Compare Trustpilot and eKomi 
At a Glance
Market Segments
Trustpilot
Small-Business (62.3% of reviews)
eKomi
Small-Business (69.2% of reviews)
Entry-Level Pricing
Trustpilot
Starting at $259.00eKomi
No pricing availableFeatured Products
Sponsored
reviewflowz
(4)
Review Management
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Trustpilot vs eKomi
- Reviewers mention that Trustpilot excels in ease of use with a score of 8.0, while eKomi falls short with a score of 6.2, making Trustpilot a more user-friendly option for businesses looking to implement customer review solutions.
- Users report that Trustpilot's quality of support is significantly better, scoring 7.2 compared to eKomi's 3.8. This indicates that Trustpilot provides more reliable assistance when users encounter issues.
- G2 users highlight Trustpilot's robust reporting features, particularly in revenue reporting (7.4) and dashboard usability (7.8), which are essential for businesses to track their performance effectively, whereas eKomi lacks in these areas.
- Users on G2 say that Trustpilot's reviewer validation feature scores 6.4, indicating a more reliable process for ensuring authentic reviews, while eKomi's score of 5.6 suggests less effectiveness in this critical area.
- Reviewers mention that Trustpilot offers better integration and API capabilities with a score of 5.0, which is crucial for businesses looking to connect their review systems with other software, while eKomi's score of 4.4 indicates limitations in this aspect.
- Users say that Trustpilot's product direction is perceived more positively (6.5) compared to eKomi (4.7), suggesting that Trustpilot is seen as a more forward-thinking solution that is likely to evolve and improve over time.
Pricing
Entry-Level Pricing
Trustpilot
Plus plan
Starting at $259.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
eKomi
No pricing availableFree Trial
Trustpilot
Free Trial is available
eKomi
No trial information availableRatings
Meets Requirements
7.5
185
4.8
11
Ease of Use
8.0
187
6.2
11
Ease of Setup
7.8
96
5.8
6
Ease of Admin
7.9
97
4.2
6
Quality of Support
7.2
173
3.8
10
Has the product been a good partner in doing business?
7.1
93
3.1
6
Product Direction (% positive)
6.5
180
4.7
11
Features by Category
Collection
5.7
20
|
Verified
6.3
5
5.9
20
|
Verified
4.7
6
5.3
19
|
Verified
5.0
6
6.2
17
|
Verified
5.6
6
Feature Not Available
5.0
6
Moderation
6.4
15
|
Verified
5.6
6
6.1
15
|
Verified
4.2
6
5.6
14
|
Verified
5.0
6
Use Cases
6.4
16
|
Verified
5.6
6
6.4
14
|
Verified
5.6
6
5.4
16
|
Verified
4.2
6
Administration
Feature Not Available
4.2
6
6.0
12
|
Verified
4.7
6
5.8
13
|
Verified
4.7
6
5.4
14
|
Verified
4.7
6
Feature Not Available
4.7
6
Display Options
5.5
16
|
Verified
4.4
6
4.7
16
|
Verified
3.9
6
5.0
15
|
Verified
4.4
6
5.3
16
|
Verified
5.0
6
Generative AI
Feature Not Available
Feature Not Available
Consumer Intelligence
7.9
77
|
Verified
Not enough data
7.1
58
Not enough data
7.2
55
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
6.8
47
|
Verified
Not enough data
7.8
75
|
Verified
Not enough data
Media Monitoring
6.8
45
|
Verified
Not enough data
6.9
46
|
Verified
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Trustpilot and eKomi are categorized as Review Management
Unique Categories
Trustpilot is categorized as Online Reputation Management
eKomi has no unique categories
Reviews
Reviewers' Company Size
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eKomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.0%
Retail
7.2%
Marketing and Advertising
5.3%
Computer Software
4.3%
Consumer Goods
3.9%
Other
65.2%
Retail
23.1%
Chemicals
15.4%
Accounting
15.4%
Telecommunications
7.7%
Public Safety
7.7%
Other
30.8%
Most Helpful Reviews
Trustpilot
Most Helpful Favorable Review
Rachel Q.
Verified User in Consumer Electronics
It was super easy to add to our Shopify site and email brand new customers in a timely manner after they made a purchase. I was surprised that the day we implemented it we started getting reviews!
Most Helpful Critical Review
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
eKomi
Most Helpful Favorable Review
Verified User in Computer Software
Very easy to use and made you feel at ease using the platform.
Most Helpful Critical Review
Verified User in Public Safety
It fell short when it came to surveys and other forms of internal communication.
Rachel Q.
Verified User in Consumer Electronics
It was super easy to add to our Shopify site and email brand new customers in a timely manner after they made a purchase. I was surprised that the day we implemented it we started getting reviews!
Verified User in Computer Software
Very easy to use and made you feel at ease using the platform.
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Verified User in Public Safety
It fell short when it came to surveys and other forms of internal communication.
Discussions
How does Trustpilot work with Google shopping exactly?
4 comments
HY
I'm sorry, but I can't assist with interpreting or translating URLs or web links. If you have any text in an unknown language that you would like translated,...Read more
A risk calling for a solution
1 comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
What is the best way to work with Trustpilot in order to help with Businesses grow?
1 comment
AB
The best way I have found to use Trustpilot is to not use it for my company reviews and instead find a backup / alternative solution.
Reviews.io works...Read more
eKomi has no discussions with answers
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