# EasyPost setup issues: no API keys and support not responding, what worked for you?

I tried EasyPost and it seemed great at first, but I couldn’t find API keys even after creating an account and adding payment details. After several emails, support still hadn’t responded after 4+ business days despite a one business day SLA. I also didn’t see a way to remove my account or payment method, so I ended up switching vendors. Has anyone else run into this, and how did you get API access or resolve account and billing removal?

##### Post Metadata
- Posted at: 3 months ago
- Author title: Owner
- Net upvotes: 1



## Related Product
[EasyPost](https://www.g2.com/products/easypost/reviews)

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[Shipping](https://www.g2.com/categories/shipping)

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