--- title: EC SCRM Reviews meta_title: 'EC SCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how EC SCRM works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 2 scale: '5' date_modified: '2026-06-29' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # EC SCRM Reviews **Vendor:** Easy Connection (HK) Limited **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 2 ## About EC SCRM EC SCRM is a customer relationship management software that streamlines sales processes using AI and social technologies. It centralizes customer messaging channels, aggregates customer data into detailed profiles, and leverages AI for sales tasks like lead identification and call summaries. Key features include mass personalized marketing messages, data analysis to identify risks, and an AI copilot to boost sales productivity. ## EC SCRM Pros & Cons **What users like:** - Users appreciate the **powerful segmentation and automation** features of EC SCRM, enhancing their productivity and effectiveness. (1 reviews) - Users value the **powerful automation** and segmentation capabilities of EC SCRM, enhancing their efficiency and effectiveness. (1 reviews) - Users enjoy the **ease of use** of EC SCRM, praising its clean interface and efficient management of key details. (1 reviews) - Users appreciate the **easy navigation** of EC SCRM, streamlining supplier and risk management for better efficiency. (1 reviews) - Users value the **easy tracking** feature of EC SCRM, enhancing supplier and risk management with its intuitive interface. (1 reviews) - Users find that EC SCRM enhances **overall efficiency** by simplifying supplier and risk management with a user-friendly interface. (1 reviews) - Users value the **simplicity** of EC SCRM, appreciating its clean interface and efficient management of key details. (1 reviews) **What users dislike:** - Users experience **slow loading** times, especially when managing large data volumes, impacting overall efficiency and functionality. (2 reviews) - Users find the **pricing expensive** and have noted issues with mobile lag and interface limitations. (1 reviews) - Users feel the **feature issues** of EC SCRM can hinder efficiency, particularly with data handling and navigation. (1 reviews) - Users find the **limited customization** in EC SCRM could enhance their experience with minor adjustments for better efficiency. (1 reviews) - Users notice **view limitations** with EC SCRM, including interface issues and lagging on mobile devices. (1 reviews) ## EC SCRM Reviews ### 1. Best CRM Tool I have Used **Rating:** 4.0/5.0 stars **Reviewed by:** Harikrishna R. | Sr Analyst - Project Management Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about EC SCRM?** I like how EC SCRM makes supplier and risk management so much simpler. The interface is clean and easy to navigate, and it brings all the key details together in one place. It also helps teams stay proactive with compliance and risk tracking, which really improves overall efficiency. **What do you dislike about EC SCRM?** ometimes the system can feel a bit heavy when handling large volumes of data, and a few sections take extra clicks to get to what you need. The reporting could also be a bit more customizable. Nothing major, but a few small tweaks could make the overall experience even smoother. **What problems is EC SCRM solving and how is that benefiting you?** EC SCRM helps bring all supplier and risk details into one place, which saves a lot of time in tracking and follow-ups. It’s made coordination between teams smoother and helps catch issues early, keeping projects on track and better organized. ### 2. Powerful Segmentation and Automation, But Pricing and Mobile Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about EC SCRM?** the thing that i lke more was about segmentation and automation , is very powerfull on that **What do you dislike about EC SCRM?** the pricing and the mobile lagg. i found some limitations on interface as well. **What problems is EC SCRM solving and how is that benefiting you?** Tracks customer lifecycle and interaction data , that give me a good insights - [View EC SCRM pricing details and edition comparison](https://www.g2.com/products/ec-scrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+06%3A24%3A49+-0500&secure%5Bsession_id%5D=dc756ff8-04ee-4602-a1f5-8bcfc4b383ef&secure%5Btoken%5D=1fc3b183e3181d7e5514c09786774805ba34f14af2c3c4aff8901121e004248c&format=llm_user) ## EC SCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EC SCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,647 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,165 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,246 reviews)