Dozuki Reviews & Product Details

I like that every guide (lesson, training) has the same format and therefore look very similar. Review collected by and hosted on G2.com.

There are a ton of things I dislike about dozuki, including but not limited to how unintuitive and generally not very user friendly in it's design and how it function. With that being said, they are actively making dozuki better based on customer feedback. Review collected by and hosted on G2.com.

Dozuki's guide formating help with consistency. Every Guide created is in the same format which allows the end user to know exact how to use the guide regardless of the topic. Update: 03/07/2024 I've been using Dozuki for about 2 years now and they just keep getting better. Dozuki really tries to give their customers the best product for their company. Over the last 6 months there have been many improvements on reporting, ease of customization and overall funtion. I love Dozuki and can't wait to see all the new features that they are working on based off customer requests and suggestions. Update: 11/14/2025 Back again. Just like the last time I made an update, Dozuki just keeps getting better and better. So many new features to come that I can't wait to get access too and play with. As the way my employer uses Dozuki continues to evolve the better it gets. Review collected by and hosted on G2.com.

Some of the reporting functions are limiting. It might just be the package we have but reports on things like guide usage and visits isn't really there. Reports on user activity is not very good either. Update: 03/07/2024 Dozuki has greatly improved the reporting functions. There is still a little bit of work to do on sortability but other than that I am thrilled with the improvement they've made. 11/14/2025 Dozuki has really stepped up their reporting game. They're slow phasing out their old reporting with a new dashboard system making more data visible all in one location. I honestly can't say its one of my dislikes anymore. Review collected by and hosted on G2.com.

I like the comment sections on the guide where you are put pictures too Review collected by and hosted on G2.com.

there is not something that pops out like an alert or something when you login, would be helpful for operators Review collected by and hosted on G2.com.

Over the shoulder training and Customer support is very good Review collected by and hosted on G2.com.

Can't upload the video's as well as edit the photo inside the Dozuki. Review collected by and hosted on G2.com.

Dozuki has made it a point to have dedicated resources available for our team to best utilize their software and to fit our business. That alone has been the best experience next to having software that is intuitive and the ease of use has enabled our team to create standard work and have reference documentation for our team members. Dozuki has also been progressively getting better with their offerings and number of features to include AI generated documentation from video recordings and with the addition of more training and change control functionality. Review collected by and hosted on G2.com.

The only dislike I would have would be the "one size fits all" pricing model based on their total offerings. Our team is not using the full extent of the platform's suites available. Having a tiered pricing model would be more enticing. Review collected by and hosted on G2.com.

I think the best part of Dozuki is the easy user interface. Having used many different softwares and host sites, Dozuki offers one of the most straight-forward and simple (yet feature-rich) writing tools to date. Review collected by and hosted on G2.com.

I think one of the biggest limitations to the Dozuki tool, is the lack of markup options in the writing tool. Also, it would be nice to see the ability to have a single guide in multiple places, where if you update the "source" guide, it also updates everywhere else. I believe this is possible, to a degree, utilizing tags. However, it is messy and inconsistent from what I have learned. Review collected by and hosted on G2.com.

Dozuki was chosen for our company based on ease of use for people working on the back end and also user experience. The support from their Team is unmatched. We are always finding new ways to use it and pushing the limits. Review collected by and hosted on G2.com.

I have no dislikes for Dozuki. When we run into a situation where we need something Dozuki doesn't offer, we talk with our Rep and they find a way to make it a reality. Review collected by and hosted on G2.com.

Format is simple and easy to follow and create. Review collected by and hosted on G2.com.

The limitations on bullet points can be a small small nuisance. Review collected by and hosted on G2.com.

We looked for a software where we could create our own training videos as well as having the compliance videos/training available and Dozuki provided that for us. It was very easy to implement into our process. We utilized this service when new hires start and on a monthly basis for compliance. Review collected by and hosted on G2.com.

We are never notified when Dozuki updates a video. There have been many times we reached out because a link to a video was not available and we did not get any answers so were forced to reach out to Atlantic to get the link. Customer support could use improvement. Review collected by and hosted on G2.com.

It feels like using an iphone. It is super simple to set up and use. Review collected by and hosted on G2.com.

I would like to be able to have both a picture and a video on a work instruction step. If you print a PDF for the shop floor the picture of a video is useless. Sometimes I need more than 3 pictures per step as well. The translation option is good but not 100% accurate, atleast for my experience going from english to spanish. I feel like dozuki is fully built and the options are great so the monthly meetings with out service advisor about how to use dozuki are not productive. Instead, I could use help being more creative to use the software, design better looking guides or some clever tricks to add to a wiki page. Review collected by and hosted on G2.com.