Draw.io is a diagramming app for Confluence and Jira that helps teams collaborate on whiteboards and create diagrams for processes, organizations, networks, architecture, UML, and other needs.

What company sizes and industries is Draw.io the best fit for?

Draw.io shows up across small businesses, mid-market organizations, and enterprises, with particularly strong representation in technology-related and education settings. The most visible company-size and industry segments include:

Small Business — teams of 50 or fewer employees
Mid-Market — organizations with 51–1,000 employees
Enterprise — organizations with more than 1,000 employees
Information Technology and Services
Computer Software
Education Management
Design
Financial Services

What customer support options does Draw.io provide, and how do users find the overall support experience?

Draw.io support is available through chat, a knowledge base, FAQs and forums, and email or a help desk. The support experience is mixed: email help is described as useful, while some users have found it difficult to reach support or less helpful than they needed; others have not needed to contact support.

What tools and platforms does Draw.io integrate with, and how do these integrations help users get more value from the product?

Draw.io lists 1 integration: Cursor. In everyday workflows, users also describe connecting or saving diagrams through cloud storage and productivity tools, code repositories, and Atlassian products:

Cloud storage — Google Drive, OneDrive, and Dropbox
Code repositories — GitHub and GitLab
Atlassian — Jira and Confluence
Productivity and task tools — Google Docs and Trello

These connections help teams store, share, and embed diagrams alongside the documents and project work they already use.

What features or capabilities could make Draw.io even more useful?

Draw.io could be more useful with richer options for tailoring diagrams and smoother handling of detailed work. Common improvement requests include:

More specialized templates, shapes, and up-to-date icon packs for specific use cases
More visual styling and formatting choices for polished, presentation-ready diagrams
Simpler, more reliable controls for positioning shapes and routing arrows and connectors
Stronger version history and autosave options to make changes easier to track and recover
More consistent real-time collaboration for teams editing diagrams together

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Sai shivan J.

Associate Consultant

Mid-Market (51-1000 emp.)

1/3/2023

"Draw.io is very useful for drawing flow diagrams"

4/5

What do you like best about Draw.io?

Draw.io is very much useful for drawing flow diagrams and for projects it is very easy to present the process through diagram it is very to draw and save the flow Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

It will not suggest shapes while drawing it is btr to improve giving examples sometimes the saving the file is too difficult it takes loading time more but we can draw with patience Review collected by and hosted on G2.com.

Mahek V.

Software Development Engineer II

Small-Business (50 or fewer emp.)

Originally submitted 1/11/2022

"Flow Chart Designer"

4.5/5

What do you like best about Draw.io?

-Easy integrations with Github, OneDrive, Gitlab, etc.

-Easy to embed SVG, Image, Html, Iframe to the ER diagrams & Flow charts.

-Easy integrations with Github, Gitlab, OpenDrive, etc.

-Offers different themes & Plugins support such as Atlas, Dark, Sketch, Ex, props, tree, etc. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

It is challenging to trace back an old created flowchart or er diagram.

Sometimes the page does not load up correctly, and the design overlaps when the complex flowcharts and diagrams are very big. Review collected by and hosted on G2.com.

Recommendations to others considering Draw.io:

I would recommend using Draw.io for designing the flow charts for any solution, Architecture design of any product, or algorithm design because this helps a lot and gives clarity on how the end output could be achieved and the input. It is easy for beginners also as it has a drag and drop feature available. Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

With Draw.io, I can now design the flow charts and diagrams in no time at my fingertips.

The Plugins and the drag and drop feature have reduced the efforts and speed up the overall time to create the entire diagram.

I can easily export the created diagrams as it has wide range of export formate supported. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/19/2023

"Good tool to draw user flows"

4/5

What do you like best about Draw.io?

Its free and any individual can use it. Does not require any account creation Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Was not able to search for other templates after selecting a single template (e.g., Flow chart) Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

7/4/2023

"Extremely useful tool for creating diagrams of any kind"

4.5/5

What do you like best about Draw.io?

The ability to create completely custom diagrams Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

The interface can sometimes be a bit clunky, and getting things exactly correct can be time consuming Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

11/16/2022

"Lite tool for architecture and diagrams for daily business tasks"

5/5

What do you like best about Draw.io?

1. In business we usually use closed-source expensive tools, but I came to know this tool a few years ago as it was plugin confluence and from that time onwards I found it a very powerful tool for daily architecture activities.

2. Can be used locally without login required

3. Can also be used online on web site

4. Diagrams can be exported as Images with very high resolution

5. Schema, colors and different settings works perfect and very fast. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

1. Of course as a lite version of a more expensive tool, we don't expect that it covers everything but also some new basics in the diagrams are still not supported. For example, in sequence diagrams, you can not have all features in yet.

2. When you use it online, there is no way to make the diagrams private which is then no suitable for confidential information. Review collected by and hosted on G2.com.

CJ P.

Director of IT

Small-Business (50 or fewer emp.)

Originally submitted 1/13/2023

"Easy to use Diagram application."

5/5

What do you like best about Draw.io?

Application is Web-based, with no application installation required. Lots of shapes to choose from. Easy to learn. Saves to different cloud-based solutions or direct to your device. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Have not come across anything I dislike, yet. Review collected by and hosted on G2.com.

Anish A.

Frontend Developer

Small-Business (50 or fewer emp.)

11/8/2022

"Best Flowchart Builder"

4.5/5

What do you like best about Draw.io?

Draw.io helps us to create flowcharts for building chatbots so quickly, and the ability to share the flowcharts with our team allows us to save a ton of time Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Draw.io's export could have been a bit better. While trying to export the flowcharts as PDFs, we often face issues with the alignment Review collected by and hosted on G2.com.

Mohan K.

Small-Business (50 or fewer emp.)

3/23/2023

"Excellent"

4.5/5

What do you like best about Draw.io?

Simple and easy to learn. Lot of icons to choose and above all its free Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Integration with other software Difficult to search the icons , though it is grouped , which makes even more cumbersome Review collected by and hosted on G2.com.

Ankush J.

Consultant

Enterprise (> 1000 emp.)

Originally submitted 2/25/2022

"Extremely useful tool for every Software Engineer"

4.5/5

What do you like best about Draw.io?

I am using Draw.IO from past 4 years and I found it very very useful. I like the following things most about Draw.IO:

- Easy of use

- Ability to export and import draw.io files

- Free and open-source

- Very good collection of icons Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

There is nothing that I dislike, but I would love see if Draw.IO also provide a cloud-integration. That way, we can just login into the Draw.IO system and access our files stored in cloud. Review collected by and hosted on G2.com.

Recommendations to others considering Draw.io:

Go for Draw.IO if you are looking for a free, easy to use and reliable flow-chart or diagram maker tool. Once you start using it, you will never go away from it. Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

I use Draw.IO to solve the following problems:

- To create architecture diagrams for web applications. Here I mostly use it's AWS and Azure related icons.

- To collaborate with team as our team use this tool for Flow Chart and Architecture design, so we also share draw.io files with each others. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 7/19/2022

"Flow Charts to Diagrams - Draw.io is your answer to it !!"

4.5/5

What do you like best about Draw.io?

The best thing about Draw.io is the user interface of the tool. It is an easy-to-use software for anyone who wants to make any kind of process chart or flow chart. The gridded layout and the different pre-loaded symbols make it very feasible to use them for making flow charts for any kind of workflow that is needed in the project. It had all the standard symbols with explanations to all of them for the beginners to understand the flow chart symbols and learn them easily. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

There is nothing as such to dislike about draw.io just that it could be better if the software provided the option of auto-save for the charts made from time to time. This would help in any kind of data or effort lose. Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

It provides a free platform for anyone to make process/flow charts and the best part is that there is no training needed for anyone to start using the tool. One other thing that Draw.io provides is that it has many pre-loaded flow chart templates for various domains like business, engineering, etc. It helped me in making the flow charts for the workflow of a process in the firm I used to work as part of my project. It was so easy to adapt to the software interface and all the options and the functionalities were also self-explanatory and in overall, this is one of the best tools that are available. Review collected by and hosted on G2.com.