Recommendations to others considering Emburse Nexonia:
Set up is crucial...make sure that you're able to process expense reports properly but don't stop there! Also confirm that when you pay your credit card bill, your Credit Card Clearing Account AND your AP Vendor aging report both clear. I wasn't in the role during set up and while the credit card clearing account works well, the bill payment side is not set up correctly. I'm not able to do that via Nexonia which requires me to book an entry...I can clear the credit card clearing account and record the impact to cash BUT I'm not able to clear the vendor payable...which oddly does not feed over to my Balance Sheet. When we reached out to Nexonia, they were able to suggest a solution but were not able to get that solution to work. We are currently working with Intacct on a different solution...it's clunkier and more time consuming that what Nexonia suggested but it will work and what am I supposed to do with a solution from Nexonia that I can't implement?? It's a significant pain point at the moment. My strongest recommendation is to follow the entire process through from start to finish when you implement before you let the implementation team off the hook! Review collected by and hosted on G2.com.
What problems is Emburse Nexonia solving and how is that benefiting you?
I'd love for it to be easier for new users to be able to onboard themselves. This is the most frequent question we get asked and it's also the most time consuming for my staff to take care resolve. It may just be that you have resources that we are unaware of but it would be ideal to be able to send new staff a link/tutorial on how to get started and demonstrate how to complete an expense report. Also, I'd like to see Nexonia be a little more dynamic in terms of helping staff when they are struggling with a transaction. Oftentimes when they are trying to enter an expense and get stuck, they don't know how to ask us for help. We can do a Zoom call to help them figure it out, but it would be helpful if there were pop up messages that would steer them in the right direction. eg. you seem to be trying to enter an account that you don't have access to. If a message like that popped up for them, that would diagnose the issue for us and make it easier to solve. Last but not least, would like to see more helpful emails when our uploads aren't working properly. This has been a pain point for us. Or perhaps the emails could include a link to a tutorial that might be helpful to us in terms of a resolution?? Review collected by and hosted on G2.com.
