CustomGuide Reviews & Product Details

CustomGuide helps associations, governments, nonprofits, and public libraries train their staff and communities. CustomGuide is an all-in-one online learning platform that makes staff training easy to create, deliver, and track. It combines interactive eLearning courses, skill assessments, and AI-powered course creation tools to help organizations build effective training programs. Choose from over 300 LMS-ready courses on Microsoft, Google, and business skills, or create your own in minutes using the AI Course Builder. Measure progress, award certificates, and reinforce learning with branded cheat sheets. Recognized by G2 as a Top 50 Education Software product and trusted by more than 3,000 organizations worldwide, CustomGuide provides simple, flexible, and measurable online training solutions for every team and community.

Seller

CustomGuide, Inc.

Discussions

CustomGuide Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Jon High (CEO & Founder of CustomGuide)

Used by Upwork and 2 others

Beta

Pricing

Pricing provided by CustomGuide.

Basic

$95.00

flat_rate Per Year

View More Pricing Information

CustomGuide Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CustomGuide, and what problem is it built to solve?

CustomGuide provides online training solutions focused on software training and e-learning resources. It addresses the need for learning materials that help individuals and organizations build workplace skills and productivity.

What languages does CustomGuide support?

CustomGuide supports 2 languages: English and Spanish.

What company sizes and industries is CustomGuide the best fit for?

Positive experiences are represented most strongly among small businesses, with additional representation from mid-market and enterprise organizations. Industry representation includes several recurring areas:

Company size — Small businesses: Organizations with 50 or fewer employees are the most represented segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also represented.
Company size — Enterprise: Organizations with more than 1,000 employees are represented as well.
Industries — Software and technology: Computer software and information technology and services appear frequently.
Industries — Business and education: Accounting, marketing and advertising, and education are recurring areas.

What customer support options does CustomGuide provide, and how do users find the overall support experience?

Support is available through self-service resources and direct contact channels such as email/help desk, phone, and chat. The support experience comes across as helpful and responsive, with users also finding the available guidance useful when they need assistance.

What features or capabilities could make CustomGuide even more useful?

The most useful improvements would broaden the learning options and give users more control over how they move through lessons. The recurring requests focus on these areas:

Expand the course library, particularly with more advanced material and additional subject coverage.
Add playback-speed and navigation controls so learners can adjust lesson pacing more easily.
Provide more practice files, exercises, and examples for applying course material.
Offer more flexibility in assessments and required lesson sequences, including clearer ways to retry or skip material already mastered.

G2 reviews are authentic and verified.

Here's how.

Martin M.

engineer

Mid-Market (51-1000 emp.)

11/10/2022

"EMAIL ETIQUETTE"

5/5

What do you like best about CustomGuide?

What I liked the most is that it was a simple topic, and the interaction between the video and the user was easy to understand. Also, I like the true or false parts. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

What I did not like was that at the beginning of the course it asks you a question having very little knowledge of the subject, but it would be more encouraging if it were at the end of the course, giving the correct answer and not marking it as a failed question. Review collected by and hosted on G2.com.

Axel V.

Front-end UI Developer

Small-Business (50 or fewer emp.)

11/15/2022

"Excellent content. Delivery has improvement opportunities."

4/5

What do you like best about CustomGuide?

The content is valuable and spot-on. I feel like I really learned about the topics I took courses on. Information is clear, concise, detailed, and I'm sure I will be applying it to my work. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

The pacing was slow at some points. On my second course (Business Writing), there was no audio, only animations (cartoons), and it was a little tiring. Also, the video stopped randomly and I had to re-start it manually. Review collected by and hosted on G2.com.

Valeria O.

Senior Accountant

Enterprise (> 1000 emp.)

1/22/2023

"Very Useful"

5/5

What do you like best about CustomGuide?

It is fast and easy to understand no matter your study degree. The examples were easy to read and helpful in solving your questions. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I did not find something to dislike, everything went well. Review collected by and hosted on G2.com.

Stephanie G.

Student

Small-Business (50 or fewer emp.)

10/17/2022

"Excellent Tutorials at a Bargain Price"

5/5

What do you like best about CustomGuide?

CustomGuide is an affordable way to enhance your skill set and build your resume with well-made tutorials and certifications. I have not found any other website that offers what CustomGuide does. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Can't think of any downsides. I have had no issues using the site. Review collected by and hosted on G2.com.

Ana Sofía M.

Administration Team Leader

Mid-Market (51-1000 emp.)

8/3/2022

"Easy and useful Course"

4.5/5

What do you like best about CustomGuide?

This course is very thorough and detailed. It helps you to simplify monotonous tasks. Loved the prior knowledge quizzes. I liked that it shows you the improvement on every module of the course after finishing it. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

It is a beginner level. I would like them to add more challenging topics to review and more practice files. Review collected by and hosted on G2.com.

Jesús Misael M.

Designer Jr

Enterprise (> 1000 emp.)

8/17/2022

"A very useful tool, it helps to improve your skills."

4.5/5

What do you like best about CustomGuide?

The time spent in the lectures, I liked the examples given and the questions within the training keeps you focus on the task. The content on the course was precise and very interesting. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Was a little difficult to me understanding my grades in the lessons. Review collected by and hosted on G2.com.

OMAR P.

Commercial Support

Mid-Market (51-1000 emp.)

Originally submitted 7/28/2022

"An effective, positive and interactive learning adventure."

5/5

What do you like best about CustomGuide?

Something that caught me in, was that they have interactive videos and the lessons are divided in short term exercises that are easy and simple, which makes the learning process an excellent experience. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Nothing at all, everything was great. The platform is user-friendly. Review collected by and hosted on G2.com.

Carolina G.

Customs Analyst

Mid-Market (51-1000 emp.)

2/18/2022

"Useful Access Course"

5/5

What do you like best about CustomGuide?

The best thing about Custom Guide’s courses is the very simple and user-friendly website that is used. I also like how everything is very thoroughly explained in each topic and how you can take your time to do the courses; there is no rush, nor is anyone timing you. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Sometimes the pace can be a little slow for my liking, and it would be nice to have a tool to change the speed and go through the course faster. Also, it would be better not to have your previous knowledge tested and have it show up in your score since there might be people with no knowledge at all taking the courses. Review collected by and hosted on G2.com.

Luis Angel G.

CEO

Small-Business (50 or fewer emp.)

8/4/2022

"Great way to start using Excel"

5/5

What do you like best about CustomGuide?

Very friendly, the tutorials are short and you can follow through, after it, you complete a quiz and pass to the next lesson, in times like this is a great opportunity to take these courses. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

To be honest, nothing. Perhaps go deeper in the lessons and try to make some on my own or different exercises, other than that i found everything i was looking for. Review collected by and hosted on G2.com.