--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 783 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 783 scale: '5' date_modified: '2026-11-05' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Fast, Reliable Proxy with Simple Design and Helpful AI Chatbot"
4/5
What do you like best about Decodo (formerly Smartproxy)?

The proxy is good, fast, reliable. I think most of the time it's working for me or even all the time when I am working. I am mainly using it for marketing purposes, the design of the page is very good too, very simple to understand. the pricing is not bad compared to other providers. Their AI chatbot is quite helpful and gives me reliable answers when using it. Their onboarding is also good. it connects really well with my Anti-Detect Browser. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The pricing of Pay/GB and Dedicated IPs is a little overpriced, but compared to other ones, it's in the average pricing Review collected by and hosted on G2.com.

James D.
JD
James D.
CEO
Small-Business (50 or fewer emp.)
"Reliable Global Proxy with Millisecond IP Rotation and Responsive Support"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It works. Compared with other proxy tools I’ve tried, some couldn’t connect from certain locations around the world, and others ran into problems with rotation. Decodo rotates IPs on millisecond-level requests, and I also had no trouble getting in touch with support when I needed it. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Prices are a little expensive for a rotating IP. Paying on the go, it’s $4 for 1 GB. Review collected by and hosted on G2.com.

Abdul A.
AA
Abdul A.
Founder
Small-Business (50 or fewer emp.)
"Fast, Responsive Support and Reliable Residential Proxies"
5/5
What do you like best about Decodo (formerly Smartproxy)?

The most important thing i liked about decodo is the support team, if you have an issue the are fast to respond and they are very responsive to help solve the issue that you might be facing, also I love that their residential proxies are very constant and also fast. The proxies have a very good health which reduces chances of ban if working remotely like i am. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

There were to many good but 1 caveat is that the Dedicated Residential ISP Proxies are not that consistent and are sometimes detected as VPN rather than a residential ip Review collected by and hosted on G2.com.

Muhammad S.
MS
Muhammad S.
Freelancer
Small-Business (50 or fewer emp.)
"Decodo Residential Proxies Work Great—Highly Recommended"
4/5
What do you like best about Decodo (formerly Smartproxy)?

I have been using decodo for a month and it's working good. I bought a residential proxy of new york USA and it's working very good. I would recommend!

One thing i wanna improve is that to make the prices a little low Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Decodo is doing well but i would recommend them to low thier prices Review collected by and hosted on G2.com.

Manish N.
MN
Manish N.
CTO
Small-Business (50 or fewer emp.)
"Decodo: Excellent proxy variety and UI, but blacklist handling and rotation need improvement"
3.5/5
What do you like best about Decodo (formerly Smartproxy)?

I like that Decodo offers a wide variety of proxy options, all accessible from a single platform. The UI is seamless and lets me view my options and usage across every proxy type, along with my remaining balance. Integration is smooth thanks to well-defined, detailed documentation, and pricing is competitive as well. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Sometimes your proxies, even at the residential level, are blacklisted and cause problems when used to scrape specific sources. Identifying and switching problematic proxies is not very well implemented, and I cannot seamlessly discard or shuffle proxies without also requiring code-level changes. Doing this outside the plan cycle is an even bigger hassle. Review collected by and hosted on G2.com.

Muhammad Adnan A.
MA
Muhammad Adnan A.
Director
Small-Business (50 or fewer emp.)
Originally submitted 4/29/2026
"Stable Decodo Proxies, Clean Dashboard, and Fast Live Chat Support"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I’ve been using Decodo (formerly Smartproxy) for about a month on the 3 IP Dedicated ISP plan, mainly for running ad account profiles and managing social media. So far, performance has been stable, and the proxies keep a consistent connection without major issues or frequent blocks.

The dashboard is clean and user-friendly, which made the initial setup straightforward even without much technical effort. I was able to integrate the proxies into my workflow smoothly and didn’t run into any compatibility problems.

Support is another highlight. I reached out via live chat to request an IP replacement, and it was handled within 3–5 minutes, which says a lot about how responsive and helpful they are.

Pricing also feels reasonable for dedicated ISP residential IPs. I’m on the 3 IP plan at $9.99/month, and given the stability and overall performance, it’s been good value for regular use.

I haven’t tried any AI-related features yet, so I can’t speak to that. That said, I do think the beginner documentation could be a bit more detailed for new users.

Overall, my experience has been positive. If you need stable ISP proxies for ongoing use—like ads or social media management—this has been a reliable option so far. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One area that could be improved is the beginner documentation. For new users, a few of the setup steps would benefit from being explained in more detail, so it’s easier to get started without guessing. The pricing structure could also be clearer upfront, especially when trying to understand the different plans and their limits. Aside from those points, I haven’t run into any major issues so far. Review collected by and hosted on G2.com.

Tuan H.
TH
Tuan H.
Administrative Staff
Small-Business (50 or fewer emp.)
"Reliable, Fast, and Easy to Use"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I really like its reliability, speed, and overall ease of use. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The pricing could be more competitive, especially for users who need long-term access or higher bandwidth Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
Originally submitted 7/13/2026
"Fast and Stable Platform with Some Communication Delays"
4/5
What do you like best about Decodo (formerly Smartproxy)?

The technical infrastructure and overall speed feel consistently stable. The UI/UX is clean and intuitive, which makes the platform straightforward to navigate and use. Overall, it delivers what it promises on the technical side, without any major hiccups. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The customer support and onboarding experience has been really disappointing. I’ve run into major delays when trying to get issues resolved, and communication often feels slow and drawn out. Even more frustrating, we requested a specific feature that was critical to our workflow, but it took an incredibly long time to actually get it implemented. That delay led to unnecessary downtime and ended up wasting a lot of our time. Overall, the support team needs to be much faster and more proactive, because the slow response times definitely push you away from the platform. Review collected by and hosted on G2.com.

Karanveer B.
KB
Karanveer B.
youtuber
Small-Business (50 or fewer emp.)
"Easy Access to Global Proxies on One Platform"
4/5
What do you like best about Decodo (formerly Smartproxy)?

The easier access to proxies from different countries on a single platform Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The proxies packaging system, if you are able to downgrade your plan with chosen proxies, it would be perfect but right now it just gives the first 3 or first 10 proxies. Haven't had any problems with the performance except some days of it being offline. Review collected by and hosted on G2.com.

Abderraouf D.
AD
Abderraouf D.
Streamer
Small-Business (50 or fewer emp.)
"Decodo Delivers: Reliable Proxies, Solid Speeds, and an Easy Dashboard"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I like Decodo’s reliable proxy network, solid speeds, broad location coverage, and an easy-to-use dashboard. The service is straightforward to set up, and it works consistently for my needs. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The biggest drawback for me is that the pricing can feel a little high, particularly if you use it heavily. I’d also like to see more consistent speeds across all locations, along with clearer troubleshooting guidance when a proxy connection runs into issues. Review collected by and hosted on G2.com.