Introducing G2.ai, the future of software buying.Try now
Compare Trustpilot and eKomi 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
rater8
Visit Website
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (69.2% of reviews)
Entry-Level Pricing
Starting at $299.00
No pricing available
Trustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing planseKomi
Star Rating
(14)2.8 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about eKomiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trustpilot excels in ease of use with a score of 8.0, while eKomi falls behind at 6.2. Reviewers mention that Trustpilot's user interface is intuitive, making it easier for small businesses to navigate and manage their reviews effectively.
- Reviewers say that Trustpilot's quality of support is significantly better, scoring 7.2 compared to eKomi's 3.8. Users on G2 highlight that Trustpilot's customer service is responsive and helpful, which is crucial for businesses needing timely assistance.
- G2 users mention that Trustpilot offers superior reporting features, particularly in revenue reporting (7.4) and dashboard usability (7.8), while eKomi's reporting capabilities are less robust, leading to frustrations among users who need detailed insights.
- Users say that Trustpilot's reviewer validation feature (6.4) is more effective than eKomi's (5.6), with reviewers noting that Trustpilot's process helps ensure the authenticity of reviews, which is vital for maintaining trust with potential customers.
- Reviewers mention that Trustpilot's integration and API capabilities (5.0) are more flexible compared to eKomi's (4.4), allowing businesses to seamlessly connect with other tools and platforms, enhancing their overall workflow.
- Users report that Trustpilot shines in its community Q&A feature (6.0), which fosters engagement and interaction, while eKomi's similar feature (5.0) does not provide the same level of user interaction, leading to a less vibrant community experience.
Pricing
Entry-Level Pricing
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
eKomi
No pricing availableFree Trial
Trustpilot
Free Trial is available
eKomi
No trial information availableRatings
Meets Requirements
7.5
204
4.8
11
Ease of Use
8.0
207
6.2
11
Ease of Setup
7.6
115
5.8
6
Ease of Admin
7.8
107
4.2
6
Quality of Support
7.0
191
3.8
10
Has the product been a good partner in doing business?
6.8
105
3.1
6
Product Direction (% positive)
6.2
200
4.7
11
Features by Category
Collection
5.9
36
|
Verified
6.3
5
6.2
35
|
Verified
4.7
6
5.7
33
|
Verified
5.0
6
6.5
31
|
Verified
5.6
6
Feature Not Available
5.0
6
Agentic AI - Review Management
5.7
10
Not enough data
5.7
10
Not enough data
Moderation
5.8
30
|
Verified
5.6
6
6.0
30
|
Verified
4.2
6
6.0
27
|
Verified
5.0
6
Use Cases
6.4
29
|
Verified
5.6
6
6.2
27
|
Verified
5.6
6
5.7
30
|
Verified
4.2
6
Administration
Feature Not Available
4.2
6
6.4
25
|
Verified
4.7
6
6.5
26
|
Verified
4.7
6
6.3
28
|
Verified
4.7
6
Feature Not Available
4.7
6
Display Options
6.4
29
|
Verified
4.4
6
5.7
28
|
Verified
3.9
6
5.6
27
|
Verified
4.4
6
5.8
28
|
Verified
5.0
6
Generative AI
5.6
16
Not enough data
Consumer Intelligence
7.6
87
|
Verified
Not enough data
6.8
65
Not enough data
7.0
62
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
6.7
54
|
Verified
Not enough data
7.7
82
|
Verified
Not enough data
Media Monitoring
6.6
52
|
Verified
Not enough data
6.6
53
|
Verified
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
14
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Trustpilot and eKomi are categorized as Review Management
Unique Categories
Trustpilot is categorized as Online Reputation Management
eKomi has no unique categories
Reviews
Reviewers' Company Size
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eKomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Retail
23.1%
Chemicals
15.4%
Accounting
15.4%
Telecommunications
7.7%
Public Safety
7.7%
Other
30.8%
Discussions
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
eKomi has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
