--- title: Device42, A Freshworks Company Reviews meta_title: 'Device42, A Freshworks Company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Device42, A Freshworks Company works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 52 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Device42, A Freshworks Company Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting. (1 mentions)
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly. (1 mentions)
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting. (1 mentions)
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery. (1 mentions)
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly. (1 mentions)
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially. (1 mentions)
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance. (1 mentions)
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams. (1 mentions)
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams. (1 mentions)
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency. (1 mentions)

5 Pros or Advantages of Device42, A Freshworks Company

1. Asset Management
Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting.
See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

2. Ease of Use
Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

3. Productivity Improvement
Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting.
See 1 mentions

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AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

4. Solutions
Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you like about Device42, A Freshworks Company?

They are great at using the latest trends in asset management, most complete hybrid IT discovery.

5. Tracking
Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly.
See 1 mentions

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AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

5 Cons or Disadvantages of Device42, A Freshworks Company

1. Complexity
Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

2. Latency Issues
Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

3. Learning Curve
Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

4. Navigation Issues
Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams.
See 1 mentions

See Related User Reviews

AD

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you dislike about Device42, A Freshworks Company?

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams

5. Performance Issues
Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency.
See 1 mentions

See Related User Reviews

Sharish A.
SA

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you dislike about Device42, A Freshworks Company?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

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Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Device42 is a solid offering priced WAAY better than the competition."
3.5/5
What do you like best about Device42, A Freshworks Company?

While most ITAM systems are pretty similar in terms of overall functionality, what sets Device42 apart is their responsive support team.

They provide awesome assistance setting things up, and doing some of the more complex functions within the platform (such as writing the SQL queries for Advanced Reporting, or helping to correctly format the API).

The platform itself is also very robust, and after using for more than 2 years in a production environment we have experienced 0 minutes of downtime for any issue related to the ITAM itself. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

One of the biggest negatives about Device42 is the Jira integration. Even with a very high powered Jira instance (brand new servers with the fastest cores we can get paired with plenty of RAM), it causes substantial slowdown when users open tickets for which the Device42 custom field has any value at all.

In addition, the on premises version of Device42 REQUIRES a TLS 1.0 mail relay, meaning that if you have a mail system which enforces TLS 1.2 (like Office365) you will be forced to maintain a separate TLS 1.0 SMTP Relay server otherwise the scheduled reports simply will not send. Review collected by and hosted on G2.com.

Reda H.
RH
Reda H.
ICT Technical Team Lead
Mid-Market (51-1000 emp.)
"Excellent product and support"
4.5/5
What do you like best about Device42, A Freshworks Company?

- User friendly interface.

- Support team Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Complete manual (user guide and administration) version in PDF format that can be downloaded and used offline. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best Discovery and Application Dependency Mapping tool"
5/5
What do you like best about Device42, A Freshworks Company?

Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Current topics in online documentation are in function sequence or classified by function, would prefer to see it in the deployment sequence, for example Overview, Deploy, Manage, Reports. Current documentation table of content: Accounting, API Overview, Appliance Manager, Administration, Applications, Auto Discovery. Review collected by and hosted on G2.com.

Ricardo Luis P.
RP
Ricardo Luis P.
Senior Infrastructure Consultant
Enterprise (> 1000 emp.)
"Excellent Product and Customer Service."
5/5
What do you like best about Device42, A Freshworks Company?

Easy setup and configuration, Straight forward user interface, min amount of training for end users to use application. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

So far have had no dislikes of Device42, any issues I had got resolved by Support Team. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"D42 Support responds is superb and answers to my queries are on time and correct steps"
5/5
What do you like best about Device42, A Freshworks Company?

Ease of use and easy to explain to customers Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

So far none that I dislike .. all is good and fine Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Infrastructure Discovery"
5/5
What do you like best about Device42, A Freshworks Company?

Feature such as discovery, dependency mapping are very handy in migration planning. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

No problems i can think of.............. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Quick/Reliable response to any questions on the tool and all the subject areas of Asset Management"
5/5
What do you like best about Device42, A Freshworks Company?

All the modules for asset and ip management and Reports Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Access/permissions set up and configuration Review collected by and hosted on G2.com.

Steven M.
SM
Steven M.
Senior Systemingenieur
Mid-Market (51-1000 emp.)
"Great tool with a lot of opportunities"
5/5
What do you like best about Device42, A Freshworks Company?

The GUI is simple and clear, no graphics are loaded, so the frontend is very fast. The database is also well-designed and very fast, although we have thousands of objects. Device42 have a lot of discovery options, a REST-API, agent-based and agentless based OS discovery.

I like very much the remote collectors. Very easy to setup appliances with an automatic update feature. Only open one port and you are able to monitor a whole site.

The guys from the support are always friendly and the answers are really quite fast. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Nobody is perfect. Here a few points which can be improved.

- Roadmap: I miss a high level roadmap for the next 12 months

- Release Notes: The update release notes can be improved

- The online documentation needs an update on some points Review collected by and hosted on G2.com.

CG
Cris G.
Enterprise (> 1000 emp.)
"A must-have tool for M&A"
5/5
What do you like best about Device42, A Freshworks Company?

- Visual topology information

- Network communications reports (allowing to identify dependencies between servers)

- Last login users, Host information, HW information

- Application dependency

- Inventory Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

- Maybe the first scan should be guided by a support session, there are many configurations that can contaminate the inventories (adding duplicates, offline machines, VMs that were decommissioned…)

- I would like a report to be Added where machines are linked to their sites based on the subnet, its very useful when in comes to global consolidation projects Review collected by and hosted on G2.com.

Chad C.
CC
Chad C.
Senior DevOps Engineer
Financial Services
Enterprise (> 1000 emp.)
"Device42 Newbie"
4.5/5
What do you like best about Device42, A Freshworks Company?

We are just getting started with using Device42 but so far it has been very easy to pick up and run with. We can give it entire subnets to scan and just sit back and watch it discover the environment. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

My biggest complaint so far is how it seemingly randomly times out my login forcing me to log in again. I eventually found the setting to extend the default timeout so time will tell if that fixes the issue or not. Review collected by and hosted on G2.com.
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