CustomGuide Reviews & Product Details

CustomGuide helps associations, governments, nonprofits, and public libraries train their staff and communities. CustomGuide is an all-in-one online learning platform that makes staff training easy to create, deliver, and track. It combines interactive eLearning courses, skill assessments, and AI-powered course creation tools to help organizations build effective training programs. Choose from over 300 LMS-ready courses on Microsoft, Google, and business skills, or create your own in minutes using the AI Course Builder. Measure progress, award certificates, and reinforce learning with branded cheat sheets. Recognized by G2 as a Top 50 Education Software product and trusted by more than 3,000 organizations worldwide, CustomGuide provides simple, flexible, and measurable online training solutions for every team and community.

Seller

CustomGuide, Inc.

Discussions

CustomGuide Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Jon High (CEO & Founder of CustomGuide)

Used by Upwork and 2 others

Beta

Pricing

Pricing provided by CustomGuide.

Basic

$95.00

flat_rate Per Year

View More Pricing Information

CustomGuide Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CustomGuide, and what problem is it built to solve?

CustomGuide provides online training solutions focused on software training and e-learning resources. It addresses the need for learning materials that help individuals and organizations build workplace skills and productivity.

What languages does CustomGuide support?

CustomGuide supports 2 languages: English and Spanish.

What company sizes and industries is CustomGuide the best fit for?

Positive experiences are represented most strongly among small businesses, with additional representation from mid-market and enterprise organizations. Industry representation includes several recurring areas:

Company size — Small businesses: Organizations with 50 or fewer employees are the most represented segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also represented.
Company size — Enterprise: Organizations with more than 1,000 employees are represented as well.
Industries — Software and technology: Computer software and information technology and services appear frequently.
Industries — Business and education: Accounting, marketing and advertising, and education are recurring areas.

What customer support options does CustomGuide provide, and how do users find the overall support experience?

Support is available through self-service resources and direct contact channels such as email/help desk, phone, and chat. The support experience comes across as helpful and responsive, with users also finding the available guidance useful when they need assistance.

What features or capabilities could make CustomGuide even more useful?

The most useful improvements would broaden the learning options and give users more control over how they move through lessons. The recurring requests focus on these areas:

Expand the course library, particularly with more advanced material and additional subject coverage.
Add playback-speed and navigation controls so learners can adjust lesson pacing more easily.
Provide more practice files, exercises, and examples for applying course material.
Offer more flexibility in assessments and required lesson sequences, including clearer ways to retry or skip material already mastered.

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Adrian V.

Auditor Sr

Enterprise (> 1000 emp.)

Originally submitted 3/2/2023

"A good learning tool"

5/5

What do you like best about CustomGuide?

The course offers a good understanding of the topic, good examples that are well explained and also explains other functions that can be very useful at the end of the course Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

There may be errors when clicking on the answer, the course can take an answer as wrong. When clicking on the answer there should be a message before sending the answer to be sure that there are no misunderstandings Review collected by and hosted on G2.com.

Alejo G.

Creative Director

Small-Business (50 or fewer emp.)

Originally submitted 1/27/2023

"A comprehensive way of quickly learning new skills"

5/5

What do you like best about CustomGuide?

The guided tutorials are very detailed and on point. There's a huge variety of courses ranging from basic to advanced skills. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Found a couple of video playback issues. Review collected by and hosted on G2.com.

Alberto N.

.NET Developer

Small-Business (50 or fewer emp.)

1/17/2023

"Very easy to use"

4.5/5

What do you like best about CustomGuide?

That it's straightforward to use and very intuitive, I also like that it shows at the end how much you have improved in your answers to every section of the course. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I wish it had close captions or subtitles in multiple languages, The voices are clear to understand, but it will be easier for those who don't master the language Review collected by and hosted on G2.com.

Karla Edith R.

Junior for Accounts Payable

Enterprise (> 1000 emp.)

1/19/2023

"The best way to learn"

5/5

What do you like best about CustomGuide?

I haven't seen a course like this. These courses have another teaching method; I like the part about having challenges at first in testing my knowledge; the platform also uses comprehensible audio that makes it easier to understand the topics and is very useful for learning and practicing at the same time. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I would like to find a course about VBA on the platform which will complement advanced courses in excel. Review collected by and hosted on G2.com.

Cairo B.

Travel reporter / TV Host / Producer

Small-Business (50 or fewer emp.)

1/19/2023

"I want some more!!"

5/5

What do you like best about CustomGuide?

It was great and well explained, and also fun thought! I want to do another and definitely recommend it to everyone. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

My errors! But I got them well after the explanation. So I'm very satisfied with the experience and results. Review collected by and hosted on G2.com.

Alejandro F.

Analista de mercado

Small-Business (50 or fewer emp.)

Originally submitted 7/29/2022

"A dynamic and precise platform"

4/5

What do you like best about CustomGuide?

Personally, the interactivity encouraged me to learn the paths to perform some Excel functions. In addition, the downloadable guides help you to keep helpful tips and shortcuts in the loop in case you forget them. Finally, the Advanced Excel activities are up to the task since I haven’t seen them before. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

There’s anything I disliked. However, I would add more practice files or exercises to work aside. That would have helped me to understand better the Excel functions, as I am a person who learns by practicing. On the other hand, during the assessments, I failed many times because I clicked on another side of the screen by accident, even though I knew the correct answer, and this frustrated me as it was immediately marked as failed. Besides that, everything was great. Review collected by and hosted on G2.com.

What problems is CustomGuide solving and how is that benefiting you?

Mainly with pivot charts since I constantly work with data and reports. Now I can visualize only the information I need in a quick and easy way. It’s helpful that formulas like PROPER in Excel are in the course outline because they are a huge time saver when correcting spreadsheets from other authors. Review collected by and hosted on G2.com.

Jorge V.

Aoftware engineer

Small-Business (50 or fewer emp.)

3/2/2023

"EASY TO LEARN"

5/5

What do you like best about CustomGuide?

The interactive way to learn it´s very useful. The guided tutorials are very detailed and on point. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Just the beginner level. It would be awesome if there were advanced tutorials. Review collected by and hosted on G2.com.

Juan D.

Coordinador de mantenimiento

Mid-Market (51-1000 emp.)

Originally submitted 10/18/2022

"Interactive course with valuable information for any professional, regardless of the field."

5/5

What do you like best about CustomGuide?

When I started the course, I wasn't expecting such an interactive class. The animations and constant questions throughout every lesson helped me to stay engaged with the content. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

I would have enjoyed learning more about business vocabulary to enrich this course's experience. Besides that, I believe the content is on point and addresses the main concerns of people when it comes to business communication. Review collected by and hosted on G2.com.

Jesús Armando A.

Ejecutivo de embarques marítimos

Small-Business (50 or fewer emp.)

3/7/2023

"A clear and intuitive experience"

5/5

What do you like best about CustomGuide?

The explanations and instructions provided are clear, precise and I love that it is interactive. It has an interface that makes you want to improve your level and keep learning. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

Honestly, nothing. Everything is perfect. Review collected by and hosted on G2.com.

Paulina S.

Community Manager

Enterprise (> 1000 emp.)

Originally submitted 7/26/2022

"A quick and easy way to learn"

5/5

What do you like best about CustomGuide?

One of the best features is that it was interactive, which made the learning process much easier. In the same way, I liked that simple and direct instructions were used, avoiding the use of unnecessary information that could be distracting. Review collected by and hosted on G2.com.

What do you dislike about CustomGuide?

For me, the lessons can be a bit slow, so a short and simple topic could take more time than necessary. Also, I don't see the option of taking a prior knowledge quiz as necessary if you have to watch the full lesson video anyway. Review collected by and hosted on G2.com.