--- title: Device42, A Freshworks Company Reviews meta_title: 'Device42, A Freshworks Company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Device42, A Freshworks Company works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 52 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Device42, A Freshworks Company Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting. (1 mentions)
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly. (1 mentions)
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting. (1 mentions)
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery. (1 mentions)
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly. (1 mentions)
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially. (1 mentions)
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance. (1 mentions)
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams. (1 mentions)
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams. (1 mentions)
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency. (1 mentions)

5 Pros or Advantages of Device42, A Freshworks Company

1. Asset Management
Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

2. Ease of Use
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

3. Productivity Improvement
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

4. Solutions
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery.
See 1 mentions

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Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you like about Device42, A Freshworks Company?

They are great at using the latest trends in asset management, most complete hybrid IT discovery.

5. Tracking
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

5 Cons or Disadvantages of Device42, A Freshworks Company

1. Complexity
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

2. Latency Issues
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

3. Learning Curve
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

4. Navigation Issues
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

5. Performance Issues
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

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Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Very efficient"
3/5
What do you like best about Device42, A Freshworks Company?

Device42 is a real efficient way for me to keep track and manage things from one dashboard! Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

It takes some time to understand but it's not too hard once you get the hang of it Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Enterprise (> 1000 emp.)
"Great product !!"
5/5
What do you like best about Device42, A Freshworks Company?

The best part is Data center and network management at a centralized location. Pretty easy and good view of all racks, cabling, patch panel, etc information at one place. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

None. This is the best product i have seen for the Network management. Review collected by and hosted on G2.com.
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