling calls and keeping tabs on customer interactions. Review collected by and hosted on G2.com.

If we get tons of incoming calls, it may take a little longer than normal for us to respond to everybody when we're using Enghouse Interactive. This wait could possibly make customers hang out for longer stretches to chat with an agent. Also, while Enghouse Interactive gives us a lot of options, it isn't constantly straightforward to tweak the settings exactly for what our company needs. Review collected by and hosted on G2.com.

We now able to modernizing our call center platfrom that allow for user self-service support. Easy dashboard design help our agent to quickly find tools that they need to complete the task. No complication on the initial implimentation with our base HRIM system. Review collected by and hosted on G2.com.

Need to install add-on for some of the service that we require. It is saperated from the main package and adding cost to our budget. Review collected by and hosted on G2.com.

We need a simple to operate program for our call center and customer support platform. Enghouse make the process easy by integrating it with Microsoft Team, which has the capacity and capabilities to handle our call center traffic effectively. Review collected by and hosted on G2.com.

The program will need to provide a more effective training program to trains our support agents with the latest technology that is available on the software. Review collected by and hosted on G2.com.