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The software was ok until they changed it and then it went downhill really badly and then they blamed their customers instead of taking responsibilty. Review collected by and hosted on G2.com.
We were a customer of theirs. They changed their internal system and removed our credit card details. We received a request to enter our credit card details in their new system but it would not accept it. We attempted to contacted them but go not reply. The service was cut off and we thought fine end of the matter.
Then a few months later we get a contact through our website (eKomi had the directors contact details and email address from the set up process but we never received any emails from them about an issue) threatening with legal action and demanding we pay all the bills including after they cut off the service.
We replied to ask what the issue was and they advise that no one had replied that had sent us numerous emails - we checked every address and no one had received any emails from them. We provided proof of this to eKomi and they simply didn't care. They sent internal screenshot of some messaging system they used but they didn't come to us. That is a major red flag.....
I want to remind any readers of this that eKomi software is designed to send emails to your customer for feedback. if they can even contact their own customers about an issue - what good is their software to you?? Seriously utterly incompetent.
We had a signed a year contract which was already finished when the issue with credit card happened - just for clarity the issue was on their side with their new system - nothing to do with our credit card. We had screenshots from the issue when we attempted to contact them.
Again eKomi didn't care - they claim the contract renews for 12 month each time automatically without any notification or consent from the user.... seriously talk about draconian.... Is that even legal?
They threatened us with legal action to pay the full 2nd year including the months after the service had been stopped. The finance person couldn't care less - she only cared about getting money out of us. The fact their software failed miserably and the issue was entirely on their side and they didn't respond to our request for help meant nothing to her.
There are many alternatives out there - All I know for sure is eKomi should be avoid at all cost. Review collected by and hosted on G2.com.
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