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dominKnow | ONE Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the top-notch customer support of dominKnow | ONE for its responsiveness and effective issue resolution. (2 mentions)
Users praise the rich media capability of dominKnow | ONE, enhancing the e-learning experience across all devices. (1 mentions)
Users value the rich media capabilities of dominKnow | ONE, enhancing their e-learning experience across various devices. (1 mentions)
Users value the extensive customization options in dominKnow, finding it far superior to competing tools like Rise. (1 mentions)
Users appreciate the ease of use of dominKnow | ONE, enhancing their learning experiences with rich media integration. (1 mentions)
Users may find the difficult learning experience challenging without third-party help, despite available resources for support. (1 mentions)
Users find the cost prohibitive for classes, wishing for more affordable options to access dominKnow's features. (1 mentions)

Top Pros or Advantages of dominKnow | ONE

Top Cons or Disadvantages of dominKnow | ONE

dominKnow | ONE Reviews (38)

Reviews

dominKnow | ONE Reviews (38)

4.1
38 reviews
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Verified User in E-Learning
CE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Outstanding Cloud-Based E-Learning with Rich Media and Stellar Support"
5/5
What do you like best about dominKnow | ONE?

An excellent cloud based, course authoring/creation e-learning program that synchs to and scales with all user tools for Desk top, tablet and smart phone. I'm using the rich media capability, incorporating audio, video, animated video, text and interactive exercises to enriched the learning experience. Support services are outstanding. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

One consideration is that solopreneur educators and trainers, such as myself, might need third-party help if they lack the time to thoroughly learn how to use the tool. Still, there are plenty of resources available for learning, and it is possible to get extra support if needed. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Mid-Market (51-1000 emp.)
"dominKnow"
5/5
What do you like best about dominKnow | ONE?

The flexibility dominKnow has. I have used Articulate Rise, and after using dominKnow, I realize how limiting Rise is. I can do more customization with dominKnow than a user can with Rise. I initially liked how Rise looked and thought about switching from dominKnow to Rise, but I quickly realized looks are deceiving. I will also say dominKnow's customer support is top-notch. They are very responsive and work quickly to address any issues. I also appreciate our Customer Success Manager, who is also quick to answer any questions and pass along feedback. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

I would love to take the classes they offer on using variables and creating games; however, the cost is prohibitive. I wish they would offer more affordable options so I could fully use everything dominKnow has to offer. Review collected by and hosted on G2.com.

Sebastin F.
SF
Sebastin F.
Instructional Designer
Mid-Market (51-1000 emp.)
"Great product, with a fantastic team that stands behind it"
5/5
What do you like best about dominKnow | ONE?

dominKnow met all our our requirements for create mobile responsive eLearning content. Though we also the Articulate 360 which includes Rise that can author mobile responsive courses, Rise is very limited in terms of custom interactions, reporting needs, xAPI support and data that we can capture from those courses. I see dominKnow as a very good combination between Storyline (custom interactions & other capabiliites) and Rise (mobile responsive content).

Beyond this, what sets this vendor apart from the others is the excellent support, and the great team that stands behind their product. From initial training to any troubleshooting that we needed, we've gotten the fastest response and the most helpful support from dominKnow. And unlike Articulate where we can submit a bug or a feature request and have to wait for years for them to prioritize and implement them (one issue & feature I submitted have been in their queue for over 4 years, with many others voting on it), dominKnow team closesly collaborates with you to understand your issues, or ideas and then either implements those changes or follows up with you later once those changes/fixes have been made (usually within a month or two the most!). I especially would like to call our their SVP, Dr. Paul Schneider for the personalized attention and help he's provided to our team, especially during some issues we recently came across with integrations with our new LMS. He went above and beyond and offered to jump on calls and emails as needed to help us get things sorted (the issue turned out to be from the LMS vendor side, not dominKnow). So, kudos to the whole dominKnow team! Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

dominKnow does have a steeper learning curve than some of the other tools, hence not the fastest to implement. The GUI could be a more user friendly, and can use some UX optimization. However, as I mentioned before, their support/team members more than makes up for these by providing excellent service! Review collected by and hosted on G2.com.

Ellyn S.
ES
Ellyn S.
Senior Instructional Designer
Enterprise (> 1000 emp.)
"Lots of design options, little support for effective re-use"
3/5
What do you like best about dominKnow | ONE?

While the built-in interactions have limited usefulness, the access to underlying code/language makes anything possible. Crowd-sourcing information is an interesting approach, but would be more effective if only correct information (or questions with good answers) are available in searches. The documentation could be more explicit and easier to find. I must note that I am on an enterprise-hosted instance, so we are not always on the most recent software version which adds a big nuisance factor to the dedicated and very responsive customer service/tech support people. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

While anything is possible, re-use is very difficult without creating a library of html widgets. IMO that makes this tool powerful, but not easy for the average ISD who has limited scripting skills. The GUI, which I suspect is intended to simplify development for non html/css/javascript writers actually gets in the way of implementing customized widgets.

Worst problem: at least half of my messages to support@domiknow.com bounce back and I have to spend time trying to communicate my problem another way. Review collected by and hosted on G2.com.

CH
Camile H.
Enterprise (> 1000 emp.)
"Excellent e-learning tool!"
4/5
What do you like best about dominKnow | ONE?

I love the collaborative ease of working across teams. The ability to create templates for my team was a game changer, as we are not training developers ourselves or have any working experience with authoring tools. Flow is great for providing different learning opportunities to give our users. The dominknow team is always super helpful and responsive. I really enjoy watching the podcast with Brent and Chris! Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

Capture has been the most time-consuming part of creating modules for my team. Having the option to select ALL features (censoring and draw) then pasting them on each frame would save us so much time. The option to copy and paste (in the exact location) one by one has been helpful though. I would also like to have more stock photos to choose from. Review collected by and hosted on G2.com.

IH
Ian H.
Mid-Market (51-1000 emp.)
"All You Need For Content Creation"
5/5
What do you like best about dominKnow | ONE?

DominoKown ONE gives you a huge toolbox for content creation along with several different options for presenting. It's not really a toolbox - it's more like a tool shed. Options galore! Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

We've seen some issues with screen size and resolution. Sometimes fit to screen requires you to scroll when you shouldn't have to. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Good idea but very complex."
2/5
What do you like best about dominKnow | ONE?

The review tool and the ability to collaborate on content is great. I also enjoy the theme and style editor. It is a more advanced version of Articulate Rise. Though it feels more like web page design compared to Storyline, I am getting used to it. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

- I dislike that many key controls are logged in the profile.

- The FX features can only be used per element and not added to an entire page.

- The user guide search tool is very limited when it comes to looking up terms and I cannot bookmark anything

- The storyline player opens the LO menu when the course starts and there is no ability to turn this off.

- No ability to turn on/off the next page titles in the navigation button in storyline

BIG HATE:

End of module / course is over complex and should have the ability to not use the master pages or the required default pages. The whole process seems like it was designed by engineers rather than learning developers. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"One of a kind authoring tool"
3/5
What do you like best about dominKnow | ONE?

DominKnow is the only tool we could find in the market that allows us to create the type of content we would like to create. Specifically, the combination of Flow and Capture allow us to create responsive, interactive, engaging content to help our customers learn our technical software. We only create customer-facing learning content using dK and the Show Me, Guide Me, Try Me options with Capture were game changing for us. We receive great feedback from our customers about the learning content we produce using dominKnow. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

DominKnow is inconsistent in its user experience. It can be slow and even non-responsive at times, even with a solid internet connection. Sometimes features just don't work as expected. We are struggling with a few "incomplete" features at this time but we are working with the dK team to address these. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"I've used the rest - this is the best!"
5/5
What do you like best about dominKnow | ONE?

The system is easy to use and fully functional. Other similar tools I have used do not offer all of the same features including a full library of images and avatars; an ability to create a content-review process; a PPT converter; etc. Plus, it is simple to use and includes great help as well as a community to see other examples that people have developed. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

Honestly, I can't think of anything I dislike Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"The only tool I know that is programmable, responsive AND xAPI compliant in one"
5/5
What do you like best about dominKnow | ONE?

It combines the best from others.

Now I use DominKnow, my courses are future proof because they comply with newer standards like CMI5 and xAPI.

I can find that elsewhere, but not if I *also* want them to look great on mobile devices and be quick to build.

I love that I can add "widgets" to it to expand functionality such as custom interactives into the product itself - I can't do that with others. I actually added one that makes courses automatically adjust to reflect the legislation of each user's home state. That's how flexible it is. Review collected by and hosted on G2.com.

What do you dislike about dominKnow | ONE?

There is not much to be honest. I guess it would be great if more courses "out there" had been built using DominKnow so there was an existing body of work, but that would mean that it would have had to be *old* like the others and so I'd be missing the freshness and modernness I get with DominKnow.

Anyway I'm aware DominKnow is releasing converters so I know it won't be an issue in future anyway. Review collected by and hosted on G2.com.