--- title: Draw.io Reviews meta_title: 'Draw.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 450 reviews by the users' company size, role or industry to find out how Draw.io works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 450 scale: '5' date_modified: '2026-11-05' parent_category: name: Design url: https://www.g2.com/categories/design ---

Draw.io Reviews & Product Details

Profile Status

This profile is currently managed by Draw.io but has limited features.

Are you part of the Draw.io team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

User Insights

Average based on 450 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sign in to view

Per Year

Draw.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Draw.io, and what problem is it built to solve?

Draw.io is a diagramming app for Confluence and Jira that helps teams collaborate on whiteboards and create diagrams for processes, organizations, networks, architecture, UML, and other needs.

What company sizes and industries is Draw.io the best fit for?

Draw.io shows up across small businesses, mid-market organizations, and enterprises, with particularly strong representation in technology-related and education settings. The most visible company-size and industry segments include:
  • Small Business — teams of 50 or fewer employees
  • Mid-Market — organizations with 51–1,000 employees
  • Enterprise — organizations with more than 1,000 employees
  • Information Technology and Services
  • Computer Software
  • Education Management
  • Design
  • Financial Services

What customer support options does Draw.io provide, and how do users find the overall support experience?

Draw.io support is available through chat, a knowledge base, FAQs and forums, and email or a help desk. The support experience is mixed: email help is described as useful, while some users have found it difficult to reach support or less helpful than they needed; others have not needed to contact support.

What tools and platforms does Draw.io integrate with, and how do these integrations help users get more value from the product?

Draw.io lists 1 integration: Cursor. In everyday workflows, users also describe connecting or saving diagrams through cloud storage and productivity tools, code repositories, and Atlassian products:
  • Cloud storage — Google Drive, OneDrive, and Dropbox
  • Code repositories — GitHub and GitLab
  • Atlassian — Jira and Confluence
  • Productivity and task tools — Google Docs and Trello
These connections help teams store, share, and embed diagrams alongside the documents and project work they already use.

What features or capabilities could make Draw.io even more useful?

Draw.io could be more useful with richer options for tailoring diagrams and smoother handling of detailed work. Common improvement requests include:
  • More specialized templates, shapes, and up-to-date icon packs for specific use cases
  • More visual styling and formatting choices for polished, presentation-ready diagrams
  • Simpler, more reliable controls for positioning shapes and routing arrows and connectors
  • Stronger version history and autosave options to make changes easier to track and recover
  • More consistent real-time collaboration for teams editing diagrams together

Draw.io Reviews (450)

View 1 Video Reviews
Reviews

Draw.io Reviews (450)

View 1 Video Reviews
4.4
450 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Vengatesan S.
VS
Vengatesan S.
Oracle EBS - SCM Consultant
Small-Business (50 or fewer emp.)
"Drawio - A Good Business flow drawing maker"
4.5/5
What do you like best about Draw.io?

1. The variety of templates helps us to initiate our flow drawings easily

2. Free of cost and low maintenance

3. Easy options and user friendly

4. Online compatibility is so good Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

1. While working on a Chrom browser after some time it lags

2. Background page format is not nice, if it would white plain background, it would better Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Draw.io is the best free tool to draw flow chart and Diagrams"
5/5
What do you like best about Draw.io?

Draw.io is free to use and it has lots of widgets to create what you need. All you have to do is drag and drop your elements to the drawable area and it will even adjust the size automatically. You can also export your progress as an image or save it as a draft. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Although it is not a major drawback if draw.io can provide a register user feature that will enable users to save the progress online in the cloud itself then it will be very helpful, because right now you have to save the draft either in your local system or somewhere in the cloud. Review collected by and hosted on G2.com.

Viena P.
VP
Viena P.
Business Analyst
Mid-Market (51-1000 emp.)
"Free and the best free app I've ever used!"
5/5
What do you like best about Draw.io?

I love that it's free, and there are no 'price traps', it's easy to use, and I always recommend this to my colleague. I also love that I don't have to install anything, I'm able to create the flowcharts online. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Maybe there's not so many variations on the theme and styles for the flowcharts. I will love if there were more template styles for the flowcharts, the colors and fonts choices also can be better. Review collected by and hosted on G2.com.

RK
Rajesh K.
Executive
Small-Business (50 or fewer emp.)
"Flow diagrams everywhere"
5/5
What do you like best about Draw.io?

The best part of draw.io is that I can create/edit flow diagrams on any device, such as desktops or mobile devices. It has a large library of object elements that can be used to create flow charts or mock diagrams. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Only one feature needs to be added, i.e., the ability to create an account so that incomplete diagrams can be saved within the dashboard, rather than downloading and uploading editable files. Review collected by and hosted on G2.com.

Daniel C.
DC
Daniel C.
Product Manager
Mid-Market (51-1000 emp.)
"One stop solution for all your flow visualisation- Its free !"
4.5/5
What do you like best about Draw.io?

Before knowing Draw.io, I used to prepare flowcharts / mockups / maps etc in multiple tools, but draw.io changed the way I worked, It had all the relevant tools required to prepare any diagrams. you name it , it is available in draw.io and it is free to an extent. Amazing and simple product Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Nothing major. Maybe the product can have more richer Wireframing options, so that I can use it for extensive wireframing needs as well. Apart from that it covers almost all my usecases Review collected by and hosted on G2.com.

Oscar A.
OA
Oscar A.
Solution Representative - Dassault Systemes Partner
Mid-Market (51-1000 emp.)
"Simple diagrams without second intentions."
4.5/5
What do you like best about Draw.io?

The open source tool allows you to create an infinite types of schemes, and it comes with pre-established design sets so that you have a base to work from. It has a nice & simple interface for selecting the components of a schematic. It is very useful to generate diagrams quickly. They have a huge library with many figures which makes it dynamic for any type of work. It is very easy to use. Love Notion & GDrive integration. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

The app asks for authorization every time you access Google Drive. If you select remember, it keeps asking for them. The templates are focused on systems engineering, for productivity improvement can add more industrial engineering templates. Review collected by and hosted on G2.com.

Elisabeth B.
EB
Elisabeth B.
Accounting
Small-Business (50 or fewer emp.)
"Excellent cloud diagram tool"
5/5
What do you like best about Draw.io?

- Cloud-based, accessible anywhere!

- Helpful prebuilt templates

- Ease of updating colors, fonts, etc. to match branding

- Flexible uses - from flowcharts to infographics to system diagrams

- Can import fonts Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

- Exporting can be confusing when you're new to using the tool

- Dark mode changes font colors, can make design challenging if you don't account for the differences in color when using outside of the design application Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Awesome tool for drawing flowcharts and Process flow"
4.5/5
What do you like best about Draw.io?

1. Best drawing tool which covers all probable shapes.

2. covers all industry standards and is well suited for all types of industries to show process flow.

3. drawing is smooth and the presentation is well and awesome.

4. allow access to save files at any place and can be shared with anyone click not need to send pics or download.

5. It is also best for drawing the easiest and most complex diagrams as per requirement. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

The free license is limited there must be some more extensions in the free version. Review collected by and hosted on G2.com.

Berkcan  Y.
BY
Berkcan Y.
Software Developer
Small-Business (50 or fewer emp.)
"One of the greatest design tool on many templates"
4.5/5
What do you like best about Draw.io?

Draw.io provides a great design environment with a very good layout. You can configure the page according to your need. There are many shapes, arrows, and icons already installed with the application. It provides very good templates for sequence diagrams, architecture drawings, workflow diagrams, and even a kanban board for project management. It allows you to configure any icon with many adjustments. Moreover, icons of AWS and Azure can be easily obtained with the application, and they are ready to use. It has desktop apps for MAC and Windows, and it also works online, so you can keep working with any environment you have. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

It does not allow you are working online. Also, you can not import high-quality images; it asks you to resize them. On the other hand, Draw.io sometimes does not allow you to resize the figure as the way you want because it enables auto scaling for imported images. Moreover, you need to take some time to learn to use it since it has many inner tools even for a basic design, especially configuration of arrows is very hard. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Draw.IO- The best tool for creating effective diagrams"
4.5/5
What do you like best about Draw.io?

1. First of all it is very user friendly as navigation of preparing diagram are easy

2. Best application for preparing process, organization charts drawing

3. Data security is also very good Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

1. Sometimes if you stuck somewhere there is no technical services support present

2. Sometimes while importing files from other sources get unsuccessful Review collected by and hosted on G2.com.

Questions about Draw.io? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Angelo C.
AC
Angelo Cardellicchio
•
Last activity over 6 years ago

What is the best way to draw architectural diagrams with Draw.io?

Jose Antonio B.
JB
Jose Antonio Benitez Montero
•
Last activity over 6 years ago

Could the concurrence of people working on the same diagram be implemented?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Perceived Cost

$$$$$
Draw.io Comparisons