Device42, A Freshworks Company Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting. (1 mentions)

Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly. (1 mentions)

Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting. (1 mentions)

Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery. (1 mentions)

Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly. (1 mentions)

Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially. (1 mentions)

Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance. (1 mentions)

Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams. (1 mentions)

Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams. (1 mentions)

Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency. (1 mentions)

5 Pros or Advantages of Device42, A Freshworks Company

1. Asset Management

Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting.

See 1 mentions

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Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

2. Ease of Use

Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly.

See 1 mentions

See Related User Reviews

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

3. Productivity Improvement

Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting.

See 1 mentions

See Related User Reviews

Ajay D.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless IT Asset Tracking and Insightful Dependency Mapping"

What do you like about Device42, A Freshworks Company?

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and trouble

4. Solutions

Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery.

See 1 mentions

See Related User Reviews

Sharish A.

Mid-Market (51-1000 emp.)

2.5/5

"Good work exposure"

What do you like about Device42, A Freshworks Company?

They are great at using the latest trends in asset management, most complete hybrid IT discovery.

5. Tracking

Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly.

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Mark R.

D42 Technical Lead

Small-Business (50 or fewer emp.)

11/15/2022

"Device42 discoveries"

5/5

What do you like best about Device42, A Freshworks Company?

Do you really know what you have infrastructure wise, getting Device42 to discover your infrastructure either on-prem or cloud and you will Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Nothing, always evolving with customer needs. Review collected by and hosted on G2.com.

Bobby V.

Systems Engineer

Enterprise (> 1000 emp.)

5/1/2022

"DEVICE42 is one of the best IP managers on the market"

4.5/5

What do you like best about Device42, A Freshworks Company?

DEVICE42 is a very advanced IP manager. The auto-discovery feature makes it very easy to map out already existing infrastructure. It is able to produce powerful and detailed reports on the network. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

DEVICE42 is quite advanced and using it without prior experience or training might seem a little intimidating. It takes some time to get used to the interface and navigation in general. Review collected by and hosted on G2.com.

Jason H.

Director, TAM Services

Mid-Market (51-1000 emp.)

5/27/2021

"Highly Customizable Asset Manager for All your IT Needs"

5/5

What do you like best about Device42, A Freshworks Company?

The Room, Rack, and Device model layouts are some of the best features in any software I've tried. It's like having a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for your IT datacenters. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The UI is a bit dated, lacks modern graphic elements (such as different font/color themes). Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

I'd highly recommend contacting D42 sales and getting your hands on a Demo. I wasn't initially sold until I got into the product and saw how it interoperated. Additionally, since this runs up in the Cloud, you can quickly provision a Cloud Server to run a POC as the system requirements are relatively moderate. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Installbase management was the key feature of D42 that we investigated. It does this very well and allows us to retire our old spreadsheet methods for tracking the data in favor of a singular database with some excellent reporting. Review collected by and hosted on G2.com.

Vyacheslav L.

DCIM Manager

Mid-Market (51-1000 emp.)

6/2/2021

"Powerful DC Infrastructure Discovery Tool"

5/5

What do you like best about Device42, A Freshworks Company?

- Huge amount of tools for autodiscovery your equipment

- Agents can scan devices even over extremely secure networks

- Wide range of additional parameters for assets and devices

- Custom Fields support

- Multitenancy. Flexible setting of permissions

- Lifecycles. From the moment of purchase of equipment to its disposal

- Floorplans. You can add any equipment if you want and see it on the layout Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

- The system seemed like overkill for our tasks

- Not always friendly interface. Probably no longer Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

- If you don't have to use autodiscovering you can create many type of equipment as assets Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

With this system you can get any information about the location of the device, connected cables, additional information and statuses. Engineers no longer need to do visual audits but simply find equipment in Device42 to get complete info. And with properly configured autodiscovery, we get rid of manual accounting of equipment. If you don't have enough some features in the UI itself then you can implement small http application yourself and configure receiving data from Device42 via API or DOQL (Device42 query object language) and visualize it in your applications. So we deployed our server room schemes with the necessary set of information Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/27/2021

"The Datacenter asset inventory that works the way we want it too."

5/5

What do you like best about Device42, A Freshworks Company?

Device42 gives us the power to make mass updates. We are required to keep track of all of our Datacenter's customers racks and equipment and when large amounts of equipment is brought in or relocated we can update our records relatively fast. Once the data is in the system we can then use that to create visual layouts to verify the data. Having accurate data is essential for providing remote hands services for our customers. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Where the mass updates are great there are some things that just can't be added or updated in this manner. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Having the information of all equipment in the datacenter in an easy to locate system makes our ability to support our customers much more reliable. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability to have documentation of all connections that are made. Review collected by and hosted on G2.com.

Simon W.

System Engineer

Mid-Market (51-1000 emp.)

3/1/2021

"Great product with excellence support!"

4.5/5

What do you like best about Device42, A Freshworks Company?

I really like the clear structure of Device42. In addition, I like that it is very easy to work with IP addresses. (Much better than with Excel sheets or something else) Devices are also designed to make it very easy. these can be cloned from the hardware very well. I additionally like the ease of managing users. This can be easily controlled through Active Directory (AD). Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

It takes some time to fully understand Device42. So you have to plan more time for the beginning to understand the whole features and possibilities. Sometimes the system is not the fastest, which slows down the work. In addition, I would design the power layout differently. The current view is not very clear. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

If you are looking for a new product in the field of documentation, Device42 is a very good choice. It is very well designed and you can add any component and network management. You can easily add and manage new subnets. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

We keep our entire infrastructure in Device42. It's also linked to a CMDB. We have replaced our documentation with Device42. Now we can look up everything centrally. We had the problem that too often there was wrong information in the old files. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

3/30/2021

"Great tool to consolidate all of your Infrastructure information"

5/5

What do you like best about Device42, A Freshworks Company?

- Quick identification of assets and their locations

- Great virtual view of a physical Data Centers/IDF closets

- Easy discovery of assets and infrastructure data with multiple methods of discovery

- Auto creation of the device mapping and communication paths

- Easy to navigate the user interface

- Exportable and API data feeds to integrate with other ITSM tools

- Great support staff Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

- Unable to get an exportable report of sub components that have changed linked to the device they are assigned to. CPU, memory changes as an example. Data is visible within the application but not in an exportable report.

- Locked down source code makes it difficult to see exactly what commands some discoveries are running when troubling shooting for those that like to dig a little deeper into issues themselves. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

Make sure you have a plan on how you need to discover your infrastructure. Build out your physical mapping first in the app (room, row and rack) then scans by Device subnet for proper discovery and device identification. Pull physical equipment first (Compute, Network, Storage) so the virtual devices will properly import linked to the physical devices they exist on.This can make a big difference on what type of scan you would use to discover the devices. A blind scan could bring in too much data to fast and you'll quickly become overwhelmed. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Our data used to exist in multiple teams with no organization of how that data was kept. This allowed us to consolidate our physical and virtual devices as well as the network and application infrastructure without having to rely on other teams to keep it updated. We now can walk from a virtual device to the physical host to its location in a physical room, as well as other connected devices. This wasn't possible in our organization before this application Review collected by and hosted on G2.com.

shiju s.

Mid-Market (51-1000 emp.)

5/30/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Device42-Complete IT/Datacenter Infrastructure Management Platform"

4.5/5

What do you like best about Device42, A Freshworks Company?

The ease of installation and configuration. Completely customizable tables, reports, etc. Simple, but very effective UI and the arrangement of data. Very flexible in terms of integration. A variety of licensing models available from which we can choose what we require. Nothing more nothing less. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The discovery capabilities of some vendors are limited. Can not add custom MIBs directly by the customer. Review collected by and hosted on G2.com.

Joel S.

Senior IT Engineer

5/27/2021

"All in one tool that exceeds expectations"

5/5

What do you like best about Device42, A Freshworks Company?

The ability to add subnets and credentials to automatically scan and discover devices on multiple networks. We have a lot of subnets that we need to monitor and update device inventory information as it is changed, moved or updated. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

A few helpful plugins are not included in the base package / license so appear to be a few core missing features when in fact they are available just as separate addons. Review collected by and hosted on G2.com.

Francisco L.

Network Engineer

Enterprise (> 1000 emp.)

12/6/2019

"device42 is easy to use with a lot of options"

5/5

What do you like best about Device42, A Freshworks Company?

automerge of devices

ip/mac association

very good api

well documented

nice support Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

lack of support of some devices (purestorage or radware, for example) Review collected by and hosted on G2.com.

Categories on G2

IT Asset Management ServiceNow Store Apps Data Center Infrastructure Management (DCIM)

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