# Trustpilot vs eKomi Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Trustpilot excels in user satisfaction, with many praising its **simple and easy-to-use interface**. Users appreciate the platform's ability to facilitate honest reviews, making it a go-to choice for businesses looking to enhance their online reputation.
- **According to verified reviews** , eKomi is noted for its user-friendliness, particularly in conducting pulse surveys and analyzing results in real-time. This feature is highlighted as a significant advantage for businesses seeking to gather employee feedback quickly.
- **Users say** that Trustpilot's implementation process is notably smooth, with many highlighting the **intuitive onboarding wizard** that helps new users get started without hassle. This contrasts with eKomi, where some users have expressed challenges in setup and configuration.
- **Reviewers mention** that Trustpilot's support quality is a strong point, with a higher satisfaction score compared to eKomi. Users have shared positive experiences regarding the responsiveness and helpfulness of Trustpilot's support team, which is crucial for businesses needing timely assistance.
- **G2 reviewers indicate** that while eKomi provides valuable tools for generating user reviews, it falls short in overall satisfaction compared to Trustpilot. Users have noted that although eKomi is easy to use, it lacks some of the advanced customization options that Trustpilot offers, such as **widget customization for web development**.
- **According to recent feedback** , Trustpilot is recognized as the **industry standard for public customer reviews** , which gives it a significant edge in credibility and market presence. In contrast, eKomi, while useful, has a smaller footprint in the review management space, as reflected in its lower total number of reviews.



| | Trustpilot | eKomi | 
|---|---|---|
| **Star Rating** | 3.4 out of 5 | 2.8 out of 5 | 
| **Total Reviews** | 258 | 14 | 
| **Largest Market Segment** | Small-Business (61.2% of reviews) | Small-Business (69.2% of reviews) | 
| **Entry Level Price** | Starting at $299.00 | No pricing available | 

---
## Top Pros & Cons

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (4 reviews)

Cons:
- Poor Customer Support (10 reviews)
- Review Issues (10 reviews)

### eKomi

**Not enough data**

---
## Ratings Comparison
| Rating | Trustpilot | eKomi | 
|---|---|---|
  | **Meets Requirements** | 7.5 (219 reviews) | 4.8 (11 reviews) | 
  | **Ease of Use** | 8.1 (223 reviews) | 6.2 (11 reviews) | 
  | **Ease of Setup** | 7.8 (129 reviews) | 5.8 (6 reviews) | 
  | **Ease of Admin** | 7.8 (107 reviews) | 4.2 (6 reviews) | 
  | **Quality of Support** | 6.9 (205 reviews) | 3.8 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.8 (105 reviews) | 3.1 (6 reviews) | 
  | **Product Direction (% positive)** | 6.1 (214 reviews) | 4.7 (11 reviews) | 

---
## Pricing

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

### eKomi

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Trustpilot** | 6.1/10 | 53 |
| **eKomi** | 4.9/10 | 6 |

#### Collection

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Authentification** | 6.1 (38 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Review Forms** | 6.5 (39 reviews) ✓ Verified | 4.7 (6 reviews) | 
| **Personalization** | 5.8 (34 reviews) ✓ Verified | 5.0 (6 reviews) | 
| **Engagement** | 6.7 (33 reviews) ✓ Verified | 5.6 (6 reviews) | 
| **Community Q&A** | Feature Not Available | 5.0 (6 reviews) | 

#### Agentic AI - Review Management

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Adaptive Learning** | 5.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (10 reviews) | Not enough data | 

#### Moderation

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Reviewer Validation** | 6.0 (33 reviews) ✓ Verified | 5.6 (6 reviews) | 
| **Response Types** | 5.7 (35 reviews) ✓ Verified | 4.2 (6 reviews) | 
| **Legal Agreements** | 6.0 (27 reviews) ✓ Verified | 5.0 (6 reviews) | 

#### Use Cases

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **E-commerce** | 6.6 (30 reviews) ✓ Verified | 5.6 (6 reviews) | 
| **Retail** | 6.3 (28 reviews) ✓ Verified | 5.6 (6 reviews) | 
| **Customer Service** | 5.9 (31 reviews) ✓ Verified | 4.2 (6 reviews) | 

#### Administration

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Incentives** | Feature Not Available | 4.2 (6 reviews) | 
| **Syndication** | 6.7 (27 reviews) ✓ Verified | 4.7 (6 reviews) | 
| **Insights** | 6.8 (29 reviews) ✓ Verified | 4.7 (6 reviews) | 
| **Content** | 6.3 (28 reviews) ✓ Verified | 4.7 (6 reviews) | 
| **Sampling** | Feature Not Available | 4.7 (6 reviews) | 

#### Display Options

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Badges** | 6.4 (29 reviews) ✓ Verified | 4.4 (6 reviews) | 
| **Widgets** | 5.9 (30 reviews) ✓ Verified | 3.9 (6 reviews) | 
| **Integration & APIs** | 5.8 (29 reviews) ✓ Verified | 4.4 (6 reviews) | 
| **Marketing** | 5.9 (30 reviews) ✓ Verified | 5.0 (6 reviews) | 

#### Generative AI

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **AI Text Generation** | 5.6 (16 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Trustpilot** | 6.9/10 | 102 |
| **eKomi** | N/A | N/A |

#### Consumer Intelligence

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Customer Feedback** | 7.7 (91 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 6.8 (66 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.0 (63 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 6.8 (56 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 7.7 (83 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Social Networks Monitoring** | 6.6 (52 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 6.6 (53 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **AI Text Generation** | 6.4 (14 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Trustpilot | eKomi | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Trustpilot (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Trustpilot | eKomi | 
|---|---|---|
| **Small-Business** | 61.2% | 69.2% | 
| **Mid-Market** | 33.5% | 15.4% | 
| **Enterprise** | 5.3% | 15.4% | 

### By Industry

#### Trustpilot

- **Financial Services:** 14.3%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **Consumer Services:** 2.9%
- **Other:** 48.0%

#### eKomi

- **Retail:** 23.1%
- **Chemicals:** 15.4%
- **Accounting:** 15.4%
- **Telecommunications:** 7.7%
- **Public Safety:** 7.7%
- **Outsourcing/Offshoring:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Computer Software:** 7.7%

---
## Alternatives

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (643 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2101 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

### Alternatives to eKomi

- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (643 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (365 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (374 reviews)
- [GoReminders](https://www.g2.com/products/goreminders/reviews) — 4.8/5 stars (297 reviews)

---
## Top Discussions

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

### eKomi

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/trustpilot-vs-ekomi)