I like DevRev because it's simple to use. It ensures better customer satisfaction and lets us fix any bugs which customers report. I also appreciate that the transition from Freshdesk to DevRev was seamless using SSO. Review collected by and hosted on G2.com.

I wish I could just reply on email instead of having to login and reply. Review collected by and hosted on G2.com.

The Tool is very Slow as every 10 to 15 Minutes It will Log OUT as I do Not see Much changes Review collected by and hosted on G2.com.

The TOOl is slow and The every 10 to 15 minutes THE devrev will LOG out and after Getting the new Update It been too slow Review collected by and hosted on G2.com.

Smooth access and case management is great Review collected by and hosted on G2.com.

Reporting and dashboard creation is a challenge Review collected by and hosted on G2.com.

I find DevRev convenient and useful for modifying my casual responses into a professional tone that accurately addresses customer issues. I like the Enhance option, as it's particularly valuable for my role in customer support, where delivering an effective response is crucial. The initial setup was very easy, taking just 2-3 days to understand the process. Review collected by and hosted on G2.com.

It's very slow, requires too much RAM to function properly. Review collected by and hosted on G2.com.

The Computer search through the web browser is useful, compared to the default search. Review collected by and hosted on G2.com.

The new Android app - Computer - is a big step backwards. Gone are predefined filters and everything else. It is a simple prompt now which is rarely the fastest option to get what you need done. Review collected by and hosted on G2.com.

For me, it’s easier to manage email tickets and escalations with the relevant team. It’s also easy to access and quickly find the main parent ticket, which makes the process more efficient. Review collected by and hosted on G2.com.

Message (chat) and mail tickets are not shown in the same view. Chat notifications are slightly slow, so we can’t always handle them in time to meet the SLA. Review collected by and hosted on G2.com.

I appreciate that DevRev provides a one-stop solution for everything I need. I really like the user-interface, which makes my experience smoother and more enjoyable. I also find the search feature valuable. Review collected by and hosted on G2.com.

It takes time to load the tickets and sometimes logs out by itself. The initial setup isn't easy. Review collected by and hosted on G2.com.

Customer cohorting - The ability to put in specific types of filters of customer behaviour which we can then use to view the recordings Review collected by and hosted on G2.com.

As a beginner, it is difficult to navigate. Review collected by and hosted on G2.com.

We recently migrated from Zendesk to DevRev, and the transition was smoother than expected. DevRev has proven to be a modern, feature-rich support platform that feels purpose-built for scaling teams. What impressed us most is the plethora of customization options, along with the extensive snap-ins and integrations that connect effortlessly to our existing tools. It’s clear the platform was designed with both flexibility and extensibility in mind.

Overall, DevRev has significantly elevated our support operations, and we’re excited to grow with the platform as it matures. Highly recommended for teams looking to move beyond the limitations of legacy systems! Review collected by and hosted on G2.com.

One area we hope to see improvement in is report customization. Currently, creating custom dashboards requires involvement from DevRev engineers, which limits agility for data-driven teams. That said, we understand the product is evolving rapidly, and it’s encouraging to see how responsive the team is to feedback. Review collected by and hosted on G2.com.

The best thing I like about Devrev is the product. Product is well advanced with new age features. The best features are AI support to agents and advanced analytics tool. Also features like automatic bifurcation of tickets is of great help. Review collected by and hosted on G2.com.

The thing I dont like of Devrev is lack of possibility for integration with local tools like WABA service providers, cloud telephony etc. Also there is lack of customisation available such as API integrations with different partners and flexibility of features and plug widget. Review collected by and hosted on G2.com.