The sales and onboarding team were polite and responsive at the beginning. The idea of having a dedicated community app is appealing, and the team initially seemed willing to help us explore whether Disciple could support our business. Review collected by and hosted on G2.com.
We approached Disciple because we wanted to create a dedicated app for our community.
At the time, we were already using Kajabi, and Disciple knew this during the sales/onboarding process. They were also given access to our Kajabi environment. We later discovered that our existing Kajabi subscription already included white-label app functionality that substantially overlapped with the problem we had come to Disciple to solve.
We requested cancellation and refund within six days of payment, before any app was created, submitted to Apple or Google, published, launched, or used by end users.
Disciple refused to refund the payment and kept the full quarterly fee. They referred to their sales terms and said costs were incurred automatically, but in our correspondence they did not provide a clear breakdown of specific costs incurred for our account or evidence that app-related work had started.
We also found the dashboard dated, unintuitive, and not particularly user-friendly. For a product positioned as a professional community app solution, the admin experience did not give us confidence.
The refund handling in this situation also made us question whether Disciple would be the right long-term partner for our business. Partnership requires trust and practical judgement, especially when no meaningful delivery has taken place and a customer raises a concern almost immediately.
The platform may be suitable for some businesses, but our experience with the sales, dashboard, and refund process was disappointing. Based on this, I would advise other businesses to check very carefully whether they already have overlapping app/community functionality in their existing tech stack before subscribing. Review collected by and hosted on G2.com.