--- title: Device42, A Freshworks Company Reviews meta_title: 'Device42, A Freshworks Company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Device42, A Freshworks Company works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 52 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Device42, A Freshworks Company Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting. (1 mentions)
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly. (1 mentions)
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting. (1 mentions)
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery. (1 mentions)
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly. (1 mentions)
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially. (1 mentions)
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance. (1 mentions)
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams. (1 mentions)
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams. (1 mentions)
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency. (1 mentions)

5 Pros or Advantages of Device42, A Freshworks Company

1. Asset Management
Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

2. Ease of Use
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

3. Productivity Improvement
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

4. Solutions
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery.
See 1 mentions

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Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you like about Device42, A Freshworks Company?

They are great at using the latest trends in asset management, most complete hybrid IT discovery.

5. Tracking
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

5 Cons or Disadvantages of Device42, A Freshworks Company

1. Complexity
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

2. Latency Issues
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

3. Learning Curve
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

4. Navigation Issues
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

5. Performance Issues
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

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Ravikanth B.
RB
Ravikanth B.
Senior Consultant
Enterprise (> 1000 emp.)
"User Friendly & Great Product"
4/5
What do you like best about Device42, A Freshworks Company?

Device 42 is so for the easiest and quickest infrastructure discovery deployment software I have ever seen in discovery and configuration management space. Its cutting edge features and capabilities created to handle Infrastructure Planning and Migrations are awesome. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

As there is continuous development going on to improve the capabilities of the tool, sometimes it's getting difficult to understand the changes happening from version to version. I believe creating a release notes to its users for every release and with every download helps to understand the changes. Review collected by and hosted on G2.com.

VD
Viktor D.
Enterprise (> 1000 emp.)
"Device42 for DC operations"
5/5
What do you like best about Device42, A Freshworks Company?

It is a great and an easy to use platform. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Basically nothing. All the features are great. Review collected by and hosted on G2.com.

Dany V.
DV
Dany V.
DevOps Engineer
Small-Business (50 or fewer emp.)
"Device42 CMDB of easy configuration"
4.5/5
What do you like best about Device42, A Freshworks Company?

Easy installation, configuration and connection with other systems Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The functionality of Application Dependency Mapping does not show real-time data Review collected by and hosted on G2.com.

Verified User in Military
AM
Verified User in Military
Enterprise (> 1000 emp.)
"A smooth program with many setting options."
5/5
What do you like best about Device42, A Freshworks Company?

Easy to modify and use only the modules you want. Also just show the modules needed for each tech. Easy to use and get started. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

I wish it was a little easier with reports on wiring between patch panels. Review collected by and hosted on G2.com.

Rafael E.
RE
Rafael E.
Senior Consultant
Information Technology and Services
Mid-Market (51-1000 emp.)
"Solid and Stable CMDB Software"
4.5/5
What do you like best about Device42, A Freshworks Company?

Device 42 is the best CMDB Program in the market. Allows to monitor IT Assets and create reports and data models which are useful in decision making processes. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Depending on the IT structure of the company, the information of particular device is not available depending on the support DB. Review collected by and hosted on G2.com.

PZ
Patryk Z.
System Administrator
Mid-Market (51-1000 emp.)
"Best inventory tool I've ever used."
5/5
What do you like best about Device42, A Freshworks Company?

It's powerful yet simple to use, help me a lot to keep things clean and up to date (mainly hardware and network inventory). Regular releases of new versions containing new or improved features, good documentation, very qualified and prompt support. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

I'm using it for two years now and had no issues by now. Review collected by and hosted on G2.com.

JR
Jeremy R.
Corporate IT Manager
Mid-Market (51-1000 emp.)
"Great product for organizing our data center"
5/5
What do you like best about Device42, A Freshworks Company?

I really like that it stores all of my data center information in one place with great relational capabilities. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

For our specific needs, it is a bit on the expensive side. I wish that there was a lower entry point price-wise. Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Verified User in Government Relations
Mid-Market (51-1000 emp.)
"My experience in Device 42"
4.5/5
What do you like best about Device42, A Freshworks Company?

I like Device42 because of automating data center management with a variety of auto-discovery tools for network, physical, or virtual infrastructures and easily manage IT spare parts hardware inventory. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped. Review collected by and hosted on G2.com.

Erik R.
ER
Erik R.
Mr
Enterprise (> 1000 emp.)
"Great product"
5/5
What do you like best about Device42, A Freshworks Company?

Very comprehensive, but also very easy to use Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Could do with a few more templates when editing cabinets Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Good DC asset inventory"
4.5/5
What do you like best about Device42, A Freshworks Company?

Ease of setup of VMware vcenter autodiscovery Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

need a better understanding of Application Dependency Mapping features. Review collected by and hosted on G2.com.
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