--- title: DoorDash for Merchants Reviews meta_title: 'DoorDash for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how DoorDash for Merchants works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 65 scale: '5' date_modified: '2026-08-07' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # DoorDash for Merchants Reviews **Vendor:** DoorDash **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 65 ## About DoorDash for Merchants DoorDash Marketplace is a third-party online ordering and delivery platform that helps restaurants and other retail businesses reach new customers, increase order volume, and streamline delivery operations. DoorDash Marketplace is designed for small to medium-sized business owners — including restaurants, grocers, liquor stores, flower shops, and other local retailers — who want to grow their customer base and improve fulfillment through on-demand delivery. Businesses can use Marketplace to list their store or restaurant on the DoorDash app and website, where customers browse and place orders for delivery or pickup. Key use cases include: • Attracting new customers through high-visibility placement on the DoorDash app • Handling delivery logistics without having to hire or manage in-house drivers • Managing orders, prep timing, and performance insights through the Merchant Portal • Adjusting availability and pricing to match business needs in real time • Offering pickup or delivery to local customers through a single platform Core features and benefits: • Customer reach: Get discovered by DoorDash’s large base of active customers, especially those near your location. • Logistics support: Orders are fulfilled by Dashers — independent contractors who handle delivery so you don’t have to. • Operational control: Merchants maintain control over their menu, inventory, pricing, and hours through the online Merchant Portal. • Flexible fulfillment: Offer both delivery and pickup depending on your capabilities. • Real-time insights: Access analytics to understand order trends, prep time, and sales performance. DoorDash Marketplace is often the first step in a merchant’s journey with DoorDash, providing a low-barrier entry point to grow online sales without needing to build out a delivery or online ordering infrastructure independently. ## DoorDash for Merchants Pros & Cons **What users like:** - Users praise the **ease of use** of DoorDash for Merchants, appreciating its straightforward setup and seamless navigation. (3 reviews) - Users appreciate the **excellent customer support** from DoorDash for Merchants, ensuring a smooth and efficient experience. (2 reviews) - Users commend the **easy onboarding process** of DoorDash for Merchants, highlighting its straightforward setup and excellent support. (2 reviews) - Users find the **setup process incredibly easy** , enabling quick onboarding without any hassle for their businesses. (2 reviews) - Users appreciate the **reasonable commission fees** with DoorDash, enhancing their overall profitability as merchants. (1 reviews) - Continuous Improvement (1 reviews) - Cost Savings (1 reviews) - Users value the **delivery efficiency** of DoorDash for Merchants, benefiting from reliable and prompt service. (1 reviews) - Design Aesthetics (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users experience **delivery delays** that negatively impact the customer experience and reflect poorly on the restaurant. (1 reviews) - Users report **delivery issues** with DoorDash that negatively impact customer experience and restaurant reputation. (1 reviews) - Users are frustrated by the **excessive fees** of DoorDash for Merchants, which significantly reduce their profit margins. (1 reviews) - Users note that **high fees** from DoorDash can significantly reduce profit margins for smaller restaurants, impacting overall income. (1 reviews) - Users find the **inaccurate tracking** of DoorDash for Merchants lacking compared to more advanced competitors. (1 reviews) - Users find **integration challenges** for smaller vendors with DoorDash for Merchants, requiring a simpler, more accessible process. (1 reviews) - Users find the **lack of seamless integrations** for smaller vendors with DoorDash burdensome and frustrating compared to larger companies. (1 reviews) - Users find **limited customization** difficult for smaller vendors, highlighting challenges compared to larger companies' integration experiences. (1 reviews) ## DoorDash for Merchants Reviews ### 1. Love the flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about DoorDash for Merchants?** I am mom of 6 and it was so difficult to find a job with as many restrictions as I have this was perfect because of the flexibility **What do you dislike about DoorDash for Merchants?** The app crashes alot and it incredibly difficult to reach customer service **Recommendations to others considering DoorDash for Merchants:** Very flexible **What problems is DoorDash for Merchants solving and how is that benefiting you?** I can work as often or as little as I want and not loose my job ### 2. More customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** I like how it bring customer to our restaurant and makes us more money. **What do you dislike about DoorDash for Merchants?** I dislike the poeple who call our restraunt and doesn’t know to improvise on the order then calls the person back for little things it’s really annoying **What problems is DoorDash for Merchants solving and how is that benefiting you?** It’s provide a steady amount of customer to The restraunt and we don’t have to delivery it which solve the problem of not enough delivery man. ### 3. Delivery On Time As Promised **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about DoorDash for Merchants?** Ease to use either from website or the app and they are synchronized always. Ability to create a group order and share the link for others to add which is an awesome feature. **What do you dislike about DoorDash for Merchants?** Sometimes Locations does not show up correctly to my address and need to play a bit with that. Cannot order from restaurants that are little far but I do like to get delivery from them. **Recommendations to others considering DoorDash for Merchants:** Use it and give it a try as they give free deliveries a month which is great. Also, you could get 7$ off on first order, so do not wait. Give a try. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Getting team lunches delivered to us directly which in-turn saves time for team members. Can have repeating orders which saves time and money with free deliveries.. ### 4. Not at all that great **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about DoorDash for Merchants?** I like the convenience of being able to order online, but let’s be honest there’s plenty of other services that offer the same thing **What do you dislike about DoorDash for Merchants?** The orders aren’t on time, they’re cold, the last one leaked all over the place and the driver found it funny. The drivers smoke in their vehicles which causes your food to smell and taste badly. Overall wouldn’t use again. **Recommendations to others considering DoorDash for Merchants:** Don’t bother, use Grubhub or Ubereats! **What problems is DoorDash for Merchants solving and how is that benefiting you?** We aren’t having to leave the office to pick up food, and can order everyone’s lunch at one time ### 5. The fastest delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Alfonsina D. | Business Coordinator, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** I really enjoy having an Easy way to have food in few minutes. Is really usefull and easy to use. **What do you dislike about DoorDash for Merchants?** I dislike the sometimes limited service un some markets. **What problems is DoorDash for Merchants solving and how is that benefiting you?** At office when we are all so busy, is nice to have an answer when we are hungry ### 6. Door Dash **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** the delivery price was very reasonable, and the delivery time it took was fairly quickly. **What do you dislike about DoorDash for Merchants?** I havent used it too many time, but so far there is nothing i dislike about it. **What problems is DoorDash for Merchants solving and how is that benefiting you?** quick and fast delivery, and accuracy in food. ### 7. Door dash **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DoorDash for Merchants?** I just Recently joined and they have a great offer going on right now. When you spend $10 delivery is only $1. Not many other services offer promos like that **What do you dislike about DoorDash for Merchants?** The first time i used it my food was wrong and getting in contact with someone wasn’t very user friendly **What problems is DoorDash for Merchants solving and how is that benefiting you?** More time spent in the office and less time traveling to get food ### 8. Super easy, convenient and fun! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** Pizza is no longer my only option for in home delivery. Door Dash delivers from my favorite restaurants! The app is intuitive and makes it all so simple! **What do you dislike about DoorDash for Merchants?** The charges and fees are not the most transparent. One of my deliveries was a bit delayed because the app map brought the driver to the wrong address. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Quick lunch delivery! Makes meetings easy! ### 9. More than chinese & pizza!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** The option to have my food delivered from more than a pizza place, chinese place etc. **What do you dislike about DoorDash for Merchants?** Sometimes the delivery time can be really long, which makes me want to just go grab my lunch. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Being able to work a little more without having to leave the office, and then option to leave a little early. ### 10. Quick, easy way to order in food **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** Easy to order, quick delivery, lots of options. **What do you dislike about DoorDash for Merchants?** The delivery fees can get expensive depending on the time of order/distance from house. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Can easily order food in for company/teams without having to leave the office. Everyone is able to order what they like with customization and notes for the restaurants. ### 11. Very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** it was really convenient to order online then track through my phone **What do you dislike about DoorDash for Merchants?** the only think i didn't really like is the delivery fee, but that's just because i'm cheap. i totally understand it's part of the service **What problems is DoorDash for Merchants solving and how is that benefiting you?** lunch delivery on days where we're too busy to leave the office ### 12. Very quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2018 **What do you like best about DoorDash for Merchants?** The plethora of restaurants on the app is a huge bonus, especially the amount of stores open late at night **What do you dislike about DoorDash for Merchants?** Sometimes the off-set prices may be deceiving, as you would have to pay more than you would expect **Recommendations to others considering DoorDash for Merchants:** DoorDash is far better to use than a lot of other food-catering applications on your phone or online. It simplifies most things and allows you and your company to enjoy food at a reasonable cost, including the delivery cost! **What problems is DoorDash for Merchants solving and how is that benefiting you?** It allowed my organization to order meals in an extremely efficient and quick way. It is easier to use than other food-catering applications. ### 13. Many choices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about DoorDash for Merchants?** there are many options of vendors to choose from within the app **What do you dislike about DoorDash for Merchants?** Implementation with companies has to be regularly viewed in order for delivery to occur. Delivery is usually slow as a result of human observation **What problems is DoorDash for Merchants solving and how is that benefiting you?** Providing food for late nights at the office ### 14. The DoorDash interface is easy to navigate. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** DoorDash efficiently allows the driver and customer to interact with the software. **What do you dislike about DoorDash for Merchants?** There is sometimes too much info on the screen and too many options from which to choose. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Allowing the smooth navigation and operations for business. ### 15. DoorDash is equivalent to UberEats, Postmates, etc. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about DoorDash for Merchants?** I like the convenience of DoorDash and the idea behind it. **What do you dislike about DoorDash for Merchants?** There are no differences that I notice between DoorDash and its competitors. **What problems is DoorDash for Merchants solving and how is that benefiting you?** Delivery of food for company/team meetings. ## DoorDash for Merchants Discussions - [How the heck do 3 DoorDash drivers show up at a restaurant to pick up an order but the order is never delivered? Explain that to me.](https://www.g2.com/discussions/how-the-heck-do-3-doordash-drivers-show-up-at-a-restaurant-to-pick-up-an-order-but-the-order-is-never-delivered-explain-that-to-me) - 1 comment, 1 upvote - [What are you going to do to improve service](https://www.g2.com/discussions/50280-what-are-you-going-to-do-to-improve-service) - 1 comment, 1 upvote - [How to get started](https://www.g2.com/discussions/27083-how-to-get-started) - 1 comment, 1 upvote - [View DoorDash for Merchants pricing details and edition comparison](https://www.g2.com/products/doordash-for-merchants/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A03%3A27+-0500&secure%5Bsession_id%5D=045837fa-453d-4c6d-95a2-022d43e07d07&secure%5Btoken%5D=0ef3a312709bdb784a41874fb129ff7100b1c42d30a61ad812989600aa3830bb&format=llm_user) ## DoorDash for Merchants Integrations - [Checkmate](https://www.g2.com/products/car-part-com-checkmate/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [Mobi](https://www.g2.com/products/mobi/reviews) - [Otter](https://www.g2.com/products/otter/reviews) - [Qu](https://www.g2.com/products/qu/reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Stream Chat](https://www.g2.com/products/stream-chat/reviews) - [Toast](https://www.g2.com/products/corel-toast/reviews) - [UrbanPiper](https://www.g2.com/products/urbanpiper/reviews) ## DoorDash for Merchants Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking - Live Tracking - Activity Tracking - Inventory Tracking **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management - Route Management **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration ## Top DoorDash for Merchants Alternatives - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) - 4.0/5.0 (172 reviews) - [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) - 4.6/5.0 (68 reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - 4.1/5.0 (62 reviews)