Draw.io Reviews & Product Details

Draw.io is a diagramming app for Confluence and Jira that helps teams collaborate on whiteboards and create diagrams for processes, organizations, networks, architecture, UML, and other needs.

What company sizes and industries is Draw.io the best fit for?

Draw.io shows up across small businesses, mid-market organizations, and enterprises, with particularly strong representation in technology-related and education settings. The most visible company-size and industry segments include:

Small Business — teams of 50 or fewer employees
Mid-Market — organizations with 51–1,000 employees
Enterprise — organizations with more than 1,000 employees
Information Technology and Services
Computer Software
Education Management
Design
Financial Services

What customer support options does Draw.io provide, and how do users find the overall support experience?

Draw.io support is available through chat, a knowledge base, FAQs and forums, and email or a help desk. The support experience is mixed: email help is described as useful, while some users have found it difficult to reach support or less helpful than they needed; others have not needed to contact support.

What tools and platforms does Draw.io integrate with, and how do these integrations help users get more value from the product?

Draw.io lists 1 integration: Cursor. In everyday workflows, users also describe connecting or saving diagrams through cloud storage and productivity tools, code repositories, and Atlassian products:

Cloud storage — Google Drive, OneDrive, and Dropbox
Code repositories — GitHub and GitLab
Atlassian — Jira and Confluence
Productivity and task tools — Google Docs and Trello

These connections help teams store, share, and embed diagrams alongside the documents and project work they already use.

What features or capabilities could make Draw.io even more useful?

Draw.io could be more useful with richer options for tailoring diagrams and smoother handling of detailed work. Common improvement requests include:

More specialized templates, shapes, and up-to-date icon packs for specific use cases
More visual styling and formatting choices for polished, presentation-ready diagrams
Simpler, more reliable controls for positioning shapes and routing arrows and connectors
Stronger version history and autosave options to make changes easier to track and recover
More consistent real-time collaboration for teams editing diagrams together

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Verified User in Computer Software

Enterprise (> 1000 emp.)

2/12/2022

"Awesome tool to create quick architecture diagrams"

5/5

What do you like best about Draw.io?

Draw.io has all sorts of product images that you can use to create very informative and easy-to-understand architecture diagrams. A lot of latest product icon images are available to search and use. The canvas area also expands as we keep adding more objects on the page. And one good part is that when you type text under image, it also moves when you move the object in canvas. Easy export to jpeg or png format. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

I think the quality of the image that is exported can be improved. Because when you get a jpeg of your diagram, you can see slight blurriness in the image. Other than that there are no flaws that I found in the tool. Review collected by and hosted on G2.com.

Recommendations to others considering Draw.io:

I would recommend everyone to try the tool definitely. It's very easy to use and is also lightweight. You could have multiple pages in the same diagram. Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

After building different products and systems that communicate with a lot of other systems, it becomes very complicated to explain the environment to others. Using draw.io has made that task very easy. And you can also share the draw.io files with others so that other people can work on the same diagram. Some other tools in the market lack this feature. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/20/2022

"The best free of cost application to visualize all your flow diagrams.."

4.5/5

What do you like best about Draw.io?

The open-source application allows you to create an infinite number of different schemes, and it comes before the design sets to help you get started. and In addition It provides a good and straightforward interface for selecting schematic components. The ability to quickly create diagrams is quite valuable. They offer a large library with many figures, making it adaptable to any type of project. It's incredibly simple to use. I really like the merging of Notion with GDrive. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Mostly It can be difficult to trace an ancient flowchart or er diagram. and some of the time it happened like the intricate flowcharts and diagrams are particularly large, the website may not load correctly, and the design may overlap. Review collected by and hosted on G2.com.

Recommendations to others considering Draw.io:

I strongly advise everyone to look at the tool and try it once. It's simple to operate and light in weight. In the same diagram, you might have many pages.It is also simple for beginners to use because it contains a drag and drops feature. Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

I am using draw.io for the architecture design of our projects, I use draw.io. Thanks to its templates, Draw.io allows me to take a layered approach to the architectural elements. Furthermore, I can drag and drop images from the web onto the page I'm working on, which saves me a lot of time. For architecture design, I primarily use the pre-installed MS Azure icons and templates. Review collected by and hosted on G2.com.

Uday K.

Enterprise (> 1000 emp.)

8/5/2022

"Draw.io review"

4/5

What do you like best about Draw.io?

I like how one can create any type of diagram or flowchart using this software. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

user interface of this software can be improved, so it will be easy and intuitive to use. Review collected by and hosted on G2.com.

Chetan K.

Consultant

Small-Business (50 or fewer emp.)

2/20/2022

"Great free alternative for creating flow diagram"

4/5

What do you like best about Draw.io?

- It is a free online service, so no dependency on my device

- Supports various formats

- Has dummy templates

- Allows user to upload pre-existing work and continue working Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

- Ease of use can be improved compared to paid software such as Visio and Lucidchart which allow a much smoother experience.

- When you export the file, the formatting sometimes gets spoiled. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/25/2022

"Draw.io is a excellent tool for design diagram"

4/5

What do you like best about Draw.io?

- Draw.io is completely free to use.

- Smart connectors with a lot of shapes.

- It has integration with Google Drive

- Easily export with variant formats.

- Can be used as a desktop or web app. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

- Sometimes connecting shapes takes some effort. Review collected by and hosted on G2.com.

Evija P.

Regional Human Resources and Administration Manager

Mid-Market (51-1000 emp.)

2/3/2022

"Helpful tool for making flow charts and more"

4.5/5

What do you like best about Draw.io?

In my job, I need to visualize a lot of processes, so that is the main reason why I am using it. I am making flow charts, org charts, etc. It is all working out great and it is possible to synch it with many other softwares. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

In the beginning, it was not very easy to get used to it; not all the features were working smoothly. It takes time to get it right. Review collected by and hosted on G2.com.

Morteza S.

Fraud Analysis team member

Mid-Market (51-1000 emp.)

8/15/2022

"must be a real handy tool"

3.5/5

What do you like best about Draw.io?

simple and fast creation of graphs, supporting know graph types Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Lack of capability of auto-arranging nodes, lack of some patterns like star pattern Review collected by and hosted on G2.com.

CHETAN K.

Research Analyst

Small-Business (50 or fewer emp.)

3/5/2022

"Free to use substitute for Visio"

3.5/5

What do you like best about Draw.io?

- Free to use platform for creating org charts or flow diagrams

- Anyone who has used similar applications such as Visio would not require any training.

- Allows importing and exporting in various formats Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

- Draw.io's biggest drawback is its user interface. User Interface can be improved; this will also make it easier to use for first-time users

- Sometimes, I face formatting issues while exporting specific flow charts Review collected by and hosted on G2.com.

Rishikesh G.

Senior Analyst

Enterprise (> 1000 emp.)

8/18/2022

"Best for functional explanation"

5/5

What do you like best about Draw.io?

it gives easy way and access to various flow charts that we can use Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

nothing as of now everything's pretty easy to use and helful Review collected by and hosted on G2.com.

Priyanka J.

Manager

Small-Business (50 or fewer emp.)

11/21/2021

"Great Flowchart diagraming tool"

4.5/5

What do you like best about Draw.io?

It has everything need to create a professional diagram / flowchart for any project. The best part about it is the user interface which makes it really easy to use. Wide collection of icons and tools to choose from. Review collected by and hosted on G2.com.

What do you dislike about Draw.io?

Autosave feature is needed, every time required to save via downloading it in XML files. Rework needs to be done if not saved the project. overall nice tool to work for. Review collected by and hosted on G2.com.

Recommendations to others considering Draw.io:

I would love to recommend draw.io to anyone who needs to draw something, whether its for school or work Review collected by and hosted on G2.com.

What problems is Draw.io solving and how is that benefiting you?

I have been using draw.io for a couple of months now and it is by far the best diagramming tool on the market. It has everything you would expect fom a professional diagramming tool. Review collected by and hosted on G2.com.