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Ellucian Student Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the centralized information provided by Ellucian Student, facilitating streamlined access to vital resources. (1 mentions)
Users value the comprehensive features of Ellucian Student, enhancing functionality and support for a robust experience. (1 mentions)
Users value the effective customer support from Ellucian Student, benefiting from strong documentation and community resources. (1 mentions)
Users value the ease of access to resources, including documentation and community support for Ellucian Student. (1 mentions)
Users find Ellucian Student easy to use, enabling them to accomplish their tasks efficiently as higher education professionals. (1 mentions)
Users often face technical issues like error codes and challenging support, complicating the overall software experience. (2 mentions)
Users experience access limitations during implementation, facing extensive training and challenging support across departments. (1 mentions)
Users face significant learning difficulties during implementation, requiring extensive training and struggling with fragmented support. (1 mentions)
Users report poor support from Ellucian Student, citing frustrating delays and ineffective communication across departments. (1 mentions)

Top Pros or Advantages of Ellucian Student

Top Cons or Disadvantages of Ellucian Student

Ellucian Student Reviews (263)

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Reviews

Ellucian Student Reviews (263)

View 2 Video Reviews
3.4
263 reviews
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CS
Criquett S.
Vice President of Student Services
Mid-Market (51-1000 emp.)
"Streamlined Student Management, Exceptional Usability"
5/5
What do you like best about Ellucian Student?

I love Ellucian Student for its user experience focus and robust functionality. It helps staff manage complex processes efficiently while providing accessible tools for students to navigate their academic journey. The degree planning tools are comprehensive and easy to use, assisting both advisors and students in reducing time to completion and ensuring a clear academic pathway. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

There are varying views of information depending on where users are working within Ellucian Student, which can create inconsistencies. A more unified interface would help ensure a common understanding across functions. Additionally, expanding certain capabilities - such as batch processing - for SaaS clients would further enhance efficiency. Review collected by and hosted on G2.com.

Allyssa M.
AM
Allyssa M.
Director of Recruitment, GCS
Mid-Market (51-1000 emp.)
"Great Integrations, but Limited Flexibility and Occasional Slowness"
3.5/5
What do you like best about Ellucian Student?

Ability to integrate with other shared systems at our Institution. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

It is not very flexible to use and can run slow. Review collected by and hosted on G2.com.

Kristin B.
KB
Kristin B.
Director, Enterprise Information Systems
Mid-Market (51-1000 emp.)
"Director, Enterprise Information Systems"
3.5/5
What do you like best about Ellucian Student?

The options available from Ellucian and user groups. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

Number of institutions running the software and user groups. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Ellucian Banner Student: A Comprehensive but Complex SIS Solution"
2.5/5
What do you like best about Ellucian Student?

What I like best about Ellucian Banner Student is its ability to centralize and manage the entire student lifecycle within one integrated system. From admissions and registration to financial aid and degree tracking, Banner provides a unified platform that supports collaboration across departments. Its strong data infrastructure also enables institutions to maintain accurate records and generate detailed reports, which is especially valuable for accreditation, compliance, and institutional planning. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

What I dislike most about Ellucian Banner Student is its outdated user interface and steep learning curve. The system can feel unintuitive, especially for new users or those without technical backgrounds. Many processes require multiple steps that aren’t always clearly labeled or logically organized, which can lead to frustration or errors. Additionally, making even minor system changes or configurations often requires IT involvement or vendor support, which can slow down responsiveness and innovation. Review collected by and hosted on G2.com.

Alyssa M.
AM
Alyssa M.
Programmer Analyst
Mid-Market (51-1000 emp.)
"Ellucian is the "Go To" solution for all your Higher Education needs - the SIS being one MAJOR part!"
5/5
What do you like best about Ellucian Student?

There are two Ellucian SIS products: Banner, and Colleague. Colleague is touted as the smaller, cheaper option for smaller schools. Banner is the full-fledged SIS with all the bells and whistles. They have pretty decent documentation, "action line" support, and a forums community. Join your local "Banner Users Group" as well for more resources. Ethos is going to be great for integration but at this time there's not enough stuff using it, and not enough customizability there. Anything you want - Ellucian has, but you need to make sure you set it up right the first time. Go for the training, consultants, all that. They know how to work their product the best. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

If you're transitioning from one SIS to another, there's no such thing as an easy implementation - it will be a nightmare to transfer all of your stuff. Because it is its own "beast", it will require extensive training. They're pushing everyone to SaaS which would be fine if you're already moving from one place to another, but if you've been on-prem or hosted, it is not a good idea to move to SaaS. Also, their support sucks. You'll find great agents in individual departments but as a whole, they are so silo'd and as soon as a problem isn't specific to that one domain, well, you're going to have issues because they'll throw your ticket back and forth to different departments and point the finger at everyone else. Review collected by and hosted on G2.com.

Kelli G.
KG
Kelli G.
Financial Aid Specialist - Reporting and Reconciliation
Mid-Market (51-1000 emp.)
"Colleague - Financial Aid Functionality"
5/5
What do you like best about Ellucian Student?

I've been using the Financial Aid screens in Colleague for 20 years. I like that, once you're familiar with the screens, they're laid out in a manner that makes them easy to read and easy to find information.

One of the other features that I use all the time is the tracking of the award history on the AIDE screen, it's good to know who/when changes were made when answering questions from students. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

I think one of the biggest downfalls of using the Financial Aid screens in Colleague is that there does not seem to be one master list of screens and what those screens can do for us. We have many reports that our IT department has written for Colon Prompt and Colleague Reports that we need to function on a daily basis and yet I still just ran across a screen in an online blog that nobody in my office knew about, yet did exactly what we have an internal report for. We could've been using this screen all along instead of having to re-create the wheel.

At least for me, when I started using Colleague, the learning curve was pretty steep as there was no guidance or manuals that I could reference as a regular user of the system. You either found the screens you needed or you didn't. The FASI screen is really the only "gateway" screen that will intuitively lead to other screens you need, otherwise you just have to dig around, ask coworkers and hope you can find the information you need.

It would be nice if Ellucian had a list of FA related screens and maybe even a video tour of the main screens and what you can find where for new users. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Solid product without many competitors"
3.5/5
What do you like best about Ellucian Student?

It is all encompassing and they have modules for every possible feature you could use. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

It is almost overwhelming and requires dedicated staff to keeping all of the parts working as needed. Review collected by and hosted on G2.com.

Kamika H.
KH
Kamika H.
Math Tutor
Enterprise (> 1000 emp.)
"Great for registrar purposes and enrollment"
5/5
What do you like best about Ellucian Student?

Easy to use, and simple. I am able to do what I need to do as an higher education professional. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

Sometimes I did get error codes, however I think it has more to deal with the school network and connectivity (VPN) since I use this software as I work from home. Review collected by and hosted on G2.com.

Robert M.
RM
Robert M.
Assistive Technology and Services Coordinator, Disability Resource Center
Mid-Market (51-1000 emp.)
"Useful Data Management Software"
4.5/5
What do you like best about Ellucian Student?

Straightforward and easy to use, and there aren't any huge bells and whistles feature wise, but for this sort of software, this is ok. I'd recommend it to anyone who is looking to use this sort of software program for data management. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

Having to memorize the names for the Banner screens, or not knowing what screens I need to look for. This changed once I started using the software more frequently, but it would be helpful if there could be some sort of index to search from. I would use this most days for information gathering, data entry, etc. Review collected by and hosted on G2.com.

Tracey D.
TD
Tracey D.
Instructional Systems Administrator/Adjunct Professor
Mid-Market (51-1000 emp.)
"Great Experience for Students"
5/5
What do you like best about Ellucian Student?

As a student and staff, I feel that Banner Student provides students with all of the information they need in a single location. I can find everything I need to know about my courses, my grades, and my transcript, not to mention registration. We just upgraded and I am really enjoying the new features and sleek look, since I use it daily. Review collected by and hosted on G2.com.

What do you dislike about Ellucian Student?

I am getting accustomed to the new interface, so I would say at this point, the only thing I dislike is not being able to find all of the information I need. I'm sure as I continue to use it, I will be able to locate everything quickly. Review collected by and hosted on G2.com.