--- title: DoorDash for Merchants Reviews meta\_title: 'DoorDash for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how DoorDash for Merchants works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # DoorDash for Merchants Reviews & Product Details Visit Website DoorDash Marketplace is a third-party online ordering and delivery platform that helps restaurants and other retail businesses reach new customers, increase order volume, and streamline delivery operations. DoorDash Marketplace is designed for small to medium-sized business owners — including restaurants, grocers, liquor stores, flower shops, and other local retailers — who want to grow their customer base and improve fulfillment through on-demand delivery. Businesses can use Marketplace to list their store or restaurant on the DoorDash app and website, where customers browse and place orders for delivery or pickup. Key use cases include: • Attracting new customers through high-visibility placement on the DoorDash app • Handling delivery logistics without having to hire or manage in-house drivers • Managing orders, prep timing, and performance insights through the Merchant Portal • Adjusting availability and pricing to match business needs in real time • Offering pickup or delivery to local customers through a single platform Core features and benefits: • Customer reach: Get discovered by DoorDash’s large base of active customers, especially those near your location. • Logistics support: Orders are fulfilled by Dashers — independent contractors who handle delivery so you don’t have to. • Operational control: Merchants maintain control over their menu, inventory, pricing, and hours through the online Merchant Portal. • Flexible fulfillment: Offer both delivery and pickup depending on your capabilities. • Real-time insights: Access analytics to understand order trends, prep time, and sales performance. DoorDash Marketplace is often the first step in a merchant’s journey with DoorDash, providing a low-barrier entry point to grow online sales without needing to build out a delivery or online ordering infrastructure independently. * * * Product Website DoorDash for Merchants Seller [DoorDash](https://www.g2.com/sellers/doordash) Discussions [DoorDash for Merchants Community](https://www.g2.com/products/doordash-for-merchants/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Lev Pogosov Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/doordash-for-merchants/pricing) ## DoorDash for Merchants Integrations (12) What do users say about integrations? Verified by DoorDash for Merchants [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkmate ](https://www.g2.com/products/car-part-com-checkmate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chowly ](https://www.g2.com/products/chowly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChowNow for Restaurants ](https://www.g2.com/products/chownow-for-restaurants/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Deliverect ](https://www.g2.com/products/deliverect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mobi ](https://www.g2.com/products/mobi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Otter ](https://www.g2.com/products/otter/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qu ](https://www.g2.com/products/qu/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SpotOn ](https://www.g2.com/products/spoton/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Square Payments ](https://www.g2.com/products/square-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stream Chat ](https://www.g2.com/products/stream-chat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Toast ](https://www.g2.com/products/corel-toast/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UrbanPiper ](https://www.g2.com/products/urbanpiper/reviews) Show More HF Hannelore F. Mid-Market (51-1000 emp.) 10/22/2020 "Food ordering app as it should be" 4.5/5 What do you like best about DoorDash for Merchants? DoorDash has a really good customer service, in contrast to other delivery apps. Once an order was delayed by one hour, I contacted the customer service and i did receive a reiimbursment without any problems. The app itself is selfexplanatory, there are categories of kitchenstyles or the mealtype you would like. If you search for a certain restaurant you can simply use the searchbar. Delivery guys are also really friendly and are respecting the health safety regulations due to covid. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? There is nothing to dislike about this app/service. Found Doordash a good app for food delivery. Perhaps a rewarding systems for recurring customers would be a great thing Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: If you encounter any issues with DoorDash, you should contact their customer service in order to get things sorted out. They are really helpful. Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? Order meals for short work breaks and to get an diversified diet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lauren Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren Q.") LQ Lauren Q. Business Development Representative Small-Business (50 or fewer emp.) 5/21/2020 "Quick and Easy Delivery Service" 4/5 What do you like best about DoorDash for Merchants? I really like how the app is organized into different kinds of foods. This makes it easy to sift through different restaurants and figure out what I want to eat. I also like how it gives you updates through the app about the food preparation and delivery. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I dislike the many fees that come with ordering DoorDash. It seems like there are endless service fees, and I would rather tip the driver more than pay these random fees. Also, I don't like how DoorDash's time of delivery estimates are always wrong. I understand they often overestimate how long it will take for the delivery to ensure that there is wiggle room for the restaurant/driver, but it's always wayyyyy off. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: If you're looking for an easy and quick food delivery service, try out DoorDash. Just be aware that your food will probably come much earlier than expected, which can be a good thing! Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? I am able to get food delivered pretty much whenever I want it. I also like how you have the ability to choose no-contact delivery, especially during the current circumstances (COVID-19). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MB Martin B. Mid-Market (51-1000 emp.) 10/21/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Fast service friendly Dasher" 4/5 What do you like best about DoorDash for Merchants? The delivery of food directly to the door of our company works perfectly and till now always on time. The app to order food offers a good overview and the several coupons to use are good to save money from time to time. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I don't know why, but the delivery costs are changing so often - it would be better if the delivery cost is fixed and for all restaurants always the same. Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? Our canteen service is not needed anymore thanks to this service. There are more benefits, the first is that we can order where we want and the second reason is that we can order it when we want. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RS Rainy S. Small-Business (50 or fewer emp.) 6/4/2020 "Better to Pickup/Deliver the Food Yourself" 0/5 What do you like best about DoorDash for Merchants? As a restaurant, I enjoy the multiple options that DoorDash offers you such as phone calls, or renting a tablet, or renting a tablet + printer. The website is managed by their company and they are eager to get you on the platform. As a customer, I enjoy that there are many options only available on the DoorDash platform. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? As a restaurant, I hated how they signed us up without asking us beforehand. Our staff was not prepared for the phone calls, as there were lots of communication issues from their drivers or whoever that placed orders. We would prepare the order, and then they'd come pick it up and went: "Oh no, I only meant 1. I didn't mean 3." I didn't like how all the details for the contract were kept hidden until you got a call from them (so there was nothing I could look up on my own and consider. I just wanted to know if I had tablet options, and I couldn't even find that out). Now I get spammed calls and emails all the time from their people. As a customer, their customer support system is absolutely a nightmare to deal with. The "staff" are eager to close your queries, and provide no assistance whatsoever. The system itself is faulty with many glitches, and many users get banned for no reason. (A quick google search will bring it up). As both, the "staff" there seem really insincere, and it's quite obvious that you are not important. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: Don't. Pick up the food, or deliver it yourself, or pick anyone else. Not worth your time Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? DoorDash made it so that they appeared as "THE" delivery app for my restaurant on Google, when they're the only one that we haven't signed up with. It's annoying because now all the customers complain about our service through DoorDash, and I'm like "Hey wait, we're not even with them!" I've realized that I don't need DoorDash, and have since applied to delete my account. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Small-Business (50 or fewer emp.) 11/11/2019 "Great service, if you have the money." 4.5/5 What do you like best about DoorDash for Merchants? I really enjoy using doordash when I am tired and don't feel like going out to grab dinner or anything else throughout the day. They have live tracking, live updates, and have a pretty good customer service reputation. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? The delivery fee is really high, and often there's no way for the delivery employees to verify if your order is correct until it's too late. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: Just be careful with super complicated orders or things that could be easily missed! Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? The benefits of doordash is being able to get food from places that don't do delivery by themselves, which is really helpful and I enjoy that a lot, especially when you don't want to go out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 8/15/2019 "Dash Life" 5/5 What do you like best about DoorDash for Merchants? I use DoorDash as a customer, and I deliver for them as well. I love the convienece of being able to work wherever and whenever I’d like! As a customer, the app is always being updated with new restaurants and promos for discounts that makes you want to order food! It’s a really great program all together. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I dislike the over saturation, but I believe that’s what would happen when a lot of people benefit from your product/idea! Nevertheless, I still work wherever I go, so it isn’t all that much of a dislike. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: It’s great check it out! Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? The software could use A LOT OF WORK. Even with the frequent updates, we have a lot of moments when the app malfunctions and that causes us as drivers to lose out in money and work. I signed up to be a Beta Driver for dasher, so we’re constantly giving reports and updates on system functions that could be improved for other dashers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 10/28/2019 "FOOOD" 5/5 What do you like best about DoorDash for Merchants? I love being able to pick what I want to eat and having it delivered and not having to leave my house or work so I can continue to get things done. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I don't like that their is such a wait to get your food. I also don't like that their are a limited number of choices to choose from. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: I would highly recommend using Door Dash no matter if you work in a large or small company. Anyone can use this and it be helpful for their company. You can order and have them bring it to meetings so that no one has to leave and you can get more work done. Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? Not having to leave work for lunch so I can complete more tasks. It saves me soooo much time by having door dash. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/21/2019 "Some issues" 2.5/5 What do you like best about DoorDash for Merchants? When the food is actually delivered it is usually on time and fresh Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I have had multiple issues of either super late deliveries or food never delivered at all Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: It may work for others better than it has for me, if your experience is good than definitely continue using doordash Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? Easy to use when feeding other members of the clinic without having to leave the building Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite EH Eric H. Marketing Consultant Small-Business (50 or fewer emp.) 10/16/2019 "Get Food Delivered Fast" 5/5 What do you like best about DoorDash for Merchants? There is a huge selection of restaurants to choose from and the delivery time is quicker than if I drove out to pick up the food myself. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I wish you could use gift cards from different restaurants to pay when you order from those places. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: Check them out because they offer great service and quick delivery. Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? It's convenient to have the food delivered so I don't have to take the time away to drive to the restaurant and pick it up myself. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 10/18/2019 "Door Dasher experience" 3.5/5 What do you like best about DoorDash for Merchants? What I like best is the flexibility in my schedule. I love that I can pick up shifts whenever. Review collected by and hosted on G2.com. What do you dislike about DoorDash for Merchants? I don’t like the way that I barely make any money in my area. There used to be a 10/hr minimum but now I have to be on the clock for like 5 hours with maybe one order. Review collected by and hosted on G2.com. Recommendations to others considering DoorDash for Merchants: Use it to get food delivered, consider other options before making it a second job Review collected by and hosted on G2.com. What problems is DoorDash for Merchants solving and how is that benefiting you? The benefits are definitely the flexibility and freedom. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about DoorDash for Merchants? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about DoorDash for Merchants ](https://www.g2.com/products/doordash-for-merchants/discussions/new) ![Alan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan C.") AC Alan Cates • Last activity about 4 years ago How the heck do 3 DoorDash drivers show up at a restaurant to pick up an order but the order is never delivered? Explain that to me. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-the-heck-do-3-doordash-drivers-show-up-at-a-restaurant-to-pick-up-an-order-but-the-order-is-never-delivered-explain-that-to-me) GU Guest User What are the benefits and drawbacks of using DoorDash for Merchants, and what features do you find most useful? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-doordash-for-merchants-and-what-features-do-you-find-most-useful) [ View all Discussions ](https://www.g2.com/products/doordash-for-merchants/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/doordash-for-merchants/pricing) DoorDash for Merchants Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0dd7fb2222b3dfe455e90d7606cf76ec/uber-eats-for-merchants.jpg "Product Avatar Image") Uber Eats for Merchants 4/5(184) [ Compare Now ](https://www.g2.com/compare/doordash-for-merchants-vs-uber-eats-for-merchants) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_62515075e6b2995b26a9d14b9dea0eeb/deliveroo-for-partners.jpg "Product Avatar Image") Deliveroo for Partners 3.7/5(26) [ Compare Now ](https://www.g2.com/compare/deliveroo-for-partners-vs-doordash-for-merchants) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927c81fcd2679b79122cc4ca778280f9/slice-for-owners.png "Product Avatar Image") Slice for Owners 2.9/5(14) [ Compare Now ](https://www.g2.com/compare/doordash-for-merchants-vs-slice-for-owners) ## Top-Rated Alternatives [ ![Uber Eats for Merchants](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uber Eats for Merchants") Uber Eats for Merchants 4/5(184) ](https://www.g2.com/products/uber-eats-for-merchants/reviews) [ ![ChowNow for Restaurants](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChowNow for Restaurants") ChowNow for Restaurants 4.6/5(73) ](https://www.g2.com/products/chownow-for-restaurants/reviews) [ ![GrubHub for Restaurants](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GrubHub for Restaurants") GrubHub for Restaurants 4.1/5(62) ](https://www.g2.com/products/grubhub-for-restaurants/reviews) [ View All Alternatives ](https://www.g2.com/products/doordash-for-merchants/competitors/alternatives) ##### Categories on G2 [Loyalty Management](https://www.g2.com/categories/loyalty-management)[Food Delivery](https://www.g2.com/categories/food-delivery-software)[Grocery Delivery](https://www.g2.com/categories/grocery-delivery) ##### Explore More [What is the highest-rated feature management software for product teams running controlled rollouts and beta tests?](https://www.g2.com/discussions/what-is-the-highest-rated-feature-management-software-for-product-teams-running-controlled-rollouts-and-beta-tests)[Which vendor provides AI-powered slide design tools?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-slide-design-tools)[Which aviation MRO solutions provide real-time compliance tracking for FAA-regulated maintenance tasks?](https://www.g2.com/discussions/which-aviation-mro-solutions-provide-real-time-compliance-tracking-for-faa-regulated-maintenance-tasks) [Which enterprise risk management platforms can go live quickly for an organization that needs to show risk coverage without a 12-month implementation?](https://www.g2.com/discussions/which-enterprise-risk-management-platforms-can-go-live-quickly-for-an-organization-that-needs-to-show-risk-coverage-without-a-12-month-implementation)[Crunchtime Ops Execution vs Jolt vs GoSpotCheck by FORM for store managers: which do people actually keep using after the first month?](https://www.g2.com/discussions/crunchtime-ops-execution-vs-jolt-vs-gospotcheck-by-form-for-store-managers-which-do-people-actually-keep-using-after-the-first-month)[Pros and Cons Details](https://www.g2.com/products/doordash-for-merchants/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)