Compare Trustpilot and eKomi 
At a Glance
Market Segments
Small-Business (62.0% of reviews)
Small-Business (69.2% of reviews)
Entry-Level Pricing
Starting at $299.00
No pricing available
Trustpilot
Star Rating
(249)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing planseKomi
Star Rating
(14)2.8 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about eKomiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Trustpilot excels in user satisfaction, with many praising its simple and easy-to-use interface. Users appreciate the platform's ability to facilitate honest reviews, making it a go-to choice for businesses looking to enhance their online reputation.
- According to verified reviews, eKomi is noted for its user-friendliness, particularly in conducting pulse surveys and analyzing results in real-time. This feature is highlighted as a significant advantage for businesses seeking to gather employee feedback quickly.
- Users say that Trustpilot's implementation process is notably smooth, with many highlighting the intuitive onboarding wizard that helps new users get started without hassle. This contrasts with eKomi, where some users have expressed challenges in setup and configuration.
- Reviewers mention that Trustpilot's support quality is a strong point, with a higher satisfaction score compared to eKomi. Users have shared positive experiences regarding the responsiveness and helpfulness of Trustpilot's support team, which is crucial for businesses needing timely assistance.
- G2 reviewers indicate that while eKomi provides valuable tools for generating user reviews, it falls short in overall satisfaction compared to Trustpilot. Users have noted that although eKomi is easy to use, it lacks some of the advanced customization options that Trustpilot offers, such as widget customization for web development.
- According to recent feedback, Trustpilot is recognized as the industry standard for public customer reviews, which gives it a significant edge in credibility and market presence. In contrast, eKomi, while useful, has a smaller footprint in the review management space, as reflected in its lower total number of reviews.
Pricing
Entry-Level Pricing
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
eKomi
No pricing availableFree Trial
Trustpilot
Free Trial is available
eKomi
No trial information availableRatings
Meets Requirements
7.5
212
4.8
11
Ease of Use
8.0
216
6.2
11
Ease of Setup
7.7
124
5.8
6
Ease of Admin
7.8
107
4.2
6
Quality of Support
7.0
199
3.8
10
Has the product been a good partner in doing business?
6.8
105
3.1
6
Product Direction (% positive)
6.1
209
4.7
11
Features by Category
Collection
5.9
37
|
Verified
6.3
5
6.4
38
|
Verified
4.7
6
5.8
34
|
Verified
5.0
6
6.6
32
|
Verified
5.6
6
Feature Not Available
5.0
6
Agentic AI - Review Management
5.7
10
Not enough data
5.7
10
Not enough data
Moderation
5.8
30
|
Verified
5.6
6
5.9
32
|
Verified
4.2
6
6.0
27
|
Verified
5.0
6
Use Cases
6.6
30
|
Verified
5.6
6
6.3
28
|
Verified
5.6
6
5.7
30
|
Verified
4.2
6
Administration
Feature Not Available
4.2
6
6.7
27
|
Verified
4.7
6
6.7
28
|
Verified
4.7
6
6.3
28
|
Verified
4.7
6
Feature Not Available
4.7
6
Display Options
6.4
29
|
Verified
4.4
6
5.9
30
|
Verified
3.9
6
5.7
28
|
Verified
4.4
6
5.9
29
|
Verified
5.0
6
Generative AI
5.6
16
Not enough data
Consumer Intelligence
7.7
89
|
Verified
Not enough data
6.8
65
Not enough data
7.0
62
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
6.7
54
|
Verified
Not enough data
7.7
82
|
Verified
Not enough data
Media Monitoring
6.6
52
|
Verified
Not enough data
6.6
53
|
Verified
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
14
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Trustpilot and eKomi are categorized as Review Management
Unique Categories
Trustpilot is categorized as Online Reputation Management
eKomi has no unique categories
Reviews
Reviewers' Company Size
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eKomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.8%
Retail
7.2%
Marketing and Advertising
5.9%
Computer Software
4.6%
Apparel & Fashion
3.8%
Other
63.7%
Retail
23.1%
Chemicals
15.4%
Accounting
15.4%
Telecommunications
7.7%
Public Safety
7.7%
Other
30.8%
Discussions
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
how improvements and new integrations can be made in the software
1 Comment
RH
The contract is bullshitRead more
Why flagged reviews are deleted?
1 Comment
AB
Not just flagged
Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.
How is it Trustpilot...Read more
eKomi has no discussions with answers
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