--- title: Emburse Expense Enterprise (formerly Chrome River Expense) Reviews meta_title: 'Emburse Expense Enterprise (formerly Chrome River Expense) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2254 reviews by the users' company size, role or industry to find out how Emburse Expense Enterprise (formerly Chrome River Expense) works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2254 scale: '5' date_modified: '2026-07-03' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Emburse Expense Enterprise (formerly Chrome River Expense) Reviews **Vendor:** Emburse **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,254 ## About Emburse Expense Enterprise (formerly Chrome River Expense) Emburse Expense Enterprise is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. We deliver the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. Expense serves complex, global enterprise organizations. ## Emburse Expense Enterprise (formerly Chrome River Expense) Pros & Cons **What users like:** - Users value the **ease of use** of Emburse Expense Enterprise, enjoying its straightforward interface and efficient receipt uploads. (288 reviews) - Users appreciate the **easy uploading with Chrome Snap** , making receipt management seamless and straightforward. (80 reviews) - Users value the **simplicity** of Emburse Expense Enterprise, finding it easy and straightforward for regular claims. (61 reviews) - Users value the **efficiency** of Emburse Expense Enterprise, allowing quick expense submissions and streamlined processes. (58 reviews) - Users appreciate the **intuitive design** of Emburse Expense, making report creation and submission straightforward and easy. (54 reviews) - User Interface (50 reviews) - Easy Navigation (41 reviews) - Users appreciate the **easy electronic submission** process for reimbursements, finding it simple and user-friendly. (40 reviews) - Reporting (40 reviews) - Helpful (39 reviews) **What users dislike:** - Users find the **navigation unintuitive** , struggling to identify necessary steps and options within the platform. (61 reviews) - Users find **manual entry cumbersome** , especially with complicated receipts and frequent website crashes affecting progress. (33 reviews) - Users face **frequent errors in receipt management** , including incorrect currency and difficulties in finding submitted receipts. (32 reviews) - Users experience **invoicing issues** that lead to repetitive data entry and time-consuming processes for multiple entries. (30 reviews) - Users find the **learning curve steep** , requiring significant time and resources for proper implementation and system maintenance. (30 reviews) - Users face **approval issues** with Emburse Expense Enterprise, finding the expense submission process complicated and restrictive. (27 reviews) - Inaccurate Results (27 reviews) - Users find the **time-consuming implementation and invoicing process** frustrating, impacting overall efficiency and usability. (27 reviews) - Users face **upload issues** with receipts in Emburse Expense, hindering expense entry and requiring desktop use for completion. (27 reviews) - Users find the lack of **insufficient explanations** frustrating, leading to confusion during the expense reporting process. (24 reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Reviews ### 1. Emburse Chrome River Expense is consistent and remains easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how they have updated the main page to make it even more simple to navigate. The site continues to get expense refunds back quickly. They also made customer service easier to contact and they have continued to help me. I was recently locked out of my account and they got back to me almost instantly and fixed the problem. I have also noticed that they have helped organize the funding sources that I use and I no longer have to manually input the numbers, which is very nice. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** While it is still very easy to use and organized, some of the more complicated receipts are hard to input. Also, there have been a few times the website has crashed while I am in the middle of implementing a reimbursement, and my progress was not recovered an dI had to start again. These would be some minor fixes. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I dont need to rely on communication with people to get expenses, I can just submit it into the system not have to worry about getting in contacr with anybody. ### 2. Effortless Expense Management with Emburse **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela C. | Communications Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how Emburse Expense Enterprise keeps a nice record of everything related to my expenses. It's super easy to use, especially with so many easy categories to allocate expenses to. For transportation, there's flight, ground transportation, mileage, etc., and if I use Uber or Lyft, the receipt automatically uploads to my Emburse account. Plus, I can easily take a picture of receipts with the app on my phone and upload them. The initial setup was super easy, both the desktop version and the app. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I've had a couple of instances where I can't find the receipt to allocate to my expense. For example, I upload the receipt and I incorrectly selected a different receipt, but when I go back to find the correct one, I can't find it. I think it would be helpful to have a history/library of previously uploaded or utilized receipts. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I use Emburse for personal workplace expenses needing reimbursement. It keeps a nice record of everything, is super easy with category allocation, and makes uploading receipts easy via the app. ### 3. Easy Receipt Matching, but Late-Syncing Transactions Cause Past-Due Warnings **Rating:** 3.5/5.0 stars **Reviewed by:** David H. | Co-Director of Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The organization is very nice and easy to use. I especially appreciate the receipt matching automatically if you have previously uploaded it. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** A lot of transactions aren't synced properly and will show up late and then warn you that you're submitting an expense past due. In reality it may be past due, but an expense can't be submitted if it doesn't show up. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Expense tracking across the organization. The expenses can be easily categorized and downloaded for later analysis ### 4. Still learning the ropes and things were not intuitive at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** May 14, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . ### 5. Simplifies Expense Tracking and Minimizes Errors **Rating:** 4.5/5.0 stars **Reviewed by:** Amit M. | Expense Manager., Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** In my experience, what I appreciate most is how much it simplifies the process and helps me minimize errors. It’s a comprehensive and reliable tool that lets me track my expenses in an organized way. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I’ve noticed that the customization options for some reports are a bit limited. It would be great if you could add more options so they can be tailored more easily and made even better. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Since I started using this tool, I’ve noticed several benefits. For me, the most important one is that it has significantly reduced my workload. The automation makes uploading and sending receipts much easier, which really helps lighten our day-to-day tasks. I also love that the reports are detailed, as they allow us to track expenses more clearly and improve financial control. ### 6. "It's smooth and efficient platform, with features that support quick and accurate task completion." **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** June 16, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** What I like best about Emburse Expense Enterprise is how intuitive and user-friendly the platform is. It streamlines the entire expense reporting process, making it easy to submit, track, and approve expenses efficiently. The interface is clean and organized, and I especially appreciate the automation features that reduce manual work and improve accuracy. It’s a reliable tool that helps save time and ensures compliance — a great asset for our team. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** One of the standout features of Emburse Expense Enterprise is its streamlined workflow. It makes expense reporting incredibly efficient, with smart automation that reduces manual entry and speeds up approvals. I also appreciate how accessible it is — whether on desktop or mobile, it’s easy to navigate and keeps everything organized. Overall, it’s a dependable tool that enhances productivity and simplifies financial processes **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** "Emburse Expense Enterprise is helping streamline the expense reporting process by reducing manual paperwork, improving accuracy, and speeding up approvals. This has allowed me to save time, stay compliant with financial policies, and focus more on core responsibilities rather than administrative tasks." ### 7. Great Reporting Capabilities and Easy Approval Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 09, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** As an AP Approver, I find the system intuitive and easy to use for reviewing and approving expense reports. The reporting and analytics capabilities are excellent, and the ability to export data to Excel for additional analysis is especially useful. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** One of my responsibilities is reviewing receipts and per diem claims for business trips. A recurring challenge is that employees sometimes submit expense reports without properly scanning or attaching supporting receipts, making them difficult to review. In such cases, I have to return the reports and request that the receipts be uploaded again before I can approve them. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Emburse Expense Enterprise simplifies the management of employee expenses by providing standardized approval process. It improves visibility, reduces manual effort, helps ensure policy compliance, and enables efficient tracking of both employee-paid and corporate card expenses. The reporting and analytics features are particularly beneficial, allowing us to perform additional analysis and maintain better control over spending. ### 8. Big Step Up in Expense Tracking and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** John E. | Agile Coach, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The most helpful aspect of Emburse Expense has to be the easy-to-use categorization features, that enable you to easily identify areas of expenses incurred, document them quickly, and see your overall expense report immediately, as you build it. The UI is extremely easy to use and intuitive, even for first time users, and the time it takes to document a full expense report is definitely reduced from previous expense reporting tools that we've had. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Although handled on an organization-by-organization basis, the categorization options can often seem to roll over each other and without clear examples or documented rules for each category, selecting the right one can cause a negative experience. Additional time should be dedicated to setting up categories with easy-to-understand rules and guides. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Previous expense tracking tools we used acted more like spreadsheets and outlined, line by line, whatever you entered. They offered selections for things like expense categories, dates, etc. but they did not contain the easy-to-use UI of Emburse Expense, and they also did not offer the incredibly easy-to-upload receipt tracking feature. All in all, using Emburse Expense has saved me significant amounts of time and increased my accuracy with regard to completing reports timely. ### 9. Emburse Expense has streamlined our T&E Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The automation. Prior to Emburse Expense (formerly Chrome River) our T&E process was very manual - Emburse brought our T&E process into the 21st century, allowing the process to become highly automated, thereby reducing pain points and making it easy to use. Customer Support has been great - they have been attentive to any issues we've encountered, and our initial implementation process was thorough and relatively painless. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The mobile app was slow at times , but Emburse has made improvements, making the app more user friendly for all types of expenses. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Emburse Expense has removed a lot of the manual processes that used to exist in our T&E system. From the user, all the way through the approval process and payment, Emburse has tremendously improved the efficiency of our T&E process from start to finish. Gone are the days of paper expense reports and baskets of support. Emburse has streamlined everything, and the OCR makes capturing the data simple. ### 10. Emburse handles much of our needs with process automation for A/P **Rating:** 3.0/5.0 stars **Reviewed by:** Peter T. | Accounts Payable Lead and Staff Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Unhappy with the system stability. I am an Admin for our portal but once or twice a year my access to Emburse Analytics is removed. I am also unable to access the support team and need to reach out to my account representative in order to get my access restored. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The OCR has improved some but the lack of AI elements to help with coding for our people would still be appreciated. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Love having a product that our people can use from everywhere and provides us with a place to digitally store our corporate credit card receipts. The digital document trail and approval audit tracking helps speed financial statement audits and makes accessing support documents much easier. ### 11. Emburse Expense Enterprise: User-Friendly and Consistently Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Lucrecia M. | Executive Assistant at Databricks Costa Rica, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I find Emburse Expense Enterprise to be a very user-friendly tool that’s consistently reliable and always working when I need it. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I think this tool is easy to use. However, it also includes a lot of options that aren’t always useful. That said, I understand that this isn’t really an issue with the tool itself. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It’s always up to date and, as I mentioned, it’s a very reliable platform. It helps me keep my executives’ expenses current and well organized. ### 12. Fast and Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The features have really been sped up to make the transactions move faster and money settle quicker. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Still agree that reporting needs to be enhanced. There should be a tool online that produces really good analytics and metrics in a dashboard bug I can’t seem to find this. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** The initial setup is the most crucial feature of onboarding to ChromeRiver. All of the Entity feeds have to be set up and also proper connection to a firm's Accounts Payable system can be intensive. Also, the compliance business rules are critical for ensuring speed and ease of use by the users. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** We are solving the ease of making the easiest possible user experience for our associates and easily attaching receipts to expense line items and submitting reports. The tracking button also is a huge benefit that can provide guidance for us, as system admins, to reach out to associates who have questions. ### 13. It's the easiest way to code expenses than anything else I've used in 20 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 17, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and the ease of the fields to select to enter the information. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It's cumbersome sometimes to switch from one expense report to another, or including fledgling receipts that are not inserted into one of the draft reports already. I found it difficult to back out of a report, and then attach a un allocated receipt and then include it into a report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Solves the ease of coding expenses which is always a hard thing to make the time to do. It's also easy to do on PC or on the phone app. having the ability to do either one is quite handy. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. ### 14. Fast, Sleek Performance but a Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Shanika S. | Senior Meeting and Conference Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Once you figure out how to use it, it is not difficult. It looks nice as well. It performs very well and is very quick **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It is not intuitive. You definitely have to read the directions and there is a rather steep learning curve **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is solving our credit card expense reporting and it is a great benefit to me because there is a seamless flow from one department to another. ### 15. Robust and Dynamic Expense Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan K. | Director of Finance/Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Our team has loved the imrpovements in automation, customization, and ease of use. We also love how easy it is to be an administrator with Expense. We have full control over configuration of everything - from UDAs, Workflow, Submit Compliance, and Export configurations. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** This isn't so much about Expense, but about the Emburse platform as a whole. We love the backend configurability for the Pre-Approval and Expense modules, but we wish we had the same functionality/ability for PO and Invoice. For PO/Invoice, we still have to submit tickets to Emburse for them to do the configuration on the backend. While they are quick/efficient to respond, it would still be nice to own that process on our side like we do with Pre-Approval and Expense. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** We utilize Chrome River for PO and Invoice processing, so including Expense managment (both Pre-Approval and Expense modules) has simplified our end-user experience by having everything in one palce for our staff to handle their financial responsibilities. We also leverage Emburse's virtual credit card program (Emburse vPay), which natively works with the Expense Management platform, making it a seemless and efficient process. ### 16. There are a few enhancements suggested to improve the User experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice **Reviewed Date:** May 05, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The best part about Emburse Expense Enterprise is that each expense report calculates the totals for you. Another good part is that you can upload the receipts by dragging them over. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** What is least helpful about Emburse Expense Enterprise is that you cannot adjust the total of an expense report when you notice receipt totals were initially submitted inaccurately. another dislike about this software is that you are unable to see more than one set of four (4) attachments at one time on one entry. It would be helpful if you could scroll to see all attachments to an expense report (just as you can in Adobe PDF portfolio or any other similar software). Thank you for reading this. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Emburse Expense Enterprise solves the problem of manually calculating expenses, which leaves room for error. Another problem-solving feature is that it saves paper and printing expenses. ### 17. Effortless Reimbursements and Easy Mobile App **Rating:** 4.0/5.0 stars **Reviewed by:** Vishwas P. | Manager Technical Support Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The application is really good at allowing us to add reimbursement data without much hassle. They also have a mobile app that's easy to set up and use. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There are a lot of layers when adding for a reimbursement which is difficult for new users. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** As a company, we've got a lot of reimbursements that we need to avail and this application allows to update this and get things sorted. ### 18. Chrome River - Emburse Automated Expense Management **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine M. | Accountant and Travel Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The automation of routing rules and state compliance items. Plus the ability of having so many items at the Admin fingertips to better facilitate our internal process as been very helpful. UPDATE on review 10/29/25 - it has been increasingly easier to incorporate enhancements that better serve our institution. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Over the last 2 years there are global changes to the platform that are not conducive to higher ed which sometimes makes it difficult for our overall acceptance of the platform for future use. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Be sure to know what your constituents need to get their jobs done. Include multiple departments and users into a User Group to create ideas and strategies. Biggest question to ask yourself - "what are you doing to yourselves that truly isn't necessary and complicates your process". **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Time reduction in paper-flow; automated approvals and elimination of paper. Recently during the COVID19 pandemic, we have been able to capture all expense related to COVID through the exceptional reporting based on our additions of Activity Codes within the platform to track the items. Easy expense category add on. UPDATE 10/29/25 - Emburse assisted our need to incorporate Non-travel into our already successful Travel platform which had a major impact across our campus for consistency and user ease. ### 19. Best Application for multiple things - expenses **Rating:** 4.0/5.0 stars **Reviewed by:** Vaibhav P. | Business Finance Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The application feels more smooth compared to earlier. Expense creation and submission is quick, and attaching receipts is very easy. I also like that the approval flow is clear and we can easily track the report status. Overall it has become more user-friendly and convenient for daily use. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Sometimes the system becomes slow while opening or reviewing expense reports, especially during approvals. There are occasional loading delays which affect the experience. Performance and speed can be improved further to make the process smoother. A faster search for past reports would also help. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** The Emburse Chrome River Expense application is solving the process of submitting and approving the expenses in a very effective way. We can also approve the expenses via mobile which makes it more comfortable. ### 20. Intuitive Expense Tracking Made Easy with P-Card Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus C. | Academic Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how intuitive the system is. Having it connected to my P-card makes tracking expenses a breeze. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I have had some difficulty editing certain fields, but this may be because I am new to the platform. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is solving having so many platforms to consolidate at the end of the month. Emburse streamlines things into a simple, single platform which saves time and frustration. ### 21. We can do better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** June 22, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** You see all of your expenses that have not been expensed. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Taking photos of receipts and then sharing them on the platform. AI should be able to see that we are traveling and be able to categorize each charge and expedite reimbursements quickly. Perhaps have a site where this is organized and we simply check off each expense as we go real time. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** My recommendations would save time! ### 22. Too Many Clicks: Emburse Expense Enterprise Feels Complex and Time-Consuming **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** What I like best about Emburse Expense Enterprise is that its service is electronic over physical paper. So it's possible to take photos of receipts and upload them to a main folder and then search with the AI feature to find the date of the upload and get it attached to the correct expense report. Being able to create groups of individual members on my team is also helpful, although a new group has to be created to adjust people, if I haven't been left behind on that update. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I dislike that it's still complex and time consuming to use. Way too many clicks to get to where I need to be. Learning how to use it is a curve that's not intuitive, which gets annoying when it's a process to relearn how to use it each month or every other month of assisting my boss in compiling his expense report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It's solving the submission of expense reports and tracking them, which is helpful and great. ### 23. Easy and Efficient **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** June 25, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Being able to upload the receipts with a cell phone camera on the go is great for business trips. Makes cataloging a long trip's expenses way easier. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't need a reciept for meal per diem, but I do for the daily incidentals. That's the only real annoying part of this app. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** The smart phone app certainly cuts aggravation and clutter when uploading receipts. ### 24. I don't know what this title is for and don't know how to enter it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 30, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Clearly structured and the UI feels streamlined **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It's okay once we figure out the company's expense policy. Would like to have more intelligent features like extracting dates / amounts from receipts, understand the company policy natively so it can put a cap on the amount to reimburse. Actually I'd like to see the total I have reimbursed in a year (not sure calendar year or fiscal year, still a company policy question) of each category. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** reimbursement ### 25. Weekend crew appreciation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** June 22, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Easy to use once you've used it a few times. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Found it a little difficult the first few times. I had large gaps between usage, so it was a little confusing figuring out what to choose for the expense. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It's an easy way to process the corporate card and I have had no issues keeping up and getting done in a timely manner. ### 26. Emburse Automated Our Expenses and Paid Employees Faster **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Emburse has taken us from having our employees fill out manual monthly expense reports to completely automated expense system which automatically codes transactions using AI and gets our employees paid faster and more efficiently. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** So far, there has been nothing that I dislike about this software. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Our employees are getting paid faster for reimbursable expenses like cell phone and mileage. The process of preparing statements for our corporate cards has been passed off to each employee and taken off the plate of our admin person who was wasting valuable time chasing down receipts. ### 27. Platform excels at ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** June 05, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Emburse AI extracts data accurately from receipts. The system is fairly intuitive. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The guide documents on the Emburse website appear to be a bit outdated, or maybe they aren't relevant for my organization's implementation. I got confused when reading the instructions but found it easy to click around until I submitted the expense correctly. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** The business problem is the need for reimbursement for educational expenses incurred by my work activities. ### 28. Emburse analytics is easy to use and straight forward. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment **Reviewed Date:** June 08, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ease of use and functionality. Expense reporting is easy. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There was nothing I disliked except having to key in 40 characters on this portion of the survey. Do you really want to force people to write bad things about the platform? **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Once again, I had nothing to say here but am being forced to key in 40 character, please change this. Made me want to quit survey. ### 29. Centralized Expense Tracking with Well-Organized Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Fabiola L. | Account Executive., Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** What I like most is that everything is centralized in one place, which makes reviewing, approving, and tracking expenses much easier. The reports are also well organized, and that saves me a lot of work. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The downside is that customizing the boards isn’t easy without support. On top of that, support is slow, even though it does eventually work out. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I like it because it solved the chaos of lost receipts and errors in my Excel spreadsheets. Now everything is digitized and well organized, expense policies are followed properly, and it has truly been an excellent investment. ### 30. This was a quick experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** June 29, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I had a great experience with Expense Enterprise. The interface is simple and easy to use. I was able to submit my first report without error or cause for delay **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** n/a I cannot give a review because nothing that I came across gave me any hardships **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I currently have no other way to document my expenses. ### 31. great tool - needs better sorting and filter to auto match reciepts to CC items, and calc GST **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 29, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** ability to email or upload receipt emails/docs etc **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Have to manually match reciept emails to CC items, and also manually calculation NZ GST (taxes) - it shoudl be able to suggest GST value and then you can amend/remove if needed - for NZD domestic items. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** removes the need for manual spreasheets and photcopy/scan reiecpets. ### 32. AMAZING **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** May 19, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** That you can take a picture of your transcations right on the spot with the app its amazing because you dont have to keep up with every ticket **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** that it makes you have to change the meal to single/group if its of a higher amount **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** makes doing work work expenses very easy and allows you to not have to keep every single ticket because you can take aphoto of it on the spot ### 33. Efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** May 01, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** On a bookkeeping side, utilized the right way would be very helpful. and user friendly for just about anyone and could be used in most any company setting. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There may be some minor adjustments needed. For example, for me I see most of the people by pass put the starting point and destination in when they are entering their milage. They could enter anything and I would have no idea if it right or wrong, because my CI team work remote and travel alot. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I like the receipt scanning, and it reads most of time, amounts and date automatically. Images are clear and easy to read. Its handy for my team because they can access it from their phones. ### 34. somewhat easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** May 26, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** somewhat easy to use without needing traning. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Some, of the classifications are confusing, such as entering a business expense that is a business development meal but requiring that you add an external attendee when, in fact, as a salesperson, I need to sell myself to internal departments. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is solving the problem of not having an efficient system where we can upload receipts and submit easily for reimbursement. ### 35. In education/CP, I simplify expenses, track easily, save time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 11, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Emburse Expense Enterprise makes expense reporting effortless by streamlining submissions, simplifying approvals, and providing clear tracking. It saves me significant time, reduces errors, and allows me to focus on more impactful work in the education/CP sector. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** While Emburse Expense Enterprise is efficient overall, I find the interface occasionally less intuitive, with certain workflows requiring extra clicks. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Emburse Expense Enterprise solves the challenge of manual expense reporting by streamlining submissions, automating approvals, and providing real‑time tracking. ### 36. Easy to use and friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Carolina G. | Sr Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The intuitive interface makes it remarkably easy to capture receipts through the mobile app, automatically extracting key data points and eliminating manual entry headaches. Unlike competitors like Concur or Expensify, Chrome River's drag-and-drop functionality and configurable dashboard allow me to organize expenses exactly how I prefer, saving valuable time during my weekly submissions. The system's smart OCR technology is impressively accurate in reading receipts, while the automated policy compliance checks help prevent errors before submission. I particularly appreciate how the platform remembers frequent expenses and vendors, making recurring weekly submissions nearly effortless. The real-time currency conversion and integration with corporate credit cards further demonstrate how Chrome River truly understands and caters to end-users' needs, making it my preferred choice for expense management. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** While Chrome River Expense offers a robust and generally user-friendly expense management platform, it falls short in modern integration capabilities that could significantly enhance its efficiency. Despite its strong OCR capabilities and intuitive interface, the platform lacks seamless integrations with commonly used business services like Uber, Lyft, and food delivery apps, forcing users to manually input these frequent expenses. The absence of AI-powered predictive analytics and smart automation features means users still need to perform redundant steps in expense categorization and allocation, particularly for recurring expenses. For instance, implementing AI could automatically predict expense categories based on historical data, vendor recognition, and spending patterns, reducing the manual effort required in expense reporting. Additionally, real-time integration with popular business apps would eliminate the need for receipt uploads and manual entry altogether, streamlining the entire process. As competitors continue to advance their AI capabilities and third-party integrations, Chrome River needs to evolve in this direction to maintain its competitive edge in the expense management space. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Chrome River Expense has revolutionized my expense management workflow by eliminating the tedious manual processes I previously faced with spreadsheets and paper receipts. As a frequent business traveler, the platform helps me efficiently track and submit all my expenses, from hotel stays to client meals, directly through their mobile app while on the go. The system's automated receipt capture and storage has eliminated the stress of losing important receipts, while its built-in compliance rules ensure I'm always within company policy before submission. The platform's ability to handle multiple currencies and automatically calculate exchange rates has been invaluable for international expenses, saving me significant time in calculations and conversions. Additionally, Chrome River's approval workflow provides clear visibility into the status of my expense reports, and the automated routing to appropriate approvers has drastically reduced reimbursement times. The dashboard's spend analytics also helps me better understand my expense patterns and maintain better budget control, making it an indispensable tool for my business expense management needs. ### 37. Emburse Expense Enterprise: A streamlined and Faster Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sean S. | Medical Education Program Coordinator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I've noticed that the overall speed and responsiveness have improved significantly compared to my earlier experiences. Submitting reports and uploading receipts now feels much faster, ad the platform is better at handling multiple attachments without lag. I also appreciate the recent interface updates, which make navigation smoother and less confusing. These changes save time and reduce frustration, especially when I'm submitting multiple reports in a single session. Overall, the recent improvements have made Emburse Expense Enterprise a much more efficient and user-friendly platform, which is why I've raised my rating to a 9 out of 10. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Although the system is much faster now, there are still times when the receipt scanning feature struggles to capture details accurately. This requires extra manual entry, which slows down the process. A more reliable auto-populate function for vendor names, dares, and amounts would be a big improvement. It would also help if the dashboard offered clearer tracking of where each report stands in the approval chain, so users don't have to email approvers for updates. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It provides a centralized platform for expense and reimbursement management. This ensures compliance, creates a clear audit trail, and allows reports to be tracked and approved electronically. While it can be time consuming, it ultimately benefits the organization by standardizing the reimbursement process and reducing errors compared to manual methods. ### 38. Learning cliff not learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** March 20, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The auto classification of receipts saves me a ton of time. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The most efficient order of operations is not obvious, and I have to figure it out by trial and error. Also, the login link is non-intuitive - I've spent far too much time trying to log in to the wrong Chrome River site. The transition from Chrome River to Emburse no just you can just stream themse was awkwardly, handled the receipts multiple times and realized them in the wrong app. I find the whole expense process more frustrating than it has to be to the point where I'm lobbying for per diems instead purely on the time-saving business case **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Getting paid back for the money I spend on business purposes, mainly travel and trade shows, along with events for my staff ### 39. Seems very simple and straightforward, intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** June 28, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Not sure I've only used it for 2 expense reports. It's quite intelligent at labeling expense types. The email function works well too. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't have anything I dislike about Emburse so far **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** An organization space for receipts I don't want to hold physical copies of ### 40. It's just so simple and awesome to create expense and submit in few minutes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy **Reviewed Date:** May 21, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Simply Cool and easy to fix if the system requires additional details like invoice no. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Currently the snaps have to get organized by week, month and year, so that gives user a super quick data to attach the right CR snaps for the respective invoices. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Sorting required by week, month and year to quicky attach the right docs/images to the invoice for approval. ### 41. Intuitive, Efficient Approval Flow with Helpful Push Notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh D. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how it keeps everything moving with clear push notifications. The approval flow is transparent and efficient, the app is very intuitive, and the system automatically extracts data from receipts, which minimizes manual errors. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** What I’m not entirely convinced about is that it sometimes slows down when loading large reports, which ends up delaying the process. That’s all. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It has saved me a lot of time by completely eliminating paperwork and automating refunds. It also helps me spot spending patterns and reduce unnecessary costs. ### 42. Mechanical supervisor as my job. A good tool for expense claim **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** May 26, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** It saves papers. when I use it, the logical line is clear. It's easy to correct when mistakes has been found. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Nothing , It takes time to learn a new tool. However, It would be helpful if we have several instructions which are 100% suitable for employees. We could learn it easier **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I am new user, not sure ### 43. Usable but could be much improved **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** February 02, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The upsides of using it are the email notifications reminding you to submit expenses. I like that tiles are easy to navigate and are named in ways that are easy to understand - just wish there were more of them for more diverse areas of products and services. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There need to be more tiles - we need more specific options as well as more broad buckets that we can use for multiple expenses and then specify the details in the notes section. Similarly, we need the mobile app to improve tremendously. The mobile app doesn't let you see the expense needed until you go to create one - the process should work in reverse. Let me see the charges needed and then I can create a report from there. The mobile app is horribly designed and virtually unusable. The computer app is preferable and better - although that one needs to be adjusted as well - it should be easier to go back and edit expenses or see what I have input in the past. Sometimes it takes cumbersome navigating and multiple clicks until I can even see whether it was direct, indirect, or field. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I appreciate that that they are adding more tiles,. I also like that they are making it easier to recall and resubmit expense reports. I also like that now others can edit my sent expense reports instead of me having to resubmit multiple times. Makes it much more collaborative and easier to navigate as a team. ### 44. If there were a few more optimizations, I think this could be an easy 10/10. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** May 01, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like that I am able to search for specific Chrome River reports when reconciling expenses, especially for reports made by colleagues. The ease of use has improved like the new packets implementation (huge huge improvement!) **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Again, implementing the optimizations I suggested would make this easily a great tool for accounting - without it, I do feel my workflow is hindered a bit. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Chrome River benefits my department because the expenses are easy to track, there's an accountability system, and the approval workflow is nice to have - with a large University like UNM, this has been a great tool for tracking various expenses and reconciliation. ### 45. Intuitive UI That Makes Receipt Uploads a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Chrome River is has a good user interface and is intuitive to use and upload receipts. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't have any major dislikes. Sometimes it can get repetitive if you have multiple receipts to upload but it does make the process smoother. I suggest to save your expenses and upload at once. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It benefits me to be able to easily and quickly get reimbursed for work expenses. ### 46. Excellent UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** May 22, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Everything is available to you on one screen. Nothing requires you to go to a different page or URL. Also, the AI-assisted receipt scanning is A1. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I'm unable to copy similar trips taken. This would greatly increase the efficiency of submitting expense reports. I take the same trip biweekly. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Just expenses in general when driving. ### 47. Flexible but Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Christy S. **Reviewed Date:** November 10, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I find that Emburse Expense Enterprise significantly enhances employee satisfaction when entering expense reports, which is a critical aspect for maintaining morale and efficiency within the team. I really appreciate the flexibility it offers to modify things on the fly, like adding tiles and creating warnings. This adaptability allows me to address and resolve issues internally as they arise, without needing extensive external support, which saves time and resources. This kind of in-system flexibility is incredibly valuable for efficiently handling unexpected problems and keeping the expense reporting process smooth and user-friendly. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I find approving expense reports to be much harder due to the unavailability to itemize expenses, which creates accounting issues and leads to frustration among employees who do not know how to split expenses. It would be beneficial to have the ability to itemize expenses, as it doesn't alter the reimbursement amount but affects the expense coding. Additionally, it would be preferable to be able to add and remove receipts at the approver's level. Lastly, the option to turn off the required comments when Account Payable adjusts project descriptions would be a helpful improvement. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I find that Emburse Expense Enterprise enhances employee satisfaction with expense report entry and offers flexibility to address issues in-house by allowing changes on the fly, such as adding tiles and creating warnings. ### 48. Paperless efficiency and automated approval routing **Rating:** 4.5/5.0 stars **Reviewed by:** Karen K. | Assistant Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I love that Chrome River takes the paper shuffle of our expense reimbursement process out of the equation. It's completely electronic from start to finish. Approvals flow through e-mail and are super-easy (just click the green "Accept" button!) for our attorneys and staff. This has ultimately shortened the time from expense report entry to reimbursement, resulting in happier employees. Also, automated routing ensures that all appropriate approvals for the particular expense amount or type are obtained. It's a very sleek, sophisticated, yet simple to use system. I would recommend it to any organization looking to improve their expense reimbursement experience! Chrome River offers annual conferences to update their customers of new features, best practices, what's coming, etc. I attended the conference in 2025 in Nashville and it was their best ever! **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Though Emburse has made great strides in reporting through their Emburse Analytics portal, I don't like that only one creator license is included with our subscription. We need to pay for additional licenses to create reports. And while the reports you can create are very flexible - you can report and filter on just about any field - you are only limited to 5000 records in the output file. So, I think Analytics has a little ways to go to be more useful. And I think Emburse should grant at least two creator licenses for each customer as part of the regular monthly subscription. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Easier visibility into pending expense reports (who is holding up the reimbursement?), paperless environment (no more expense reports milling around the firm, with potential for getting lost), all approvals ensured (no more "sending them back" for additional approvals because they weren't obtained the first time). We also have the ability to edit our routing rules ourselves, which is a plus if we have a simple change to make. **Official Response from Rachel Lurie:** > Hi Karen, thanks for sharing your feedback, it's great to hear that you've had a five-star experience! In regards to reporting, we are always looking for ways to improve and enhance these features. Our Standard Reports are designed to be easy and intuitive to use for the majority of our user-base; while our AdHoc Reports are more advanced and may require some additional training. We do offer digital webinars and other online training courses on AdHoc Reporting, and your customer success manager is always available to assist as well. Please reach out if we can help out at all! Thanks again, Rachel ### 49. On the point and good support from the travel agent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 25, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** easy to use and quicker and user friendly **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Nothing to spot on so far. I am able to use it cause is it intuitive **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I am able to scan the receipts quickly and with no effort. ### 50. Empowering Others and Increase the RoI **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | Travel and Expense Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** First, it starts with the Employee Experience. After rolling out the new Mobile App, the highly improved OCR and AI features built in allows the receipt "management" aspect to quickly and accurately capture the receipts, allowing it to easily merge with the Credit Card transaction upon its arrival. Then using the Emburse Analytics to not only manage things from the Administrator's point of view, but with thoughtful collaboration of various stakeholders thru out the company we have dashboards, reports, designed and scheduled for various positions to save them time and quickly answer their key information, help manage their assigned employees, and then make better business decisions. This has saved us numerous hours and more importantly removed the need for many "RFIs" Request For Information" coming to AP for that information. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** As you get more and more into the analytics, it would be nice to have a "DATE TIME STAMP" on the last update, so we know that the information has items updated up to a certain point. Right now it does update every 50-90 mins, is good, but there are times having REAL TIME vs NEAR TIME would be beneficial, but I still love the information. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** At MBI International, having the information pulling from Emburse has been key as waiting for it to export and post into Oracle (ERP) you only see those costs exported. By fulling utilizing the Emburse Analytics, it allows you to easily see the expense and where it sits. Project Managers are now using their dashboards to review their specific projects and easily pull the receipts, and corresponding report for client questions. We easily track and carefully watch the "billable" expenses to ensure they export swiftly ensuing our clients are billed TIMELY increasing the cashflow into the company. Year end was the best in history with 98.6% of $25.4M in Expenses were exported. Of the 1.6% not exported, only 24.6K was over 30 days old. Again, using the business acumen, analytics along with the expense module, allowed us to increase the RoI, by using the tools together. System Health check with our QBR and our CSM, stated, this is a "poster child" as all internal functions are streamlined It is simply using the Analytics not just for DATA, but then dig deeper and find out issues, and then improve the system based on reports, i.e. Return Reports, What's the Cause, Who's the Cause. Allows us to do targeted training, add new quick guides, all about improving the system and educating the employees to enhance their experience. Out of Pocket expenses thru analysis allowed us to move the needle from 80% Adoption to 93% adoptions increasing our "rebate", giving us more insight into vendor analysis, increase compliance, etc. Overall, it has been a banner year for the AP Side with the automation of Expense Module. ## Emburse Expense Enterprise (formerly Chrome River Expense) Discussions - [How can we implement robust process to find chronic policy violaters?](https://www.g2.com/discussions/25494-how-can-we-implement-robust-process-to-find-chronic-policy-violaters) - 1 comment, 1 upvote - [Is there a Mobile App version?](https://www.g2.com/discussions/is-there-a-mobile-app-version) - 2 comments, 1 upvote - [What would be a fastest way to add all my miles instead of one by one if I drive the same distance?](https://www.g2.com/discussions/what-would-be-a-fastest-way-to-add-all-my-miles-instead-of-one-by-one-if-i-drive-the-same-distance) - 1 comment, 1 upvote - [What is the process for recommending changes to the existing CR interface?](https://www.g2.com/discussions/what-is-the-process-for-recommending-changes-to-the-existing-cr-interface) - 1 comment, 1 upvote - [How do I archive our expense reports for offsite storage for audit purposes](https://www.g2.com/discussions/14748-how-do-i-archive-our-expense-reports-for-offsite-storage-for-audit-purposes) - 1 comment, 1 upvote - [View Emburse Expense Enterprise (formerly Chrome River Expense) pricing details and edition comparison](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+20%3A31%3A20+-0500&secure%5Bsession_id%5D=059d9232-2dae-4922-89a7-d1712ad248d6&secure%5Btoken%5D=52436f1a6dc0c1693106d473039d6c431c1be7d190b4f418d0bde324629319b7&format=llm_user) ## Emburse Expense Enterprise (formerly Chrome River Expense) Integrations - [Aderant Expert](https://www.g2.com/products/aderant-expert/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Itinerary Management - Trip Notifications - Advanced Integrations **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Complex Approval Workflow **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Emburse Expense Enterprise (formerly Chrome River Expense) Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,999 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - 4.5/5.0 (5,652 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews)