It’s easy to integrate with marketplaces, and the customer service is amazing. The interface is simple to use, and the templates are great. I was also able to offload our customer service to our customer service agent without any hassle. Review collected by and hosted on G2.com.

Not much to complain about. but I wish the Etsy integration was better. Review collected by and hosted on G2.com.

It's the ONLY tool that supports all our sales channels (including Amazon, Bol.com and other marketplaces). Review collected by and hosted on G2.com.

The loading speed, overall usability (including how specific integrations are displayed), and the quality of the AI automations all have room for improvement. Review collected by and hosted on G2.com.

Tool connected to many marketplaces, responsive support. However, the prices increase every year but I don't see any improvement for me (I don't use the AI features). The interface is quite well designed and the application is fast. Review collected by and hosted on G2.com.

I sometimes make improvement suggestions that are nevertheless essential, but they are not taken into account by their teams. Review collected by and hosted on G2.com.

I like how eDesk allows multiple users to answer tickets in the same mailbox without confusion. It's great that it helps us keep an easy record of all conversations. I appreciate how customizable it can be—Carlos Moita was able to make a specific change very quickly, which was awesome! He changed an avatar color that wasn't changeable before, preventing duplicate colors and avoiding confusion within the team about ticket assignments. Also, the initial setup was very easy! Review collected by and hosted on G2.com.

No issues currently. Review collected by and hosted on G2.com.

eDesk is easy to use, and I like the way you can sort and schedule responses based on needs. Review collected by and hosted on G2.com.

Sometimes it can be slow, and spam moderation can also be a bit challenging at times. Review collected by and hosted on G2.com.

The customer service, so easy to get in touch and then for someone to help. Review collected by and hosted on G2.com.

Honestly, nothing that I can say from my side. Review collected by and hosted on G2.com.

I like the fact that we can have all messages from all platforms in the same place which makes it easier to manage. I use this all day for customer services and if we have any questions the support team are brilliant and very efficient. Today, there is a new search function on the home page which means it is now easier to find enquiries from each platform. Review collected by and hosted on G2.com.

The tickets automatically adding themselves to different New, To Do or Waiting boxes can be annoying if these have not been dealt with and moved by us. The knowledge base has lots us useful information, though an easier to understand, step by step guide would be better so I could finish implementing new systems without having to ask the support team. Review collected by and hosted on G2.com.

I’ve been using eDesk for several years now and overall I’m really impressed. The interface is clean and intuitive, and it makes handling tickets from multiple channels so much easier. Before eDesk, we were constantly switching between platforms, which was a nightmare. Now everything is centralized, and our response times have improved a lot.

The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place. Integrations with most marketplaces and email work smoothly, and I haven’t had any major technical issues so far. Review collected by and hosted on G2.com.

That said, there are still a few areas where it could improve. The Amazon marketplace integration could definitely be better, as it sometimes feels a bit limited compared to other channels. Also, I’ve noticed some inaccuracies with the estimated delivery dates for eBay orders, which can cause confusion with customers. On top of that, the pricing isn’t particularly competitive when you need multiple agents working on tickets at the same time – the cost adds up quickly for larger teams.

Despite these drawbacks, the value it brings to our daily workflow is undeniable, and I’d still recommend eDesk to anyone looking for a reliable helpdesk solution. Review collected by and hosted on G2.com.

eDesk centralizes all customer messages from different marketplaces and channels in one place, which saves a huge amount of time. The automation rules, templates, and order context make customer support much more efficient and structured. It’s especially helpful for scaling support without losing quality. Review collected by and hosted on G2.com.

Some advanced settings and workflows take a bit of time to fully understand at the beginning. A few features could be more intuitive, but once set up, the system works very reliably. Review collected by and hosted on G2.com.

I find eDesk fantastic because it keeps everything in one place, like live chats and emails, and has excellent AI features. The customer service from eDesk is always responsive and resolves any questions we have, and they are very willing to help us build and develop our brand by taking our feedback into account for product development. The initial setup was very easy, with detailed and dedicated onboarding from start to finish. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.