Dust Reviews & Product Details

I like how easy it was to set up and connect with the tools we already use. It saves me a lot of time by answering repeated HR and policy questions, summarizing long documents and helping with quick drafts. The search across our company docs feels smooth and reduces a lots of back and forth Review collected by and hosted on G2.com.

Some features need a bit of learning before you get full use and not all tools we use in India integrate directly. But overall it's great Review collected by and hosted on G2.com.

Dust has become a foundational tool for our AI transformation at Creative Force. It allows us to build and deploy AI agents very quickly and get teams up and running with AI directly inside their workflows, rather than treating AI as a separate experiment or side tool. That speed to value has been critical for driving real adoption across the organization.

Beyond the product itself, the Dust team has been exceptional. They are highly supportive, responsive, and thoughtful partners who consistently help us understand what’s possible and how Dust can help define the future of work, not just solve isolated problems.

One of the clearest indicators of ROI for a tool like Dust is what would happen if we took it away. Dust is now deeply embedded in how we work and as critical to our teams as web search, a CRM, or any other core system that enterprise knowledge workers rely on every day. Review collected by and hosted on G2.com.

it is not necessarily a downside, but there are certainly product strategy opportunities we hope Dust take advantage of in the near future. They have a unique opportunity to position themselves as a proper enterprise layer above some of the other systems leveraged throughout, for example, the customer journey. They are hinting in that direction, but it would be incredible to seem invest further in that direction.

Also, given how incredible the agents are you can build in Dust, it would be amazing to be able to give external users (customers/prospects) easier access to interact with them. Again, hopefully something Dust is looking at. Review collected by and hosted on G2.com.

The unified search capability is game-changing. Dust gives us one place to search and analyze across all our tools—Notion, Google Drive, Slack, Gong, and Salesforce — with a single query. Before Dust, our knowledge was scattered across dozens of tools. Now everyone can self-serve instead of constantly interrupting teammates to ask where things are.

Beyond search, the ability for any team member to build custom agents is incredibly powerful. Our teams went from users to builders almost overnight. Marketing built competitive intelligence agents, Sales created account research agents, CS automated Zendesk workflows, and Engineering added code-base search. The collaboration features mean we can all investigate and edit the same agent together, unlike other tools where agents are siloed someone's personal account.

The team is also top notch. Responsive, knowledgable and they go the extra mile. Implementation has gone above and beyond -- it was so easy to use we almost didn't need it -- but the team is always finding ways to make us more successful. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike. The learning curve exists, but once you've used a couple of agents, building your own feels intuitive. We created an internal AI Collective to share learnings, which helped accelerate adoption across the company. We're also always looking for more connections of course! Review collected by and hosted on G2.com.

The ability to quickly create specialized business agents without deep technical skills.

Native integration with existing tools (Google Workspace, Notion, Slack) and ease of deployment make it the most accessible solution on the market for democratizing AI in enterprises.

The technical support is also excellent. Review collected by and hosted on G2.com.

Sometimes initial configuration of complex data sources may require technical guidance. Review collected by and hosted on G2.com.

We were able to go from sign-up to having a custom Dust agent sharing updates in our Slack channel within a day - all with a self-serve onboarding.

What we found really valuable with Dust is that it gives you access to all the major AI models, so we could pick the best-adapted one for the task at hand. The @help Dust Agent was remarkably helpful as a copilot in helping us to build out our own agents, and even providing step-by-step guidance for how to integrate the agent into flows within other tools like Zapier. All it took was a simple sentence on what we were trying to achieve and a detailed answer was provided that was quick and easy to follow! Review collected by and hosted on G2.com.

The UX of the website was a little confusing at first and it takes some time to adjust to the limitations of how AI models can ingest sources like spreadsheets and unstructured data (which is not just a Dust problem). Review collected by and hosted on G2.com.

I was in charge of the tools' rollout at Alan, a 600p tech startup in Europe. I have never seen a tool be adopted this fast. 80% Daily active users in 3 months.

Some things that stand out:

- Ease of use: the interface is super easy to use

- Flexibility: the tools & API are really powerful, I can crack most use cases with one platform. It's a gamechanger

- Platform first approach: the API and make/n8n integration makes it easy to connect Dust to everything else (push new data sources)

- The chrome extension: a game changer for me Review collected by and hosted on G2.com.

- Takes some time to learn the most advanced features

- Some agent tools can be confusing Review collected by and hosted on G2.com.

I like that Dust understands my questions and can scan across the info to get me the answer very quickly. I also appreciate its connection to our wiki, and the access it provides to our database along with regular AI LLM use cases. Review collected by and hosted on G2.com.

I find it a bit slow sometimes. Review collected by and hosted on G2.com.

The Dust smart search feature (aka RAG / semantic search) is undoubtedly the most powerful on the market. And this is a game changer, because Dust provides access to your company's knowledge in a way that no other AI solution on the market is capable of.

I have tested several AI solutions and can confirm that Dust's RAG feature is far more effective than Microsoft Copilot's (even if your documents are stored in SharePoint), as well as ChatGPT's (with its new connection to Gdrive). Review collected by and hosted on G2.com.

Like all generative AI solutions on the market, Dust is still a relatively new platform. Currently, its main limitation is the lack of connectors for certain data sources. For instance, while Microsoft SharePoint is natively supported, others solutions like Microsoft Teams or Microsoft OneNote are not yet supported. These are likely to be added in the coming months. Review collected by and hosted on G2.com.

What I appreciate most about Dust is its user-friendly interface combined with powerful capabilities. The platform excels in three key areas: simplicity in creating and customizing AI agents, secure handling of company data, and seamless access to various LLM models. The ability to easily share information and collaborate with team members while maintaining data privacy makes it particularly valuable for business use. Love it! Review collected by and hosted on G2.com.

The main limitation is the lack of image generation capabilities. While Dust excels in text-based AI operations, having built-in image generation features would make it an even more comprehensive AI solution. Review collected by and hosted on G2.com.

Dust effectively connects our knowledge from Confluence, OneDrive, and Slack into a centralized platform.

The custom assistants are useful for different team workflows, and the Slack integration works well for quick access. Its API capabilities have allowed us to build functional automations with Make and Zapier, saving time on routine tasks.

Dust has helped reduce knowledge silos by making information more accessible across teams. Review collected by and hosted on G2.com.

Responses sometimes contain more information than needed, and additional response formatting options would be helpful.

More industry-specific templates would improve the onboarding experience for new users. Review collected by and hosted on G2.com.