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Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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Olga .
O
Olga .
manager
Small-Business (50 or fewer emp.)
"Easy ISP Proxy Setup with Reliable UK Location Support"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I like the ability to configure ISP proxies with specific locations and use them easily with browser profiles. The setup process is straightforward, and the UK IP location works well for my needs. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I experienced a temporary connectivity issue where websites were timing out even though the proxy check showed a successful connection. The issue eventually resolved itself, but it would be helpful to have more visibility into temporary routing or connectivity issues. Review collected by and hosted on G2.com.

SAIKIRAN S.
SS
SAIKIRAN S.
Founder
Small-Business (50 or fewer emp.)
"Decodo’s Responsive Support and Flexible, Customer-First Approach"
5/5
What do you like best about Decodo (formerly Smartproxy)?

We had a great experience with Decodo, especially with their customer support. We received 3 GB for testing but couldn't use it within the original period due to our development timeline. Their support team understood our situation and kindly extended the validity by **14 weeks**.

The support was responsive, professional, and genuinely helpful. We really appreciate the flexibility and customer-focused approach from the Decodo team. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

It would be helpful if unused GB could roll over to the next billing period instead of expiring. This would make the plans more flexible for customers with variable usage. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
Originally submitted 7/7/2026
"Fast, High-Quality IPs with Responsive Live Support"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I mainly use Decodo for accessing AI tools and AI-related software, watching TikTok, and checking social media and news for my cross-border e-commerce work. The most helpful parts are the quality of the IPs, the availability of AT&T network options, and the fast connection speed. I also appreciate the live customer support. The support agents I have contacted were responsive and professional. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main downside for me is that I cannot always choose both the city and the carrier network at the same time. For example, it would be ideal if I could select Los Angeles together with an AT&T network option. More flexible filtering by city plus carrier would make the product even better for my use case. Review collected by and hosted on G2.com.

Andrey P.
AP
Andrey P.
Investor
Small-Business (50 or fewer emp.)
"High-Trust Proxies at a Great Price, Plus Handy GitHub Integration"
4/5
What do you like best about Decodo (formerly Smartproxy)?

High-trust proxies at a good price, and they’ve worked well for YouTube. I also like the GitHub integration. My only complaint is that renewals are a bit counterintuitive: to keep the same proxies, you need to remember and select the exact same countries. Overall, very solid service. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Renewal of your current proxies is a bit counterintuitive Review collected by and hosted on G2.com.

MIGUEL ANDRES D.
MD
MIGUEL ANDRES D.
Publisher and Digital Marketing
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Good value ISP proxies, performance improves after testing"
4/5
What do you like best about Decodo (formerly Smartproxy)?

What I like most is the balance between price and performance. Compared with other ISP proxy providers, Decodo offers competitive pricing while still delivering good-quality IPs. Once you find stable IPs, the performance is consistently solid, with good speeds and relatively low block rates. I also appreciate how easy the platform is to use, and how straightforward it is to manage proxies. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One drawback is that not all IPs perform equally well right from the start, so it takes some time to test them and figure out which ones work best. This initial filtering can be a bit time-consuming, especially if you need consistent performance immediately. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Simple ISP proxy setup with mostly reliable performance"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I like that Decodo's dedicated ISP proxies are easy to set up and manage from the dashboard. The service is simple to use, the traffic is unlimited on my plan, and the connection has been stable enough for my daily browsing and account access needs. I also had a case where my previous IPs worked better for my setup, and the support team helped restore them after I contacted them, which was useful. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main downside is that the connection can sometimes be unstable, with occasional timeouts. Some IPs also seem to perform better than others depending on the location; for example, my current Hong Kong IP does not feel as good as the others. The price is also slightly high for only a few dedicated ISP IPs. Clearer service status updates and more consistent IP quality would improve the experience. Review collected by and hosted on G2.com.

Dev B.
DB
Dev B.
Cto
Small-Business (50 or fewer emp.)
"Easy No-Code Access, But Rate Limits and Account Blocks Hold Us Back"
2.5/5
What do you like best about Decodo (formerly Smartproxy)?

The easy way to use different services without any programming needs! Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Too much barriers to use the solution. We've created our account but we are not able to use the proxies due to small rate limits. After some emails we are still blocked. Review collected by and hosted on G2.com.

Lasse K.
LK
Lasse K.
Managing Director
Small-Business (50 or fewer emp.)
"Decodo delivers excellent proxies with great UX/CX and easy geo-targeting"
5/5
What do you like best about Decodo (formerly Smartproxy)?

We crawl millions of sites every day and proxies are alpha omega for the toughest sites (that and JS rendering/Chromium). I love Decodo's great UX and the high quality proxies. It's super easy to get started. I also really appreciate the ease of picking e.g. specific country IPs in requests, such as German/French/Italian/etc IPs for EU requests, US IPs for requests to US sites. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I wouldn’t mind seeing lower prices, but overall I think they’re reasonable given the quality. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Stable Dedicated ISP Proxies with Helpful Support"
4/5
What do you like best about Decodo (formerly Smartproxy)?

I like the stability of Decodo’s dedicated ISP proxies most. HTTPS connections have been reliable for my daily work, the dashboard is easy to manage, and customer support has been helpful when I’ve had questions about my plan. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One thing I would improve is the renewal process for dedicated ISP proxies. Keeping the same IPs when renewing could be simpler and more predictable. I’ve also found that some connection protocols can occasionally be less stable than HTTPS. Review collected by and hosted on G2.com.

Allen C.
AC
Allen C.
Self-employed
Small-Business (50 or fewer emp.)
"Mixed Results: Only the US IP Worked, UK & Australia Fell Short"
3/5
What do you like best about Decodo (formerly Smartproxy)?

It’s just so‑so. I previously bought three IPs from you, two of them didn’t work. Only the US one is usable. The UK and Australian ones can’t be used due to poor quality. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I previously bought three IPs from you, two of them didn’t work. Only the US one is usable. The UK and Australian ones can’t be used due to poor quality. Review collected by and hosted on G2.com.