--- title: EC SCRM Reviews meta_title: 'EC SCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how EC SCRM works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 2 scale: '5' date_modified: '2026-09-22' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # EC SCRM Reviews **Vendor:** Easy Connection (HK) Limited **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 2 ## About EC SCRM EC SCRM is a customer relationship management software that streamlines sales processes using AI and social technologies. It centralizes customer messaging channels, aggregates customer data into detailed profiles, and leverages AI for sales tasks like lead identification and call summaries. Key features include mass personalized marketing messages, data analysis to identify risks, and an AI copilot to boost sales productivity. ## EC SCRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **powerful segmentation and automation** features of EC SCRM, enhancing their workflow efficiency significantly. (1 reviews) - Users value the **powerful segmentation and automation** features of EC SCRM, enhancing their efficiency and effectiveness. (1 reviews) - Users appreciate the **ease of use** of EC SCRM, finding the interface clean and navigation straightforward. (1 reviews) - Users appreciate the **easy navigation** of EC SCRM, which simplifies supplier and risk management effectively. (1 reviews) - Users appreciate the **easy tracking** of EC SCRM, enhancing supplier and risk management with a clean interface. (1 reviews) - Users find that EC SCRM enhances **overall efficiency** by simplifying supplier and risk management with a user-friendly interface. (1 reviews) - Users value the **simplicity** of EC SCRM, appreciating its clean interface and efficient management of key details. (1 reviews) **What users dislike:** - Users experience **slow loading** and interface limitations that detract from the efficiency of EC SCRM. (2 reviews) - Users find the **pricing too high** and experience issues with mobile lag and interface limitations. (1 reviews) - Users find the **feature issues** in EC SCRM slightly hinder their experience, especially with data handling and customization. (1 reviews) - Users find the **limited customization** in reporting restricts their efficiency and requires extra effort to navigate. (1 reviews) - Users report **view limitations** in EC SCRM, including issues with pricing, mobile lag, and interface challenges. (1 reviews) ## EC SCRM Reviews ### 1. Best CRM Tool I have Used **Rating:** 4.0/5.0 stars **Reviewed by:** Harikrishna R. | Sr Analyst - Project Management Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 10, 2025 **What do you like best about EC SCRM?** I like how EC SCRM makes supplier and risk management so much simpler. The interface is clean and easy to navigate, and it brings all the key details together in one place. It also helps teams stay proactive with compliance and risk tracking, which really improves overall efficiency. **What do you dislike about EC SCRM?** ometimes the system can feel a bit heavy when handling large volumes of data, and a few sections take extra clicks to get to what you need. The reporting could also be a bit more customizable. Nothing major, but a few small tweaks could make the overall experience even smoother. **What problems is EC SCRM solving and how is that benefiting you?** EC SCRM helps bring all supplier and risk details into one place, which saves a lot of time in tracking and follow-ups. It’s made coordination between teams smoother and helps catch issues early, keeping projects on track and better organized. ### 2. Powerful Segmentation and Automation, But Pricing and Mobile Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 05, 2025 **What do you like best about EC SCRM?** the thing that i lke more was about segmentation and automation , is very powerfull on that **What do you dislike about EC SCRM?** the pricing and the mobile lagg. i found some limitations on interface as well. **What problems is EC SCRM solving and how is that benefiting you?** Tracks customer lifecycle and interaction data , that give me a good insights - [View EC SCRM pricing details and edition comparison](https://www.g2.com/products/ec-scrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+22%3A40%3A00+-0500&secure%5Bsession_id%5D=f7c06190-9573-44be-a213-50c120352726&secure%5Btoken%5D=121e6cafabac6c3232923432388fbbe99f45739c829c314f6655096a5f30b858&format=llm_user) ## EC SCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top EC SCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (26,132 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,263 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,706 reviews)