--- title: Endear Reviews meta\_title: 'Endear Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Endear works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Endear Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively. [(16 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950122&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation. [(15 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950085&qs=pros-and-cons#reviews) Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively. [(14 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950084&qs=pros-and-cons#reviews) Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively. [(12 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950113&qs=pros-and-cons#reviews) Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. [(11 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950079&qs=pros-and-cons#reviews) Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs. [(7 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950097&qs=pros-and-cons#reviews) Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively. [(6 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950095&qs=pros-and-cons#reviews) Users find the platform lacks **missing features** like more organization options and better email selection capabilities. [(6 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950146&qs=pros-and-cons#reviews) Users find the **template issues** limiting, citing complications in searching and a lack of customization options. [(5 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2022928&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first. [(4 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2023010&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Endear ##### 1. Personalization Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively. [ See 16 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ##### 2. Ease of Use Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation. [ See 15 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950085&qs=pros-and-cons#reviews) See Related User Reviews KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "The right choice for fashion CRM" What do you like about Endear? The ease of use to train new staff to the platform. ##### 3. Customization Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively. [ See 14 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950084&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Mid-Market (51-1000 emp.) 4.5/5 "Endear has brought our team closer to our clients!" What do you like about Endear? We’ve been able to create seamless and personal connections with our previous and new clients and communicate with them in much easier ways! ##### 4. Features Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively. [ See 12 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950113&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ##### 5. Customer Engagement Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. [ See 11 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950079&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you like about Endear? I appreciate how easy it is to connect with clients and gather feedback on their experience. I also like how simple it is from the client's perspectiv ### 5 Cons or Disadvantages of Endear ##### 1. Limited Customization Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs. [ See 7 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950097&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 2. Difficult Customization Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively. [ See 6 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950095&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 3. Missing Features Users find the platform lacks **missing features** like more organization options and better email selection capabilities. [ See 6 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you dislike about Endear? I do wish that the platform had even more creative options and more organization options. ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ##### 4. Template Issues Users find the **template issues** limiting, citing complications in searching and a lack of customization options. [ See 5 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2022928&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 5. Learning Curve Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first. [ See 4 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2023010&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Mid-Market (51-1000 emp.) 4.5/5 "Endear has brought our team closer to our clients!" What do you dislike about Endear? At first, using the platform felt overwhelming and confusing, lots of different folders/tabs/etc but we’ve managed throughout time how to make it work ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 11/18/2024 "Clienteling with Endear" 4/5 What do you like best about Endear? The built-in messaging system allows me to engage with clients directly and track all interactions in one place.Endear's user-friendly interface makes clienteling seamless, allowing me to quickly access client information and tailor my outreach. Review collected by and hosted on G2.com. What do you dislike about Endear? It would be great if the platform had more robust analytics or better integration with other tools we use.The notification system could be more customizable to help prioritize urgent client needs. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? The built-in messaging system allows me to engage with clients directly and track all interactions in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif) AN Verified User in Retail Mid-Market (51-1000 emp.) 2/12/2025 "Highly recommend!" 5/5 What do you like best about Endear? The platform is user-friendly, well-designed and makes personalized communication seamless. Review collected by and hosted on G2.com. What do you dislike about Endear? Overall, it's an excellent tool for building strong customer relationships. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Better personalization- you can send tailored messages based on a customer purchase history and preferences, leading to stronger engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Roseann R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roseann R.") RR Roseann R. Skincare consultant Small-Business (50 or fewer emp.) 2/22/2025 "Great for connecting with clients" 3.5/5 What do you like best about Endear? Building and growing customer relationships. Review collected by and hosted on G2.com. What do you dislike about Endear? Some downsides are just the response time. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Ease with communicating with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BF Brian F. System Administrator/Digital Growth Manager Small-Business (50 or fewer emp.) 9/15/2021 "Great product and great team" 4.5/5 What do you like best about Endear? I liked how easy they were to get ahold of when I needed them. Endear was flexible on training times and offered refresher training. They delivered on what they promised, and things worked. Review collected by and hosted on G2.com. What do you dislike about Endear? Like any newer platform, things need some advancement. We used the Heartland Retail feed; however, in the customer purchase history on the Endear side, it would not factor in returns from the customers total spend. The lookbook was not as flexible as they made it sound. However, we made do and fit our needs. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Being able to track sales by customer. If you have ever used Heartland Retail, you will understand the customer reporting is lacking. Endear allowed to tag customers so we could do target marketing and reporting. They gave us the ability to get customer sales reports and customer sales by salesperson easily. We also assigned customers for sales people to contact, and Endear allowed us to track what or what not the sales team was doing. Review collected by and hosted on G2.com. 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