--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 783 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 783 scale: '5' date_modified: '2026-11-05' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Reliable Static Residential Proxies with Responsive Support at an Affordable Price"
4/5
What do you like best about Decodo (formerly Smartproxy)?

I like that it works for my use case. Many other proxy providers do not provide working or legit static residential proxies. It allowed me to have multiple social media accounts using an anti-detect browser. The price per proxies are also relatively affordable. I also like that the support is very responsive. And when I needed to change some of the proxies' geo, they did it for me for free. The AI support is also pretty useful for when I don't want to talk to a real human, just need quick answers. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The way the billing works. A couple of times, when I needed to change my plan, they charged me for a new month instead of prorate. That means I had to pay more on top of what I already paid for. Another pricing issue that was confusing to me at the start: I didn't know I couldn't buy multiple batches, they had to be stackable. For example I bought the 3-proxy package and I thought I could just buy another 3-proxy package but it didn't work like that. Found out only after I paid. And their Singapore proxies are not legit static residential. To be fair, no proxy providers are able to provide real residential proxies for Singapore. They should just remove that. Review collected by and hosted on G2.com.

Verified User in Utilities
TU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"Reliable Proxies with Great Coverage and Easy Integration"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I like Decodo because it offers reliable proxies with good geographic coverage, stable performance, and easy integration. The dashboard is straightforward, and the service is especially useful for web scraping and accessing location-specific data without too much setup or maintenance. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main downside for me is that the pricing structure can feel a bit restrictive, especially for smaller or experimental projects. Pay-as-you-go pricing is also relatively expensive, and some advanced configurations could be explained better in the documentation. It would be great to have more flexible plans and clearer pricing/options. Review collected by and hosted on G2.com.

Bryan O.
BO
Bryan O.
Co-Founder
Small-Business (50 or fewer emp.)
"Reliable Proxy Service with Excellent Performance"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo provides reliable proxies with good performance and uptime. I use it for web data collection, and the residential proxy network has been stable and effective. The platform is easy to manage, and I appreciate the detailed documentation and responsive support team. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

While the platform is generally easy to use, some advanced features have a learning curve for new users. More tutorials and examples for specific use cases would make onboarding even smoother. Review collected by and hosted on G2.com.

Mohammad U.
MU
Mohammad U.
Technical Director
Small-Business (50 or fewer emp.)
Originally submitted 7/3/2026
"Reliable Proxy Service with Easy Integration"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

What I like best about Decodo is how easy it is to manage and set up. The dashboard is straightforward, the integrations work smoothly with my existing tools, and the service has been reliable for my day-to-day use. Overall, it saves time and makes proxy management much simpler. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main downside for me is the pricing. While the service works well, I think the plans could be more flexible and affordable, especially for individual users or smaller projects. Offering additional pricing tiers or more customizable plans would make it even more appealing. Review collected by and hosted on G2.com.

Chelsea G.
CG
Chelsea G.
Contractor
Small-Business (50 or fewer emp.)
"Fast, Reliable Residential Proxies with Easy Setup and Flexible Geo-Targeting"
3.5/5
What do you like best about Decodo (formerly Smartproxy)?

The residential proxies provide strong success rates and quick response times, even when I’m working with more challenging sites. The IP pool is large, and the geo-targeting options are flexible enough to cover most of my projects without much hassle. Setup was fast and straightforward, and the dashboard looks clean and intuitive. I was able to start getting productive right away, without dealing with a steep learning curve. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I haven’t seen any errors in any of the products I’ve used so far, so none. Review collected by and hosted on G2.com.

Amin A.
AA
Amin A.
cant tell
Small-Business (50 or fewer emp.)
Originally submitted 10/13/2026
"Easy to Use, Great Value, and Simple API Key Access"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

it's so easy to use and very good price and I can access API key easily Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Well, I dislike having to log in every time, because after a short period my account signs out. Review collected by and hosted on G2.com.

Verified User in Import and Export
AI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Stable, Fast Proxies That Streamline International Research"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo has been very helpful for my international business research. The proxies are stable, fast, and easy to manage, which makes it simple to stay organized and keep everything running smoothly. It lets me check market information from different countries without interruptions, and the setup process is straightforward and hassle-free. Overall, it saves me a lot of time and helps me work more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

There isn’t much to dislike. If I had to point out one thing, it’s that some of the more advanced features come with a bit of a learning curve for new users. A few more tutorials and stronger onboarding resources would make it even easier to get started and feel confident using everything. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Small-Business (50 or fewer emp.)
"Decodo’s Customer Support Is Fast, Friendly, and Truly Helpful"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I’ve had a great experience with Decodo overall, but what really stands out is their customer support. Whenever I reached out, they responded quickly, were friendly, and actually took the time to understand and solve my issue. It’s rare to find a provider whose support team is this helpful and easy to deal with. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Honestly, not much. I haven’t run into any major issues so far, and anything small was quickly sorted out by their support team. Review collected by and hosted on G2.com.

Md Rasel M.
MM
Md Rasel M.
Freelance Blogger
Small-Business (50 or fewer emp.)
"Decodo: Easy Setup, Clean Dashboard, and Stable Proxies with Helpful Support"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo has been easy to set up and use from the beginning. The dashboard is clean and user-friendly, making proxy management straightforward even for users who are not highly technical. The proxy performance has been stable, with good connection speeds and consistent uptime. I also appreciate the wide range of locations available and the flexibility of different proxy types. Another strong point is their customer support, which has been responsive and helpful whenever assistance was needed. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main downside is that pricing can feel a bit expensive for smaller projects or users with limited bandwidth needs. Some advanced use cases could also benefit from more detailed documentation and configuration examples. Additionally, finding the best-performing IPs may require some testing depending on the specific project. Review collected by and hosted on G2.com.

Bryan .
B
Bryan .
Self Employed
Small-Business (50 or fewer emp.)
"Fast, Clean Proxies with Great Value"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It’s faster than other competitors in its price range, and their proxy is also clean. I checked it on Scamalytics, and it got a very good score. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The minimum purchase for ISP is 3 IPs. Most people usually only need 1–2, so that requirement can feel a bit unnecessary. Still, for the price range, it’s a very good deal. Review collected by and hosted on G2.com.