# EC SCRM Reviews **Vendor:** Easy Connection (HK) Limited **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 2 ## About EC SCRM EC SCRM is a customer relationship management software that streamlines sales processes using AI and social technologies. It centralizes customer messaging channels, aggregates customer data into detailed profiles, and leverages AI for sales tasks like lead identification and call summaries. Key features include mass personalized marketing messages, data analysis to identify risks, and an AI copilot to boost sales productivity. ## EC SCRM Pros & Cons **What users like:** - Users appreciate the **powerful segmentation and automation features** of EC SCRM, enhancing their overall efficiency and effectiveness. (1 reviews) - Users value the **powerful segmentation and automation** features of EC SCRM, enhancing their efficiency and effectiveness. (1 reviews) - Users find EC SCRM’s interface to be **simple and intuitive** , enhancing efficiency in supplier and risk management. (1 reviews) - Users appreciate the **easy navigation** of EC SCRM, simplifying supplier and risk management with a clean interface. (1 reviews) - Users value the **easy tracking** capabilities of EC SCRM, enhancing supplier and risk management efficiency effortlessly. (1 reviews) - Users find that EC SCRM enhances **overall efficiency** by simplifying supplier and risk management with a user-friendly interface. (1 reviews) - Users value the **simplicity** of EC SCRM, appreciating its clean interface and efficient management of key details. (1 reviews) **What users dislike:** - Users experience **slow loading** times, especially with large data volumes, impacting efficiency and interface navigation. (2 reviews) - Users find the **pricing of EC SCRM expensive** , along with interface limitations and mobile lag issues. (1 reviews) - Users find the **feature issues** in EC SCRM can hinder performance, especially with large data volumes and navigation. (1 reviews) - Users find the **limited customization** in reporting affects their overall experience, especially with larger datasets. (1 reviews) - Users experience **view limitations** in the EC SCRM interface, alongside issues with pricing and mobile lag. (1 reviews) ## EC SCRM Reviews ### 1. Best CRM Tool I have Used **Rating:** 4.0/5.0 stars **Reviewed by:** Harikrishna R. | Sr Analyst - Project Management Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about EC SCRM?** I like how EC SCRM makes supplier and risk management so much simpler. The interface is clean and easy to navigate, and it brings all the key details together in one place. It also helps teams stay proactive with compliance and risk tracking, which really improves overall efficiency. **What do you dislike about EC SCRM?** ometimes the system can feel a bit heavy when handling large volumes of data, and a few sections take extra clicks to get to what you need. The reporting could also be a bit more customizable. Nothing major, but a few small tweaks could make the overall experience even smoother. **What problems is EC SCRM solving and how is that benefiting you?** EC SCRM helps bring all supplier and risk details into one place, which saves a lot of time in tracking and follow-ups. It’s made coordination between teams smoother and helps catch issues early, keeping projects on track and better organized. - [View EC SCRM pricing details and edition comparison](https://www.g2.com/products/ec-scrm/reviews/ec-scrm-review-11860366?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A59%3A22+-0500&secure%5Bsession_id%5D=9c995e0c-8404-4618-8b4e-30046bd25ba4&secure%5Btoken%5D=976353a6c23c126fc616c839bb85532a1c4df1f0c0a87f1c8f1ed3dcecc78da1&format=llm_user) ## EC SCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EC SCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,579 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,155 reviews)