--- title: Endear Reviews meta\_title: 'Endear Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Endear works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Endear Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively. [(16 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950122&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation. [(15 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950085&qs=pros-and-cons#reviews) Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively. [(14 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950084&qs=pros-and-cons#reviews) Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively. [(12 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950113&qs=pros-and-cons#reviews) Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. [(11 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950079&qs=pros-and-cons#reviews) Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs. [(7 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950097&qs=pros-and-cons#reviews) Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively. [(6 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950095&qs=pros-and-cons#reviews) Users find the platform lacks **missing features** like more organization options and better email selection capabilities. [(6 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950146&qs=pros-and-cons#reviews) Users find the **template issues** limiting, citing complications in searching and a lack of customization options. [(5 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2022928&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first. [(4 mentions)](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2023010&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Endear ##### 1. Personalization Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively. [ See 16 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ##### 2. Ease of Use Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation. [ See 15 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950085&qs=pros-and-cons#reviews) See Related User Reviews KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "The right choice for fashion CRM" What do you like about Endear? The ease of use to train new staff to the platform. ##### 3. Customization Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively. [ See 14 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950084&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Mid-Market (51-1000 emp.) 4.5/5 "Endear has brought our team closer to our clients!" What do you like about Endear? We’ve been able to create seamless and personal connections with our previous and new clients and communicate with them in much easier ways! ##### 4. Features Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively. [ See 12 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950113&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. KB Khat B. Mid-Market (51-1000 emp.) 5.0/5 "Seamless system for client outreach" What do you like about Endear? I love how easy the Endear app is to use for client outreach. Making buckets is extremely seamless and allows you to filter various aspects in order t ##### 5. Customer Engagement Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. [ See 11 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950079&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you like about Endear? I love that users can create creative boards to style and sell products to customers. ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you like about Endear? I appreciate how easy it is to connect with clients and gather feedback on their experience. I also like how simple it is from the client's perspectiv ### 5 Cons or Disadvantages of Endear ##### 1. Limited Customization Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs. [ See 7 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950097&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 2. Difficult Customization Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively. [ See 6 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950095&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 3. Missing Features Users find the platform lacks **missing features** like more organization options and better email selection capabilities. [ See 6 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=1950146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Wonderful Platform for Businesses" What do you dislike about Endear? I do wish that the platform had even more creative options and more organization options. ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ##### 4. Template Issues Users find the **template issues** limiting, citing complications in searching and a lack of customization options. [ See 5 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2022928&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Giselle Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giselle Y.") GY Giselle Y. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Service" What do you dislike about Endear? The inability to customize the user in templates for team connections. ##### 5. Learning Curve Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first. [ See 4 mentions ](https://www.g2.com/products/endear/reviews?filters%5Bsentiment_snippet%5D=2023010&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsei A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsei A.") CA Chelsei A. Enterprise (\> 1000 emp.) 3.5/5 "Good, But Could Be Even Better" What do you dislike about Endear? I think the process of searching for customers within our specific store is more complicated than necessary. It would also be helpful to have the abil ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Mid-Market (51-1000 emp.) 4.5/5 "Endear has brought our team closer to our clients!" What do you dislike about Endear? At first, using the platform felt overwhelming and confusing, lots of different folders/tabs/etc but we’ve managed throughout time how to make it work ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 2/25/2025 "New onboarding for menswear brand" 4.5/5 What do you like best about Endear? Onboard meetings have been smooth and easy. The academy portion of the website made my team confident enough to move forward with the process. Review collected by and hosted on G2.com. What do you dislike about Endear? Our company is just about to onboard at 2 of our 5 locations. More opinions to come as we trial but speaks volume we wanted to trial at multiple locations to start. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Bringing in more of our local customers in store Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") UL Verified User in Luxury Goods & Jewelry Mid-Market (51-1000 emp.) 4/11/2025 "Useful" 2.5/5 What do you like best about Endear? The email templates are very useful and product integration is great. Review collected by and hosted on G2.com. What do you dislike about Endear? Sometimes, the platform writes emails to my clients without the writer's or my consent. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? The customer recognizes the sender of the email, which would be difficult with our work emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 2/14/2025 "Makes Life Easier" 4.5/5 What do you like best about Endear? The best part about Endear is that client outreach can be done seamlessly as it houses all of the information you need to not only contact the customer, but to create a unique and personal experience. Review collected by and hosted on G2.com. What do you dislike about Endear? The reports endear has are somewhat difficult to read - better viewing options would be great. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Endear is solving us from using multple excel sheets to house customer information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shaquan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaquan R.") SR Shaquan R. Sales Manager Mid-Market (51-1000 emp.) 2/20/2025 "Software is pretty cool however it needs some upgrades." 2.5/5 What do you like best about Endear? Thats everything is in one place for customer communication. Review collected by and hosted on G2.com. What do you dislike about Endear? It needs development. To compete with other Clientele softwares it needs upgrades that flow and work for store and corporate alike. Engineers should work alongside the companies its creating for to see what they need. Its not the cleanest software... YET. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Cant answer this question as i am not from the tech dept. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ashley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley C.") AC Ashley C. Store Manager Mid-Market (51-1000 emp.) 11/18/2024 "Easy platform to navigate tohelp us stay conneted to our clients" 5/5 What do you like best about Endear? I love how easy and simple it is to navigate the site and being able to have all clients so easly accessiable. Review collected by and hosted on G2.com. What do you dislike about Endear? I only wish Icould selet more then 10 people at a time to email, especially when we have new products coming in. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Helping us get dollars into the store without the customer having to physically come in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 3/1/2025 "Wonderful Platform for Businesses" 5/5 What do you like best about Endear? I love that users can create creative boards to style and sell products to customers. Review collected by and hosted on G2.com. What do you dislike about Endear? I do wish that the platform had even more creative options and more organization options. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Endear helps me keep my clients organized and helps me easily reach out to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley W.") AW Ashley W. Sales supervisor Small-Business (50 or fewer emp.) 11/18/2024 "Extremely effective !" 5/5 What do you like best about Endear? I love how seamless the software is. Outreach is extremely simple and I love that repeat business can be created with endear Review collected by and hosted on G2.com. What do you dislike about Endear? So far endear has been a positive influence our business Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Endear is closing the gap while still creating a strong rapport for customers to shop while at home and return to the store Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TV Tiana v. Stylist Mid-Market (51-1000 emp.) 2/21/2025 "I love that i can create story boards of our products. I can also leave individual notes" 5/5 What do you like best about Endear? How convenient and easy it is to use. I can create special notes about my clients and save different clients into separate columns. Review collected by and hosted on G2.com. What do you dislike about Endear? Nothing that I can think of it’s great. And efficient Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Customer outreach and being able to track my outreach and sales Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 2/25/2025 "The right choice for fashion CRM" 4.5/5 What do you like best about Endear? The ease of use to train new staff to the platform. Review collected by and hosted on G2.com. What do you dislike about Endear? The analytics could be slightly more clear with converting times vs time frames. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Directly reaching out to our client and providing a more thoughtful way to engage with returning clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chance C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chance C.") CC Chance C. Retail Ambassodar Mid-Market (51-1000 emp.) 11/18/2024 "Shout out to Shyrah Clindard for introducing Endear to Allbirds! It has been nothing but great!" 5/5 What do you like best about Endear? Easy user interface, and very self explanatory. You can customize literally everything about your email. Review collected by and hosted on G2.com. What do you dislike about Endear? Little laggy sometimes, but they've added some features to counteract it. Review collected by and hosted on G2.com. What problems is Endear solving and how is that benefiting you? Staying in touch with customers, and giving them a direct line to keep in contact with the person that helped them exclusively. Review collected by and hosted on G2.com. 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