Darktrace / EMAIL Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the adaptive AI technology of Darktrace, simplifying administration and enhancing security awareness. (2 mentions)

Users commend the excellent customer support from Darktrace, noting their responsiveness and helpfulness during implementation. (2 mentions)

Users value the high detection efficiency of Darktrace / EMAIL, ensuring minimal malicious emails slip through. (2 mentions)

Users appreciate the high product quality of Darktrace / EMAIL, benefiting from its reliability and AI capabilities. (2 mentions)

Users value the reliability of Darktrace, noting effective email protection and quality reporting features. (2 mentions)

Users find Darktrace / EMAIL to be expensive, though they acknowledge its value and effectiveness compared to other options. (4 mentions)

Users face poor integration challenges, particularly with Outlook on Windows and Mac, affecting overall usability. (2 mentions)

Users find the complexity of wording and descriptions challenging, requiring specialized knowledge for effective use. (1 mentions)

Users experience false positives that may block desired emails, though releasing them is straightforward with Antigena Email. (1 mentions)

Users find frequent software updates to be boring and tedious, impacting their overall experience with Darktrace / EMAIL. (1 mentions)

5 Pros or Advantages of Darktrace / EMAIL

1. AI Technology

Users appreciate the adaptive AI technology of Darktrace, simplifying administration and enhancing security awareness.

See 2 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace / EMAIL?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

TW

Thijs W.

Mid-Market (51-1000 emp.)

4.5/5

"Block malicious emails without a pre-defined list"

What do you like about Darktrace / EMAIL?

The best part about Darktrace Antigena Email is that it works with AI. This makes the lives of security analysts much easier. Traditional email blocki

2. Customer Support

Users commend the excellent customer support from Darktrace, noting their responsiveness and helpfulness during implementation.

See 2 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Solution"

What do you like about Darktrace / EMAIL?

The software is machine learning enabled and supports AI. Use of Darktrace ensures email account protection and blocking of malware. Reliability of th

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace / EMAIL?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

3. Detection Efficiency

Users value the high detection efficiency of Darktrace / EMAIL, ensuring minimal malicious emails slip through.

See 2 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace / EMAIL?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you can

A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Darktrace too complex for small IT department."

What do you like about Darktrace / EMAIL?

The potential for darktrace to detect things is great.

4. Product Quality

Users appreciate the high product quality of Darktrace / EMAIL, benefiting from its reliability and AI capabilities.

See 2 mentions

See Related User Reviews

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Solution"

What do you like about Darktrace / EMAIL?

The software is machine learning enabled and supports AI. Use of Darktrace ensures email account protection and blocking of malware. Reliability of th

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you like about Darktrace / EMAIL?

You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as

5. Reliability

Users value the reliability of Darktrace, noting effective email protection and quality reporting features.

See 2 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you like about Darktrace / EMAIL?

Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you can

FM

Franco M.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful and Effective Email Marketing Solution"

What do you like about Darktrace / EMAIL?

The software is machine learning enabled and supports AI. Use of Darktrace ensures email account protection and blocking of malware. Reliability of th

5 Cons or Disadvantages of Darktrace / EMAIL

1. Expensive

Users find Darktrace / EMAIL to be expensive, though they acknowledge its value and effectiveness compared to other options.

See 4 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great email security solution"

What do you dislike about Darktrace / EMAIL?

It's a bit pricey, but you get alot of value for the money.

E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Really good for identifying threats"

What do you dislike about Darktrace / EMAIL?

A little on the expensive side for what is already protected by cyber security insurance

2. Poor Integration

Users face poor integration challenges, particularly with Outlook on Windows and Mac, affecting overall usability.

See 2 mentions

See Related User Reviews

RB

Robert B.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful tool that can be adapted to your organasation"

What do you dislike about Darktrace / EMAIL?

Journalling approach causes issues with other integrations

SI

Sandor I.

Mid-Market (51-1000 emp.)

4.0/5

"Last line of e-mail defense!"

What do you dislike about Darktrace / EMAIL?

The pricing of Darktrace products is always an exciting point to look at. Not really much to dislike, maybe the lack of functionality to integrate int

3. Complexity

Users find the complexity of wording and descriptions challenging, requiring specialized knowledge for effective use.

See 1 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Darktrace too complex for small IT department."

What do you dislike about Darktrace / EMAIL?

The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jac