The survey platform is intuitive and provides very useful insights. ER platform also has benchmark for reference point. Review collected by and hosted on G2.com.
It would be good if ER platform allows the export format to similar to the dashboard view. Review collected by and hosted on G2.com.
Real time results & ease in creating reports. Review collected by and hosted on G2.com.
Perhaps more mobile enabled features for report creation. Review collected by and hosted on G2.com.
Answers are short and simple and to answer Review collected by and hosted on G2.com.
The dashboard can be more click-intuitive Review collected by and hosted on G2.com.
Dashboard able to display real-time overall and by dept participation rate. Review collected by and hosted on G2.com.
ER result from analysis standard reporting template has limited information and only in pdf. Very inconvenient as the administrator has to download and convert files to PowerPoint to add more information. Review collected by and hosted on G2.com.
Prompt response and follow-up on queries and call for action. Review collected by and hosted on G2.com.
Dislike is not the correct word. Rather, it is an area that should improve over time as your organisation is rather young and do not have extensive data for comparison. Good to have translation service for non-standard questions to have holistic customer experience Review collected by and hosted on G2.com.
Ability to follow-up and remind employees. Review collected by and hosted on G2.com.
Survey creation a little bit inflexible. Review collected by and hosted on G2.com.
Can get insight from the survey result and to work towards to resolve our problem Review collected by and hosted on G2.com.
The difficulty in navigating the website Review collected by and hosted on G2.com.
Platform is easy to use and customer service team renders guidance and support through each project stages. Review collected by and hosted on G2.com.
Manpower is too lean. Need to complete survey in one sitting. Review collected by and hosted on G2.com.
Looking at each dept performance regularly Review collected by and hosted on G2.com.
Navigation intuitiveness can be improved Review collected by and hosted on G2.com.
The team (Chee Tung, Dorothy & Ramya) have been very supportive throughout the project. A shout-out especially to Dorothy & Ramya who patiently guided me in using the platform and even supported to generate several custom reports at late notices. Their professionalism is commendable and one of the best post-service support I have ever worked with. Awesome! Review collected by and hosted on G2.com.
Nothing much to comment for room of improvement. It's satisfactory for a 1st timer. Review collected by and hosted on G2.com.
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What is EngageRocket used for?
Averages based on real user reviews.
2 months
10 months
