The G2 on Daxko Operations

Daxko Operations Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in Daxko Operations, enhancing membership management with convenient and efficient features. (23 mentions)

Users value the navigation ease in Daxko Operations, enabling quick access to member information effectively. (9 mentions)

Users appreciate the quick and responsive customer support of Daxko Operations, enhancing their overall experience with the platform. (8 mentions)

Users find Daxko Operations to be intuitive and user-friendly, enhancing their overall administrative efficiency and decision-making. (8 mentions)

Users appreciate the robust functionality of Daxko Operations for efficient membership management and program oversight. (7 mentions)

Users find the self-explanatory and easy-to-navigate interface of Daxko Operations beneficial for efficient usage. (2 mentions)

Users find Daxko Operations not user-friendly, struggling with navigation, customization, and mobile optimization issues. (6 mentions)

Users struggle with technical issues in Daxko Operations, encountering navigation challenges and frustrating coding errors. (6 mentions)

Users find some missing features in Daxko Operations, leading to requests for updates to enhance functionality. (5 mentions)

Users find accounting limitations in Daxko Operations, particularly with tracking attendance and reporting features. (3 mentions)

Users often find Daxko Operations' clunky interface challenging, affecting navigation and overall usability for various functions. (3 mentions)

Users find the constant changes and updates frustrating, complicating the donation management process despite its usability. (3 mentions)

Users find Daxko Operations suffers from slow performance, with frequent updates that disrupt their workflow and familiarity. (2 mentions)

Top Pros or Advantages of Daxko Operations

1. Ease of Use

Users value the ease of use in Daxko Operations, enhancing membership management with convenient and efficient features.

See 23 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use"

What do you like about Daxko Operations?

The aesthetic and how user friendly it is

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Centralized Customer Info & Innovation, But Slow Support Response"

What do you like about Daxko Operations?

Having all customer information centralized in one place is very convenient. I appreciate that there is a continuous effort to improve and innovate so

2. Navigation Ease

Users value the navigation ease in Daxko Operations, enabling quick access to member information effectively.

See 9 mentions

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Reginald B.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use/navigate. Intuitive layout and scheme"

What do you like about Daxko Operations?

Convenient ways to get to member information as options to navigate are available in many areas of the program. This allows end users to avoid backing

Jason C.

Mid-Market (51-1000 emp.)

3.5/5

"Clean UI but clunky navigation"

What do you like about Daxko Operations?

Easy to navigate, useful reporting tools

3. Customer Support

Users appreciate the quick and responsive customer support of Daxko Operations, enhancing their overall experience with the platform.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Recent experience has been much better because processes and bugs are actually improving."

What do you like about Daxko Operations?

Quick customer support. Answers via email are prompt.

Chris E.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful"

What do you like about Daxko Operations?

Daxko Operations makes managing memberships, billing, and facility operations incredibly efficient. The platform is intuitive and integrates well with

4. Intuitive

Users find Daxko Operations to be intuitive and user-friendly, enhancing their overall administrative efficiency and decision-making.

See 8 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Daxko Operations"

What do you like about Daxko Operations?

The global and custom reports options are good resources. The childcare and program creations are straightforward. Most of the membership tab is easy

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use"

What do you like about Daxko Operations?

The aesthetic and how user friendly it is

5. Functionality

Users appreciate the robust functionality of Daxko Operations for efficient membership management and program oversight.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Daxko Operations"

What do you like about Daxko Operations?

The global and custom reports options are good resources. The childcare and program creations are straightforward. Most of the membership tab is easy

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Daxko Operations works well for a majority of our use cases; it has limitations as any system does."

What do you like about Daxko Operations?

Daxko Operations works very well for membership management. We use it daily to enter membership information and take attendance for our programs. Our

6. User Interface

Users find the self-explanatory and easy-to-navigate interface of Daxko Operations beneficial for efficient usage.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Daxko Operations works well for a majority of our use cases; it has limitations as any system does."

What do you like about Daxko Operations?

Daxko Operations works very well for membership management. We use it daily to enter membership information and take attendance for our programs. Our

Phil M.

Mid-Market (51-1000 emp.)

5.0/5

"10/10"

What do you like about Daxko Operations?

What I like best about Daxko Operations is its user-friendly interface and robust features that streamline management for health and wellness organiza

Top Cons or Disadvantages of Daxko Operations

1. Not User-Friendly

Users find Daxko Operations not user-friendly, struggling with navigation, customization, and mobile optimization issues.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Recent experience has been much better because processes and bugs are actually improving."

What do you dislike about Daxko Operations?

There has got to be more user friendly ways to find reports and data.

Aaron G.

Mid-Market (51-1000 emp.)

2.0/5

"Not my fave!"

What do you dislike about Daxko Operations?

Most everything else! The articles they produce are hard to find and even harder to utilize. They do not allow much customization making the program a

2. Technical Issues

Users struggle with technical issues in Daxko Operations, encountering navigation challenges and frustrating coding errors.

See 6 mentions

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Kelly R.

Mid-Market (51-1000 emp.)

4.0/5

"Great customer service to aid in questions."

What do you dislike about Daxko Operations?

The interface for our members is difficult and not easy to navigate with just one touch. The coding errors, which have taken a great deal of time to f

Logan I.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to navigate Daxko Operations and get what you need done with no problems."

What do you dislike about Daxko Operations?

If you enter a future date for a program, it won't pop up for a while. If you need to make changes, it is faster to create a new program and delete th

3. Missing Features

Users find some missing features in Daxko Operations, leading to requests for updates to enhance functionality.

See 5 mentions

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J Andrew M.

Mid-Market (51-1000 emp.)

4.0/5

"Daxko Operations does a nice job for our YMCA for managing membership and programs."

What do you dislike about Daxko Operations?

The fundraising components are needing some refinments, but it is workable for our Ys needs.

Tracy F.

Mid-Market (51-1000 emp.)

4.5/5

"Great service, needs to updates"

What do you dislike about Daxko Operations?

Daxko needs to be able to update the memberships when the person ages up into the next membership type. for example, when a youth turns 19, it would

4. Accounting Limitations

Users find accounting limitations in Daxko Operations, particularly with tracking attendance and reporting features.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Daxko Operations works well for a majority of our use cases; it has limitations as any system does."

What do you dislike about Daxko Operations?

Daxko Operations has limitations when it comes to tracking activity attendance. The reporting features are also somewhat limited, in comparison to oth

Brenda G.

Small-Business (50 or fewer emp.)

4.5/5

"Once I learned how it works, its a nice program."

What do you dislike about Daxko Operations?

I wished there was a way to apply a credit to a scheduled payment to be paid in the future. Also I would like for Daxko to have help button instead of

5. Clunky Interface

Users often find Daxko Operations' clunky interface challenging, affecting navigation and overall usability for various functions.

See 3 mentions

See Related User Reviews

Kelly R.

Mid-Market (51-1000 emp.)

4.0/5

"Great customer service to aid in questions."

What do you dislike about Daxko Operations?

The interface for our members is difficult and not easy to navigate with just one touch. The coding errors, which have taken a great deal of time to f

Aaron G.

Mid-Market (51-1000 emp.)

2.0/5

"Not my fave!"

What do you dislike about Daxko Operations?

Most everything else! The articles they produce are hard to find and even harder to utilize. They do not allow much customization making the program a

6. Donation Management

Users find the constant changes and updates frustrating, complicating the donation management process despite its usability.

See 3 mentions

See Related User Reviews

J Andrew M.

Mid-Market (51-1000 emp.)

4.0/5

"Daxko Operations does a nice job for our YMCA for managing membership and programs."

What do you dislike about Daxko Operations?

The fundraising components are needing some refinments, but it is workable for our Ys needs.

Ashley P.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Building Donor Relationships and Staying Organized"

What do you dislike about Daxko Operations?

Having to type the last name first when searching for a donor

7. Slow Performance

Users find Daxko Operations suffers from slow performance, with frequent updates that disrupt their workflow and familiarity.

See 2 mentions

See Related User Reviews

Chris E.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful"

What do you dislike about Daxko Operations?

While Daxko Operations is powerful, some of its features could use modernization. The interface can feel dated at times, and navigating between module

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Works Great"

What do you dislike about Daxko Operations?

Operations can be slow at times when trying to look people up in the system.

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Aaron G.

Membership and Development Director

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/11/2024

"Not my fave!"

2/5

What do you like best about Daxko Operations?

I have had good luck recently with their customer service reps via the chat. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Most everything else! The articles they produce are hard to find and even harder to utilize. They do not allow much customization making the program a lot of their functionality not useful for us.

I also struggle as a smaller Y all their really nice add-ons like Daxko Engage, and others are too pricey!

The staff side of the program is not optimized for mobile so it is super difficult to use on the fly. Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

edit

Hi Aaron - I hear your frustrations and would love to connect on a few projects I'm personally working on to better support our customers onboarding and continue to optimize Operations to meet their business needs - especially making sure smaller Y's have the best support resources when you don't have as much bandwidth as bigger organizations. I did want to mention we have several UX/UI changes coming to Operations over the next year that should improve your experience. If you're open to chatting, please feel free to reach out via email - rachel.haney@daxko.com

Lorna R.

Membership Director

Mid-Market (51-1000 emp.)

11/12/2024

"Excellent System"

5/5

What do you like best about Daxko Operations?

I like that the system is user friendly for both frontline staff and directors. Customer support is always quick to assist with questions and troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Creating custom reports could be more user friendly, but I appreciate that support staff will assist when asked. Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

edit

Hi Lorna - thank you for taking the time to leave this feedback and so glad to hear our Customer Success team quick to step in when needed. Creating a stronger user experience is a top priority of our product team in the coming months, so I will be sure to pass back this specific feedback around custom reports.

Jacqueline G.

Group fitness manager

Enterprise (> 1000 emp.)

1/30/2025

"GREAT SOFTWARE"

5/5

What do you like best about Daxko Operations?

The ease of accessing information at the tip of my fingertips. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

The rising cost per gym as our membership base grows Review collected by and hosted on G2.com.

Phil M.

Building Supervisor

Mid-Market (51-1000 emp.)

9/30/2024

"10/10"

5/5

What do you like best about Daxko Operations?

What I like best about Daxko Operations is its user-friendly interface and robust features that streamline management for health and wellness organizations. The customer support is exceptional, ensuring that users feel supported and empowered to maximize their operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

What I dislike about Daxko Operations is that some users find the learning curve steep, especially for new employees. Additionally, occasional system updates can disrupt workflow, requiring time to adjust and retrain staff, which can be frustrating. Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

edit

Hi Phil - We appreciate you taking the time to provide your experience with Daxko. I'm currently working on a few projects to help new employees streamline onboarding with Operations. If you would be open to chatting, I'd love to hear which areas your staff felt harder to adapt to - email me at rachel.haney@daxko.com at your earliest convenience!

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/30/2025

"Great software for all our membership and programming needs, great for program registration"

5/5

What do you like best about Daxko Operations?

Easy to add programs and have people register online or in person. We are able to easily run monthly reports with membership info. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

No issues, I think this is a great program and I recommend it for any fitness center. Review collected by and hosted on G2.com.

Ashley D.

Personal Trainer

Mid-Market (51-1000 emp.)

3/28/2025

"Extremely user friendly"

4.5/5

What do you like best about Daxko Operations?

convenience of knowing when client arrives Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

some of the notifications are hard to find Review collected by and hosted on G2.com.

Kellie M.

Member Service Representative

Mid-Market (51-1000 emp.)

11/4/2024

"Daxko is a great program!"

5/5

What do you like best about Daxko Operations?

Daxko is easy to use and is also efficient. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

The problem between registering members for group ex classes with group ex pro, sometimes members come up as inactive when they are in fact active and then they have to be added manually in group ex pro's roster. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/30/2025

"Recent experience has been much better because processes and bugs are actually improving."

3.5/5

What do you like best about Daxko Operations?

Quick customer support. Answers via email are prompt. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

There has got to be more user friendly ways to find reports and data. Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

edit

Hi there - Thanks so much for taking the time to provide feedback on your experience with Daxko. It's great to hear that the customer support team is quick to solve answer and recent changes have improved your overall experience.

Thomas P.

Member Service Representative

Mid-Market (51-1000 emp.)

11/11/2024

"DAXKO PROGRAM REVIEW"

4.5/5

What do you like best about Daxko Operations?

It has a sleek design and helps members manage their accounts efficiently. I appreciate the way we can make alerts at different color coded levels on all accounts. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Nothing I have worked with has been displeasing. One suggestion could be adding more color to the interface, Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

edit

Hi Thomas - thank you for taking the time to provide this feedback! It's so great to hear features like color coding alerts helps streamline your daily operations. Thank you for being a Daxko customer!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/3/2024

"Robust CRM for YMCAs"

4/5

What do you like best about Daxko Operations?

As a fundraiser, I appreciate having our operations and fundraising in one package. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Daxko Operations was clearly built first for membership and program registrations and then fundraising was added on. There is some clunkiness to the fundraising aspects (for example, corporate donors show up in reports by the name of the corporation's key individual, not by the name of the company; you have to export a report to find basic information about an onine donor), but it is still the best software package I've used. Review collected by and hosted on G2.com.