--- title: Darktrace / EMAIL Reviews meta\_title: 'Darktrace / EMAIL Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Darktrace / EMAIL works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 21 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Email Security url: https://www.g2.com/categories/email-security --- ### Darktrace / EMAIL Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **AI detection and adaptability** of Darktrace, significantly easing the roles of security analysts and administrators. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906431&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** from Darktrace, noting their responsiveness and helpfulness in facilitating smooth implementation. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906309&qs=pros-and-cons#reviews) Users appreciate the **high detection efficiency** of Darktrace / EMAIL, ensuring minimal malicious emails get through. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906332&qs=pros-and-cons#reviews) Users appreciate the **reliable product quality** of Darktrace, benefiting from effective email protection and excellent support. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906460&qs=pros-and-cons#reviews) Users value the **reliability** of Darktrace / EMAIL, feeling confident in its effective email protection and performance. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906317&qs=pros-and-cons#reviews) Users find Darktrace / EMAIL **expensive** , but acknowledge the value it provides amidst existing cyber security measures. [(4 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906414&qs=pros-and-cons#reviews) Users report **poor integration** with Outlook on Windows and Mac, impacting overall user experience and functionality. [(2 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=2082684&qs=pros-and-cons#reviews) Users find the **complexity of wording and descriptions** in Darktrace challenging, requiring specialized IT knowledge for effective use. [(1 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906486&qs=pros-and-cons#reviews) Users find that **false positives** can be problematic, as legitimate emails may be blocked but exceptions are manageable. [(1 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=2217169&qs=pros-and-cons#reviews) Users find **regular software updates** to be boring and tedious, impacting their overall experience with Darktrace / EMAIL. [(1 mentions)](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906441&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Darktrace / EMAIL ##### 1. AI Technology Users value the **AI detection and adaptability** of Darktrace, significantly easing the roles of security analysts and administrators. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great email security solution" What do you like about Darktrace / EMAIL? You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as TW Thijs W. Mid-Market (51-1000 emp.) 4.5/5 "Block malicious emails without a pre-defined list" What do you like about Darktrace / EMAIL? The best part about Darktrace Antigena Email is that it works with AI. This makes the lifes of security analists much easier. Traditional email block ##### 2. Customer Support Users appreciate the **excellent customer support** from Darktrace, noting their responsiveness and helpfulness in facilitating smooth implementation. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906309&qs=pros-and-cons#reviews) See Related User Reviews FM Franco M. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful and Effective Email Marketing Soltuion" What do you like about Darktrace / EMAIL? The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great email security solution" What do you like about Darktrace / EMAIL? You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as ##### 3. Detection Efficiency Users appreciate the **high detection efficiency** of Darktrace / EMAIL, ensuring minimal malicious emails get through. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906332&qs=pros-and-cons#reviews) See Related User Reviews RB Robert B. Mid-Market (51-1000 emp.) 4.0/5 "Powerful tool that can be adapted to your organasation" What do you like about Darktrace / EMAIL? Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Darktrace too complex for small IT department." What do you like about Darktrace / EMAIL? The potential for darktrace to detect things is great. ##### 4. Product Quality Users appreciate the **reliable product quality** of Darktrace, benefiting from effective email protection and excellent support. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906460&qs=pros-and-cons#reviews) See Related User Reviews FM Franco M. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful and Effective Email Marketing Soltuion" What do you like about Darktrace / EMAIL? The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great email security solution" What do you like about Darktrace / EMAIL? You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as ##### 5. Reliability Users value the **reliability** of Darktrace / EMAIL, feeling confident in its effective email protection and performance. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906317&qs=pros-and-cons#reviews) See Related User Reviews RB Robert B. Mid-Market (51-1000 emp.) 4.0/5 "Powerful tool that can be adapted to your organasation" What do you like about Darktrace / EMAIL? Super easy to search — makes it quick to find specific emails or users when something needs checking. Really clear on what’s been actioned — you ca FM Franco M. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful and Effective Email Marketing Soltuion" What do you like about Darktrace / EMAIL? The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of ### 5 Cons or Disadvantages of Darktrace / EMAIL ##### 1. Expensive Users find Darktrace / EMAIL **expensive** , but acknowledge the value it provides amidst existing cyber security measures. [ See 4 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906414&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great email security solution" What do you dislike about Darktrace / EMAIL? It's a bit pricey, but you get alot of value for the money. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.0/5 "Really good for identifying threats" What do you dislike about Darktrace / EMAIL? A little on the expensive side for what is already protected by cyber security insurance ##### 2. Poor Integration Users report **poor integration** with Outlook on Windows and Mac, impacting overall user experience and functionality. [ See 2 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=2082684&qs=pros-and-cons#reviews) See Related User Reviews RB Robert B. Mid-Market (51-1000 emp.) 4.0/5 "Powerful tool that can be adapted to your organasation" What do you dislike about Darktrace / EMAIL? Journalling approach causes issues with other integrations SI Sandor I. Mid-Market (51-1000 emp.) 4.0/5 "Last line of e-mail defense!" What do you dislike about Darktrace / EMAIL? The pricing of Darktrace products is always an exciting point to look at. Not really much to dislike, maybe the lack of functionality to integrate in ##### 3. Complexity Users find the **complexity of wording and descriptions** in Darktrace challenging, requiring specialized IT knowledge for effective use. [ See 1 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906486&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Darktrace too complex for small IT department." What do you dislike about Darktrace / EMAIL? The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jac ##### 4. False Positives Users find that **false positives** can be problematic, as legitimate emails may be blocked but exceptions are manageable. [ See 1 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=2217169&qs=pros-and-cons#reviews) See Related User Reviews TW Thijs W. Mid-Market (51-1000 emp.) 4.5/5 "Block malicious emails without a pre-defined list" What do you dislike about Darktrace / EMAIL? Sometimes it will block something that an employee does want to receive. Usually those emails will be a bit suspicious so it's understandable that i ##### 5. Update Issues Users find **regular software updates** to be boring and tedious, impacting their overall experience with Darktrace / EMAIL. [ See 1 mentions ](https://www.g2.com/products/darktrace-email/reviews?filters%5Bsentiment_snippet%5D=1906441&qs=pros-and-cons#reviews) See Related User Reviews FM Franco M. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful and Effective Email Marketing Soltuion" What do you dislike about Darktrace / EMAIL? I regular software updates makes the product boring and tedious. ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 2/20/2024 "Great email security solution" 5/5 What do you like best about Darktrace / EMAIL? You can't go wrong with AI detection and respond! The system's ability to learn and adapt to my company's environment made life alot easier for me as an administer. In my experience thus far, false positives are very low. I also absolutely love the AI phishing simulation where it would scan inboxes and craft unique simulations. Also, the interface is just super cool. The customer support is excellent, you'd find that they're very responsive and helpful. I use this every day and it really makes my job easier. As far as implementation goes, the vendor was very helpful to get things configured in no time. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? It's a bit pricey, but you get alot of value for the money. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Threat detection has been an issue for me before darktrace email, where manpower was low. As this is AI generated, it's like having an entire team of security professionals right there in the office resolving email security issues. I've benefited alot from this. Now i can focus on other tasks while darktrace does its thing! Review collected by and hosted on G2.com. Show More 3/15/2024 Current UserValidated ReviewerSource: Organic Review from User Profile FM Franco M. Project Manager Manufacturing Small-Business (50 or fewer emp.) 4/8/2024 "A Powerful and Effective Email Marketing Soltuion" 4.5/5 What do you like best about Darktrace / EMAIL? The software is machine learning enabled and supports Ai. Use of Darktrace ensures email account protection and blocking of malware. Reliability of the product in reporting and end user warnings provision. Implementation of the software has minimal impact on our systems performance. Multiple device protection vire a single subscription. Quality vendor support services and immense performance of the software. Availability of a multi layer security and exceptional features. Tutorials and demos are always available for new users. Lower subscription fees compare to its competitors. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? I regular software updates makes the product boring and tedious. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Darktrace has enabled us to quickly examine and identify real and fake alarms. It has also played a huge role in data flow examination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Peter M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter M.") PM Peter M. IT Support Co-ordinator Mid-Market (51-1000 emp.) 10/17/2023 "Takes time to learn but effective when up and running" 5/5 What do you like best about Darktrace / EMAIL? The system is fully configurable with the ability to open methods that a user can self serve their requests, or lock down the methods to keep the control within the Technology Team. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? The service is certainly not the cheapest, but the positives outweigh the negatives. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Darktrace Email is reducing the risk in the business for rogue emails arriving into the business. The amount of spam emails has dropped significantly and the end user doesn't even notice the reduced numbers as they only receive the messages that are important to them. There is obviously a "grey area" where emails are in that middle space where the system isn't sure about the links or information that is contained in the message. In this instance, it replaces the links with a safelink that redirects the user to raise a support ticket to release the links should this happen in error - and the important part of this is that the system learns from the requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SI Sandor I. CISO Mid-Market (51-1000 emp.) 12/8/2021 "Last line of e-mail defense!" 4/5 What do you like best about Darktrace / EMAIL? This application is straightforward to configure and removes pretty much all the junk from a user's inbox. After using it for months, we have no complaints from our end-users and are receiving no reports from our end users regarding junk in their inbox! Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? The pricing of Darktrace products is always an exciting point to look at. Not really much to dislike, maybe the lack of functionality to integrate into the outlook application on windows an mac. However, this seems to be resolved in 2023. Review collected by and hosted on G2.com. Recommendations to others considering Darktrace / EMAIL: Have a look at the other Darktrace integrations as well. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? We solved the issue that we did not want phishing emails ending up in the inbox of our users. We solved the issue to get insight into our email landscape, and we can intervene in that. How extensive was the exposure. How many end-users were targeted with this email? Review collected by and hosted on G2.com. Show More 5/24/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 3/26/2024 "Darktrace too complex for small IT department." 0/5 What do you like best about Darktrace / EMAIL? The potential for darktrace to detect things is great. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? The complexity of the wording and descriptions for events is difficult to understand. Would best be used by dedicated security IT person and not a jack of all trades IT department. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Intrusion prevention Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") EO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 12/28/2023 "Really good for identifying threats" 4/5 What do you like best about Darktrace / EMAIL? The visibility across the entire platform Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? A little on the expensive side for what is already protected by cyber security insurance Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Reduces our rate we pay for cyber insurance and keeps us more compliant Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TW Thijs W. Cyber Security Specialist Mid-Market (51-1000 emp.) 2/23/2022 "Block malicious emails without a pre-defined list" 4.5/5 What do you like best about Darktrace / EMAIL? The best part about Darktrace Antigena Email is that it works with AI. This makes the lifes of security analists much easier. Traditional email blocking solutions work with block lists where the known bad senders are collected. Antigena Email is able to block new threats immediately as it works with known behaviour. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? Sometimes it will block something that an employee does want to receive. Usually those emails will be a bit suspicious so it's understandable that it blocks it. Fortunately it's easy to release emails and make learning exceptions within Antigena Email. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? We are solving a very important problem. No matter how well you train your employees on security awareness, mistakes will always be made. Antigena Email prevents these malicious emails from arriving, such as to prevent the employee from even being able to make a mistake. Review collected by and hosted on G2.com. Show More 9/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Richard S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard S.") RS Richard S. IT Manager Mid-Market (51-1000 emp.) 12/8/2021 "Antigena Email" 4.5/5 What do you like best about Darktrace / EMAIL? I love Antegena's ability to identify and block internally spoofed emails. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? There arent any dislikes for Antigena. It does exactly what we purchased it for and it does it well. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? We were having issues where our CEO's emails were spoofed. Employees would receive emails from the CEO requesting they call him, set up a wire, request funds, all kinds of things. We configured our email security appliance to block these emails but to no avail. Once we put Antigena in place, we successfully blocked spoofed emails. This was of great relief because senior management looked to us to resolve the issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/23/2022 "Security Professional in a SOC team, working with Darktrace on a daily basis." 4.5/5 What do you like best about Darktrace / EMAIL? Antigina is an effective, easy-to-use, second opinion defence system that ensures that if some phishing email is not blocked from Outlook/Microsoft, it will still detect it and block it. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? There is no mobile UI or application of Antigena that can be managed remotely. It would be great addition which we can use when we are not physically in the office. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Antigina is an effective, easy-to-use, second opinion defence system that ensures that if some phishing email is not blocked from Outlook/Microsoft, it will still detect it and block it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AG Alejandro G. VP of Information Security Enterprise (\> 1000 emp.) 1/14/2022 "Great help for filtering malicious emails." 4.5/5 What do you like best about Darktrace / EMAIL? It requires little human intervention to protect emails. Review collected by and hosted on G2.com. What do you dislike about Darktrace / EMAIL? Console is sometimes a little bit complex. Review collected by and hosted on G2.com. What problems is Darktrace / EMAIL solving and how is that benefiting you? Our previous mail filter product required too much human intervention and did not prevented automatically from unwanted and malicious emails. Review collected by and hosted on G2.com. 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