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Documoto Reviews & Product Details

Documoto is a SaaS digital publishing platform and interactive content management system for equipment manufacturers and asset-intensive industries. Documoto helps equipment manufacturers and asset-intensive organizations unlock the value found in their vast collection of technical content. With Documoto, companies can create, manage, and share their technical content to support critical aftermarket business processes and to provide outstanding customer service. Companies choose Documoto for our enterprise-scale SaaS content solution, for our expertise in digital transformations, and for our Customer Focus First model that drives quick value and long-term success. Contact our sales team to discover how Documoto’s innovative solutions can revolutionize sales and service workflows at Sales@Documoto.com.

Seller

Documoto

Discussions

Documoto Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Spanish

Overview by

Miki Noble

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Documoto Media

Our authoring functionality lets you create, enrich and connect content (parts, assemblies, books, technical documents) within an easy-to-use interface. This leads to significant time savings when formatting, publishing, and updating catalogs.

Our cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages.

Our storefront feature turns electronic parts catalogs into an online sales channel, allowing buyers to search, select, and quote or order parts easily with the ability to integrate with ERP systems for real-time price/inventory updates.

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Abhishek P.

System Engineer

Enterprise (> 1000 emp.)

7/24/2024

"Online Library of knowledge base article"

4.5/5

What do you like best about Documoto?

- Can create a content and upload if for specific unit of people which actually related to that to avoid disperacy and confusion.

- Upload and search on this is quite easy and effective.

- Integration with our systems is easy and well connected for documents research.

- Friendly in both front-end and back-end. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

- Like it's document management tool so happening and facing confusion is quite normal.

- Needs to add more search words in sku. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

7/8/2022

"Great tool for Online Parts Catalogs"

5/5

What do you like best about Documoto?

The ability to make changes is what sold us. When errors are found we can quickly get it corrected and the customer can see the change within a matter of minutes. On the service side, being able to 'relate content' (such as a repair video) to parts is great. Saves phone calls to our service department! Review collected by and hosted on G2.com.

What do you dislike about Documoto?

I wish I had more options for customization. We have some options now, but there are a few small things I wish I could change which I feel would really improve our users experience. Review collected by and hosted on G2.com.

What problems is Documoto solving and how is that benefiting you?

Documoto is helping our Dealers be more self-sufficient. Providing all the information our Dealers need (service parts, weights, dims, photo, repair procedures) frees up our Service Department to focus on other customer needs. We are also now using Documoto to show the Accessories available for products. Big improvement over just providing Dealers a paper copy of what fits on what. Review collected by and hosted on G2.com.

DeMon D.

Inside Sales Specialist

Small-Business (50 or fewer emp.)

7/7/2022

"Solid Platform"

4/5

What do you like best about Documoto?

Documoto is self-explanatory, yet sophisticated. The support team is very reliable and responsive when questions do arise. Personally, the questions are rare. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

I honestly do not have any dislikes for Documoto "per se". The material we utilize requires a lot of time and concentration for it to maximize my benefits. The data takes a lot of time to load accurately. That is not a Documoto issue, but it speaks to the ability of Documoto to adapt to our business needs. Review collected by and hosted on G2.com.

Gerry L.

Technical Publications Specialist

Mid-Market (51-1000 emp.)

9/21/2022

"Beneficial to all Internal and End-User Clients"

4/5

What do you like best about Documoto?

SImple, easy to follow

Viewing and printing is clear and concise

Editing parts list, images and thumbnails can be done in no time at all

Tech support very helpful! Review collected by and hosted on G2.com.

What do you dislike about Documoto?

Duplicate parts page checks

Direct printing from library for end users Review collected by and hosted on G2.com.

Trevor W.

Aftermarket Sales Administrator

Mid-Market (51-1000 emp.)

6/27/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"My experience with Documoto has been a great one, overall! They have met the expectations."

4/5

What do you like best about Documoto?

Documoto molds what your company's needs and desires are. They can virtually do anything that you ask them to do. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

I can't think of anything that I don't particularly like. There are a few things that maybe could be updated for better customer interface but some of that may be due to what we have on our side, as well. Review collected by and hosted on G2.com.

Recommendations to others considering Documoto:

I would recommend having a solid idea of what exact you want to get out of Documoto. Review collected by and hosted on G2.com.

What problems is Documoto solving and how is that benefiting you?

Customer experience satisfaction with ordering parts from start to finish! It also helps us to streamline a lot of unnecessary activity within our company. Review collected by and hosted on G2.com.

Verified User in Farming

Mid-Market (51-1000 emp.)

6/27/2022

"Besides being slow at times Documoto is easy to navigate."

4.5/5

What do you like best about Documoto?

I like how easy it is to filter and navigate through our parts books. Also, I like that some parts can have their separate breakdowns, such as seal kits. I like that we can have our customers and employees have certain segments that they can see. Not all of our customers and employees need to see certain books so it is nice to narrow it down. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

It may just be the web browser I am using, but it does have a lag at times and takes away for it to load. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

6/30/2022

"Documoto getting rave reviews from our customer base!"

5/5

What do you like best about Documoto?

We recently held a Rep Council meeting bringing in representatives from all US regions that covered various topics and when Documoto was brought up they had nothing but positive things to say about the software. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

Not a dislike but would like to see the ability to publish 3D drawings Review collected by and hosted on G2.com.

Carl D.

Systems Developer

6/29/2022

"Documoto has greatly assisted in improving our parts catalog proceses."

4.5/5

What do you like best about Documoto?

The Docuoto customer and technical support teams provide great service. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

The integration process with existing company systems can be technical and requires development time. Review collected by and hosted on G2.com.

Marco H.

Legal assistant

Mid-Market (51-1000 emp.)

11/23/2021

"An amazing way to help keep your customers machines working!"

4/5

What do you like best about Documoto?

What I found most helpful were their state-of-the-art software solutions. Its features, such as managing and sharing technical documentation easily, really helped us overcome complex content management challenges. Review collected by and hosted on G2.com.

What do you dislike about Documoto?

I honestly can't say I dislike anything from this product. The company is U.S.-based; you're able to request a demo to try it out first! And they have a customer service number that Documoto can always be there for you. Review collected by and hosted on G2.com.