--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 783 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 783 scale: '5' date_modified: '2026-11-05' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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MH
Mahedi H.
Manager
Small-Business (50 or fewer emp.)
"Super Smooth Experience with High-Quality Proxies"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Super smooth experience and high-quality proxies overall. I’ve noticed a bit of inconsistency with the locations on some geo proxies, but so far everything has been good. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Some proxy geos show the wrong geolocation data on public checker sites. Review collected by and hosted on G2.com.

Vaultify G.
VG
Vaultify G.
Student
Small-Business (50 or fewer emp.)
Originally submitted 4/1/2026
"Stable, Consistent Connections with an Easy-to-Use Dashboard"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

What I liked most was how stable and consistent the connections were. For academic digital market research projects, it helped maintain consistent access when observing publicly available online data across different regions. the setup was straightforward and the dashboard is easy to navigate, so it didn't take long to get everything running Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One thing I noticed is that the pricing could be slightly lower, especially for students or smaller academic projects. Also it would be helpful if there were a few more detailed guides or examples in the documentation for different research scenarios. That said, the overall reliability and performance have been solid, so it hasn't been a major issue for me Review collected by and hosted on G2.com.

Jeet S.
JS
Jeet S.
Youtuber
Online Media
Small-Business (50 or fewer emp.)
Originally submitted 6/13/2026
"Clean, High-Quality Proxy IPs, but Pricing Need Work"
3.5/5
What do you like best about Decodo (formerly Smartproxy)?

The best thing about Decodo is the quality of its proxy IPs. Before switching, I was using ProxyCheap, but the issue with their proxies was that I constantly ran into CAPTCHA challenges and issues with websites protected by Cloudflare. I then checked the IP reputation and found that the proxy IP I was provided had a very high spam and fraud score (I think it was 68). I then searched on X for a better proxy provider for my use case and saw people suggesting Decodo. So I bought the cheapest package, which was $10 for 3 proxies (even though I only wanted one). I checked the spam and fraud score and it was much better at just 13. So yeah, it does help if you want a clean IP for websites or account creation. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

1. I hate that you have to buy 3 IPs instead of 1. I only needed 1 proxy, but I had to buy 3 as their lowest package has a minimum of 3.

2. Sometimes the speed is horrible, so uploading longer videos becomes a pain.

3. The support is alright, but it can be improved, especially the live chat.

4. The UI is alright, but the proxy details section on the dashboard is slightly confusing. It can be improved to be clearer and more understandable. Review collected by and hosted on G2.com.

PRINCE Y.
PY
PRINCE Y.
Founder
Small-Business (50 or fewer emp.)
Originally submitted 8/22/2026
"Beginner-Friendly Dashboard That Supports Customer Support Teams"
4/5
What do you like best about Decodo (formerly Smartproxy)?

It's dashboard which helps beginners and customer support Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

A guide about proxy and its technicalities should be there which helps to understand how to actually use the individual proxies like username for individual proxies can be used differently to connect to a particular IP only. Moreover, no prior info about no Outlook login in ISP proxies. And no info that ports are not assigned to individual IP Review collected by and hosted on G2.com.

Ashraf H.
AH
Ashraf H.
Head of Operations
Small-Business (50 or fewer emp.)
"Easy-to-Use Residential Proxies with Affordable Pricing and Plenty of Bandwidth"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It's very easy to use the proxies and I use the residential proxies. The prices are really affordable compared to others in the market with a lot of bandwidth Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I haven't found anything that I disliked yet. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Easy API Setup, Fast Results, and Reasonable Pricing"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It was very easy to get setup and start using it's API, and it lets me get results quickly. Also the pricing is very reasonable. The playground offers a very nice way to get familiar with how to use it immediately and I provided it to Cursor AI to get it setup with my project in no time. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Can't think of anything I dislike, it's exactly as advertised Review collected by and hosted on G2.com.

Abdulrahman R.
AR
Abdulrahman R.
faceless youtube master
Small-Business (50 or fewer emp.)
"Decodo: Reliable, Fast, and Easy Proxy Management,"
4/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo is reliable, fast, and easy to use. I especially like the straightforward dashboard and the stability of the proxies, which makes managing different proxy connections much easier. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The pricing can be a little higher compared with some alternatives, especially when you need a larger amount of proxy traffic. \ Review collected by and hosted on G2.com.

Daniel S.
DS
Daniel S.
Web Scraper
Small-Business (50 or fewer emp.)
"Fast, Helpful Live Chat—Great Mid Tier Pricing Option"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I find their live chat to be very useful and quick which can be important when facing any sort of issue Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Their pricing could be better but the value of the product is still great compared to leading competitors. Review collected by and hosted on G2.com.

Andrzej W.
AW
Andrzej W.
Recruiter
Small-Business (50 or fewer emp.)
"Seamless, Fast, and Reliable—Decodo Fits Perfectly Into Our Pipeline"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It works very well. I tired different options and Decodo was the only one that worked so seemless and fast. As you communicate mostly trough terminal the UX/UI is fine. You get all of the commands you need and it integrates with your pipeline very good. The cost of service is a bit pricey but it never let me down. You can fine tune everything so it is fine. I had contact with support once and it was helpful. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

It is a bit pricey, so if you are rolling constantly it can be overwhelming. Review collected by and hosted on G2.com.

Gaurav R.
GR
Gaurav R.
Founder
Small-Business (50 or fewer emp.)
"Reliable Whitelisted Static IPs with Solid UI, Integrations, and ROI"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I like that their IPs are whitelisted by many sites and the fact that I can use 10 static IPs throughout my account run. Really helps with Multi Login Browsers. The UI / UX is also quite solid and it has good integrations, performance and ROI. Support was good too! Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Not much, it has a bunch of AI and Scraping API features which I didn't use but most likely, I guess they would be good too! Review collected by and hosted on G2.com.