Datto Endpoint Backup Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Datto Endpoint Backup, appreciating its simple management and deployment features. (5 mentions)

Users praise the easy setup of Datto Endpoint Backup, highlighting its user-friendly installation and seamless integration. (3 mentions)

Users praise the fast customer support of Datto Endpoint Backup, ensuring help is readily available when needed. (2 mentions)

Users value the integrations with Datto RMM and other platforms, enhancing management and ease of use. (2 mentions)

Users praise the robust security features of Datto Endpoint Backup, ensuring protection against ransomware and data integrity. (2 mentions)

Users face backup issues due to lack of options and constraints on system configurations with Datto Endpoint Backup. (2 mentions)

Users report a lack of backup options in Datto Endpoint Backup, making it less flexible than other solutions. (2 mentions)

Users find the missing features of Datto Endpoint Backup, such as recovery testing and monitoring, limiting and frustrating. (2 mentions)

Users experience storage issues with Datto Endpoint Backup, citing long backup times and limited flexibility in backup options. (2 mentions)

Users express concerns about storage limitations, especially with long backup times and lack of flexible options. (2 mentions)

5 Pros or Advantages of Datto Endpoint Backup

1. Ease of Use

Users highlight the ease of use of Datto Endpoint Backup, appreciating its simple management and deployment features.

See 5 mentions

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Tamer E.

Small-Business (50 or fewer emp.)

5.0/5

"Great Backup solution with a lot of features and easy manage"

What do you like about Datto Endpoint Backup?

Easy to setup and integrate Automatic backup schedule for Backup solution A lot of rmm tools for RMM Customer support is fast AV protection

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good product for MSPs"

What do you like about Datto Endpoint Backup?

All in one solution. Easy to manage and deploy. It really has been designed for MSPs.

2. Easy Setup

Users praise the easy setup of Datto Endpoint Backup, highlighting its user-friendly installation and seamless integration.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use"

What do you like about Datto Endpoint Backup?

Integrated with Kaseya 365 RMM and easy to setup

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you like about Datto Endpoint Backup?

Direct to Cloud Backups every 2 hours 24/7. Setup and forget, one simple Agent install, great support, Perfect for small business or home office. Easy

3. Customer Support

Users praise the fast customer support of Datto Endpoint Backup, ensuring help is readily available when needed.

See 2 mentions

See Related User Reviews

Tamer E.

Small-Business (50 or fewer emp.)

5.0/5

"Great Backup solution with a lot of features and easy manage"

What do you like about Datto Endpoint Backup?

Easy to setup and integrate Automatic backup schedule for Backup solution A lot of rmm tools for RMM Customer support is fast AV protection

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you like about Datto Endpoint Backup?

Direct to Cloud Backups every 2 hours 24/7. Setup and forget, one simple Agent install, great support, Perfect for small business or home office. Easy

4. Integrations

Users value the integrations with Datto RMM and other platforms, enhancing management and ease of use.

See 2 mentions

See Related User Reviews

Stuart A.

Small-Business (50 or fewer emp.)

5.0/5

"Datto Endpoint Backup"

What do you like about Datto Endpoint Backup?

Ease of use and integrations with Datto RMM

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you like about Datto Endpoint Backup?

Direct to Cloud Backups every 2 hours 24/7. Setup and forget, one simple Agent install, great support, Perfect for small business or home office. Easy

5. Security

Users praise the robust security features of Datto Endpoint Backup, ensuring protection against ransomware and data integrity.

See 2 mentions

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Lokesh S.

Mid-Market (51-1000 emp.)

5.0/5

"DR, Backup (Local & Cloud), Screenshot, Integrity checks and Ransomware Detection all great features"

What do you like about Datto Endpoint Backup?

I used it every day and got verified tickets from clients about things like file/folder/VM restoration, etc. Customer service is always accessible aro

Darryl F.

Mid-Market (51-1000 emp.)

4.5/5

"This is the best option to set up your backups with set it and forget functionality."

What do you like about Datto Endpoint Backup?

I love the protection against ransomware!

5 Cons or Disadvantages of Datto Endpoint Backup

1. Backup Issues

Users face backup issues due to lack of options and constraints on system configurations with Datto Endpoint Backup.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use"

What do you dislike about Datto Endpoint Backup?

No deduce and incremental back up option

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you dislike about Datto Endpoint Backup?

You can't modify the frequency of the backups, PC must have only 1 active partition on C Drive.

2. Lack of Backup Options

Users report a lack of backup options in Datto Endpoint Backup, making it less flexible than other solutions.

See 2 mentions

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Andre M.

Mid-Market (51-1000 emp.)

1.5/5

"Very Disappointing. Bundled with Kaseya 365 but does not live up to expectations"

What do you dislike about Datto Endpoint Backup?

Much of the functionality in other backup packages is missing in Datto Endpoint backup. 1) Can't monitor or alert in RMM. 2) No recovery testing with

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you dislike about Datto Endpoint Backup?

You can't modify the frequency of the backups, PC must have only 1 active partition on C Drive.

3. Missing Features

Users find the missing features of Datto Endpoint Backup, such as recovery testing and monitoring, limiting and frustrating.

See 2 mentions

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Stuart A.

Small-Business (50 or fewer emp.)

5.0/5

"Datto Endpoint Backup"

What do you dislike about Datto Endpoint Backup?

One missing feature is the lack of success reports

Andre M.

Mid-Market (51-1000 emp.)

1.5/5

"Very Disappointing. Bundled with Kaseya 365 but does not live up to expectations"

What do you dislike about Datto Endpoint Backup?

Much of the functionality in other backup packages is missing in Datto Endpoint backup. 1) Can't monitor or alert in RMM. 2) No recovery testing with

4. Storage Issues

Users experience storage issues with Datto Endpoint Backup, citing long backup times and limited flexibility in backup options.

See 2 mentions

See Related User Reviews

Andre M.

Mid-Market (51-1000 emp.)

1.5/5

"Very Disappointing. Bundled with Kaseya 365 but does not live up to expectations"

What do you dislike about Datto Endpoint Backup?

Much of the functionality in other backup packages is missing in Datto Endpoint backup. 1) Can't monitor or alert in RMM. 2) No recovery testing with

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you dislike about Datto Endpoint Backup?

You can't modify the frequency of the backups, PC must have only 1 active partition on C Drive.

5. Storage Limitations

Users express concerns about storage limitations, especially with long backup times and lack of flexible options.

See 2 mentions

See Related User Reviews

Andre M.

Mid-Market (51-1000 emp.)

1.5/5

"Very Disappointing. Bundled with Kaseya 365 but does not live up to expectations"

What do you dislike about Datto Endpoint Backup?

Much of the functionality in other backup packages is missing in Datto Endpoint backup. 1) Can't monitor or alert in RMM. 2) No recovery testing with

Alejandro H.

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint Backup for PCs is the new name, is Cloud backup just set and forget."

What do you dislike about Datto Endpoint Backup?

You can't modify the frequency of the backups, PC must have only 1 active partition on C Drive.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

7/14/2026

"Cloud Efficiency with Automatic Retention"

4.5/5

What do you like best about Datto Endpoint Backup?

I find the Datto Endpoint Backup solution very easy to use, especially the computer version of Datto Endpoint Backup for its simplicity and affordable cost. It offers up to 1.5 TB of Cloud storage, which is perfectly suitable for backing up critical data and software for users' operations. This solution requires no additional hardware, just choose the product that matches the needs of the environment. Another advantage is that backups are automatically added to the Cloud backup as long as the computer is connected to the internet. Moreover, it natively supports data retention, which is very effective for recovering a document accidentally deleted or in case of corruption. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

I find that sometimes the agent does not work properly, which forces me to set up alerts and continuously check the status of the backups. Although it is a good tool, the responsibility for the data remains in the hands of the client. Review collected by and hosted on G2.com.

Tamer E.

EUC Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

3/24/2025

"Great Backup solution with a lot of features and easy manage"

5/5

What do you like best about Datto Endpoint Backup?

Easy to setup and integrate Automatic backup schedule for Backup solution

A lot of rmm tools for RMM

Customer support is fast

AV protection Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

Maybe more custom features and control over backup schedule and frequensy Review collected by and hosted on G2.com.

Nicolás C.

Small-Business (50 or fewer emp.)

7/23/2026

"Straightforward Device Protection with Fast, Easy Backups"

4/5

What do you like best about Datto Endpoint Backup?

From all the tools I’ve used in the past this one is pretty straight forward to use. In addition the way it helps me protect devices (specially desktops) in an easy way. So if something goes wrong it’s fast and easy to get the backup Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

I would say that at the beginning it was like too hard to understand and implement. But the team helped me and I was able to make it Review collected by and hosted on G2.com.

Pablo L.

Chief Information Technology Department

Small-Business (50 or fewer emp.)

7/23/2026

"Complete Incremental Backup Solution with Easy Downloadable Backups"

5/5

What do you like best about Datto Endpoint Backup?

The complete backup solution, with incremental backups and the ability to download the backups. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

It’s not possible. Downloading a lot of clients’ backups should be a feature—Kaseya told me about it three years ago, and nothing has improved yet. Review collected by and hosted on G2.com.

Andrea G.

Operations Director

Small-Business (50 or fewer emp.)

7/23/2026

"Quick Recovery from Disasters, but Notifications Can Be Improved"

3/5

What do you like best about Datto Endpoint Backup?

I like that Datto Endpoint Backup allows for quick disaster recovery. Additionally, I found that the initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

Sometimes the backup takes too long or pauses and does not notify. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/6/2026

"Easy to Use and Works Exactly as Expected"

4/5

What do you like best about Datto Endpoint Backup?

It’s easy to use and works exactly as it should. I feel more relaxed knowing I can trust the endpoint backup. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

Like other Kaseya apps, I feel the integration still needs more work. When I’m using Kaseya apps, it doesn’t come across as a unified experience, and the overall flow between them feels disconnected. Review collected by and hosted on G2.com.

Danessa P.

Operations Director

Small-Business (50 or fewer emp.)

7/23/2026

"Excellent product for backups and information storage"

5/5

What do you like best about Datto Endpoint Backup?

Very good product for backup and information storage Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

I have no bad comments about the application. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/28/2026

"Easy Setup and Deployment—Simple as Child’s Play"

5/5

What do you like best about Datto Endpoint Backup?

Easy setup and deployment—almost child’s play. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

There’s not much to dislike. It’s very simple and easy to use, and right now it fits one of our clients’ needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/28/2026

"Easy Setup and Integration for Quick Access to Information"

5/5

What do you like best about Datto Endpoint Backup?

easy usage/instalation/integration allow to acces info easily Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

I do not have any specific dislikes regarding Datto Endpoint Backup. The product has proven to be reliable, efficient, and aligns well with our operational requirements. Review collected by and hosted on G2.com.

Preetam R.

Technical Support Engineer 2

Small-Business (50 or fewer emp.)

7/17/2023

"Datto Cloud Continuity review"

4.5/5

What do you like best about Datto Endpoint Backup?

Kaseya 365 "All-in-One" Integration and Foundations of Audit Logging (Released April 2026) Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Backup?

Organization-Level Uninstall Protection ,Radical Agent Efficiency (Hash Cache Rework), Direct Entity Linking in Alerts Review collected by and hosted on G2.com.